1/5 rajeev m. 11 months ago on Google • 3 reviews
On
the
hotel
website,
we
found
a
double
twin
room
for
a
discounted,
non-refundable
price
of
62
euros
(original
price
68
euros).
When
we
tried
to
reserve
and
pay,
it
changed
the
price
to
99
euros.
We
tried
this
twice,
got
a
discounted
rate
of
62
euros
but
each
time
it
switched
the
price
to
99
euros
when
we
went
to
pay.
So
we
took
a
screen
shot
confirming
the
availability
of
this
room
and
discounted
rate
of
62
euros,
and
called
the
hotel.
We
explained
what
happened
to
Manuel.
He
did
not
know
why
this
happened.
Since
we
could
not
book
this
rate,
Manuel
booked
the
room
for
99
euros,
and
since
we
wanted
a
quiet
room
at
the
back,
the
rate
was
now
even
higher,
110
euros.
Manuel
said
we
should
show
him
the
screenshot
of
the
discounted
price
when
we
arrived.
When
we
checked
in
and
shared
the
screen
shot,
Manuel
said
it
must
be
a
problem
with
their
website.
When
I
requested
that
he
honor
the
discounted
rate
per
the
screen
shot,
or
at
least
provide
some
discount,
he
refused.
Instead,
he
said
he
could
offer
two
cups
of
coffee
for
breakfast.
I
was
offended
by
his
offer.
To
me,
this
is
bait-and-switch.
Even
if
there
was
an
error
in
their
website,
the
right
thing
to
do
was
to
apologize
and
honor
the
discounted
rate
based
on
the
evidence.
The
room
was
spartan,
with
very
limited
space,
and
only
worth
62
euros
a
night.
We
won't
be
back
and
may
elect
to
file
a
consumer
complaint.