I've been a member here for 1.5 years now because I live in the Grand Tower next door and it's very convenient to walk over. And yes, what can I say, a lot of things are done very well and are praiseworthy. I could write about it for an hour now. But some things are so bad and unprofessional that it throws light on everything else. Namely, legally unjustified contribution adjustments. It's only €4 more per month. That's not what it is about. My point is that the good nature of many people is being shamelessly exploited. Simply object briefly to the contribution adjustment and they will take it back because they know that they are not allowed to do that. I'm only here because unfortunately there is no better alternative and all the other gyms in Frankfurt are sadly even worse. By far worse. Update: David Lloyd no longer lets me into the club because I didn't want to pay the illegally increased fee. Now the whole thing is up to the lawyer and consumer protection! Final update: After submitting my notice of termination and receiving information from the arbitration board, I was finally contacted. A manager called me, apologized several times and we sorted things out. There was a misunderstanding, I remembered my contract runs for 24 months and not 12. Since the employee pointed out that it only runs for 12, I have long been out of the regular contract period and can cancel on a monthly basis. At the same time, a contribution adjustment is also legally acceptable and legal. Doesn't change the fact that I was completely ignored on various communication channels for 2 months and that just doesn't work, but well, at least that's clarified. At my friend's house, where the premium adjustment happened during the first 12 months of the contract, it was explained to me that it was a mistake that some people made. However, this adjustment was immediately withdrawn and an apology was made. The employee also told me what David Lloyd would like to change this year and what investments are planned. I was specifically asked not to post this on my Instagram story or anywhere else, which I will of course respect. So ultimately, my apology was accepted, all errors were acknowledged without objection and I also received 2 guest passes. It was never more important to me than that. If what the employee told me about is actually implemented over the course of the year, then I would be happy to change my rating to 5 stars, but you have to EARN it through actions. I'm glad that I can now go back to the fitness club next to my front door and not have to look for a new gym. I'm excited to see what happens next and hope that I can give it 5 stars soon!

Spa is nice. Like other nice spas. The difference is the service. I came with interest in a membership. A friend of mine gave me a pass that was a free week trail. Unfortunately I was away working so I couldn’t do it. When I came to the desk the lady laughed and said no way this is over. That’s fine I understand I knew that before going but I was prepared to pay for a day ticket. She looked me up and down and said it’s a bit expensive (it was 36e) I was just wearing my workout clothes. I made it inside. It’s a nice spa. Didn’t feel very good being there though felt unwelcome and unworthy.

The cleaning guy was extremely rude and threw us out of the sauna 20 min. before they closed. He was literally talking about his personal problems with me. The outdoor pool and jacuzzi were closed. There was no information about it on the homepage and the discount they offered for this was only a few euros. Never experienced something like this in a wellness environment. 👎🏾

I have been a member for years and use this gym when I’m in Frankfurt. I truly hope they will get the hang of true customer appreciation and service soon. From my own experience I do know how difficult it is to find good employees with a professional attitude. But there is training for that. Please bring your know-how into your recent acquisition. The amenities and location have true potential. And maybe consider some sort of customer screening - possibly a small portion of your members are just not fitting the concept of clients you want to attract overall. Still not the worst gym / spa I’ve been to. Could easily be better with a few little tweaks. Lots of potential.

Pictures say more than a thousand words... member since opening. Unfortunately, the audience in the spa is no longer what it used to be. If you want to treat yourself to some peace and quiet, this is the wrong place for you. Cleanliness? None..it's a shame...I'm thinking about deregistering now

I have been going to this spa over the last few years and I always have a wonderful time. The spa is beautiful, clean and offers a wide variety of experiences. It is so relaxing and peaceful here. I feel like I am on vacation and not sitting in the middle of Frankfurt. The staff is super friendly. Even more friendlier than ever before. The restaurant staff was so sweet and went out of their way to make us feel comfortable. The staff who monitored the wellness area made sure everyone was following the rules and if someone didn’t they were very polite about it. While it is a bit pricey, I definitely feel like we got our money’s worth. Love it here! Only complaint, I think there should be some free drinking water offered near the saunas. Maybe with some mint and cucumbers. That would be a thoughtful touch to an otherwise perfect spa experience.

