1/5 Jenna N. 4 months ago on Google • 8 reviews
***FILE
A
FORMAL
COMPLAINT
WITH
THE
CA
DEPARTMENT
OF
PUBLIC
HEALTH
AND
THE
JOINT
COMMISSION***
Community
Regional
Medical
Center
Day
Six
in
the
Emergency
Room
I
want
to
preface
this
by
saying
I’ve
worked
in
the
medical
field
since
I
was
18
in
medsurg,
ortho,
tele,
ER,
and
ICU,
so
I’m
usually
the
first
person
to
try
and
understand
why/how
something
can
happen
or
get
missed,
to
try
to
defend
the
staff/hospital,
and
to
be
patient
with
the
process,
but
the
state
of
healthcare
in
the
Central
Valley
is
actually
sickening.
About
our
time
so
far
in
the
CRMC
ED.
My
mom
came
in
for
a
lower
GI
bleed
on
Saturday
12/23
and
was
decided
that
day
to
be
admitted.
She
spent
the
first
24
hours
sitting
in
a
chair
in
the
lobby.
Then
she
has
spent
thee
last
five
days
bouncing
around
the
emergency
room
hallways.
My
mom
was
actively
bleeding,
not
eating,
and
IVFs
were
only
ever
given
when
I
would
specifically
ask
for
them
and
then
after
the
liter
was
done,
so
were
they.
She
often
complained
of
being
light
headed
and
dizzy
yet
no
light
bulbs
ever
went
off
for
her
nurses
regarding
her
fluid
balance.
Finally,
she
became
so
hypovolemic
she
had
two
episodes
of
losing
consciousness,
so
she
then
received
multiple
units
of
blood,
got
upgraded
to
ICU,
and
moved
to
the
red
zone.
On
day
FIVE
of
very
minimal
intake
and
actively
losing
blood,
the
docs
ordered
routine
blood
draws
to
make
sure
her
hgb
doesn’t
drop
as
low
again
and
continuous
fluid
to
keep
her
hemodynamically
stable.
She
went
to
and
from
IR
twice
for
procedures,
and
still
has
remained
in
the
hallway
in
the
ED
for
six
days.
She
walked
herself
into
the
front
door
and
by
day
3
was
bedridden,
drowsy,
and
unable
to
get
up
to
use
the
bathroom.
Things
I
have
witnessed
while
I’ve
been
in
the
hallway
with
her:
-
A
patient
in
a
rapid
heart
rhythm
(212bpm)
with
a
decreased
LOC
and
the
nurse
standing
next
to
him
saying
“he’s
just
anxious”
-
A
patients
oxygen
tank
dying
and
her
SPO2
dropping
to
69%
(it
went
unnoticed
until
I
pointed
it
out)
-
A
patient
who
hadn’t
been
checked
on
in
hours
with
a
moderate
increase
in
work
of
breathing
(also
not
noticed
until
I
pointed
it
out
and
asked
for
a
nurse
to
come
and
assess
her)
-
Multiple
profanities
and
cussing/screaming
individuals
-
Someone
trying
to
steal
from
people
sleeping
in
the
lobby
-
A
Spanish
speaking
patient
being
restrained
because
he
kept
getting
up
(to
use
the
bathroom-no
one
ever
got
an
interpreter)
-
Me
talking
my
moms
nurse
through
how
to
tighten
her
leaking
IV
so
her
procedure
didn’t
get
pushed
back
by
waiting
for
another
IV
to
be
put
in
(when
she
had
a
perfectly
good
one)
The
list
goes
on.
I
really
struggled
with
not
being
that
obnoxious
family
member
but
ethically
advocating
for
my
mom
amongst
other
patients
who
obviously
couldn’t
do
it
for
themselves.
All
of
the
nurses
and
staff
have
been
really
nice
but
at
the
end
of
the
day
the
care
people
are
receiving
is
subpar
at
best.
Emergency
rooms
are
not
set
up
to
hold
admits
for
multiple
days
and
they
shouldn’t
have
to
yet
here
we
are.
If
there
is
anything
you
take
from
my
mom’s
experience
let
it
be
this-
STAY
with
your
family
members,
be
their
advocates,
ask
questions,
and
reach
out
to
anyone
you
can
for
advice.
Nurses
are
stretched
to
the
absolute
limit
and
they
cannot
be
everywhere
at
once
and
I
can
guarantee
your
loved
one
is
not
getting
the
care
that
they
deserve.
Praying
we
get
out
of
the
ER
sometime
SOON
😌
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