Evangelical Hospital Düsseldorf image

Evangelical Hospital Düsseldorf

General hospital Childrens hospital

😠 Dangerously lacking in duty of care. I took my 20 months old baby to the clinic today who'd been vomiting all night, she was clearly ill. I presented the EHIC card and she literally threw it back at me and told me that UK has left the EU and I can't use this card any more, which is false information... People often mention hospital, baby, night, told, doctors, emergency, care, nurse, pain, doctor,


Address

Kirchfeldstraße 40, 40217 Düsseldorf, Germany

Website

www.evk-duesseldorf.de

Contact

+49 211 9190

Rating on Google Maps

3.30 (886 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: hospital (13) baby (10) night (10) told (9) doctors (8) emergency (8) care (8) nurse (7) pain (7) doctor (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Sofia L. 2 years ago on Google
    I went with my new kid to children’s clinic in the hospital . When we get in and see the doctor , she had wanted to measure the rectal temperature for the kind . So a nurse kame and puted the thermometer without any kind of mercy and non-professionalism into the rectal area maked the child screaming and cries hysterically adding a new pain to his owns . I know really how to measure temperature from rectal area because iam a pharmacist and this not also first time to measure it for my kind . i dont really recommend this hospital to any person seeking relieve his kid pain .
    4 people found this review helpful 👍

  • 5/5 Glodan M. 6 months ago on Google • 169 reviews
    I really don't understand the negative rewievs. I was sent by my doctor for an operation to the hospital. The "Anmeldung" went fast, just a few forms to fill. You get printed materials with informations about the procedure and where you are taken in the hospital(map of the hospital) . You get your blood analises done before the operation, you speak with several doctors. The day of the operation was one of the easiest of my life. Everyone was extremely friendly and positive and told me everything will be OK and I should not worry. I do mention that my German is not good and this was not a barrier in communication with the staff. After the operation I even got a free coffee and the Chirurg who performed the operation came to update me... Talk about full service... As I have seen a lot in the last years and how pacients treat medical staff: Be respectul and you will get respect back! Don't argue and don't yell! With calm everything can be solved.
    2 people found this review helpful 👍

  • 4/5 DNa 1 year ago on Google
    Der Kinderarzt war sehr freundlich und wirkte kompetent. Die Wartezeit war auch angemessen. Update 31.10.22: Wir waren am Brückentag da, weil unsere Kinderarztpraxis geschlossen war. Positive Punkte: Der Kinderarzt (Dr. Zettner), Pfleger Jesse, PJler J.J. waren trotz Stress und langer Schlange freundlich und voll gut gelaunt 👍🏻 wir fühlten uns direkt gut aufgehoben! Negative Punkte: 1. Sehr wenig Sitzmöglichkeiten im Flur, bei langer Wartezeit (bei uns fast 2,5 Std.) mit kranken Kindern war natürlich nicht gerade günstig, teils mussten die Kinder und oder Begleitpersonen sogar auf dem Patientenbett sitzen. 2. Ticket für Parkplatz könnte besser organisiert werden, da man ja nicht ohne Grund so viele Stunden selbst nur für Wartezeit verbraucht hat. Mein Vorschlag wäre eine Begünstigung seitens des Krankenhaus sinnvoll. 3. Die Funktion der Krankenschwester bei der Notaufnahme war ziemlich fraglich, denn sie hat bei unserem Kind letztendlich nur Puls und O2-Sättigung gemessen. Und als wir oben auf der Station ankamen, mussten die Kinder sowieso erneut aufgenommen werden.
    3 people found this review helpful 👍

  • 4/5 Kürsat 4 years ago on Google
    Soweit freundlich (Ärztin etwas zu ernst, strahlte unfreundlichkeit aus) und schnell (Da es keine weiteren Patienten gab)
    3 people found this review helpful 👍

  • 5/5 jooy c. 1 year ago on Google • 174 reviews
    My 9moths old son was fall down from the stairs, we went to ER. They were move fast when they saw my son and brought us immediately to a check up room. Then sent us to pediatric ward, Nurse and Doctors are really helpful and kind. I wasn't prepared to staying in hospital so i didn't bring diapers and baby food and milk with me but they offered it whenever my son need it. I really appreciate it!!
    1 person found this review helpful 👍

