The worse service I've ever seen. No notice, no way to get the package back, no way to recover from a problem. Don't use this service!

(Translated by Google) 2 out of 2 I never thought they would reach such a level of ineptitude :) I've only had two experiences with them and both were the same. The first time with a cell phone that had to arrive on a Friday, I had to be at home all day for the only thing I received was a message saying that he was not there. To get the mobile I had to go to Getafe (1 hour and a half) without knowing 100% that my package was there, all this after many failed attempts to make calls without significance. (Many pretty face but few solutions). My second experience was with a mobile phone case that had to arrive on a Thursday, exactly the same thing happened, it tells me that I'm not at home (obviously I was) and gives me the option of sending it the next day. Well, the next day the same as the previous one, waiting all day (from 9 a.m. to 5 p.m.) for... Message that I'm not at home! (I think they are afraid to come to my house and they don't know how to tell me) Unless they give me the option of leaving it in a nearby store or something, although I doubt they know how to get there. Conclusion: if I go to buy something on the internet and it says that DHL brings it to me, I don't buy it. Greetings from home... or not (since I'm never there) ;) (Original) 2 de 2 nunca pensé que llegarían a tal nivel de ineptitud :) Solo he tenido dos experiencias con ellos y las dos igual. La primera con un móvil el cual tenía que llegar un viernes, tuve que estar todo el día en casa para lo único que me llegara fuera un mensaje diciendo que no estaba. Para conseguir el móvil tuve que ira hasta Getafe (1 hora y media) sin saber al 100% que mi paquete estuviera allí, todo esto tras muchos intentos fallidos de llamadas sin trascendencia. (Mucha cara bonita pero pocas soluciones). Mi segunda experiencia fue con una funda de móvil que me tenía que llegar un jueves, pasó exactamente lo mismo, me dice que no estoy en casa (evidentemente si que estaba) y me da la opción de mandarlo al día siguiente. Pues el día siguiente igual que el anterior, esperando todo el día (de 9 a.m a 5 p.m) para... ¡Mensaje de que no estoy en casa! (Creo que les da miedo llegar hasta mi casa y no saben como decírmelo) Al menos que me den la opción de dejarlo en alguna tienda de cerca o algo así, aunque dudo que sepan llegar. Conclusión: si voy a comprar algo en internet y pone que me lo trae DHL, no lo compro. Un saludo desde casa... o no (ya que nunca estoy en ella) ;)

(Translated by Google) The package does not arrive the day they notify me that they are delivered. They invent that they have tried to deliver the package excusing themselves that they have not been able to locate me, something totally uncertain since I have not moved from my home. I call 902 customer service, and I have to hang up after more than 20 minutes waiting. Unprofessional, irresponsible and scammers. Avoid this courier company. (Original) No llega el paquete el día que me avisan que se entregan. Se inventan que han intentado entregar el paquete excusándose en que no han podido localizarme, cosa totalmente incierta ya que no me he movido de mi domicilio. Llamo al teléfono 902 de atención al cliente, y tengo que colgar después de más de 20 minutos a la espera. Poco profesionales, irresponsables y estafadores. Evitar esta empresa de mensajería.

(Translated by Google) I contacted the company several times to manage a delivery, first they told me a collection point where the package never arrived, because apparently, although they told me, it was not possible. They told me some delivery times and then they were others. I specified TWICE the address to which the package had to be sent, and both times it was delivered wrong, first to an address where it was not going to be, and then to the address of my work position, which had already changed as I say , twice. It seems to me a lousy management for something very simple. (Original) Me puse en contacto con la empresa varias veces para gestionar una entrega, primero me dijeron un punto de recogida al que jamás llegó el paquete, porque al parecer, aunque me lo dijeron ellos, no era posible. Me dijeron unos horarios de entrega y luego eran otros. Especifiqué DOS VECES la dirección a la que había que enviar el paquete, y las dos veces lo entregaron mal, primero en una dirección en la que no iba a estar, y después en la dirección de mi puesto laboral, que ya había cambiado como digo, dos veces. Me parece una pésima gestión para algo muy sencillo.

