1/5 Inez S. 7 months ago on Google • 86 reviews
This
happened
last
Saturday
08/27/2023
@7:30-7:40am
and
forwarded
the
following
experience
to
the
corporate
email:
I
was
the
second
car
in
line,
from
the
window
and
when
the
cashier
handed
the
car
in
front
of
me
their
drinks,
the
cashier
did
look
and
see
(me)
that
there
was
another
car
in
the
drive
thru
(there
was
no
outdoor
runner
taking
orders,
apparently
you
have
to
order
at
the
windowat
this
time
of
the
morning).
So
I
get
to
the
window
to
give
my
order
and
not
only
was
I
ignored
for
a
couple
of
minutes,
but
I
had
to
sit
in
my
car
waiting
while
the
cashier
(blonde
girl)
and
two
other
workers
(two
dark
haired
girls
-
both
well
within
view
of
seeing
a
car
sitting
at
the
window)
were
busy
gossiping
and
laughing
about
another
co-worker
instead
of
attending
to
YOUR
customer.
Tired
of
waiting
for
your
staff
to
do
the
job
they
are
hired
to
do
(provide
a
great
customer
experience
and
TAKE
A
DRINK
ORDER),
I
drove
off
and
took
my
$35
family
drink
order
across
the
street
to
Starbucks.
This
is
not
the
first
time
I've
had
a
terrible
experience
with
this
location.
It's
the
closest
location
to
me
and
in
the
past,
I've
just
let
it
go
because
of
this
convenience
but
honestly,
I'm
done
with
this
store.
If
the
intent
of
Dutch
Bros.
is
to
ignore
the
very
resource
that
keeps
your
business
going,
then
great.
If
Dutch
Bros.
is
fine
with
losing
money
to
a
competitor,
then
keep
hiring
the
unprofessional
front
facing
staff
I
experienced
this
morning.
If
you
feel
this
complaint
is
unfounded,
I'm
sure
this
store
has
plenty
of
cameras.
Check
the
time
in
question
-
to
see
what
your
employees
were
doing
instead
of
helping
a
customer.
There
is
a
tremendous
opportunity
to
coach
your
inexperienced
and
tacky
cashier
and
staff
at
this
location
on
how
to
treat
customers
with
a
friendly
acknowledgement
and
being
respectful.
I,
however,
will
not
be
coming
back
to
Dutch
Bros.