  • 4/5 Mahyar Y. 6 years ago on Google • 72 reviews
    It took a while for the nurse to get convinced that my case is actually an emergency, but once I got admitted to the emergency section, everything was smooth and very quick. Treated me very nice. Friendly, professional and hard working folks at the late night shift.
    2 people found this review helpful 👍

  • 1/5 Alfonso I. 1 year ago on Google • 19 reviews
    Worst hospital in all of Germany. The doctors don’t care about anything, slow as hell, receptionist incredibly rude and careless. Gonna fill a compliant.
    2 people found this review helpful 👍

  • 4/5 Benjamin 4 years ago on Google
    Polypen OP meines 3 jährigen Sohnes. Personal nicht besonders freundlich bis auf die Anästhesistin. Nachfragen über Details werden schnell als Kritik empfunden. Die OP war schnell und unkompliziert. Soweit zu empfehlen.
    2 people found this review helpful 👍

  • 5/5 Sonja B. 3 years ago on Google
    Alle Mitarbeiter/innen der Kinderklinik sind unglaublich freundlich und verbreiten eine total positive Stimmung. Meine Tochter hat sich schon als Kleinkind und auch jetzt als Teeny hier rundum wohl- und gut betreut gefühlt. Sie wurde komplett auf den Kopf gestellt und als vollwertige Person behandelt. Auch die Kommunikation mit den Ärzten war trotz Corona problemlos möglich. Zu einigen Bewertungen hier kann ich nur eins sagen: Die Notfallpraxis hat mit dem EVK nichts zu tun und die Bewertungen gehören nicht auf diese Seite.
    2 people found this review helpful 👍

  • 1/5 Mandy l. 1 year ago on Google
    Very rude and uncomfortable reception. In the rainy late night, brought my kid in fever. Only one parent allowed in and the other one was told to wait outside, in a rainy late night and nearly empty hall.
    2 people found this review helpful 👍

  • 1/5 erfan m. 4 years ago on Google
    1)first they hospitalized me for OP and after 7 hours and giving me a medications they told me that they werent going to do the surgery on me!!! and I should come back after 4 days 2) the size of meal wasn't enough for a grown man 3) some of the nurses are very unfriendly and don't listen to you at all. 4) they gave me so many wrong orders (they told me to take 20mg prednisolone) and at night another nurse told me that I should take 50mg!! I even checked that with doctor. (he also have said 20mg) 5) there wasn't enough entertainment compared to other hospitals 6)they do not answer the emails. In general I had one of the worst experience in this hospital. so if you could avoid it. just avoid and visit another hospital.
    2 people found this review helpful 👍

  • 1/5 Mohannad Aal b. 2 years ago on Google
    Very bad in emergency cases stayed too long to see a DR while we r in serious case
    1 person found this review helpful 👍

  • 1/5 BoB Ali J. 1 year ago on Google
    Very disrespectful stuff Reception and doctors also in emergency they treat to people like animals why you come to us why you don’t go to other hospitals we haven’t much stuff I’m still here 4 hours now no treatment hope for good but I don’t think so and again very rude stuff not only with me with others also
    1 person found this review helpful 👍

  • 5/5 M G. 1 year ago on Google • 46 reviews
    All the best compliments for the doctors who works here,they taked care of me and made me understand everything in the best way.i had to change 2 hospitals to arrive to them and I'm happy I did that.Thank you 😊

  • 2/5 Hazel T. 9 months ago on Google • 25 reviews
    I was admitted to EVK on the 3rd of June for delivery of my 1st baby. In the morning of 4th June, around 2 am, I went to the Kreisaal after my water broke and was in a lot of pain from contraction. The Hebamme on duty was very rude and unsympathetic. As a woman giving birth during coronavirus, I had to be in the labour room in so much pain alone for almost 2 hours. The last thing I needed was for someone to be rude and unhelpful to me. I dont understand why she was a Hebamme given how much she gave me the feeling she was not interested in helping a woman in labour. Then at about 6am, the shift change and the doctor and Hebamme from the morning shift in kreisaal was super nice and helpful. So thank you to that team. Everything seemed OK from then on, then on the 1st night my baby was constantly crying and screaming. And I kept asking the nurses and the night nurse if this was normal, and I voiced my concern that my baby could be hungry..nobody wanted to help me or spend time to hear me out. They all kept convincing me it's normal. Especially the night nurse and I kept asking and reaching out to her. She brushed me off and told me it's normal that my baby is screaming and crying all night. I guess it's easier for them to tell me this is normal than to actually hear me out and try to help me. On the 3rd day of my baby crying and screaming all the time, I finally got someone to listen and feed my baby a bottle. Turns out my baby was hungry and was not breastfeeding properly. Was really angry and disappointed in these so called 'professionals'. Good thing I fought for my baby and she was okay in the end, and nothing bad happened to her. I also had an IV drip and after it was done, I told the night nurse to take out the needle from my arm(the doctor said to tell the nurse to take it out), but she didn't want to even though i told her the doctor said to do this. She simply shrugged and walked off. Had a mix of good and bad experiences here.