Very nice and long sauna night on October 28th. Again until 2 o'clock!!! The following infusions have earned my stars, Peter 5 stars+ Patrizia 5 stars++ Both Ollis 5 stars Dimi 5 stars +++

Update March 11, 2024 I have found that David Lloyd's management cares deeply about its members, so I can see that appropriate measures have been taken to improve quality. For this reason I am changing my rating from 1 star to 3 stars. Thanks to the management. Sincerely yours Valeri Moretz Hello dear Merian Spa Team Frankfurt, As a long-time customer, I unfortunately have to share a negative experience today. On Saturday I visited the spa area and took part in several infusions in the morning, all of which were excellent up to that point. Unfortunately, my experience with a 2:00 p.m. infusion was the exact opposite. When I entered the Japanese sauna at 1:57 p.m., the benches at the bottom and in the middle were completely occupied. The bench at the top left was 80% free, there was enough space for 5 people. Two people sat very comfortably on the middle left bench. They had taken two seats across the width and placed their towels on the top and middle benches. They leaned on the top bench, elbows wide. After I came in, I soon spotted the empty bench at the top left. I asked the people below if they could let me upstairs, which wasn't a problem. The man in the middle sat with his legs apart and his elbows out, but didn't move after I asked again. So I decided to make my own way through the middle bench. He obviously didn't like that. With a stern look, he moved minimally so that I could lay my towel halfway on top. I had to partially lay my towel on top of his towel because he felt he didn't have to move. Shortly after me, another person came into the sauna and looked for a seat. Except for the top row, all the seats next to me were full. I realized that the person wanted to go upstairs, but the man with his elbows out didn't allow it and ignored the situation. I asked the man if he wanted to go upstairs. He smiled and thanked me for my offer. However, the man with his elbows out remained seated and didn't move. When I asked him if he could make some room to get upstairs, the man became loud and aggressive. I also became loud and we discussed it. The man who came after me didn't dare go upstairs and looked for a small space in front of me, which I gave him. Such situations occur every now and then and are familiar from saunas when some people only think about themselves. However, that is not the reason for my complaint. What bothers me is now: After the infusion, a young Turkish man with a braid came up to me. I recognized him because he had made the infusion at 12:00 p.m. He asked me why I had argued with the older man in the sauna and why I hadn't sorted it out with him in private later. I was very surprised at that. So I told him that his name was T... and that I was just doing his job. At 2:00 p.m. another employee made the infusion. He started talking to me and the T..., asked what had happened and that he hadn't noticed anything either. I told him and he assured me that he would approach him in the future and take charge of the situation, which T... didn't want to do. I find it unacceptable when Merian Spa employees sit in the sauna and do nothing to protect guests from troublemakers. My suggestion: For every infusion, the rules should be explained to sauna guests, like me. Maybe it would help if one or two additional rules were mentioned, such as: you should be considerate of others, you should slide when it's full, and you should also make room when it's full. Sitting or lying wide should be prohibited when the sauna is full.

Why is the price different for each person? I pay 129 euros a month for a year, and my German friend said he only pays 50 euros a month a year . I want you to send me an accurate answer to ask foreigners about the rip-off fee. I don't think it's fair to do this way that I don't speak German and know nothing. I don't use shower facilities, and I've never used a sauna. I only use the gym, but this price is so unfair!!!! It has already been a month since I sent the mail. You still don't reply. And you only received an e-mail saying that you would raise it to 140 euros from next month, and after that, when I sent an e-mail saying that I wanted to cancel the membership, there was no reply for a month.

The most terrible attitude and service that can be imagined for a spa which is supposed to provide sensation and comfort. Being a hotelier myself, this is really a shock especially witnessing the rude attitude and words of the supposed manager lady. Will never go again!