(Translated by Google) One star and because I can not give less. On the first occasion they made me a return of a package because being with covid they did not extend the term and the store charged me the costs of returning it to the warehouse. My second incident, due to YOUR failure to lie in being absent and deliver the package where you wanted having put a claim with a particular address, I have to spend a day of vacation to go to a store that is not even open. Putting claims is useless and asking them to extend the deadline to collect it a few days later either. So the easiest solution is to not work with them while it's in my hand. P.S. and all because they have changed the delivery man in my area, who was a competent delivery man (Original) Una estrella y porque no puedo dar menos. En una primera ocasión me hicieron una devolución de un paquete porque estando con covid no me ampliaron el plazo y la tienda me cobró los gastos de vuelta a almacén. Mi segunda incidencia, por un fallo SUYO de mentir en estar ausente y entregar el paquete donde les dio la gana habiendo puesto una reclamación con una dirección en particular, tengo que gastar un día de vacaciones para ir a una tienda que ni siquiera está abierta. Poner reclamaciones no sirve para nada y pedir que amplíen el plazo para recogerlo unos días más tarde tampoco. Así que la solución más fácil es no trabajar con ellos mientras esté en mi mano. P.D. y todo porque han cambiado al repartidor de mi zona, que era un repartidor competente

Was fantastic xperience

(Translated by Google) Honestly the worst courier and freight service that can exist. They tell you the estimated delivery date and then they hit you for anything and they do not bring it to you until after the weekend since on Friday they do not bring it for DISADVANTAGES after paying the service. You can't call 902 because you can be on Holy Day waiting for their response and spending money on the call. I honestly never request this service. I give it 1 star for not being able to leave it in any one but I would put it. Rating 0/10. SORRY BY DHL. For my part I am one less client for you. (Original) Sinceramente el peor servicio de mensajería y transporte de mercancías que puede existir. Te dicen la fecha estimada de entrega y luego te dan pegas por cualquier cosa y no te lo traen hasta pasado el fin de semana ya que el viernes no lo traen por INCONVENIENTES después de pagar el servicio. No se puede llamar al 902 porque puedes estar el Santo día esperando su respuesta y gastar dinero en la llamada. De forma honesta nunca solicitar este servicio. Le pongo 1 estrella por no poder dejarlo en ninguno sino lo pondría. Valoración 0/10. LO SIENTO POR DHL. Por mi parte soy un cliente menos para vosotros.

(Translated by Google) This courier company is the worst I have ever seen. They do not meet the delivery deadline and the information they provide in tracking your shipment is anything but truthful. You call customer service and they don't tell you the reason for the delays. "Lord is all I can tell you." In short, an unfortunate service that leaves much to be desired. I put a star on them because you can not put less! (Original) Esta empresa de mensajería es de lo peor que he visto. No cumplen con el plazo de entrega y la información que proporcionan en el seguimiento de tu envío es de todo menos veraz. Llamas al servicio de atención al cliente y no te dicen el porque de los retrasos. "Señor es todo lo que le puedo informar". En fin un servicio lamentable y que deja mucho que desear. Les pongo una estrella porque no se les puede poner menos!!!

(Translated by Google) Authentic company shame, absolutely disastrous management, attention, service and quality. All that can be said is little. They always make the excuse that the order address is wrong and that is why they can not deliver it (absolute lie since they do not even approach the destination address) the telephone service borders on the scam with 902 and saying that they do not have any package pending delivery. It should be noted that it has happened to me on 2 occasions and because the second time the reception by that company did not depend on me. The only way to get your order back is to go to Getafe in the case of Madrid, and little more than begging for it. I repeat: outrageous, demeaning, shameful ... Worst impossible (Original) Auténtica vergüenza de empresa, absolutamente nefasta gestión, atención, servicio y calidad. Todo lo que se pueda decir es poco. Siempre ponen la excusa de que la dirección del pedido está mal puesta y por eso no pueden entregarlo (absoluta mentira ya que ni se acercan por la dirección de destino) la atención telefónica roza la estafa con el 902 y diciendo que encima no tienen ningún paquete pendiente de entrega. Cabe destacar que me ha ocurrido en 2 ocasiones y porque la segunda vez no dependía de mi la recepción por dicha empresa. La única manera de recuperar tu pedido es ir a Getafe en el caso de Madrid, y poco más que suplicar que te lo den. Repito: indignante, denigrante, vergonzoso... Peor imposible