  • 5/5 basri s. 9 months ago on Google • 15 reviews
    We’ve been there few times with my sohn ,and despite we couldn’t speak much German language only English they were totally ok with that and took care of us in professional way .So much respect for the doctors thank you

  • 5/5 TL N P. 2 years ago on Google • 3 reviews
    Got admitted to the emergency room fairly quickly. From my experience it usually takes hours but much faster here. The doctors were super friendly and helpful, and explained everything really well. They also didn't try to rush me, I was treated for 2 hours until I got better which was a massive relief! Big thank you to the staff.

  • 5/5 Laura M. 1 year ago on Google
    They took care of my son very well and I was satisfied with the monitoring.

  • 5/5 Subas C. 3 years ago on Google
    This hospital is life saviour for us. On 29th my wife was admitted due to water break but there was no pain. They tried inducing pain continuously, meanwhile they gave antibiotics. Daily 4 to 5 times they did CTG to monitor babys health and heart beat. Finally on 5th day which was 2nd of jan we are able to hold our lil angel. It was normal delivery, in such complications people goes for c-section but we are lucky that EVK taken care of everything.

  • 5/5 Anurag T. 2 years ago on Google
    Hospital for emergency service in duseldorf

  • 1/5 Joel S. 2 years ago on Google
    Terrible emergency room…bad back Injury, gave me poor service and care and only pain meds and sent me out.

  • 5/5 Helena Maria F. 2 years ago on Google
    The doctors and nurses are very kind. Thank you for your amazing work

  • 1/5 Sercan T. 2 years ago on Google
    If you would like to wait for a few hours in the emergency and go back to your home without being examined, I would highly recommend this hospital. For the people who enjoy communicating with disrespectful nurses, I can't recommend a better place...

  • 5/5 Anton 6 years ago on Google
    I was really surprised, because as bad had been "notfall" at this hospital when we had come there a couple of month before as good medical service I got when I came there for planned treatment later on. Staff is professional, attentive. There at EVK they really help people to cope with their problems.

  • 5/5 Adam M. S. 4 years ago on Google
    Very professional team for giving a birth there. A mixture of various experiences with 24/24 support. Friendly and good service. I liked it personally.

  • 5/5 Aleks x. 3 years ago on Google
    Very professional team, 10 stars for Everybody!!!!

  • 5/5 Manoj Pratap Singh (Manoj S. 2 years ago on Google
    The HNO team at EVK is very efficient, polite and caring. Doctor Reichenstein iin HNO wing is one of the best doctors as per our experience. A big thanks to EVK for having such a gem in its team. Doctor Brown is also very warm and patient. I highly recommend Dr Reichenstein and we are grateful to him for his efforts.

  • 1/5 Beth S. 2 years ago on Google • 1 review
    Dangerously lacking in duty of care. I took my 20 months old baby to the clinic today who'd been vomiting all night, she was clearly ill. I presented the EHIC card and she literally threw it back at me and told me that UK has left the EU and I can't use this card any more, which is false information. When a colleague tried to tell her otherwise she spoke over them. She was incredibly rude, and I ended up having to leave without being admitted.
    4 people found this review helpful 👍

  • 5/5 iva f. 5 years ago on Google • 1 review
    All examinations and explanations are done very quickly and I ended up in this hospital for surgery. I was most afraid of general anesthesia and I can compliment the whole anesthesiologist team before and after surgery. Very warm and friendly approach which made me feel safe in their hands and all the fear was gone. General staff and their care about patients was top notch,in my time spent there. Big thanks and warm recommendations.
    3 people found this review helpful 👍


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