I’ve had multiple experiences here. But my major issue is my test results. I’ve always had to call multiple times or text for my results. I got a biopsy done in March which I had appointment set up for the result. Day of, paid my copay and went in.. no results. You would think they would check the morning of to call & not waste my time. Then, I was told to call the office in a week to see if they were ready. It’s not my job to call for results. This was at the Garden City office. At the New Hyde Park office, long wait times & I’ve never been seen by the actual doctor I’m under. My biopsy taken in March results were discussed with me in September 6 months later at my annual visit. Been over a week & still no results. I will definitely be changing doctors after this.

Took my grandma to this exact location. Never again. I had an appointment for 5:20pm and ended up leaving at 7:33pm. The wait time is NOT okay. What is the purpose of making an appointment when it’s painful to the patient in terms of waiting? The OB was in and out, which was fine. She listened to what we had to say and she did what she had to do. But I think I will take her to my OB in New Hyde Park instead, where the facilities are much cleaner and modern. And from my personal experience, don’t have to wait over two hours for a visit.

I went to the Garden OBGYN office in Garden City multiple times, early on in my pregnancy. Unimpressed is not a strong enough word to describe how I felt about this location. My appointments were consistently booked incorrectly, and every time I got to the office, when I was called back, the nurses had no idea why I was there. When I mentioned this to the nurses, they all seemed irritated, and not actually concerned about what was going on with me and my pregnancy. This happened at every single appointment I went to at this location. I am not sure if the person making my appointments was just doing it wrong, or if there was a lack of communication between the doctors and nurses. I had blood drawn at every appointment, but it took an entire MONTH to get results back from one of my blood draws, and it turned out some of my hormone levels were low and they wanted to put me on a supplement. No one from this office called me, they only sent a message to the patient portal. I find this to be completely unacceptable, because at the time, my patient portal had not been set up. Not calling a pregnant woman to tell her that her hormone levels were low is appalling. When I sent a message to the office about this incident, no one has ever reached out to me with any sort of explanation or apology. After this, I switched to going to the New Hyde Park location and the difference between these two offices is NIGHT and DAY. New Hyde Park has providers and nurses that are thoughtful and caring. My appointments have never been messed up and they are always aware and up to date on anything I am dealing with. I would tell anyone to avoid the Garden City location at all costs and go to the New Hyde Park location.

I wanted to like my experience here at Garden but the wait times were insane. There were many kind nurses and the women who work there are amazing but the overall experience was not the best. I always found that after my visits they would always make you fill out a review on a doctor I did not see! Not only that I tried contacting them so many times because I wanted to see if I had left my wallet last visit and didn’t plan on returning but my messages were completely ignored, I called but they gave me a number that didn’t answer after I called several times. It just showed me that they didn’t care and made the right choice to leave.

I’ve had nothing but headaches with this OBGYN. I got a Pap smear and blood work done a month ago and I called the lab department multiple times to get my lab results and for weeks they don’t answer the phone. It goes straight to voicemail and I can’t leave a voicemail because the mailbox is full. I spoke with the receptionist multiple times and they also can’t get in contact with the lab department. They keep telling me a provider will call me if I have any abnormal results. It has been a month and my results haven’t been posted and I got a call from my pharmacy that a medication was sent to them which infuriated me since I still don’t have my results. I called and was told my results were abnormal but no one can tell me why. They keep telling me a provider will call me at the end of the day and I never get a call. Never returning to this facility super unprofessional!

If I could give negative stars I would. Booked appointment to see Dr. Culotta, and after receiving several text messages confirming insurance and appointment, I show up. Only to find out after giving entire medical history and urine sample, that the doctor I booked is not there and I’m seeing a physician assistant. I purposely booked Dr. Culotta not and assistant. But they don’t tell you until after. They then proceeded to say that after seeing the pa I could make another appointment to see the doctor. Are they kidding, another bait and switch only to bill my insurance twice. Never go there if you really want a doctors care the first time.

