I'm very unsatisfied with your services. My partner bought this ring to propose to me, I only put it on during the proposal. Unfortunately, I don't like the ring, so I ask him to return it under the 30 day change of mind policy. When my partner brought the ring to them the first time, they told him he couldn't return it because the manager wasn't there. The second time, the manager look at the ring and said it has a tiny scratch on it, so they can't accept the return. What made me very very angry is that I only wore it once during his proposal!! And it was too big for my finger, so I couldn't have worn it for long anyway. How could it be scratched?? The ring may have already been scratched by the shop. My advice is to not buy from there or any other Michael Hill shop. Or the ring is such poor quality that once you put in on it gets scratched??? You could have the same terrible experience as me. Edit: After speaking with the Regional Manager, they said that once the ring has been placed upon your finger even once, it is classified as worn (or used) item. Their change of mind policy seems inherently flawed from the outset. I have never been more dissatisfied with the service I have received.

The store is great. The Staff are friendly. However, I have been using this location for the last year. Every time I come in to buy new jewelery, I get the best customer service and treated like a customer. Unfortunately, last week I took a used model Michael hill watch in to buy a replacement strap. They had the watch in store. They had no customers in the store. As soon as the lady realized there was not enough commission in the sale. She advised me to write my details down and some one else would contact me. I was confused as I was there and there were NO customers. Clearly they want your money and give you the service, but only if your spending big money. Very dissapointed to feel selected upon for customer service. Really sad I have to give this comment. Now I will change my buisness to Michael hill in Manukau. Sorry to say but if your not rich. Try shopping at a different location. 5 days passed still no one has bothered to call me about my request

Grateful for resized wedding ring , great service, nice people very helpful, and price was awsome, thanks team

I haven't decided what I want yet, but I've been there twice and Nicole, kindly help me and orientated me, showing me numerous option. I just wanted to thanks her patience and recommend this shop because their products and their costumer service.

Visited multiple stores on the hunt for an engagement ring. The staff at Pukekohe were very professional and helpful making it an easy decision to purchase the ring from their store. Thanks again, Wife is very happy.

Michael Hill Pukekohe, staff were abusive and arrogant, they will only treat you well if you are buying something from them, no customer service at all, stay away from these racist guys. They humiliated me and my husband on my birthday, made me cry and made it worst day of my life. Store manger was very rude, has no empathy for customers.

Purchasing jewellery from Michael Hill Pukekohe was a delightful experience. The friendly staff made me feel welcome and assisted me in finding the ideal piece. Their warm demeanor, combined with the stunning collection, ensured a memorable visit. Highly recommend this store for its excellent service and beautiful jewellery.

A Gem of a Store! I recently purchased jewellery from Michael Hill Pukekohe and I must say it was an absolute delight! The store had an exquisite collection, and the staff was friendly and knowledgeable. The transparency and trust they fostered made me feel confident in my purchase. The craftsmanship of the jewellery was top-notch, and the luxurious ambiance added to the overall experience. I highly recommend Michael Hill Pukekohe for anyone in search of high-quality, beautiful jewellery. I'll definitely be returning for my future jewellery needs!

My recent experience purchasing jewellery from Michael Hill Pukekohe was nothing short of exceptional! From the moment I stepped in, I was warmly welcomed by the staff, who were not only professional but also incredibly friendly. Their knowledge about the different jewellery pieces, gemstones, and metals was impressive, and they patiently answered all my questions. It was evident that they genuinely cared about helping me find the perfect piece that suited my taste and preferences. The staff's friendliness made the whole shopping experience enjoyable and stress-free. They created a welcoming atmosphere, and I felt comfortable exploring the stunning collection of jewellery on display. I can't emphasize enough how their professionalism and warmth made a significant difference in my decision to make a purchase. I left Michael Hill Pukekohe with a smile on my face, feeling confident that I had made the right choice. If you're looking for a store with a fantastic selection of jewellery and a team of staff who will go above and beyond to assist you, Michael Hill Pukekohe is the place to go. I highly recommend them, and I'll definitely be returning for my future jewellery needs!

The diamond came out of my ring, so took it in as we paid extra for life insurance with them. Unfortunately in the small print you need to take your ring in every six months for it to be covered. So they offered to send it off to get a quote to enquire how much it would cost to replace the diamond and reset. After a couple days they called saying $800. We said no and then we were able to pick up the ring when it was back in the shop a couple days later. The two stars are because at no point were we ever told the quote would cost. And were made to pay to get my ring back. Unlikely to buy from Michael Hill now, certainly wouldn't bother with their insurance or ever getting a quote again.

Great service. Got just what I wanted.

Lovely and helpful ladies in store, they helped me to find my ring size, so many nice pieces there

Fantastic store and staff very helpful with ordering my Husbands wedding band as his hands were so big we had to do a special order staff were so helpful and friendly

Wonderful friendly staff who always make you welcome and are a pleasure to deal with

Fabulously helpful staff, great attitudes, friendly & approachable. I had to return a faulty item without the receipt today. They couldn’t of been more accommodating.

What a lovely kind and understanding team at Pukekhoe , thankyou for your patience and sence of humor. Very helpful and they gave me alteratives to help with the cost of repair.

Amazing service, great knowledge. A great place to visit Had a visit today Amazng service