1/5 Doug C. 5 months ago on Google
When
I
intially
sought
an
appointment
with
Ascension
St.
Thomas,
I
was
trying
to
find
a
provider
as
my
PCP
stopped
accepting
my
Cigna
plan.
It
had
been
over
a
year
since
my
last
routine
physical
so
I
needed
to
make
an
appointment
for
one.
At
the
time,
I
had
been
unemployed
for
6
months
and
had
little
income,
so
when
I
called
to
make
an
appointment,
I
informed
them
I
only
wanted
my
routine
checkup
that
was
covered
by
my
insurance.
I
was
assured
that
that
this
was
done
and
it
was
scheduled
rather
quickly.
I
go
to
my
appointment
for
my
routine
physical
and
they
tell
me
I
have
high
blood
pressure
and
prescribe
me
a
beta
blocker.
As
I
check
out
at
the
desk,
they
don't
collect
anything
from
me
or
tell
me
I
owe
anything.
This
is
when
it
goes
south
pretty
quickly.
I
get
a
bill
from
them
about
a
week
later
for
231
dollars
and
I
get
online
to
dispute
it.
I
send
the
dispute
saying
it
was
a
billing
error
as
I
got
billed
for
an
office
visit
when
it
should
have
been
covered
by
my
insurance.
I
get
nothing
back
notifying
me
of
anything
and
I
get
another
bill
informing
me
that
my
balance
is
past
due?
This
time
I
call
and
I
am
told
that
my
appeal
was
denied,
and
the
reason
was
because
I
was
seen
for
a
chronic
condition?
I
inquired
as
to
why
I
was
billed
for
this
when
it
should
have
been
covered
by
my
insurance
and
they
told
me
that
it
wasn't
a
yearly
checkup.
I
told
them
that
I
specifically
scheduled
a
routine
checkup
that
was
covered
and
was
never
informed
that
it
was
anything
different.
They
refused
to
adjust
the
billing
and
told
me
to
call
the
office.
I
called
the
number
they
supplied
and
it
was
the
wrong
number.
When
I
got
the
correct
number,
I
called
and
left
a
message
and
never
received
a
call
back.
I
reached
out
again
online
and
was
referred
to
the
charity
application.
I
filled
out
the
charity
application,
supplied
all
the
required
information
to
include
bank
statements,
pay
stubs,
etc.
showing
I
had
been
laid
off
for
6
months
and
was
collecting
unemployment,
credit
card
debt
that
I
sustained
while
unemployed
(in
excess
of
10k)
etc.
I
called
back
month
after
month
while
receiving
past
due
notices
and
was
told
different
things.
I
was
told
that
I
should
receive
a
decision
anywhere
from
3-7
business
days
to
60-90
days.
Finally
I
got
a
letter
in
the
mail
from
R1
who
handles
the
billing
for
St.
Thomas
and
I
was
hoping
to
have
a
decision,
but
nope,
the
letter
stated
that
I
had
to
supply
another
3
months
of
bank
statements
for
myself
and
my
spouse
as
well
as
pay
stubs
for
the
last
3
months
all
over
again
and
fax
it
to
them
or
my
claim
would
be
denied.
At
this
I
just
added
that
bill
to
my
credit
card
with
everything
else,
canceled
my
followup
appointment,
and
am
in
the
process
of
finding
a
new
PCP.
I
will
never
use
this
medical
company
ever
again.
From
the
dishonesty
in
the
billing
process
to
the
laughable
"charity"
application
process,
I
had
a
terrible
overall
experience.
To
me,
if
you
schedule
a
specific
appointment
and
you
get
billed
for
something
totally
different
without
any
sort
of
notification,
that
is
insurance
fraud.