While the David Lloyd facilities at Skyline Plaza are decent and okay, the overall experience is overshadowed by serious security issues. The neighborhood's high crime rate, specially frequent bike thefts, poses a significant threat to members. I personally witnessed instances of people having their bike stolen, and it's disappointing that the gym doesn't take responsibility for things happening outside its premises (quote the management). There's no safe place to keep bikes, and the gym doesn't seem interested in making things safer. The location is also not great, with limited public transport options, making it inconvenient and potentially unsafe for those who come with bikes and public transport. During a busy time at the gym, my bike got stolen, and even though I told the reception, they didn't do anything, not even calling the police. They told ironically that someone informed them there is a thief cutting a bike’s lock in the parking place! The gym's attitude and lack of action to keep members safe is not good. If something does get stolen, dealing with insurance is expected to be a big hassle, with lots of paperwork and possibly not enough money to replace what was lost. 🤧 This makes me question how committed the gym is to looking out for its members, both inside and outside the gym. Improving security measures is crucial to making the gym experience better for everyone. I included some photos from previous incidents. I don’t have any photos from my stolen bike or the brocken lock 😭

Great experience and food!

I am writing this while I am still sitting here. It was the first and the last time I came here. A guy just left his stuff on a couch for around an hour and me and my girlfriends decided to lay there cause there it was enough space for 3/4 people, when this guy came he said that he was there first but I ignored him cause that’s not how it works in a spa. We both paid and we both want to enjoy the place. The guy called some friends that work here and they kicked us away from the couch saying that if we don’t leave we get “ausverbot”. I am here to relax and not to make stress otherwise I would have waited the police to come and see what happens. One stars is even too much for this treatment.

I've been a member for a year and it was the best decision I made last year. I'm definitely there 2-3 times a week - in winter it's a great place to escape the wet cold, in summer you can enjoy the sun on the roof terrace. Especially compared to other fitness studios (I've been to 5-6 different ones...) or especially wellness facilities in Frankfurt and the surrounding area, the audience is very pleasant! In the fitness area there is actually everything you need, at peak times you need a little flexibility, but I was able to complete my program at all times within the planned time. In the spa area, the infusions are every half hour starting in the afternoon and you are almost never disappointed, only the scents could sometimes be a little more intense. It is therefore almost unfair to single out individual employees, but Salih, Dimi, Olly, Laura or, in the past, Peter are always particularly enjoyable. Basically, I didn't have a single unpleasant encounter with the staff and therefore can't understand some of the reviews - these are probably more angry reviews based on their own misconduct, because of course the employees politely point out the rules every now and then so that the atmosphere continues for everyone remains so pleasant. You will always receive friendly service at the reception, the bar and the restaurant. After some initial difficulties, the restaurant is now reliably open. Here, however, the prices could be a little lower and the kitchen could be open an hour longer! Overall, a thoroughly enjoyable place, whether for just 2 hours or half a day.

I used to be a member in the past at Meridian Spa in Frankfurt. I enjoyed the time having training in Meridian Spa in Frankfurt but I tried to become a member again at David LIoyd Frankfurt. It was a disaster from beginning confronting the unfriendly, aggressiv and incompetent staff at the reception not to help and solve issues instead escalating it to security and police which was absolutely not necessary and professional. This behavior does not mark a 4 Stars service. I would rather go to a no Stars Gym with more friendly staff and better service than going to David LIoyd Club. The service and professionality are by far not comparing to former Meridian spa.This is to inform people not to get fooled by the name David LIoyd.

On Saturday we called to book 2 massages for Monday at 20:00. We arrived on Monday and they told us the masseuses were both sick 🧐 and that they tried to call me but the phone number they had didn't work and they sent me an email ... I checked my email they never sent me one and the reason that they didn't manage to call me is because they didn't know that 0033 is the same as +33... Very disappointing, especially because my mom was only here until the next day 😒 No alternative or compensation was offered! It is expensive compared to other Spa in Frankfurt, and they don't include flip flop towels and bathrobe in the price, everything is extra ... This is not the first time I go to Meridian Spa but I have been unhappy with the service every-time! The place is nice but the service is terrible ! It is definitely the last time I go there 😡

Nice place for the rest, healthy procedures. You will find everything for you: different sauna, Hamam, jacuzzi and pool)

Bad communication, bad information. David Lloyd is just a money earning mill. The pool @ DL back in my city is always full of strangr things. Have you ever swam with goggles on?

