I would have given 5 stars but the pool was closed and the ice machine was broken. The room was very comfortable and we had enough space for my family of 4 and our dog. If you have a dog there is a space in the front of the hotel that is sort of hidden to take your dog. It has bags to pick up after too. The staff was very friendly and it was cool to have live music in the lobby.

AVOID! I booked a room 3 MONTHS in advance, only to arrive and be told that they are fully booked and "it wasn't their problem, call Expedia." Expedia showed I was still confirmed and booked and the hotel never reached out to them to say otherwise. The staff and management couldn't have been more rude about the situation. They did not offer any assistance whatsoever and the general manager acted with the upmost disrespect, rolling his eyes and walking off. Steer clear of this hotel and their beyond awful management and staff. I very much hope that corporate addresses the attitudes of their staff and places proper management in place.

I had a reservation for August 8 and was promised a ground room for my dog. I called 3 times to make sure I had one and was promised they had one for me. I get there they did not reserve me one and the manager said that was nothing he could do. The customer should come first. Then he tried to blame it on the call center. Poor management. Watch what they promise you. Thank you.

Clean and nice hotel on the outskirt of Nashville. Geared towards a younger crowd for sure. The one night I stayed I had several specialty cocktails, which were all fantastic and was able to watch live music (an unexpected plus)! Will certainly stay here again in the future.

Clean hotel, clean room, attractive decor in lobby area. Most staff was pleasant, at best, to completely unresponsive. One evening the desk clerks boyfriend was lurking nearby, trying to pretend like he wasnt (ma'am, you can do way better than him). Water pressure was low, the toilet in our room clogged as a result, and hot water in the shower was intermittent. It almost seemed like you got a 1 minute turn for hot water,, then you had to wait until it cycled back to you. Another case of saving for the hotel, but not passing it on to the customer. There was an upcharge for breakfast, even though we paid full room rate due to the holiday weekend. I didnt have the breakfast so you're on your own there. The tv remote was primitive, almost unresponsive. Difficult to get out of the parking lot to the main road during peak times. If you are going to charge Franklin prices, you should perform better to earn them.

The hotel is weirdly situated in the back of a parking lot, among other businesses. It is close to shopping and a million places to eat, so that was fantastic! The room was fine but it wasn't very clean. The shower had gross mildew along the bottom of the frosted window within the shower. Fabric/Vinyl headboard was gross and had marks and stains on it! It was fine for the one night, but I wouldn't stay again. The staff during check-in and check-out were very nice!

Overall experience was okay. The pros of the hotel are that it had amazing water quality and also it was very quiet because the rooms were very insulated you could not hear anyone outside of your room. Now let's get to the cons even though it is a decent amount of parking because of construction that was going on it left a lot of the parking unavailable also inside of the hotel itself it was some construction going alone a lot of the rooms are upgraded and updated but the television itself was an older model you could not hook up anything to it it did not have internet access to it so you just had to watch what was there basic cable.

Rooms were smaller then expected. No bathtub. Not a hotel for kids. TV selection not good. Needs a way to connect apps. No complimentary breakfast. Not even a donut only free coffee.

My girlfriend and I stayed here for my birthday. The hotel claims to offer mobile keys, however when we were checking in we were told they no longer do that. No big deal. This hotel is also supposed to have a bar, which is partly why I chose it, we were told it was open from 5:30pm-10:30pm. After returning to the hotel to have drinks after dinner around 8pm we were told that "she wasn't opening the bar tonight". We swam in the pool for around an hour which was nice. After we returned to our room and showered we got in bed, about an hour later we were woken up by someone trying to open our door. After I told them they had the wrong room we went back to sleep only to be woken up about 20 minutes later by the receptionist to "confirm" who we were because the room was listed as empty. This was about 10:30pm. The rooms also don't have microwaves which I found odd.

This hotel is clean, dog friendly and the bartender is amazing!! She makes the BEST drinks. 10/10 recommend.

Hello: For what it is worth, I’d like to share thoughts on the hotel stay: If I have to grade it :C Pro: Bed comfortable Shower products nice Infused water available (but not kept full) Workout room on second day, nice equipment Con: Tv poor quality Tv Channels did not come in u less repeatedly press buttons Telephone did not work. Toilet paper holder broken No pen or piece of paper in room Chain to pull one of the blinds could not be reached No diet (sugar free) pop available Carpet damp feeling Coffee,hot water only available till noon Workout room declared out of service first day due to a broken door lock Overall: this is my first and last stay with aloft hotel. Disappointed and not up to expectations.

The breakfast that was made with love is what won me over ❤️ she deserves a much earned raise! The bed was like a cloud and I appreciated not being able to hear neighbors or people in the hall through the walls. Everyone has been lovely and very accommodating 😁

Not a good experience. Find an alternative place. Full on constructive throughout the hotel, loud banging and drilling that goes on from early morning to the later evening. No laundry service available, management does absolutely nothing to help with an alternative laundry solution since the hotel laundry is broken (construction crew broke it trying to wash and dry boots apparently), housekeeping came at 8:30 am to clean the room when we were still sleeping and then never attempted to come back again later. Housekeeping doesn’t show the following day. Not a pleasant experience. Stay anywhere else but here!

