Ordered ahead an order for delivery yesterday that was never delivered. Called the store and was hung up on after being on hold for 10 minutes. Still have not been refunded. Wish I could give zero stars.

What is the point of ordering ahead to get there and they haven’t even started your order yet, and then, customers who come in after you who didn’t pre-order, get their orders made right away and leave before you! Next time how about getting to the pre-ordered customers before the walk-ins, huh.

So I downloaded the app and since we were coming to town we thought to order ahead. Arrived at designated time and food was not ready about 23 mins past our pick up order time my food was ready. People came in to order and we’re out before. Staff had on headphones didn’t seem appropriate.

I usually love the sandwiches here but today it is gross!!! I ordered online the chicken salad sandwich and I had to pick out the lettuce just to see the teaspoon of chicken salad. I asked for a skinny sandwich and the bread was so thick I threw away the top piece. The quality has gone down tremendously. I removed the app from my phone last year and now I remember why. Oh, and no one greeted me when I walked in.

Prior to today, my family & I were loyal patrons & regular customers at the RIO Potbelly Sandwich (at least once a week of dining in or delivery) and today was no different. Today's delivery order arrived missing an item (cheese curls) (btw, items have been missing in past delivery orders however when I contacted the store, I spoke with a very sensible manger (no, certainly not John) who at the time didn't rudely try to overtalk me, instead he listened, as a true professional would, and took responsibility of the fact that they had made a mistake. He also did not try to offer up excuses & blame me, the customer, for the manner in which I may have placed the order on the website being the reason why my sandwich was also prepared incorrectly (perhaps John thinks it's my family's fault that they omitted the cheese curls from our delivery order as well - which we STILL don't have & have paid for🙄 Very disappointing experience today to say the least that could've easily been resolved by management having better communication skills, customer service & professionalism 😕 RIO is a high-vis area and with all the competition that's out here, it's my hope that this establishment "figures it out" & start valuing their loyal customers before their reputation & ratings begin to suffer. For now, my family and I will not be returning to this location.

Relaxed atmosphere. Food was great. You pick your toppings after your sandwich goes through the toaster. Only reason I gave 1 less star is because the person adding toppings didn't hear me when I asked for some lettuce because he was busy chatting with a co-worker. The jalapenos in my sandwich were very 🔥, but don't know if that is normal or just my luck that time. Good thing I didn't mind the extra spiciness.

The people working here are attentive, accommodating, and helpful. Service is fast and the place is always well stocked. I come here regularly.

As I was ordering the service was terrible as I was ordering I was told to hurry up in a very rude way when I just got there my sandwich wasn’t even the correct sandwich the bathroom was nasty and overall I did not feel welcome