1/5 Jan K. 8 months ago on Google
The
best
is
the
atmosphere
but
that's
it.
The
cake
I
ordered
as
Apple
cake
tasted
like
pear
(maybe
my
taste,
maybe
just
the
wrong
sign
at
the
cake
bar)
and
was
pretty
soggy,
the
coffee
is
okay
(Given
the
prices
you
pay
you
don't
get
what
you
pay
for).
But
the
worst
is
the
service
that
does
not
deserve
to
be
called
service
in
my
opinion.
I
was
waiting
in
line
and
someone
not
able
to
speak
German
but
English
only
ordered
a
water
and
a
bagle.
The
cashier
told
him
they'd
be
out
of
bagels
while
someone
else
from
the
staff
standing
right
behind
him
was
preparing...bagels.
This
guy
turns
around
to
the
customer
and
you'd
think
he'd
kindly
ask
him
what
kind
of
bagel
he'd
like
so
he
could
be
so
kind
and
make
that
bagle
for
the
customer
quickly...anyone
with
some
sense
for
service
would
think
that,
right?
But
this
staff
member
just
turns
around
to
tell
the
customer
"Come
back
in
30
minutes,
then
these
will
be
done."
I
think
this
is
an
absolute
no-go
when
it
comes
to
service
and
was
the
first
red
flag
for
me.
I
was
next
in
line
and
asked
the
cashier
in
German
(my
mother
tongue
and
the
staff
was
speaking
German
to
each
other,
I
thought
I'd
make
the
safe
choice)
if
he'd
be
so
kind
to
give
me
a
small
paper
bag
so
I
could
put
my
wallet,
shades
and
a
little
plastic
bottle
of
water
in
it
to
be
able
to
hold
the
cup
of
coffee
that
I'm
about
to
purchase.
The
cashier
obviously
didn't
understand
me
so
before
I
could
switch
to
English
his
other
colleague
(not
the
bagel
guy)
turned
to
him
and
explained
to
him
what
I
asked
for.
Not
understanding
me
is
totally
fine,
I
don't
mind
that.
What
I
do
mind
is
after
understanding
my
kind
question
with
the
help
of
his
colleague
the
cashier
looked
at
me
like
I
asked
for
the
impossible
and
how
I
could
dare
to
ask
him
that
question
that
would
make
him
have
to
move,
reach
out
with
his
arm,
grab
a
paper
bag
with
a
weight
of
maybe
10grams,
walk
back
two
steps
and
pass
me
that
paper
bag
of
course
without
a
smile
but
that
"you
all
bother
me"
face
that
made
me
very
uncomfortable.
So
uncomfortable
that
I
decided
to
kindly
tell
him
that
if
that
would
be
too
much
for
him
I'd
be
fine
to
just
leave,
no
hard
feelings.
Now
instead
of
an
apology
his
colleagues
turned
to
me
and
defended
this
as
"he
didn't
understand
you"...which
in
other
words
is
just
telling
me
that
I'd
be
the
one
making
a
mistake
here.
I
kindly
told
them
that
this
is
not
about
not
understanding
me
but
the
feeling
I
have
as
a
customer
about
the
cashiers
lack
of
kindness.
Still
nothing
remotely
apologetic.
That
is
fine,
nobody
has
to
be
kind
to
me
or
to
anyone
else.
But
as
a
customer
I
can
make
a
decision
too...or
many
decisions
in
the
future.
These
decisions
will
always
carry
that
impression
at
this
Coffee
Fellows
store.
Sorry,
Coffee
Fellows.
Your
coffee
is
okay
and
I'm
sure
the
cake
can
be
too
if
it's
fresh
and
not
soggy
yet.
But
the
staffs
behavior
is
what
will
make
me
not
come
back.
I
don't
even
blame
these
young
persons
in
staff.
It's
not
their
responsibility
to
be
trained
properly.
Update:
I
totally
forgot
to
mention
this
even
though
it
doesn't
make
anything
better.
Maybe
the
staff
should
be
aware
that
when
the
window
to
their
"kitchen"
is
open
and
directed
to
the
outside
seating
area
it's
not
a
good
idea
to
gossip
about
customers.
Just
an
idea
to
make
it
to
1.5
stars.