I have been a patient at this Center for several years but looking for another Women’s Center. The care here has depreciated so badly. From no follow-ups from blood work testings to finally receiving results to be given incorrect instructions causing nothing but confusion, time and money wasted. Miss the old staff now the staff is very unorganized and the doctors are constantly apologizing and unaware why the staff aren’t fluently helping at a quality level. I can’t keep supporting a place that I don’t feel is equipped in handling my medical information or services. I hate that I’m giving a poor review. I wish it would get better. I’m returning on this review just to say that the Dr. & her assistant went over and beyond in getting my medication to make sure that my appointment was provided and she was so sweet. This behavior counters my complaints but it shouldn’t flow like that. 😔

Great OB GYN. However, upon check in, the clerk was not paying much attention. I signed my name and sat down. I see that they started calling everyone except me. I sat down for 30 mins waiting to be called. The clerk was not marking off any of the patient names on the list, until I got up and asked why everyone who was after me, are going on and I had been sitting down for a while. The clerk doing the check ins need to be more aware of her surroundings as well as learn how to multitask while being on the phone and check in patients.

This office is BEYOND insufficient. The wait is always long, they have me fill out the same paperwork every time I come , when these things should be saved in the EMR system being that it is my primary OB office. They make you wait so long in the room just to see the doctor for 3 minutes. The doctors never seem to know what's going on either, it would be more sufficient if you saw the same doctor each visit so there could be a rapport built, and the visit can go much smoother and they somewhat know you, but that's not the case, it's like starting from scratch every visit. As a first time mom I would not recommend this office. I am currently looking for a new OB facility because there's been a lot of confusion as well as things that should of been done and discussed with me about important appointments that were missed and that just doesn't make me feel like they care enough to be a primary OB.

I've come here before with my mom. But it was the 1st time just for me. I had to wait 1 hour for them to take me in the exam room. Then almost another hour for the Dr or PA to see me. They only had 1 MA working that day, so I kind of understand why they took so long for everything. The only thing that I liked from my visit was that I was able to get a sonogram that same day, and blood work as well. I have to be back in 2 weeks. Let's see how it goes.

First time at this location. The staff was very pleasant and humanly. Very pleasant and clean environment. Wait time was short, visit was quick, my main complaint was dealt with in a timely manner. The back staff ladies who helped me was so polite and good mannered. Very good visit.

I had an excellent service not only in the reception area but other area. All the nurse took care of me what I needed. The doctor explained me all details of my situation. The time waiting for each service was in the reasonable time range.

The worst annual pap appt I've experienced from sign in.. which involved me sitting in waiting room for an hr after realizing I wasn't sent a link to check in.. I give them the number that was already in the system.. as I checked in the website is moving very slowly .. it's the worst system check in I've done. Fast fwd 30mins I'm still waiting to be called I go to the desk & it's almost like I've never checked in.. my appt time was now saying 7pm when Originally it was 1:10pm. 10 mins later I finally get called & give a routine urine sample in the public bathroom in the hallway of the office building... the bathrooms in the practice are not available or down. I make to the patients room garden #4. Which I'm familiar with immediately I see no chair to put my belongings on.. so I put my things on top of a packaged box. The nurse comes in does the usual vitals.. the BP machine doesn't work properly. So she uses the traditional one. Fast forward the practioner/doctor walks in w/a trainee & it went downhill from there.. to be honest I couldn't tell who the trainer was.. she seemed like it was her first day.. I had to go through my whole history again which should've been in the system.. I've been coming there for 9+ yrs yet I felt like a first time patient or barely recognized. Upon inserting the tool for the pap she seem very inexperienced & unprepared.. once she was done she got up & said nothing.. the trainee had to tell me she was done as I was still in position for the exam. Following that I get ultrasounds to monitor my fibroids.. a tech comes to get me once a spot is available so I stay in the robe bottomless.. I wanted once again for a tech.. 15-20 later nothing.. I put my clothes on & I left.. & I said this is my last visit.

