1/5 Chinese F. 5 months ago on Google
Disappointing
Experience
at
La
Cachette
restaurant.
Refused
Service
Despite
Available
Tables.
Date:
12.12.2023
I
am
writing
to
express
my
profound
disappointment
regarding
the
poor
service
and
rude
staff
we
encountered
at
La
Cachette
on
12.12.2023.
Despite
arriving
well
with
in
the
operating
hours
and
observing
available
tables,
the
staff
not
only
refused
to
serve
us
but
also
denied
pouring
a
glass
of
wine.
This
experience
left
us
feeling
disregarded
and
disrespected
as
customers.
Upon
our
arrival
at
9
PM
and
the
venue
working
till
10.30
P,
we
were
excited
to
enjoy
an
evening
at
La
Cachette.
To
our
surprise,
despite
there
being
several
vacant
tables
that
were
still
being
served,
the
staff
immediately
dismissed
our
request
for
service.
We
provided
no
reason
to
be
treated
differently
from
other
customers
who
were
comfortably
seated
and
enjoying
their
meals.
The
most
disheartening
moment
occurred
when
we
simply
asked
for
a
glass
of
wine.
We
were
left
dumbfounded
when
the
staff
outright
refused
our
request,
leaving
us
without
any
explanation.
It
is
inconceivable
that
a
basic
request
for
a
beverage
was
met
with
such
a
dismissive
response.
I
hope
that
by
bringing
this
matter
to
your
attention,
you
will
take
proactive
steps
to
rectify
the
situation
and
prevent
it
from
happening
to
others
in
the
future.
Respecting
customers,
providing
equitable
service,
and
upholding
a
positive
reputation
should
always
be
the
primary
focus
of
any
establishment.