(Translated by Google) A star because I can not put less. I have been since 04/30 to deliver a package that I am waiting for from Germany. I understand the delay of a week that can cause the alarm status and the COVID-19 but to a certain extent. They call me on Friday 08/05 to inform me that the package will be delivered to my address on Monday. Due to this information we stayed at home waiting for it to arrive. After waiting all day at home they send us an email saying that it was not possible to deliver the package because there was no one at home ... Sorry? We call the morning of the next day to complain and they tell us first that it is the fault of the courier who did not update it properly (of course! The fault of the courier of course! Then he is the one who stands up to the customer at home and the one who least blames he has all this), he tells me that he will call me a commercial. After an hour the salesperson called me and told me that yesterday the package did not leave the delegation and that today I will receive my package. It's 20:00 in the afternoon and nobody has come here (another day wasted waiting for them to do their work) INCOMPETENCE is saying little. I will not recommend it in life. (Original) Una estrella porque no puedo poner menos. Llevo desde el 30/04 para que me entreguen un paquete que estoy esperando desde Alemania. Entiendo el retraso de una semana que pueda ocasionar el estado de alarma y el COVID-19 pero hasta cierto punto. Me llaman el viernes 08/05 para informarme que se me va a hacer entrega del paquete en mi domicilio el lunes. Debido a esta información nos quedamos en casa aguardando a que llegara. Tras estar esperando todo el día en casa nos mandan un correo electrónico en el que decían que no ha sido posible entregar el paquete por no haber nadie en el domicilio... Perdón? Llamamos a la mañana del día siguiente para quejarnos y nos dicen primero que es culpa del mensajero que no lo actualizó debidamente (como no! La culpa del mensajero claro! Luego es quien da la cara con el cliente en su domicilio y el que menos culpa tiene de todo esto), me dice que me llamará un comercial. Al cabo de una hora me llama el comercial y me dice que ayer el paquete no salió de la delegación y que hoy mismo recibiré mi paquete. Son las 20:00 de la tarde y aquí no ha venido nadie (otro día más tirado esperando a que hagan su trabajo) INCOMPETENCIA es decir poco. No lo recomendaré en la vida.

(Translated by Google) VEGGIOUS, COMPLAINABLE !! More of the same, they lie saying that the recipient was absent. I put a claim, I call DHL Parcel in Getafe with incidence number included today Friday afternoon and they shamelessly lie, twice. I wait for the first call from the driver, which was not such, as they told me and nothing. I wait for the after-sales call (in charge of solving the issue, in theory) as promised and nothing, there are no calls or solution. I ask if I can go to the central to get my package and they answer that it is not there, that the driver must have it still ... AMAZING !! They have no idea where our packages are located when they are not delivered properly. Now I have to wait until Monday to know, ask or report if they did not give me a solution. Companies that are worth closing and others like this one, cheating, swindling, manipulating and making fun of the client totally open and without any legal charge. (Original) VEGONZOSO, DENUNCIABLE!! Más de lo mismo, mienten diciendo que el destinatario estaba ausente. Pongo reclamación, llamo a DHL Parcel en Getafe con número de incidencia incluido hoy viernes tarde y mienten descaradamente, dos veces. Espero la llamada primero del chófer, que no hubo tal, como me dijeron y nada. Espero la llamada de postventa (encargados de solucionar el tema, en teoria) como prometen y nada, no hay llamadas ni solución. Pregusto si puedo ir a la central a por mi paquete y me contestan que allí no se encuentra, que debe tenerlo el chófer todavía...INCREÍBLE!! No tienen ni idea de donde se encuentran nuestros paquetes cuando no son entregados como se debiera. Ahora tengo que esperar hasta el lunes para poder saber, preguntar o denunciar si no me dieran solución. Empresas que merecen la pena cerradas y otras como ésta, engañando, timando, manipulando y burlándose del cliente totalmente abiertas y sin ningún cargo jurídico.

(Translated by Google) I have been reading more reviews and they all match my same experience. I had a couple of packages due to arrive last week with 24 hour shipping and I'm still waiting for them. It appears that it has been sent 4 times and in the first 3 times it put the recipient as absent (which of course was a lie since he was at home) and the last wrong address, having had to update it up to 8 times for each phone call to the customer service to the client that I have done, which by the way, is just as ineffective as the shipments. If someone is considering contracting a service with this company, think twice, I'm still waiting for my two packages. (Original) He estado leyendo más reseñas y todas coinciden con mi misma experiencia. Me tenían que llegar un par de paquetes la semana pasada con el envío de 24 horas y todavía los sigo esperando. Aparece que ha estado en envío en 4 ocasiones y en las 3 primeras ponía como destinatario ausente (que por supuesto mentira ya que estaba en casa) y la última dirección errónea habiéndola tenido que actualizar hasta en 8 ocasiones por cada llamada telefónica al servicio de atención al cliente que he hecho, que por cierto, resulta igual de poco eficaz que los envíos. Si alguien se está planteando contratar un servicio con esta empresa que se lo piense dos veces, yo sigo a la espera de mis dos paquetes.

