Unusually grumpy employees. The first one we talked to, answered very annoyed on our question (how the new flavour tasted). The next one did not want to let us taste the new flavours of coffee. Not until we showed her our Nespresso membership card. She was not pleased when I showed it, because then she had to make the coffee. If they had served us in a pleasant way. We would have bought 100-200 capsules and some cups, but we drank our coffee and walked away.

Worst customer service I could find. It's a shame how this great company hired such professional idiots who insults the customers and act completely arrogant. They will not even think and right aways will show their unprofessional behavior. Such a pity shame on their HR team really even the word shame will feel bad if I used it for their HR team

For people who can't stand the taste of coffee and want to drink coffee that tastes like gummy bears or wild berries. Remorseful. As soon as you put the cup on your nose, a chemo fart goes up your nose, which usually announces the Karstadt perfume department. The taste can be compared very well with that of an e-cigarette. The varieties probably only differ in the name and not in the ingredients. Here the variety is called Infiniment Fruite, which is a coffee name that has stuck at least as much as e-cigarette liquids that are called Black-Ice StrawberryStorm. Edit: And I don't want to create an account to order coffee capsules either.

Two very nice ladies. Very helpful. They had a product that was no longer available in the boutique for me in another branch System discovered. Great helpfulness.

It's a pity that you actually have to rate at least with one star, I would say it's way too high for the "service" we got. I asked if there're any hot chocolate capsules available for Nespresso machines, however a very arrogant sales clerk sent us away, claiming that tasting is for club members only and it's not a BAR. After spending over 500 Euros in Galeria Kaufhof, I felt like homeless that looks for a free drink. It's really sad, since this place used to be one of my favorites for shopping. If they started hiring such an incompetent personnel, it's time for people who value good service to look for alternatives. Galeria Kaufhof is definitely out of my list!!!

I went to buy the descaling agent and had a wonderful experience with the employee. He was super friendly and accommodating!

(Translated by Google) I always like to come here. Nice ambience, friendly staff. Only the large pillar in front of the counter disturbs massively, because one never has the whole counter area in the eye in order to see, where just a salesman becomes free. (Original) Ich komme immer wieder gerne hierher. Schönes Ambiente, freundliches Personal. Nur der große Stützpfeiler vor den Theken stört massiv, da man nie den ganzen Thekenbereich im Auge hat, um zu sehen, wo gerade ein Verkäufer frei wird.

Thanks to the great young man for recommending the hazelnut coffee

I cannot confirm the negative reviews (which are also old so I guess not the same staff). They are nice and helpful there. Yes the store is not directly in front of your nose when you step off the escalator, but having a look left and right helps and you see it. Try finding the one in Eastside mall, now that one is really hidden!!

Of course, the capsules are very expensive, and there are sometimes better deals online, but no matter who you buy from, all the employees are very friendly and willing to answer any questions. Especially if you are unsure which flavor to choose, there are helpful tips here (and a coffee to go with it). TOP!

I Love Nespresso . Capsules are not cheap but worth the prices.

Excellent experience: fast, friendly and professional

(Translated by Google) Very unfriendly I do not like to come there (Original) Sehr unfreundlich ich komme da nicht gerne

(Translated by Google) The chain's boutique store on the fifth floor of the Gallery Gallery on Alexanderplatz. Courteous and smiling service. (Original) חנות בוטיק של הרשת בקומה החמישית של כלבו גלריה שבכיכר אלכסנדרפלאץ. שירות אדיב וחייכני.

Great selection and very nice staff! I'd love to come by again. Thanks again for the recommendations!

(Translated by Google) Friendly staff who come to you with questions immediately. As a Nespresso "club member" you can come here for a coffee and have a smal talk with like-minded coffee drinkers. (Original) Freundliche Mitarbeiter welche bei Fragen sofort auf einen zukommen. Als Nespresso "Clubmitglied" kann man hier super auf einen Kaffee vorbeikommen und mit Gleichgesinnten Kaffeetrinkern einen Smaltalk halten.

(Translated by Google) cheap prices (Original) מחירים זולים

Just unfriendly

Hard to find the store inside the shopping mall. The have all the products and nice service.

