I showed multiple photos of the exact haircut that I was looking for and also photos of what I did not want before the haircut to my stylist. We had a detailed discussion on what I was looking for. It did not help. This was supposed to be a long layered cut by a senior director Sydney (highest pricing and most experience in the salon). Hair isn't blended AT ALL and just looks awful. It wasn’t noticed by me at the salon because the straightening using the heated flat iron after the haircut made all of the hair flatten. But once the flat iron straightening wears off, one can tell - it’s just awful and not blended in so I have to get it fixed at another salon. Until then, I’m having to tie it up. To anyone reading this - please sort the reviews by ‘lowest’ and read through. There are other reviews with equally terrible layered cuts. I should have seen it before I picked this place for mine. Edit after owner response - I have called this place twice and they keep saying someone who issues refunds will call me back and it’s been more than two weeks, and two phone calls from me, and nobody has reached out to me. I placed a third phone call to speak to the salon. The director stated that the salon does not process refunds. The two representatives I spoke with over the first two phone calls did not mention this as their policy. So the salon will not be refunding the 100$ for this butchered haircut.

My husband had his hair butchered at this location. Called and the customer service person told me that they were still learning and they were a lower level so it can be expected. Even the lowest levels should be able to cut hair properly. Bummed because the other Penzone salons are actually pretty good. This one is horrendous. Don’t go, I could cut my husband’s hair better than this.

5/5 10/10 100/100 amazing experience. I had a massage with Savannah and it was by far the most physically relaxing and mentally opening massage I have ever received. Thank you so much for the experience! I loved every bit of it 🥰

I have had two wonderful experiences at this salon and both of my appointments were with Spencer. He was personable, confidant and I felt very comfortable letting him cut and color my hair. I am so sad though because this morning, when I went to schedule an appointment with him again, I found out he is no longer working there. :(

I got a facial from Athena at 9:00am on Saturday, 9/30 and it was amazing. She was great and I definitely recommend her. The reason for my low review is due to a front desk staff member. This was my first time visiting a Penzones. I had a gift card to use, so I was excited to have a self-care day. When I walked in, this staff member didn’t say anything. She walked right past me and went straight to her computer. She clearly saw me standing there. I asked about using my gift card for my service and asked where I needed to wait. She was super short with me and unfriendly. There was never a “hello” or “welcome in” or “how can I help you?” After the service, I went to pay and she couldn’t scan my gift card for some reason. She stood there for 10 minutes trying to type things in. She asked me where I got the gift card and asked the name of who gave it to me. When she searched her name, it wasn’t showing up. This staff member said, “Nothing is showing up, so there’s not much more I can do. I can email accounting and see if they can figure it out and reimburse you later, but there’s nothing I can do now.” I had plans to use my gift card, so I couldn’t pay for it. After calling the person who gave me the gift card and trying a different name, she was able to find the gift card on the computer. I’m not sure why they couldn’t scan gift cards like every other business. She was extremely rude and shouldn’t be in the position she’s in if she can’t be friendly and welcoming to customers. I will not be returning to this location.

I have been coming to this salon since it was at it's old location off of Morse road. I love my usual stylist, and she and I coordinated to have my bridal hair and makeup done in the salon because I truly only trust her with my hair anymore. I reached out to on the bridal services page, and had a thorough phone meeting with Emma. I had a few friends joining me to get ready, as well as my MOH, flower girl, mother, and mother in law. Scheduling and communication via email could have been better. I think things were delayed a bit, and maybe this misunderstood in emails with the coordinator. Schedules weren't sent, or changed, and I had several problems with invoices. I was also extremely disappointed to learn after booking and paying the deposit that there is no bridal suite at this brand new location that was recently built, you would think that with so many wedding venues in this area this would have been taken into consideration before building. So my girls and I didn't get that cute and fun getting ready vibe, we were all spread out, I didn't even know where each girl was at what time or if they were even there. I chose this location because of its proximity to my venue, but I would highly recommend clarifying which locations have bridal areas so you get to have that girly fun getting ready time. I maybe even would have paid extra for on site services if I had known the experience would be this disappointing in terms of spending that time with everyone. Aside from no bridal suite, everyone was extremely happy with the stylists and makeup artists. We all loved our hair and makeup, and it lasted all day through tears and hours of dancing, and into the after parties. The stylists and manager of this location tried their very hardest to give us an area to congregate, and I am so grateful for them. I could tell they rearranged some things in the salon to help with that, but with other clients being there it still got crowded and we felt very much in the way. The manager even packed up the food for me, and checked in with all the girls throughout. She was amazing that day, and so were our stylists and artists. With that said, I am not sure why I didn't just work directly with the salon manager. Other then a phone call and a few emails, the coordinator Emma was not present the day of, did not have an area we could all be in, and just simply did not put in the effort that the salon manager and my stylist did to ensure the schedules and space were as optimal as they could be.