So my neighbour claims she saw a courier try and deliver something to my apartment in central Madrid the previous day but she didn't get their company name. So I call up all the usual delivery firms (the one's I don't use often who I don't think are good with leaving 'you were not in' notification notes) and when I get to DHL to my surprise the tell me over the phone something for me but if I leave it a day it will be sent back to Germany meaning that the delivery attempt that the neighbour saw was not DHL, DHL Packets had an attempted delivery 10 days ago, (this was unknown to me before). It was just complete luck that I called them up, they left no calling card. So I ask them if they could arrange for a re-delivery to central Madrid... no was the answer, I asked if I could pick it up at a center, they said yes but it meant me having to go to DHL Packets Getafe and that was all they could offer. So I got a taxi to Getafe (it was a 40Km round trip in taxi as it was a very remote place), the nearest train station Getafe Industrial looked rough and was 1 hour walk away anyway and it would have taken me the good part of a day by train to get there and back. So the taxi cost me 60 Euros there and back, stuff in traffic jams etc almost the cost of the item I was picking up. To add insult to injury when I was queuing to pick up my parcel at DHL Packets Getafe (which is like a military base for entry / security), I was told by staff that I could have had it arranged to have it deposited more locally at a DHL drop off point in central Madrid, this is not what I was told over the phone. Rubbish service basically and I suffer because of it.

I will never ship anything with DHI again. Neither my family nor my friends. People, use another company. They lost my parcel valued in 1000 euros. It's been 5 months and they haven't give me any refund or news, I have call them endless times and emailed them but they do the same without resolution worst service ever. Incredibly frustrating and disappointing they should be sued

I worked with them as a warehouse worker for 4 months on a night shift, the truth is that everything was perfect, I have no complaints, there was a good atmosphere and excellent treatment with bosses and workers. Until one fateful night came when I was accused of being an accomplice to a robbery (just for standing still for a couple of minutes) thanks to a being who had been there for 1 week and that was what it was. 4 months in which I depended on many people to go to work and return home since I don't have a driving license. They may have the best cameras on the planet but what fails is the staff that monitors them. I moved land, sea and air among family and friends, showing my face and defending myself in front of people I didn't know. In short, they focus on the bad people who have passed through the company so as not to trust the innocent. They lose good workers because they don't know how to maintain proper surveillance and they are left with people who rest more time than they work. Otherwise, recommendable work, good salary and respectable hours.

(Translated by Google) They had to deliver a package to me on December 15, that day, at 12 in the morning, an operator called me and told me that he was arriving at the building where I live to wait for him at the door, I replied that I couldn't because I was in my work, said they would contact me again and hung up. I didn't hear anything else from them and on December 22 they called me from the company from whom I bought the product to tell me that the package was in an office and that if I didn't pick it up by December 23, DHL would return the package to them and they to me the money discounting the shipping cost. I went to remove the box, it was in very bad condition, the product was in good condition thanks to the fact that it was very well protected inside the box. (Original) Tenían que entregarme un paquete el 15 de diciembre, ese día, a las 12 de la mañana, me llamó un operario y me dijo que estaba llegando al edificio donde vivo que lo esperara en la puerta, le respondí que no podía por estar en mi trabajo, dijo se volverían a comunicar conmigo y cortó. No supe nada más de ellos y el 22 de diciembre me llaman de la empresa a quienes compré el producto para decirme que el paquete estaba en una oficina y que si no lo buscaba a más tardar el 23 DHL les devolvería a ellos el paquete y ellos a mi el dinero descontando el coste del envío. Lo fuia retirar la caja estaba en muy mal estado, el producto estaba en buen estado gracias a que estaba muy bien protegido dentro de la caja.

Llevo esperando un paquete, que se supone que está “en reparto” desde el lunes. Hoy es jueves y aún no ha llegado. He llamado al número de teléfono de seguimiento de envíos desde el martes y lo único que dicen es que el paquete no ha llegado porque el destinatario está ausente. En mi caso he puesto la dirección de recogida en un centro empresarial donde están mis oficinas y donde hay un conserje 24 horas al día y 7 días a la semana, por lo que es imposible que no se reciba el paquete en 4 días consecutivos. La señorita me cuelga el teléfono cuando le pido que me dé explicaciones después de este tiempo en el que no tengo mi paquete y no sé dónde está. Al centro empresarial llega cada día sobre las 14:00 horas una furgoneta con paquetes de DHL exprés, que siempre hace sus entregas puntualmente. Es una pena que DHL Parcel no trabaje igual de bien.

