1/5 Kylie J. 1 year ago on Google
First
of
all,
this
is
not
a
beachfront
hotel.
There
is
no
room
on
the
property
with
a
beach
view,
even
in
the
photos
online
none
of
the
rooms
show
an
ocean
view.
This
is
very
clearly
a
false
advertisement.
We
paid
extra
for
a
room
with
an
ocean
view,
and
the
manager,
Victor,
then
argued
with
me
saying
we
didn't
purchase
the
more
expensive
room.
Second,
I
was
told
I
could
not
make
a
new
reservation
through
a
third-party
booking
site
after
my
previous
arrangements
were
expired.
I
pulled
up
Red
Roof
inn
and
found
a
lower
price
and
I
was
told
by
the
manager,
Victor,
that
not
only
would
I
not
be
getting
the
room
for
the
price
listed,
but
that
he
was
going
to
ignore
Red
Roof
policy
completely.
According
to
policy,
Red
Roof
will
compensate
one
night
if
you
find
a
better
rate
online.
That's
the
Red
Roof
Reidypromise.
Victor
told
me
even
if
I
was
to
fill
out
the
waiver
24
hours
in
advance
and
do
the
paperwork
he
would
still
cancel
my
room.
He
seemed
angry
that
I
found
a
better
rate.
We
wanted
to
stay
an
extra
night
and
Victor
told
me
we
could
not
book
through
a
third-party
booking
site
for
a
rate
of
$109
because
we
already
got
two
nights
with
the
"cheaper"
rate.
He
quoted
me
$150
for
the
same
room.
Mind
you,
our
first
two
nights
were
not
cheaper,
they
were
elevated
prices.
Victor
explained
to
me
that
even
if
Red
Roof
calls
him
about
anything
to
do
with
this
matter
he
would
hang
up.
I
am
very
upset
with
how
unprofessional
he
was.
We
will
never
book
with
Red
Roof
again.
This
halted
our
vacation,
as
we
had
to
abruptly
pack
our
things
up
and
move
to
a
new
hotel
on
the
complete
other
side
of
the
island.
I
I
was
told
someone
would
reach
out
within
24
hours
and
the
only
one
to
reach
out
was
Victor
apologizing
for
berating
my
family
and
ruining
our
vacation.
I
have
worked
in
guest
services
for
a
lot
of
years
and
I
can
honestly
tell
you
this
manager
is
not
a
good
representation
of
your
company
and
brand
name.