Please do NOT go to this salon. I paid $83 for the highest skill level to cut my new $450 extensions and they BUTCHERED them. It doesn’t blend at all and now I can’t even use them. Every time I call they give me an excuse and won’t commit to giving me a refund. This was an absolutely awful experience and similar to another review I read, they straighten your hair before you leave so you don’t realize how bad it looks. I can’t believe they consider themselves an upscale salon. Also, won’t give a corporate number to escalate the situation. I’m definitely complaining to the BBB

I went in for a massage. I told my massage therapist it was really cold. She said they they cannot get the heat to work correctly back there. After I received a massage, I told the front desk receptionists that they should get the heat fixed. It was so cold in the room that it made that the worst massage experience. The receptionist then said, “oh they love it! It’s like a workout.” I said “but what about your client’s experience?” She didn’t look at me or respond. I said, “Well I guess that doesn’t matter.” Needless to say I would not recommend this “spa.” You can get great massages so many places in Columbus and not pay for overpriced poor customer service.

I was impressed by the cleanliness and also the friendliness of the staff. I would highly recommend Hunter. She was so sweet and asked questions to figure out what I really wanted. She took her time with me and didn’t make me feel like I was just another client. She gets 5 stars from me.

Vanessa was aaaaamazzzzingggg! Probably the most relaxing and enjoyable hair appointment I have experienced! Truly a spa treatment with heated neck support at the sink, a warm towel across my forehead, and sitting by a toasty warm fire while my color processed. Vanessa was personable, professional and expertly nailed the color! Look at the result! I will definitely be back. Thank you Vanessa!

I've been looking for a regular salon to go to for many years and had yet to find one that was up to my standards to develop a relationship with until I had my haircut appointment with Violet. She asked questions about what I wanted and checked with me on the progress throughout the appointment. It was a simple, dry cut, but by far the best I've had. She adapted the cut for my hair type and asked about my hair goals. She'll make you feel like you're her best friend while making your hair exactly how you want it.

Love the new salon here! Super great vibe and place to get hair done at. Recently went with Lauren for a balayage who did a fantastic job. Will be back! Love their coffee / snack bar too.

I have been a long time customer but this last visit will be my last. After a mistake of being brought back by the wrong hair stylist (partially my mistake not knowing the name of the stylist I booked) I felt shamed and very embarrassed/ not welcome by management and stylists. My hair was rushed and I was overcharged. Such a bummer because historically I have had good experiences. As a new mom who needed a relaxing time for myself I cannot any longer recommend.

I’ve been going to Violet to get my hair done for years! She is the best colorist in Columbus! I drive 45mins to see her every couple of months. She has always been kind, considerate, and professional. I highly recommend her to anyone looking for a great hair colorist and stylist!

Amy did an absolutely amazing job. I had a hair disaster months ago and she fixed my hair and made me feel like me again. Happy tears!! Highly recommend.

Amy has been doing my hair for almost a year now. She is very friendly, down to earth & easy to talk to. Amy does an AMAZING job EVERY TIME! I normally get highlights & a cut when I come in. I've never had anyone else do such a great job with my hair! I DEFINITELY RECOMMEND HER!

Why do women spend hundreds of dollars at salons and spas? Simplest answer? To feel pretty and good about themselves. Tonight I had the unfortunate experience of leaving Penzone’s in Gahanna in tears. Not because I was unhappy with my service (which was a color and hair cut), but because of my overall experience of the environment. I am not a size 2 kind of girl. I felt out of place and as if I was taking up too much space and that I just didn’t fit. I felt the opposite of beautiful when I walked out of the door. I was saddened that such a well regarded establishment does not embrace the diversity and individual beauty of ALL women. I would think that in 2023 we should and certainly could do better. Perhaps what made me the most sad this evening was seeing 2 teenage girls with their mothers. I know that I can’t even begin to fathom the pressures on young women today. I would hope that they would at least be able to know and experience beauty in an inclusive way where each woman, regardless of her size, race, or any of the other things that divide us could instead bring us together and connect us in ways that we as women can only understand. Ultimately, no one should feel devalued or out of place because they do not fit some preconceived notion of beauty. My tears are worth more than a 92 dollar hair cut (sorry…not sorry). P.S. I do recognize that men also are patrons of the salon. This was written in regards to my experience as a woman.

Booked pedicure for my 90yo mother. Cristina was wonderful. So kind and caring. Helped my mother get situated and have a nice relaxing experience. My mom felt so good after! Thank you!!