Ever since my original location closed down years ago, this company has never been the same. I’ve tried other locations like Forest Hills, New Hyde Park and this one but this practice all together just lacks communication. You never see the same NP or PA twice let alone doesn’t matter how long you’ve been a Garden patient, every provider has no idea of your history or past visits. Whether it’s a prescription or getting results they never call you. You can call or use their chat options but no one EVER gets back to you. Even when I am checking out the front desk gets so confused when scheduling me which is not their fault every different provider has no idea what appointments/necessary testing I have already done in my pregnancy. I find it aggravating having to explain everything I have already done so far over and over again which they should have access to, but for whatever reason don’t. Every visit feels like I’m a new patient starting from scratch. My last appointment was a total waste of time after they made me pay two copays when my appointment should have just been rescheduled. Saw an NP who was only for general GYN care (obviously a scheduling error) and had no idea how to discuss my NT scan concerns or prenatal questions with me. Again, don’t understand why a copay was even collected for that waste of a visit. Wish I could continue here but between the lack of care and communication, I can’t continue.

Clean and friendly environment. Customer service was great. We were greeted pleasantly and was assisted on time. It was our first time there but am telling you the service was super great. Am from florida and being in New york what I notice in businesses here customer service is very poor as compared to Florida, so it's I pleasure to share and speak about when I see and receive it. My daughter was so delighted about her service.

Dr. Alisha Sial is one of the best Doctors I have ever seen. She explained and went through my test results with me. She took time with me and answered all my concerns The receptionist are very friendly. My best friend recommended me Dr. Alisha.. I will recommend this Doctor to my friends as well

Made a same day appointment easily on the website. This was my first visit to this office and the wait time was very short compared to other places i’ve been to. The office was spotless and the staff were very warm and friendly. All of my questions and concerns were addressed

Switched over to this office , and I was pleased with all the information and attention I was given by Jessica ( office manager ) and Dr. Alisha. All my questions and concerns were attended to. And I didn’t feel rushed out, which now a days at other doctor offices they just want to treat you and go. I appreciated the professionalism and bedside manners. All staff was super friendly.

My wife is a patient here. So far our experience has been very good, I wanted to post this review especially for Jessica the medical assistant who takes the blood. She is truly a professional, my wife get very uneasy when getting her blood taken but she made the whole process so easy for her and was extremely comforting.

My experience with this establishment has been nothing short of traumatizing. Found them via Zoc Doc after my last OB/GYN who I had been with for 17 years abruptly shutter her practice and left her patients without any notice or access to our files. Made the appointment for my annual pap. When I arrived, I was told that the interface with Zoc Doc is nuanced and so at times, Zoc Doc confirms the appointment without their knowledge. Luckily they had available slots and could still see me. I had to register in person again and wait to be seen. I saw Dr.P. She was super sweet and engaged me attentively. I was looking for a new form of birth control and we had in-depth conversation around that. She actually pulled up videos and pics to show me my options. Things took a turn once I left the office and was trying to get a hold of them. They never answered the phones and all the numbers they had given for texting to communicate with the office weren’t being responsive. For context, I had selected to use an IUD. Per the doctor and the front desk staff, a company called CVS would be contacting me to get insurance info to custom make the insert for me. Almost a month went by and I didn’t hear from them nor the doctors office. So I called and called. Eventually, the call came in from CVS but not to my phone; they called my emergency contact and left a full voicemail discussing all my business on his phone. ( major breech of privacy laws) A whole other month later, I finally get a call from Garden saying it came in. However, you must be on your cycle when it’s inserted, preferably the first day. Given that wasn’t the case for me, I had to wait another 2 weeks for my cycle. When it did start, I immediately text them to inform and made an appointment for the insertion. Again, I had major issues. One, my appointment wasn’t confirmed on their end again. So, I got there after 11 ahead of my 11:30, but as told I can’t be seen until 2. I left and went to the mall and returned. I get back and the dr I saw is not the person I’m seeing today and someone else actually has to see me to do a sonogram etc first and then another doctor does the insertion. I felt like I was at a mechanic shop. I had never had so many people in me. So much invasion and prodding and probing. The doctor finally begins the procedure and that’s when they recognized I have what is called a retroverted cervix meaning it’s flipped itself backwards making it super painful and difficult to insert. This doctor then tells me Dr.P should have seen that and share that I’m not a great candidate for the IUD. WTH! So I waited for almost 3 months just to know this at the time of insertion. According to the doctor, it was one of the longest most problematic insertions she ever had and it was one of the most painful experiences of my life. I left that day in serious pain and just tired and upset. I was returning to work from summer break and it was the most inconvenient time to not be feeling my best. For the next two weeks, I could barley walk. I called them to suggest we either take it out or get someone else to see what they could do because I was unable to function. Upon return, I’m forced to see another doctor which illuminated that the practice rotates doctors to different locations and you’ll almost never see the same person. So I went from having the same person for 17 years to now having an assembly line of doctors. I’m addition, my privacy was violated several times by front desk staff who thought it appropriate to discuss my files and test results while there were other patients in ear shot. Upon exiting I asked for a copy of my files because I would B never be returning. I ended up filing a claim with the Better Business Bureau and even they couldn’t get a hold of them after flagging the claim. Their lack of integrity is deplorable. Again, traumatizing from beginning to end.

