1/5 Joey C. 7 months ago on Google
Terrible
Customer
Service
and
Subpar
Drinks
I
recently
visited
this
bubble
tea
establishment
with
high
hopes
of
enjoying
a
refreshing
Brazilian
lemonade.
Unfortunately,
my
experience
was
far
from
satisfactory,
earning
this
place
a
solid
one-star
rating.
Upon
completing
my
order
for
four
drinks,
I
was
informed
that
I
couldn't
have
the
Brazilian
lemonade
because
the
store
was
closing
in
15
minutes.
I
questioned
this
decision,
but
to
my
dismay,
I
was
simply
told,
"Sorry,
can't
make
it."
Frustrated
but
determined
to
salvage
the
situation,
I
opted
for
a
herbal
tea
instead.
As
the
drinks
were
being
prepared,
another
staff
member
abruptly
declared
that
the
oolong
tea
couldn't
be
made
without
milk,
despite
my
clear
explanation
of
a
serious
allergy
concern.
Rather
than
showing
understanding,
he
rudely
insisted
it
was
against
policy
and
flatly
refused
to
accommodate
our
request.
Despite
our
efforts
to
compromise
for
health
reasons,
he
curtly
offered
a
refund,
leaving
us
with
no
choice
but
to
select
another
drink
to
avoid
further
conflict.
This
incident
has
left
me
convinced
that
this
particular
employee
needs
to
be
pulled
aside
for
retraining
on
how
to
handle
customer
interactions
with
more
calm
and
understanding.
A
customer's
health
concerns
should
never
be
dismissed
with
such
disregard.
To
add
insult
to
injury,
the
drinks
we
eventually
received
were
disappointingly
watered
down.
It's
evident
that
the
tiny
conflict
affected
the
preparation
of
our
beverages,
as
they
did
not
meet
the
correct
specifications
or
the
quality
I
expected.
Overall,
my
experience
at
this
establishment
was
subpar,
and
I
cannot
in
good
conscience
recommend
it
to
others.
The
lack
of
consideration
for
customer
needs,
coupled
with
the
mediocre
drinks,
make
this
place
that
last
time
I
visit
it.