This gym and staff are incredibly disappointing. Not only did the manager fail to address a concerning situation where a man was taking pictures of women without their knowledge, but the lack of action taken by the staff was utterly unacceptable. The disregard for the safety and privacy of their customers is appalling! I cannot recommend this gym to anyone who values their well-being!

The staff is good, the club is nice ‏But you should pay 50$ per month the amount is more than it deserves, 50 dollars a month. In addition to the annual registration cost of $50 per month, I visited some branches. Not all branches are clean all the time. In addition to cockroaches, there is no private employee to clean the pool

They charge your card for no reason even after you cancel it. The stuff always busy with horse playing, and very disrespectful! Pool and Jacuzzi are crowded and dirty! Don't buy a headache for yourself by this membership!

Aqua aerobics is great at this location! I come here specifically for the Aqua classes. The instructors keep you moving during class, the gym provides all the pool equipment and they have day, evening and weekend Aqua classes. These classes are well attended - at least 10 people in the week day classes. No cancelled classes. No towel service, so bring your own. The women’s locker area is clean. Bring your own lock if you use a locker. Lots of room around the pool if you want to bring your things into the pool area. No swimsuit spinner, so bring a bag for your swimsuit after class. Large parking lot.

Usually hot as hell and not the cleanest. It is a decent gym, but it is time for an upgrade.

Decent facility. But the staff only cares about bringing in new memberships. Not fitness goals. Been working out at fitness connection for about 4 years so i thought why not try LA Fitness? when going to their website it says "try us out for 3 days" so I decided to go ahead and do it. went in on Monday and thought I'd just walk right in since i printed my pass online but thats not the case they want you to sit down with the manager so that you can discuss rates and deals and they try to lock you into a membership BEFORE they activate your guest pass. at that time I wanted to go ahead and get a workout first and get a feel for the prime time crowd which is 5 to 7 and he (giovanni) told me that he would go ahead and activate my guest pass and I could work out for the 3 days and then come back and talk to him again. Wednesday I go to try to use my last day of the pass to which I get a rude employee who tells me it was never activated And even if it had been activated on Monday today it wouldve been deactivated. Is 3 days not 72 hours? They should update their website so they avoid false advertisement. Rather then help me get the issue corrected the employee asks me what s stopping me from getting a membership and if I had a chance to look at the rates online. feels like they just want your $$

I really like this gym, it has mens/womens sauna, a pool, hot tub, and racquetball rooms that are included in the regular membership. HOWEVER attention LADIES- I have only been a member here for a month, and I have seen a man in the Women’s locker room TWICE now. He has been in the locker room itself, and further past that area outside of the women’s sauna by the bathrooms/showers. I told the staff both times and the first time one said “oh it’s ok” and this time (today) the front desk staff said he would tell the Janitor. It seems like they are not prepared or really care about things like this; LA should have some policy in place as I was extremely shocked and straight up annoyed when it happened again. The first time I saw the man, I was in the sauna, he put his bag down right outside the sauna door and stared at me in the eye. Both times I have seen him have been at night. I don’t want to go to the rowlett location because I just moved down the street from here. :(

This company is a scam and refuses to cancel memberships. I've jumped through hoops and mailed multiple cancelation forms which were "not received" I have tracking proof that the last 3 forms i mailed were delivered and customer service has been no help and refuses to cancel membership. I've filed complaint with the BBB and will be disputing with my bank also.

DO NOT spend your time or money at this place! They want more members for a high cost with outdated equipment. I was a loyal member for 5 years. I tried to rejoin since I'm back in the area. No love or loyalty just sign and pay me attitude! This place is a joke.

The gym equipment is incredibly old and cracked. When you walk in it feels like your suddenly in the 90' s with the yellow themed walls and the hours are kindof trash especially with them closing at 8 on weekends. ...the pool is worth tho, so three stars.

Joined this particular gym for childcare & my 4 month old was basically refused to be taken care of bc she would cry. Lady told me to come back at another time that was more convenient for HER. You are charged an enrollment fee for childcare and an extra monthly charge but they can refuse service if your baby is being a BABY LOL might as well limit the child care to only big kids.

Don't sign up here, I did multiple ways cancel my membership after I received alot of Griff from them, I am very busy didn't check my bank account and have been charged 8 + months for a membership that it was supposed to be canceled. Trough out the months I was signed up with them I did freeze my account due to surgery, they keep unfreeze it and charging me. Did sign up for y the training got charged for the full amount and only got 1 session during wich the trainer was on his phone, that was before my surgery. I changed my bank card that's how I find out was been charged, they have the odasity of still wanting me to pay up to today's date! Terrible!!!

This is a good quality gym and I had a very good workout. Lots of equipment to choose from in a big, open environment. The music from their sound system wasn't too loud, employees were kind, equipment was clean. Men's locker room and shower was clean. Overall, a satisfying experience at this LA Fitness location. Ask for Geo!

Got a guest membership right now, because of water being off at my apartments. But amenities looked good, and will probably get a membership when I get paid

I was very hopeful when I saw how accessible your website is when I decided to explore joining a gym. That led me to believe that as a wheelchair user my business would be wanted. However, your sales team, based on my experience, needs sensitivity training in order to communicate with individuals with disabilities about membership. The training could also help to eliminate attitudinal barriers toward people with disabilities. I contacted a salesperson at your Garland location on Thursday, August 10, 2023 by phone and shared very clearly that I am a wheelchair user. I asked on the phone very pointed questions about wheelchair users and bringing an attendant/caregiver to facilitate my use of the gym equipment. I was delighted when he looked forward to meeting with me on the following day at 10 o’clock. When I arrived, he remembered me from our phone conversation. From the beginning of our in person appointment, he looked to my attendant instead of me. My attendant redirected him as I am the customer. As he gave us a tour, I asked many questions, and he continued to look to my attendant every time he answered. My attendant, who was otherwise silent, continued to redirect him that I was the customer. He introduced me by name (FINALLY!) to the personal trainer and she immediately reached to shake my attendant’s hand instead of mine. My attendant then backed away and said that I was the customer. Later in the tour, I asked about fitness classes that I might participate in. The salesperson, totally underestimated me and said that I should just stick with aquatics for now. When it was time to sit down and talk about membership options, my attendant removed herself from our vicinity and conversation so that he would have to talk with me. He proceeded to talk about totally different pricing than we had discussed on the phone. I repeated what he said to me and recalled information from our conversation the day before. He insisted that I would need to pay the higher amount and referred to the higher amount reflecting my having access to purchase sessions with a personal trainer. I then brought my attendant back over because she would remember the price information from the phone call the day before. As she approached, the salesperson said, “she’s not understanding what I’m saying.“ Then he chuckled. Once my attendant was back in the conversation, he totally changed the story and said that the higher price had to do with access to LA Fitness nationwide. That was the first time he mentioned the word ‘nationwide’ in our conversation. Your facility is beautiful, mostly accessible, and new! I have two friends with disabilities who work out at this same location. However, due to the experience I had last Friday I’m not sure it’s a good match for me. I felt invisible, underestimated, and certainly not valued as a potential paying customer.

The stuff are rood and unprofessional, jacuzzi and pool are dirty inmost of the time. They will charge your card even after you cancel your membership. After you sign their contract no respect. They will do different classes in boxing hall and you can not use it during their class, same for pool. This is headache place.

Paying for guest privileges just to not be able to bring them half the time the manager refuses to fix it he rather wave me in and save himself the trouble. Best to switch unless you want to pay for old equipment and a dirty pool.