The Client Service is horrible!!! Be ready different employees tell you completely different information about your freezing and termination options. Be ready that for the fixed contract term they will not let you freeze it.

I was wearing the tank top shirt in the gym; the manager told me that I couldn't wear it. Because the man smells stronger than women after the workout. Each managers, trainer say a different things. Also, do not allow using phone calls in the gym. All the rules was completely Ridiculous in this gym.

Tried to book a trial day but when I turned up at the agreed time they hadn’t registered it. They then tried to charge me for a no-show when I wanted to rebook because I didn’t given 24 hours notice (to cancel the appointment that didn’t exist). I was willing, and wanted, to sign up for a monthly fee of €100+ for 6 or 12 months but they thought that it was worth quibbling over €25 instead of being accommodating and trying to help. As a supposedly nice place you would think they would go out of their way to help customers and make people feel welcome. I don’t really want to spend my money / time there now and I will sign up to another gym in Frankfurt, of which there are many. Also if guests aren’t allowed in on a Sunday then this should be stated on the website instead of what is currently in place which clearly shows the price for day tickets on Sundays.

Arguably the best gym in the city area of Frankfurt. GM of the gym is always on the floor and around to make sure service is great at all touch points. Great job Sylvia and team at the gym.

I had an absolutely terrible experience at this gym. The staff were incredibly rude and impolite to customers, making me feel unwelcome from the moment I walked in. To make matters worse, they constantly forced clients to change their gym attire, which was completely unnecessary and uncomfortable. I strongly recommend that everyone avoids this gym at all costs. It's not worth the hassle or the disrespect.

The spa is not as good as you expected, especially compared with other spa places. The water temperature is too cold for customers to enjoy, different rules to different customers. The staffs here are really unfriendly with poor services. Unfortunately, we won't come again. Highly NOT recommended to come here if you would like to have joyful experience.

Hey, I will describe the kind of service I got and you can decide for yourself how you feel about it. I went met with Alex(nice guy), signed the contract, paid and tried the gym. Tried the gym, nice, sauna, but it took me to much time to get there so after a week I wrote an email at the address given me in the contract to stop the membership. I had as a client a 2 week period to stop it, i did it only after one week. No email back, I guess that’s how it works. After a week I got an notification, that they tried to charge for the next month. I write Alex, the trainer that signed me and after couple of days he calls and says that I should have wrote him and not the email address given in contract. Then he calls me to say that I didn’t send it. I send the copy of the mail, then he said okey(it already like 2 weeks after the initial email stopping the membership). He says he will take care of it and it will be fixed. I have waited another month, wrote emails to Alex and David Lloyd gym silence. Im only getting constantly emails from them that I haven’t paid my membership and what they will do if I don’t pay. Experience horrible. Don’t know if I ever had experienced such a treatment as a client before.

NEVER EVER AGAIN! I had yearly contract with Meridian Spa Frankfurt! Then Covid came and for two years I couldn`t get out of the contract... Then finally 20th Nov 2020 (a year ago!!!!) they finally accepted my resignation and confirmed in written it is valid from 30th Nov 2021 (another year). OK! BUT, today on 3rd Dec they booked another month fee and are stating due to covid situation they have to prolong my membership until end January! WHAT????? I will never ever again sign any fitness contract! And, everyone who has interest, find another club, this is not what it should be. I am not red cross to support every one at anytime. Sorry. If further problems occure, it goes to lawyer.

Very nice. Gladly again:)

No feedback to my refund ticket (voucher, we were ill and want our money back) since 05.11.23. „We'll get started on your query right away and be back in touch as quickly as possible“ How not to scale your business right.

I am a member at the David Lloyd in Gidea Park and I regularly travel to Frankfurt for work. All I can say is… what an amazing gym to be able to go to everyday. From the gym to the spa everything is 10x better than what I am used to back home. All the staff are super friendly also! Hope to be back again very soon!