Dr. Arlene Cudjoe has a very pleasant bedside manner when handling her patients. She and her staff at the Garden City location always greet you with their beautiful smiles and friendly personalities. They make you feel comfortable and show they care for all their patients🙂Thank you❤❤❤

Horrible experience of wait time and actually getting in contact with anyone. It’s been 3 weeks since my appointment and I have to call every single day. Some days I get an answer and they’ll say they’re leaving a message for whom ever it concerns and they’ll call me back, which they never ever do. Other days I get no answer no response nothing. I only gave them a two because the PA was actually very informative and helpful during my actual appointment. However due to this extra added stress of not actually getting my follow up appointment I would have given them a zero! This is so unprofessional and stressful for someone in so much pain.

My former OB/GYN Dr. retired after being my Dr. for over 30 yrs. I've been trying to find a good Dr. and facility since then. I am happy to report that I finally found a facility. (Garden OB/GYN at Garden City) Dr. Arlene Cudjoe and the whole staff was absolutely wonderful, timely and professional. I highly recommend this OB/GYN.

I booked an appointment online. I will never do that again. They never had me down for an appointment today. Don’t book online without a follow up call to confirm your appointment. They were able to fit me in 20 minutes from the original appointment I had made online. They were very accommodating. I waited about 20 minutes before I saw the PA which was ok. I waited about 30 minutes to have an ultrasound. The PA was very good. As long as you have time to wait and are not in a rush, this office was very good.

I actually got called on time omg that was amazing. My last obgyn place i use to have a two hour + wait. That means a lot to me and to top it off the staff was great and everything went smoothly. Even got blood work and it didn’t hurt.

My time with garden OBGYN has been wonderful I'm 35 weeks of gestation and I'm very satisfied they always educate me on what's going to happen and we work well as a team. The staff is very understanding when people are late I do appreciate that. Wonderful staff members that also make me feel comfortable and happy.

DR. GOPIKA is amazing. She will make sure you feel comfortable and able to help in any concern you have. I never had a doctor that will hand me notes to make sure I follow and understand procedures for my next appointment. Very attentive staff. Since you walk in they make sure you feel comfortable .

Went in for my blood work and the Nurse, Lakymia was SUPER helpful. It’s my first time trying to conceive and I had numerous questions. She was very patient and truly cared about my journey. She listened thoroughly and answered any questions that I had!! I would definitely recommend this clinic and her!!

Everytime I go, I tend to be beyond comfortable. It took me a while to find a doctor I could feel comfortable with checking me out in such a sensitive area and I am beyond grateful I found this place. Many doctors would have long wait times, and on top of it rush me out despite relying on them in terms of my health. It felt like I was just a number in a statistic to them rather than a person genuinely seeking help in terms of their health status. On top of the sweetest staff and doctors/physicians and their gentle nonjudgmental approach, the accessible parking spots outside is a cherry on top.

The Staff , P.A and Dr. ARE were professional, helpful and attentive to any questions I had. No questions I asked were too weird for them to answer. I am always treated with respect and patience. I was seen on time and didn't have to wait long for my appointment. The facility is clean and well kept. Yes, I would recommend a female friend or family to Garden OB/GYN in Garden City, Long Island.