Unfortunately, I was unlucky and ended up with the consultant with an Eastern European accent. I've rarely experienced something so unfriendly. The lady was so rude, I asked about the Valentine's discount and she just rolled her eyes and answered me in a tone that made me think I wasn't hearing correctly. It's actually a shame because everyone else there is really so great and accommodating. Next time I won't go to her and ask for another colleague, even if I have to wait longer. One time is enough for me.

Normal shop, nothing special, refused to provide free sample of limited edition capsule after it was over, even though they had a lot, but i would expect as much and its not really their fault, juat doing their job.

Incredibly hard to find and staff was rude. If my AirBNB did not have a machine that required the Vertuo pods I would not have come here.

It's all ok !

(Translated by Google) Tasty coffee (Original) קפה טעים

(Translated by Google) An invested boutique shop, with all the coffee machines and accessories, tasting, courteous staff, excellent service (Original) חנות בוטיק מושקעת, עם כל המכונות קפה ואביזרים, טעימות, צוות אדיב, שירות מעולה

(Translated by Google) Had today (5.10.) Bad luck, the staff was very customer-unfriendly. We stood unnoticed at the counter, were simply ignored and so we went without coffee purchase. Customer service looks different. (Original) Hatten heute (5.10.) Pech, das Personal war sehr Kundenunfreundlich. Wir standen unbeachtet am Verkaufstresen, wurden einfach ignoriert und so sind wir ohne Kaffeekauf gegangen. Kundenservice sieht anders aus.

(Translated by Google) You can shop with great pleasure siniz Thank you very much for your excellent interest and eder (Original) Çok keyifle alışveriş yapabilirsiniz yardımsever personel ? kahve ikramı özellikle bayan Prscilla Çok teşekkür ederiz mükemmel ilgi ve alakasın dan dolayi ?????☕☕☕☕

(Translated by Google) Inside a lovely gallery a beautiful shop (Original) בתוך גלרי מקסים חנות יפה

(Translated by Google) We always shop with pleasure a great choice and pleasant service very polite and courteous staff thank you very much (Original) Винаги пазаруваме с удоволствие голям избор и приятно обслужване много вежливи и любезен персонал Благодаря ви много

(Translated by Google) Third floor of the store, cheaper than Israel. Equal (Original) קומה שלישית של החנות, זול יותר מישראל. שווה

(Translated by Google) Integrated in the gallery on the top floor, very nicely done super nice advice and service ? (Original) Integriert in der Galeria im obersten Stockwerk, sehr schön gemacht super nette Beratung und Service ?

(Translated by Google) A must when visiting Alexanderplatz. Replenish your coffee while trying new varieties. The extensive coffee knowledge is always interesting. (Original) Ein Muss beim Besuch des Alexanderplatzes. Nachschub beim Kaffee und gleichzeitig neue Sorten ausprobieren. Das umfangreiche Kaffeewissen ist immer interessant.

Such a shame how Nespresso's service has degraded over the year. Now, to have a sample of the coffee you need to show your membership card and can't even request to try the capsule you want. Worst is, i once got told off that i was not buying enough coffee. Like, what? It wasn't like this when i first became a member and bought a machine. What if i am a new customer and would like to taste the coffee first before making a purchase? I will be so turned off with the hostility and just leave without buying anything. Being cheap doesn't make customers stay, Nespresso :(

(Translated by Google) Great advice and delicious coffee. (Original) Tolle Beratung und leckere Kaffee.

(Translated by Google) Very friendly staff. Pleasing in contrast to other stores. (Original) Sehr freundliche Mitarbeiter. Erfreulich im Gegensatz zu anderen Läden.

Good for short break

(Translated by Google) Great shop, I've been served worlds better than in Friedrichstrasse. Well, such a shop stands and falls with the staff. (Original) Toller Laden, bin um Welten besser bedient worden als in der Friedrichstrasse. Tja, so ein Laden steht und fällt halt mit dem Personal.

(Translated by Google) Good selection and friendly advice (Original) Gute Auswahl und freundliche Beratung

(Translated by Google) As always good service. (Original) Wie immer guter Service.

(Translated by Google) I like to go there again and again (Original) Immer wieder fahre ich gerne dahin

(Translated by Google) Good location and good service (Original) Goede locatie en goede service

(Translated by Google) Very nice locally (Original) Sehr nettes lokal

Great