I ordered the food using off of the corporate website where delivery was free. As I'm not from the area, I'm in a local hotel without a car. Order was seemless and I provided the room number and did NOT check the box for contactless delivery. A text was sent from a San Francisco number stating the driver was 3 minutes out and to meet "X". Shortly thereafter two follow up texts were sent confirming delivery. One from the San Francisco number and one from the Washington DC area. An email was also sent. There were no knocks on the hotel room door nor any signs of delivery. I went to the front desk and they said they did not see any delivery personnel enter the establishment. I checked the front and back doors to the hotel and again no signs of food or a delivery attempt. Texts were sent to both numbers as well as phone calls but it appears that both cell numbers were blocked for any incoming communication. I contacted the number provided on the confirmation email. That number pointed to the store where the food was prepared. That number rang and eventually ended with a voicemail that was not set up. When I did finally get in touch with store, the employee directed me to contact the third party delivery service. Since I ordered the food from the corporate site, I had no idea what company or person was contracted for the delivery. Beyond that, he couldn't provide further assistance. In all fairness, it was past midnight at this point and he was polite but was not equipped to provide a response that would resolve my issue. After typing this up and trying again to follow up with the store, it's after 1am and most local establishments are closed for delivery or pickup. Suggestion: train the staff for a midnight one off delivery situation and have any automated texts or emails provide guidance if the delivery failed or if the order was incorrect. Invalid phone numbers, blocked incoming calls or messages and calls that ring dead don't do anyone any good in the event of an issue. Especially at midnight and for people out of town who have no knowledge of the area or transportation to pick up food themselves. Also, I assumed that both cell numbers were blocked for texts since I did try that route but no "this is an automated message" message was provided, just my calls rang to vm.

I stayed my order 4 times as they either could not understand me or the intercom system is poorly functioning. I speak to clients clearly and I am confident the problem was not my manner of speech. I was then asked to verify the order in the screen, which could not be seen clearly. That i am not certain if the screen was fogged or just the way the sunlight hit it at that time of day. I couldn't make it out so pretty much was annoyed and vented as such. I used no vulgarity, but did raise my voice. I was then told we are not serving you, please drive through. FINE WITH ME. There are many other establishments to patron. The way they handled this indicates the level of mgmt. I&O here i come!

Got one of the pineapple express 420 shakes. Not bad. Ditch the whipped cream...

Food is not fresh..kinda cold...

This location did not honor the Dodgers nor the Lakers promotions when I went there.

Rib eye steak is like a cross between chipped beef, maybe Spam texture, meat is okay, bun is small.

Spicy chicken strips with some spicy good good sauce was fire!!!!🔥🔥🔥

Tried to order a few items and was asked to pay a higher price than was on the menu. When asked to speak to a manager was told they have to change the price and there's nothing else they could do. False Advertising!

In the morning it's good, the food is good and if you dine in it's kept clean and it a nice spot to sit down. However the night crew is GARBAGE! We went up to the drive through at 11:32pm on Saturday the 21st and the lady told us,"sorry we're closed cause I'm on break" the next day we come there around 8:30ish and we ordered curly fries with a rice dish(don't remember what it's called) and when we got back to the hotel THERE WAS ONLY AN EMPTY BAG WHERE THE CURLY FRIES SHOULD HAVE BEEN! That's the only reason it gets a 1 star as that RUINS the experience there

The workers here are very rude and have extremely bad customer service. Cashier & looks like drive thru worker maybe? (3:24pm) The store is very dirty, had to ask for towel to wipe down our table. Out of almost all drinks and nothing is stocked. Didn’t even give us napkins. Why did we come here?

As a Uber delivery driver I would like to inform you that having the incorrect hours of operation creates a huge hassle not only for the drivers but Uber itself along with the customers. It is 2:24AM and I drove 6 miles to get here. The entire place is closed and there is nobody here. All of the posted signs say open till 3AM. I am now out of money and time. What a horrible way to treat customers. I’m not eating here anymore the food is terrible anyways.

Used drive thru to pick up a burger on Halloween. I ordered a Jumbo Jack, extra pickles, no cheese. Drive thru counter staff very nice. Burger was wrapped and tagged custom. What I got was a jumbo jack with zero pickles. My reciept was correctly rung, extra pickles. I was several miles away by the time I discovered the error.

Lobby will be closed sometimes even though their hours show otherwise. This leads to my mobile pick up orders taking an extra 10 minutes. Higher people and pay them well so retention isn't trash. Bad retention means bad service...

We frequent Jack in Box at least three times a week ..Oct 22 evening we stop by this location..Only to be let down by the horrible experience My family and I went through the burgers had white grease build up as the were sitting and absorbing the grease..The chicken nuggets were like little rocks..and the Tacos were sagging and soggy..Whitewood location is our go to Jack in a Box and they never let us down..But this food was unacceptable I tried calling Your phone does not work...Im not looking for a free meal just want what I paid for..

I'm a fan of the tacos and eggrolls. I don't have a Jack in the box close to me, so of course I had to visit. I enjoyed every bite.

They have good customer service in the drive thru. Line moves quickly. I've never been inside.