(Translated by Google) On two different occasions they have left a package at a DHL delivery point claiming that it was not at home when it was. One of those days I saw the DHL van pass by my house. What shamelessness (Original) En dos ocasiones distintas han dejado un paquete en un punto de entrega de dhl alegando que no estaba en casa cuando sí que estaba. Un día de esos vi pasar la furgoneta de DHL de largo por mi casa. Qué poca vergüenza

no me dicen donde esta el paquete y no me lo entregan.he pagado el envio urgente y llevo esperando 3 dias y ahora es fin de semana y hasta el lunes nada. no saben donde esta el paquete. son unos mentirosos.

De verdad que la persona que dirija esta empresa se plantee la situación porque es vergonzoso este nivel de engaño. Todas las reseñas son negativas y todas coinciden en lo mismo a lo cual me sumo. Los repartidores NO REPARTEN!!! pagas un envío que no realizan. En mi caso después de llevar dos días en casa esperando el paquete el cual nunca llega, me pone en el seguimiento que se ha concertado una cita con el destinatario lo cual es FALSO. Por favor señores dejen de engañar a la gente, que vergüenza que hoy en día haya empresas así. El problema es que las tiendas les contraten para hacer sus envíos. Yo escribiré a la tienda en la que he comprado para darles mi opinión y sugerir que cambien de empresa, a ver si cuando le vean las orejas al lobo se ponen las pilas y empiezan a ser un poco más profesionales.

DHL sent me an email that they have tried to deliver my parcel and I was not home. Very bizarre considering that I work from home and didn’t move anywhere this day. After contacting customer service I have learned that I need to pick up a parcel in the DHL warehouse located 1h away from my place. How is this a delivery service? Never have I experienced such a terrible customer experience. DHL is going down, seeing all previous comments.

Horrible service. they failed to deliver the good 4 consecutive times with the same item. I contacted them several time to confirm delivery and address, but they still do not do them job

Actually zero starts!! NO notification was ever sent for a package that I was expecting. The item was finally trackable through their website, and stated "ready to be collected" but no location was given. It is mandatory to first recieve a notifaction from DHL with the location of the pick up point, it is not possible to find the location on the site. I went to all my local pick up points and no one had my package. Hours later, in the status of my package, was 'collected". When I requested the information on who collected my package (from a location that I had actually been to that day where the employee told me that my package was not there) I learned that it was DHL employee who had collected my package, to return it to the sender. Even though it had been collected only hours before I contacted DHL, they said it was impossible to reverse this process. When I asked for an hoja de reclamacion I was told I had to do it in person at one of their 'parcel' offices... an hour away from where I live. (Also the customer service number is a paid toll number for the caller). They work very hard to insure that they do not have to work hard and preform their jobs correctly. Unbeliveable. Horrible shipping service here in Spain.

The worst service I have ever seen unfortunately there is no option for zero stars to give it to them

(Translated by Google) My package is not delivered because "Recipient absent" despite being at home *all* the day, without exception. Ethics and professionalism at rock bottom; both from the delivery man, and from the company that hires unfortunates like this. Seeing my disastrous experience in the past with DHL, and comments from others... the OCU and the courts would have to beat you out of this country. (Original) No me entregan mi paquete porque "Destinatario ausente" pese a estar *todo* el día en casa, sin excepción. Ética y profesionalismo por los suelos; tanto del repartidor, como de la empresa que contrata a desgraciados así. Viendo mi nefasta experiencia en el pasado con DHL, y comentarios de otros… la OCU y tribunales os tendrían que sacar a palos de este país.

(Translated by Google) Great servicec (Original) Genial servicioc

(Translated by Google) They do not serve the client, despite being a 902 (Original) No atienden al cliente, a pesar de ser un 902

(Translated by Google) I've been waiting over the phone for more than 10 minutes on 902 and nobody answers me. I have an order that had to be delivered yesterday (05/21/2020) and it is 7:18 PM on 05/22/2020 and I do not receive a response. Incompetent. (Original) Llevo más de 10 minutos a la espera por teléfono en el 902 y nadie me atiende. Tengo un pedido que se tenía que entregar ayer( 21.05.2020) y son las 19:18 del 22.05.2020 y no recibo respuesta. Unos incompetentes.