Well run and not very busy at most times. Thankfully not the typical gym clientele that would constantly take selfies

Nice variety of sauna and activities. German clothing sauna rule applies at most places of center.$$

Enjoyed yesterday in sauna, jacuzzi and swimming pool, place is amazing, cozy and very relaxing, I LOVE IT AND HOPE WILL COME BACK AGAIN SOON 🥰🥰🏊‍♀️🏊‍♀️🤗🤗

I am member of david lyod. I am trying to get in touch with membership team for few months now. It has been horrible experience with memebership team. David llyod has been deducting abrupt amount from my account and I have not received response to any of my emails (email id are always changing). There is no resolution and on call they cannot help at all and only state to send an email. Due to all this I want to cancel membership however there is no response from membership team at all for cancelation as well. There is no one from membership at the location. Over all the staff at the gym are very nice and helpful. The gym is good. Sometimes at peak times there is no space at mat area or legs/chest machines. But overall the gym is good and i would give it 4starts. But it has been extremely stressful with the memebership team. Its too expensive for for such bad service.

During Weekend system has failure. Incredible... For what did we pay monthly ? Maybe you should do investment a little for server or system !? I will quiet soon my abbonnament.

I love this place, it is really very convenient as I live close by. The fact that it is within Skyline Plaza makes things a lot easier. The staff at the reception are super friendly, carry for their visitors and are also willing to explain things at any time (even twice if needed). The Spa and the pool is absolutely a must visit and experience it one for him/herself. The place is clean and also very well maintained. A cleaning lady is usually always around. As of the Fitness, it is huge, offers many courses and trainers are making sure that all members feel well. All trainers are walking around and also observe and help the members, and are giving all members advice who are in need. That is something I very much love about this place, that there is a connection between trainers and members! ..I particularly have been welcoming the tips, demonstrations and recommendations by Mayra. All my life I have had problems with my shoulder and arms. Mayra took the time to show me some basic exercises. After only a few days the pain was gone and I am now able to slowly and surely build muscles around that area without overdoing it or even hurting myself. Hence, I am focusing very much on my diet. I also much appreciated her tips in regards to diet, since I am looking to build muscles. Mayra has many years of international and broad experience, not only for the fitness part but also on the dieting. She is welcoming questions and is happy to explain what really happens to your body and how it it is being affecting by following her recommendations. Hence always with a smile on her face :) .. I give however four stars to Meridian Spa because there is a huge lack of understanding how important an air conditioning is. This year (2k18), was one of the hottest summers Frankfurt has ever experienced. I had difficulties to focus on my exercises because it was too hot. The staff kept the windows open but it was simply too hot. A membership of 99EUR / monthly should also include an air condition. There are plenty of other fitness where you pay a lot less on memberships and the AC is included. As I said, exercising was really hard, to the point where we had over 30 degrees inside and felt at least 35 to 38 degrees when lifting and running (doing exercises). It can't be that some people I talked to also confirmed the same as me that they were thinking twice to come to the gym on those very particular hot days. I usually like to go to the gym right after work, but this was impossible as it was too hot, and you could also smell the sweat and feel the heat. #BigNoGo.

Went to Meridian for a massage and it was outstandingly good (the therapist was Zhanshan Yang). There was a small hiccup when I arrived (the therapist I initially booked called in sick). The staff was super friendly and helped resolve it quickly. Thanks again. 👍

Really beautiful gym and spa, one of the best I have been to. Excellent service, especially from Leon on the front desk, enjoyed my time there very much

The outdoor pool and jacuzzi were closed. There was no information about it on the homepage and the discount they offered for this was only a few euros. Towels and bathrobes were not included in price either, so the total price landed on 40€ for a half closed spa. Wasted time to go there and find out all of this. Homepage information, service and spa-offer need to be significantly improved.

Spa & Gym all in one place, with so much more to offer. The pool is great, suntaning on the roof is my summer thing to do 😎

Been a member since the beginning. 5* facility. Everything is just right here.

I absolutely enjoyed my experience at David Lloyd Club Skyline Plaza. I was impressed by the top facilities, the pleasant climate and the variety of high-quality courses. The friendly and competent trainers supported my fitness goals and motivated me. The 5-star wellness area offers a relaxing atmosphere after training. The extremely clean facilities are another plus point. I would particularly like to highlight Mr Werz, who resolved all issues with outstanding speed and to our complete satisfaction. The central location makes the gym even more attractive to me. Overall, an outstanding experience that I would recommend to everyone!

