Everyone at Galway Primary Care has always gone out of their way to accommodate me and my family's needs, particularly in relation to my children and during my pregnancies. A real human touch - empathetic with follow up calls to check how things are. This week however they have really demonstrated their dedication to their profession, delivering the highest standard of care to my children. The reception staff are so lovely when you phone worried about your kids and try their best to help you get seen or at least speaking to a doctor. They fitted us in at very short notice on Tuesday in order to assess my three year old when they were already extremely stretched. When my seven month old baby became ill on Friday, Dr. Higgins phoned me after the surgery had closed. When he sensed I was worried, he kept the surgery open after hours so he could see him. As he wasn't happy with his temperature we gave him medication and he waited a further half an hour to assess him again. So on a Friday night after a very long and busy day (and week) he and his receptionist stayed behind for hour after the surgery had closed to help me and my baby son. Cannot speak highly enough about them and would recommend them to anyone. Proper professional care, always with a smile.

UPDATED 2023 It's sad that I need to update my review, which was initially so positive. Unfortunately over the last few months, the service has dropped significantly. The few good staff in there, are not enough to make up for being repeatedly let down. Long wait times - long after the appointment time, prescriptions not being sent out, not getting callbacks about test results, and if you bring it up with the receptionists they are likely to snap at you. It is a good thing I do not have any debilitating or chronic illnesses, as I couldn't be guaranteed I'd be looked after. Really disappointing, and changing GP because of it. Best of luck, I hope you take this feedback as genuine feedback, and try to improve things. ================================= I've been going to Galway Primary Care for a number of years, and every time the service has been great. The receptionists have always been able to squeeze me in, the doctors are friendly, and seems no question is beneath them to answer. I've had doctors in the past who just want to churn through as many patients in the day - get you in and out as fast as possible, but I've never felt that here. I think a lot of the negative reviews here are stemming from people who didn't get what they wanted. So they are lashing out here. All I can say is, the staff are all great, the building is clean and comfortable, and they offer a number of services that would take weeks/months/years to get through HSE. Great work to all the team there, and all the best for 2020.

i left the GP feeling worse than when I went in. I was so unhappy with my visit I went to another GP the day after. Completely different result. Scary what He might’ve missed

Took me 3 years to find a practice where I felt that the health practitioners had my best interest at heart. Doctor Higgins listened to my concerns and when he proposed a treatment, he took my personal needs in consideration. He is also very well informed on latest research which is very beneficial when offering treatments. The practice has a good waiting room and I find that the practitioners are well timed with appointments.

My family and I have been attending Dr Brian Higgins for a few years now. his entire team are so welcoming and accommodating. He is such a nice doctor and really cares for each and every one of his patients. He puts you at ease the minute you walk in the door, asking about your day and general chit chat. would highly recommend going to this practice. very friendly and professional.

I've attended Galway Primary Care practice on a number of occasions. I found Dr Brian Higgins to be very pleasant and friendly. He took the time to clearly explain the cause of my pain, which gave me a better understanding of the condition and thus gave me a sense of control. The clinic provides a wide range of services that are not generally available in other GP practices. I am very happy with the experience I've had at this clinic.

I’m a patient since 2016 and I’ve always received the best of care. I know all gps are under pressure nationwide like never before right now. I have been in Gp Care likely 4-5 times in the last 6 weeks for pregnancy related ailments and also with my 2 year old daughter . Every time I ring the receptionist team have been nothing but friendly and have done their best to accommodate us every time , even if it meant seeing another Gp to our own so we could get in sooner.Each GP and nurse we have encountered have really listened and gone above and beyond to help us and it is like you are their personal patient for years, even though you’ve just met. I think as a nation we are quick to complain but not to compliment and this practice deserves some major credit doing their best in what I’m sure is a very tough time in the health sector. Thank you again for such a great service we’d be lost without you.

Great place . Doctors are top class very approachable and they care about you . Dr Brian Higgins great guy really knows his stuff. Everyone from the office staff are on the ball .

I visited Galway Primary Care today. I was met with such a friendly staff member, who made me feel at ease straight away. The staff were all very friendly, which really helps when you're a bit nervous. I would not move from my own Dr, Dr Brian Higgins, as he always takes such good care of me and is so proficient at his job. I am very fortunate to have him as my GP. Thank you, Brian....

My family and I always appreciate the care, respect, and attention we receive with receiption staff, nurses, and all the Doctors at Galway Primary Care on the Tuam Road. They offer a super service. We have been attending here for many years. I would highly recommend them.

Fantastic clinic. Most of our family members have changed to GP care because of all the raving we have done about the wonderful care we received there especially from Dr. Brian. His staff are a credit to him. They all work hard and are all very professional, courteous, nothing is ever a problem. Brian himself is at the top of his game, extremely quick at diagnosis, very knowledgeable and kindness personified, he’s kind of doctor you want looking after you & your health.

Excellent practice! My family of two adults and three children have attended Galway Primary Care for over seven years. I have found our gp Dr Brian Higgins to be very thorough and professional. The facility is well located and modern. Definitely one of the best practices in Galway.

Had a great experience. The doctors were lovely and understanding and if I ever have bother, I will definitely go to them again.