(Translated by Google) Fast download. Very kind people. The bad thing is that there is no place to park the truck. You have to go in the nearby polygon near the shopping center in the back there is plenty of room (Original) Descarga rapida. Gente muy amable. Lo malo es que no hay sitio para aparcar el camion. Hay que ir en el poligono cercano cerca del centro comercial en la parte trasera hay sitio de sobra

(Translated by Google) They do not have a non-pay phone, and on top of that they do not pick up the phone. Unfortunately service! If you call DHL express, they tell you that they are different companies, and although they are seeing your order and it is changing a number of the delivery address, they do absolutely nothing. The same happens if you try to contact by email. (Original) No tienen teléfono que no sea de pago, y encima no cogen el teléfono. Lamentable servicio! Si llamas a DHL express, te cuentan que son diferentes empresas, y aunque están viendo tu pedido y es cambiar un número de la dirección de entrega, no hacen absolutamente nada. Lo mismo pasa si intentas contactar por email.

(Translated by Google) I do not put 0 stars because you can not ... first, the delivery man who has come home has called and left, when I got to the phone there was no one there ... I had to go in a hurry that day. So the package ... for a ride. I call DHL, a 902, € 4 call and we arrange the delivery for the next day. The next day no one shows up ... I call again, again 902, since they do not even have another phone available, another 30-minute call-wait, € 17 and they tell me that they have scheduled delivery for the next day, that the roommate got confused. Maximum stumbling. And already the third day of waiting at home without being able to go out or for the bread, it turns out that the package is returned at the origin. A tremendous hesitation. Too bad they are so incompetent. A tip: do not spend a penny of your money on these rascals. (Original) No les pongo 0 estrellas porque no se puede...lo primero, el repartidor que ha venido a casa ha llamado y se ha ido, cuándo he llegado al telefonillo ya no había nadie... debía ir con mucha prisa ese día. Así que el paquete...de paseo. Llamo a DHL, un 902, 4€ de llamada y pactamos la entrega para el día siguiente. Al día siguiente no aparece nadie...vuelvo a llamar, otra vez 902, ya que ni siquiera tienen otro teléfono disponible, otros 30 min de llamada-espera, 17€ y me dicen que tienen apuntado entrega para el siguiente día, que la compañera se confundió. Cachondeo máximo. Y ya el tercer día de espera a domicilio sin poder salir ni a por el pan, resulta que el paquete está devuelto en el origen. Un vacile tremendo. Lástima que sean tan incompetentes. Un consejo: no os gastéis ni un céntimo de vuestro dinero en estos sinvergüenzas.

(Translated by Google) A real lack of respect for the consumer. I collect unresolved calls to their customer att phone and emails since they obviously "lost" my package from Germany. It had to be delivered 3 weeks ago. An attempt was made and never heard from again. Neither pack point, nor email, nor any phone call. They have not returned the money after attaching the invoices. Hopefully someone even seriously serious about this company will read the reviews and take some action. Firm intention to make a consumer claim. (Original) Una auténtica falta de respeto por el consumidor. Colecciono llamadas sin solución a su teléfono de att al cliente y emails ya que obviamente "han perdido" mi paquete procedente de Alemania. Tuvo que ser entregado hace 3 semanas. Se hizo un intento y nunca más se supo. Ni punto pack, ni email, ni ninguna llamada telefónica. No me han devuelto el dinero tras adjuntarles las facturas. Ojalá alguien mínimamente serio en esta empresa lea las reseñas y tome alguna medida. Intención firme de poner una reclamación a consumo.

(Translated by Google) A star and they don't even deserve it, don't get your phone it's a 902 and then put your package in distribution and they don't deliver it to you on the agreed day, I'll have to wait for freaky Monday (Original) Una estrella y ni se la merecen, no te cojen el telefono es un 902 y luego pone en reparto tu paquete y no te lo reparten en el dia acordado, tendre que esperar al lunes flipante

(Translated by Google) Fatal (Original) Fatal

(Translated by Google) Educated and fast (Original) Educados e rápidos

(Translated by Google) They give us 2 times a month and without problems ... That there has ever been an incident? yes, but it has been resolved quite quickly !! (Original) Nos Reparten 2 veces al mes y sin problemas... ¿Que alguna vez ha habido alguna incidencia? si, pero se ha resuelto bastante rápido!!