When the prices have become so high. I wish that at least the prices for the consumable goods in the EK would remain for permanent members. It can't be that a protein shake costs 5.40. Play for your loyal members and not against them. More guest passes would also be nice. 1 is really not enough for a 143eur contract.

I only booked a classic Ayurvedic massage as a non-member, but it was POSITIVE!

Very nice facility. The entrance area is very nice and modern, where you are welcomed by very friendly staff. Through the changing room you go into the sauna area, which is an urban oasis in Frankfurt. My highlight of the club is the roof terrace. I'm looking forward to spending my free time there in spring and summer. Thanks to the entire David Lloyd team.

Varied courses - great sauna area with a breathtaking view of the skyline from the sun deck.

Very nice place. Clean! Great Zumba class. Really great gym.

I absolutely loved my visit to this spa. I purchased the day pass for use of the spa, it was incredibly affordable. The staff were fantastic. The place is immaculate. I received a great massage for a very good price. I highly recommend a visit to this spa if you plan to visit Frankfurt Main.

The place is clean and well maintained the staff so helpful and friendly price wise is so fare and good with all the facilities they got I think it’s a fare price for it. They got gym , training classes and good instructors , saunas , wellness and spa , a very nice swimming pool and a nice terrace on top. I only recommend to them to have there sign visible because I got a recommendation from a friend that’s the only way I knew them but it toke me a while to know how to get to there facility.

The best Spa and Gym in Frankfurt. The only thing I would do to improve it would be to include small lockers by the spa area for small valuables.

We are members of David Lloyd’s bad homburg and had gone with friends who attend frankfurt David Lloyd’s. It was an amazing experience for all of us. In comparison to bad homburg the staff is very professional and friendly here. Aufguss was best level. A big thanks to Salih for the awesome experience and giving more than 100% to his job. Kudos to the club!!

Kudos to the talented employee Salih at my gym’s Japanese sauna area! His skillful Aufguss sessions add a fantastic touch to the sauna experience. Always leaving feeling rejuvenated and relaxed. 👏🔥 #SaunaExcellence

I went there a few weeks ago for the first time and must say I recommend it! I was greeted and taken care of by Josephine. I travel semi regularly for work and having the gym and spa there makes it very convenient for me.

Amazing wellness area as well as fitness area. Is the best health club you can have in Frankfurt, cover all your needs. Very good service from the staff, particularly Valentina always very helpful.

I love it there. One of the nicest Gym I have seen. Good spa I very good courses

Best sauna I’ve ever been too. Just love the Skyline Rooftop!!

Great sauna is the centre of Frankfurt. A little to expensive, but the roof is just fancy!

A friend of mine had invited me there to check out the place. one of the staff members called Katherin Rommer came to give me a tour of the place.she was friendly,polite,welcoming,well-mannered and very professional employee I have ever met which makes the place a whole in its offers.a nice place with great customers survice which is hard to get in Germany and a wonderful staff.

This gym is good if you want a nice sauna area. I was invited by a friend with a voucher and we had a good training session but there are alot better gyms regarding machines and equipment (for the monthly price it’s not good in my opinion) . The service team seemed friendly but they literally disturbed me 3 times in the resting areas with my eyes closed laying down for not having my leg on the towel or little things like letting me know I can’t bring my phone with me even if I’m not using it (Monday 8 AM while I’m alone nobody else around). What really disturbed me was them telling me I have to pay 7 euros for water from the water dispenser and when I told them at the front desk that I wasn’t aware that it costs money they said „it’s hidden costs and they don’t have to tell me“ great service. I can really recommend Elements for everybody !

2 year member. It feels like everything has only gotten worse over time. Constantly annoyed and rude people in front of the reception. And cleanliness!!! The devices are covered in dust, the floor is always dirty, the cupboards are catastrophically dirty and nothing is done about it even after two complaints. In addition, there have been so many members that you can no longer train at around 6 p.m. The number of machines is not adjusted to the number of members at all.

Had a great time at David Lloyd’s Frankfurt over the weekend! The team were amazing and the overall experience was so relaxing and just what I needed. Special shout out to Kathrin for her professionalism and smooth running during my time, keep up the amazing work :)