2/5 Kushan F. 5 months ago on Google
While
I
was
looking
forward
to
providing
a
5-star
review,
I
feel
it
is
imperative
to
convey
some
specific
feedback
to
the
senior
management
for
potential
enhancements
at
your
esteemed
venue.
Room
Preparedness:
Upon
our
arrival,
several
aspects
indicated
that
our
Villa
was
not
thoroughly
prepped.
Notably:
a)
The
presence
of
a
WiFi
router
intended
for
a
different
room,
suggesting
a
mix-up
in
room
preparations.
b)
Provision
of
mosquito
repellent
coils
with
a
broken
stand,
compounded
by
the
absence
of
a
matchbox
for
ignition.
c)
An
insufficient
supply
of
only
two
toilet
paper
rolls
for
a
two-night
stay
for
myself
and
my
fiancée,
considering
the
challenges
in
accessing
room
service
within
its
limited
operational
hours.
Pool
Hygiene:
The
pool,
while
aesthetically
pleasing,
presented
notable
hygiene
concerns:
a)
It
appeared
uncleaned
prior
to
our
arrival,
evidenced
by
a
considerable
amount
of
toilet
paper
both
floating
and
adhering
to
the
pool's
drain.
b)
A
significant
issue
arose
with
a
land
monitor
lizard,
which
entered
our
pool
covered
in
mud.
This
incident,
along
with
the
staff's
nonchalant
response,
raises
serious
questions
about
the
pool's
cleaning
regimen
and
the
necessity
for
a
more
robust
and
effective
cleaning
process.
Management
Policies:
a)
The
resort's
policy
of
not
providing
tea
and
coffee
sachets
in
the
rooms,
in
favor
of
preparing
fresh
batches
on
request,
proved
inconvenient
due
to
the
restaurant's
limited
operational
hours.
This
policy,
particularly
in
light
of
the
room
pricing,
seems
counterintuitive
and
restrictive.
b)
The
bar
pricing
for
additional
alcohol
shots
appears
disproportionate
and
unjustifiably
high
compared
to
the
standard
drink
prices,
raising
questions
about
the
pricing
strategy.
Inconsistent
Breakfast
Service:
There
was
a
notable
inconsistency
in
the
breakfast
service.
Ordering
the
same
meal
(Eggs
Benedict)
resulted
in
different
accompaniments
on
consecutive
days.
This
inconsistency
extended
to
my
fiancée's
order,
where
she
did
not
receive
her
fruit
platter
on
one
occasion.
Room
Cleaning
Protocol:
The
cleaning
of
my
parents'
Lake
Villa
without
explicit
consent,
particularly
in
the
absence
of
a
door
sign
requesting
cleaning,
suggests
a
need
for
more
stringent
protocols
and
respect
for
guest
privacy.
Communication
Regarding
Amenities:
The
welcome
note
mentioned
facilities
such
as
a
spa
and
library,
but
these
were
inaccessible
due
to
ongoing
renovations,
a
fact
not
communicated
to
us
beforehand.
This
lack
of
information
denotes
an
area
for
improvement
in
guest
communication.