(Translated by Google) From the person who answered me by phone to the guard at the door, the clerk at the window and the person who delivered the merchandise, everyone showed great kindness and disposition. It seemed to me an example of a company since all its employees treat their clients so well, regardless of their position. (Original) Desde quien me atendió por teléfono hasta el guarda en la puerta, la administrativa en ventanilla y quien me entrego la mercancía, todos mostraron una gran amabilidad y disposición. Me pareció un ejemplo de empresa ya que todos sus empleados tratan tan bien a sus clientes, independientemente de la posición que ocupen.

(Translated by Google) Impressive ineptitude or passivity of the dealers. It is thrown 2 days a day in the warehouse to the 3rd they call me to confirm my address was correct and on the 4th I had to get there at last but no, it puts me in the follow-up that they have not been able to deliver due to incomplete address .... And it's not the first time. (Original) Ineptitud o pasotismo impresionante de los repartidores. Se tira 2 días día en el almacén al 3° me llaman para confirmar mi dirección que estaba correcta y al 4° me tenía que llegar por fin pero no, me pone en el seguimiento que no han podido entregar por dirección incompleta.... Y no es la primera vez.

(Translated by Google) I advise you to call here with a good margin of disk. Unloaded for 4 hours, then another hour smr waited stood until they bring it from nowhere. Arrivals are narrow. (Original) Советую заезжать сюда с хорошим запасом по диску. Выгружали 4 часа, потом еще час смр ждал стоял, пока принесут непонятно откуда. Заезды узкие.

Horrible. Despues de dar un paseo a mi paquete por toda España, me ponen que no se entrega por un error en la direccion. Les faltaba el piso y oye, no les apetecia llamarme para preguntar. Y nadie me avisa ni me dicen nada de que no se entregaba. He tenido que verlo yo metiendome. Ahora he tenido que llamar a un 902 (pagando más) y que ya me lo entregaran de nuevo en unos dias... nada cuando les apetezca.

MALISIMOS, ENGAÑAN, DICEN QUE NO ENCUENTRAN LA DIRECCION Y NO TE LLEVAN EL PAQUETE.

Mal servicio pierden los pedidos

verguenza de repartidores. mentirosos esperando dias el paquete que sale en reparto y no viene nadie. reclamaciones y seguimos igual. una pena de servicio.

(Translated by Google) Very poor attention to the removal of parcel by the security personnel at the entrance, wasting time (Original) Muy deficiente la atención de retirada de paqueteria por el personal de seguridad de la entrada, haciendo perder el tiempo

(Translated by Google) Bad, bad and bad. They said they had passed twice and it was a lie. In the end I had to go to Getafe to pick it up, with the cost of transportation and time as well as calling 902 that they have for customer service, with the cost involved. (Original) Malos, malos y malos. Dijeron que se habían pasado dos veces y era mentira. Al final tuve que ir a Getafe a recogerlo, con coste de transporte y tiempo además de llamar al 902 que tienen para atención al cliente, con el coste que supone.

(Translated by Google) It was good ..fast discharge lacked a shower for truck drivers (Original) Foi bom ..descarga rápida faltou um duche para os caminhoneirod

(Translated by Google) Long unload ... (Original) Долго разгружают...

(Translated by Google) Terrible delivery and customer service. You program the delivery to ensure that you are at home and up to 3 times they come when they feel like it rather than in the strip you have indicated. And as for equal customer service, no solution in a reasonable time. Incompetence and ineptitude of this company with which I always have the same problems when with absolutely no other parcel company I have had a similar problem by far. I will never recommend it. (Original) Pésimo servicio de entrega y de atención al cliente. Programas la entrega para asegurar que te encuentras en el domicilio y hasta en 3 ocasiones vienen cuando a ellos les viene en gana en lugar de en la franja que has indicado. Y en cuanto a atención al cliente igual, ninguna solución en tiempo prudencial. Incompetencia e ineptitud de esta empresa con la que siempre tengo los mismos problemas cuando con absolutamente ninguna otra empresa de paquetería he tenido un problema parecido ni de lejos. Nunca lo recomendaré.

(Translated by Google) A package has disappeared to me. First they say that they mistakenly signed my file when I handed it in (my house was empty), after they had not distributed it, later that it was delivered in the afternoon ... pay another package. Scoundrels. (Original) Me ha desparecido un paquete. Primero dicen que firmaron por error en mi ficha al entregarlo (mi casa vacía), después que no lo habían repartido, más tarde que se entregó por la tarde.... 15 días de llamadas a 902 después me dice el repartidor que pida y pague otro paquete. Sinvergüenzas.

