1/5 Kayla K. 1 year ago on Google • 2 reviews
This
was
not
my
first
time
in
this
studio
but
this
last
time,
service
was
horrible,
unprofessional,
and
disrespectful.
When
I
walked
in,
they
didn't
even
welcome
us
and
asked
my
phone
and
card
information
to
put
it
on
file.
I
did
not
had
my
wallet
with
me
and
all
I
had
was
Apple
Pay.
She
said
I
cannot
take
the
class
without
the
card
information
on
file
and
rejected
me.
First
of
all,
I
checked
their
website,
classpass
reservation
policy,
and
even
emails
that
they
sent
me
before
the
reservation
BUT
not
even
a
single
place
mention
or
state
this
credit
card
information
policy
where
you
cannot
take
the
class
without
it.
It
would
be
convenient
for
studio
to
write
that
policy
on
their
website
or
send
an
email
in
advance
to
clients
so
we
are
aware
of
this
informations.
Or
having
that
written
down
and
put
it
on
the
studio
for
clients
know.
Then
I
would've
brought
my
card
in
advance.
BECAUSE
it’s
ridiculous
that
they
reject
their
valued
clients
just
because
they
don’t
have
their
credit
card
information
at
that
time
of
moment.
Second,
I
told
her
that
since
I
booked
the
class
through
classpass,
my
information
is
saved
there
and
asked
if
I
can
take
the
class
and
give
them
a
call
after
when
I
get
home.
She
said
that
I
cannot
take
the
class
without
the
card
info.
The
reason
they
needed
to
have
credit
card
info
was
to
charge
a
client
for
late
arrival
or
no
show.
I
even
explained
to
her
nicely
that
since
all
that
information
is
saved
on
classpass,
if
I
show
late
or
cancel,
they
will
charge
me
and
the
studio
will
get
notified.
Usually
that's
how
the
third
party
works.
It's
not
their
first
time
having
a
client
using
a
classpass.
They
did
mention
that
this
will
be
their
last
month
to
taking
clients
through
classpass.
Obviously,
they
knew
how
the
classpass
works
and
knows
that
if
I
am
late
then
classpass
will
charge
me
directly
and
I
do
not
need
to
provide
my
information
to
them
if
I
wanted
to.
Lastly,
I
was
not
even
late
for
the
class.
I
was
actually
10
mins
early
and
I
understand
that
credit
card
policy
is
to
prevent
for
the
future
reference.
They
could've
work
this
out
better
than
this.
Since
it
was
not
informed
and
not
stated
in
anywhere,
I
felt
like
they
were
discriminating
us.
There
was
no
further
explaination
about
rejecting
clients
just
because
of
credit
card
info.
They
didn't
even
apologize
and
felt
sorry
for
us.
All
she
said
was
that
this
is
their
policy
so
we
cannot
take
the
class
without
the
credit
card
information
which
was
a
nonsense
to
me.
Was
I
late?
Did
you
had
this
info
on
their
website,
classpass
policy,
or
email??
Why
didn’t
you
asked
me
this
last
time?
This
was
unplesant
experience
and
very
unprofessional
way
for
them
to
inform
their
clients
this
way.
After
I
decided
to
just
move
on
and
leave
the
studio,
she
said
"that's
what
everyone
should
carry
their
credit
card
around."
That
was
unnecessary
comment
that
she
made
and
I
felt
so
disrespectful.
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