Went in to have an initial consultation this week and was seeking a Doctors Report for a personal injuries claim. Was 'advised' not to pursue, even though I am down 3000 euro after picking up a sinus condition from a piece of dirt that flew up off a bin and hit me in the tear duct while working in the emergency department in UCHG. Did not appreciate the immediate feeling of ignorance towards my personal health, and financial wellbeing. Got up and left after being repeatedly talked over while trying to better explain my condition. Was still charged the 60 euro for the service. Have had other bad experiences with GP's recently, but this was poor nonetheless.

Reception needs training on customer service on Tuam road. Very short tempereted, unwilling to listen and constantly making a mess of prescriptions. Patient there for 5+ years. Regular occurrence, especially for prescriptions.

Galway Primary Care is an incredible GP practice not only are the Doctors and Nurses kind, empathetic, professional and educational the admin staff are also amazing. The admin staff always find an appointment and are empathetic to any situation and ensure you are always taken care of. Galway Primary Care is a wholesome and overall great practice!

Fantastic GP Practise, found me a long time to find a practise so good, staff are so kind and doctors go above and beyond. Dr Kate is fantastic.

I can't recommend the staff and doctors here enough as I always feel at ease and taken care of on every visit! Very grateful to have a clinic that I am comfortable in going to each time :)

Great place, got an appointment no problem even though i am not a patient , great staff and doctors , felt very at ease , highly recommend .

Want to get seen at your appointment time? Don't bother going here! you'll be waiting 30, 45, 60+ minutes after your appointment time! What is the point of even having appointment times if you can't keep to them. Such a shame, the staff are all lovely, but jesus do they need some time management training.

Over priced badly managed ripoff primary care center. I would never recommend to anyone. My daughter and my partner both had bad experiences attending a GP there. My partner was ripped off for her consultation on 2 occasions. First time after paying €160 we had to bring her blood samples to the hospital ourselves. Second time after paying €160 they wanted another €40 when she rang 3 days later about pains in her chest due to medication prescribed by the GP , I was outraged by how she was treated and what they were charging. Never will I set foot inside that place again and if you have any sense you will do exactly the same. Plenty of other genuine GPs in operation around Galway.

The most outdated, unprofessionally run clinic I've ever been to. The secretaries are under-informed, sometimes take weeks to respond to basic email queries and consistently give out incorrect information (rather than double checking with the GPs when needed). I also got the impression, like many of the commentators here, that it's all about the money and getting the patient to come in as many times as possible. This was the case even during peak Covid and before the vaccines, when coming into a clinic unnecessarily should have been discouraged, if anything. I've recently had the misfortune, a week or two after coming a long way from a different town to the clinic, (I'm unable to register with a local clinic due to Covid) of discovering that the receptionist had given me incorrect information regarding an important prescription while there, due to which, I was now told, I would have to return to the clinic from a long way away for another appointment. Even more troubling, after complaining about this incident I was initially promised a free follow-up appointment with the same doctor - orally as well as in written format in my mailbox. I did some thinking and asked whether there was any reason we couldn't make it a phone follow-up. The response was, that should be no problem. On the day of the supposed phone appointment, instead of getting a call from the GP I was scheduled for, I got a call from Dr Higgins who denied that it would have been possible to accommodate my prescription with an over the phone appointment. Upon explaining the miscommunication from his staff, the reply from Higgins was "This is the system we have, it works 95% of the time." Not a word of apology or vague notion whatsoever of compensating the patient for their trouble by allowing for the free appointment that was originally promised in the first place. If all this wasn't bad enough, when I eventually attempted scheduling this follow up appointment a week or so later with the original GP, Dr Higgins instructed his secretary to disallow for any scheduling unless it was with him personally. Is that even legal, I wonder. I was also promised a referral by the original GP which, after some back and forth with the office about my preferred location, was altogether ignored. Needless to say I'm registering with a different clinic the first chance I get.

I received excellent care from Dr. Brian, who quickly diagnosed a health issue that had impacted my quality of life significantly for many years. He also gave excellent practical advice that aided me greatly in my recovery. A very well run surgery as well.

Excellent service from all the staff in Galway primary care, from the moment you walk in you are greeted with a warm welcome. My family and I have been patients here for a few years now, and Dr. Higgins and his team always go above and beyond to care for their patients. I always walk away from an appointment more knowledgeable than when I went in which shows how well the doctors in primary care explain whatever issue you may have with you and how best to treat it.

Great experience with Dr. Brian and the team on a full health check at the clinic. Would really recommend the service.

Excellent experience from start to finish. Very professional and courteous in reception. The attending nurse Lilian was very detailed and explained everything. The technology was impressive . Dr Brian Higgins was very courteous and I was made feel at ease quickly. He was very detailed and professional. Would highly recommend his practice.

I have had an excellent service from both Dr Brian Higgins and the nurses who took blood. I have recently changed doctors to this practice where I have felt I have been looked after to the highest standard your paying for a service and you really feel you have received it after each appointment. Brian has a lovely manner and explained everything so I understood and he wants to give you the best solution that will help. Lovely clean practice and you really get a great service from start to finish. Highly recommend. Brian is a gentleman and really knows his stuff.