We booked a room for a stay on 6/13-6/16. This room was booked weeks in advance. On the day of our reservation we received an email from the hotel telling us that they were unable to accommodate our reservation and that our room was no longer available. We called the hotel and they explained they were sorry but they are undergoing renovations and the renovations were not completed. I understand renovations but you didn’t know that these would affect my stay until the day of my reservation??? I ended the call with Leslie, the representative at the hotel and I called back to speak with Nick the General Manager. Nick was anything but nice. He was rude and totally not understanding when it was his hotels issue. He had no suggestions or recommendations for assistance. Instead, he informed my wife that a third party does the booking when you book with American Express and that the third party would be calling us. That he had nothing to do with that. Again, no excuse as to why you would sell a room for accommodations when you were undergoing renovations. In my opinion, that would still be the hotels fault, not the third party that was given rights to a room that was not even there. This was supposed to be a nice trip to TN and it started out as a nightmare. Luckily, we found another hotel, The Harteth Hotel. They were slightly more expensive than Aloft but they were very friendly.

Nice spot in Franklin/Cool Springs. Undergoing some renovations right now. Didn’t seem to notice any noise from the construction. Rooms were clean and stocked appropriately with towels, coffee, etc. Staff at the front desk was friendly and the sausage sandwich for breakfast was really good!

I asked for a quiet room and ended up with a room on the freeway side of the hotel, which is not quiet. I asked for a different room and was given another room on the freeway side of the hotel. Even with ear plugs and a sound machine the traffic noise is keeping me awake. Marriott needs to do better.

Always enjoys my stay. Staff is very nice. Rooms are perfect for business travel. I love the drybar hair products.

Way too much road noise after we asked to be away from it. Was placed next to the elevator and an electrical utility closet. I really wanted to like this Marriott hotel since I've been a loyal member for 20 yrs. Food and drinks highly overpriced.

On Saturday 9/2, I stayed in room 405 at Aloft Nashville Franklin. I advised front desk that TV did not work and coffee maker seemed to not be complete at 4pm. Later I seen that the in room Bluetooth speaker wasn't working. Hotel is being renovated but everything supposed to work. No response then, nor the next day when checking out, nor the day after after formally complaining. Paid extra for slightly upscale hotel and got less than if I would have paid the $99 per night with free breakfast. Don't stay here, its clean and safe and staff is polite, but the room matters.

Have stayed here several times over the years with our dogs and has always been great. Clean rooms, safe and convenient location, nice sidewalks around the building, and wonderful service. This hotel is a great value :)

Wonderful Hotel! Staff was outstanding and extremely friendly. Extremely clean rooms. Many amenities without even leaving the hotel. If I'm in Nashville again we will definitely stay there! We also will look for Aloft Hotel anywhere we have to travel in the future.

Great Hotel!! Very clean and very retro. Loved the live music every night. It was really good. The room was very spacious for 4 people.

On a bike ride with some friends and we stayed here one night. Very clean, very cozy and very welcoming! Leslie checked us in and was very helpful in making sure we knew where to get some great dinner and drinks within walking distance of the hotel. Rooms were immaculate and the beds were very comfortable. Shower only in my room, fine by me but might be an issue with some folks. Highly recommended

Upon arrival we learned that the pool was closed for repair. There was no mention of this online, social media, or during the reservation process. My kids were devastated. The GM was polite and cancelled our reservation without penalty, and we found a different place to stay with a working pool but it was a huge inconvenience.

A big thank you to these two amazing staff! Cole and Justin, you guys made our stay wonderful. We won’t forget this trip! You were very helpful and accommodating. We’ll be coming back for sure.

My go to place to stay in Nashville. Modern clean rooms, centralized location, great staff, full bar, a pool table, they have live events. It's a great modern take on what a hotel should be. Marriott has done a good job with their Aloft brand and if you're looking for a hotel that is different from the normal mediocrity then this is the place for you.

This place was great! First and most importantly- dog friendly!!! My first thought when I walked in was CLEAN. Was refreshing. The staff is super friendly and very helpful. They have a good selection of food you can buy and a nice led lit bar. They also have local live music going on. The pool is indoor and a sweet chilling area outside by the bar. Overall a superb experience, especially stopping during a trip with a couple dogs.

The bed was comfortable. Me and my friends shared a king bed (3 of us total) and we all slept like babies. The place was clean and I loved the shower. 24 hour pool and included a bar and live music you can’t go wrong here 🤩

I’ve spent a week here so far and have traveled all over the country and spend many nights at Alofts. Kayla and Autumn are above excellence! Immediate and friendly greetings and exits no matter what time of day, along with their “I can help you with that” attitudes made my time here in Nashville amazing. Highly recommended. Promote these women.

Hotel was amazing! Unique rooms, comfortable beds, & we loved the hang out section in the lobby. Such a fun, laid back atmosphere. The night clerk Tristen was also so friendly and helpful w local recommendations. We will definitely be back!

We had been in a huge road trip and this was the best hotel by far, money and quality wise is unbelievable. Super friendly staff, amazing bowls for breakfast, nice bar to have a drink with live music. We loved the decoration of the room... everything was a 5 star. Highly recommended and if you want to visit Nashville is just 15 minutes away, and Franklin, 5 minutes away driving. Highly recommended! Congrats for such an amazing hotel.

Echoing sentiments from earlier reviewers: friendly staff, a clean & beautiful hotel, and comfortable beds. We had a great stay!

Very clean hotel, every staff member was super friendly. We were able to bring our to dogs with no issues. Stayed there on way to Gulf shores from Indiana and stayed again on way back. Slept amazing. Loved the style. Would recommend a microwave in the room.

Very nice staff. Rooms remind me of a college dorm room. Love the sink. Bathroom door is impossible to close, too heavy and doesn't block any sounds or smells.