(Translated by Google) A shame a package from Germany that I had not known for 25 days, because I found out through paypal that I had arrived two weeks ago, I get on your page and it says that I was absent that day one day that we are two People with telework all day at home! On top they take him to a servicepoint without warning me and he has been there for 15 days! For 20 euros of shipping, it is better to send shameful emails and a scam !!!! (Original) una verguenza un paquete de alemania que llevaba sin saber de el 25 dias,pues me entero a traves de paypal de que habia llegado hace dos semanas,me meto en la pagina de ustedes y me pone que estaba ausente ese dia un dia que estamos dos personas con teletrabajo todo el dia en casa!encima lo llevan a un servicepoint sin avisarme y lleva alli 15 dias!por 20 euros de envio va mejor correos vergonzoso y un timo!!!!

(Translated by Google) the worst transport company there is. the telephone service is null, they can never help you with anything, they don't have permission to call the messenger they don't have permission at all. They say they have tried delivery several times when it is a lie (I have a doorman) etc. in short the worst of the worst (Original) la peor compañia de transportes que hay. el servicio telefonico es nulo, nunca te pueden ayudar en nada, no tienen permiso para llamar al mensajero no tienen permiso para nada. Dicen que han intentado la entrega varias veces cuando es mentira (tengo portero) etc. en fin lo peor de lo peor

(Translated by Google) Terrible experience through this service, supposedly they came to my house "where I was all day" and they did not put "absent" on the web, they did not call me, they did not leave a notification, or anything, the concierge told me that nobody was during the day ... then I had to call them to see where my package was (since the page does not give you inf) in total call 3 times to see the status of my package (they charged me € 20) on calls that do not say they will be charged and leave you waiting up to 10 min. REALLY LOUD SERVICE, but I will never do something with them. good day. (Original) Experiencia pésima a traves de este servicio, supuestamente vinieron a mi casa "donde estuve todo el día" y no pusieron en la web "ausente", no me llamaron, ni dejaron notificación, ni nada, el conserje me dijo que nadie fue durante el día... luego los tuve que llamar a ver donde estaba mi paquete (ya que la pagina tampoco te da inf) en total llame 3 veces para ver el estado de mi paquete (me cobraron 20€) en llamadas que tampoco dicen que serán cobradas y te dejan esperando hasta 10 min. de verdad PESIMO SERVICIO, mas nunca haré algo con ellos. buen día.

(Translated by Google) Lamentable service .... some of the biggest cheeks, they not only lie to you systematically about that they have come to your house to leave you the package that is a lie but they also tell you that you are going to getafe for it or they return it I never prefer do not buy if the shipment is with these scoundrels (Original) Lamentable servicio....unos caraduras de los mas grandes, no solo te mienten sistematicamente sobre que han ido a tu casa a dejarte el paquete que es mentira si no que te dicen que vas a getafe a por el o lo devuelven nunca mas prefiero no comprar si el envio es con estos sinverguenzas

(Translated by Google) A lousy service, they do not deliver the package, they say it has been delivered by a neighbor (I asked to be left with the doorman), they give a name that of someone who does not live in the building, false signature, customer service they never return calls and on top of that They get cool on the phone and they don't pass you on to the manager. I still don't know where the package is. REGRETTABLE (Original) Un servicio pésimo, no entregan el paquete, dicen que lo han entregado un vecino (pedí que lo dejasen con el portero), dan un nombre que de alguien que no viven el edificio, firma falsa, atención al cliente nunca devuelven las llamadas y encima se ponen chulos al teléfono y no te pasan con el gerente. Todavía no sé dónde está el paquete. LAMENTABLE

(Translated by Google) They make up excuses for the days to pass, wrong address ... they called me saying that they had punctured and that I would arrive the next day, they signed on my behalf as delivered and it was not like that ... finally I managed to show that I had not received it and that it arrived, thanks also to the pressure of the online store, the box was open and broken, A shame... (Original) Se inventan excusas para que pasen los días, dirección errónea... me llegaron a llamar diciendo que habían pinchado y que llegaría al día siguiente, firmaron en mi nombre como entregado y no era así... finalmente conseguí demostrar que no lo había recibido y que me llegara, gracias también a la presión de la tienda online, la caja estaba abierta y rota, Una vergüenza...

(Translated by Google) They have taken very long for the references that were many, but the detail of the charger to put the bars well placed holding the cross has been very good Not like other places that throw them inside (Original) Muy bien han tardado por las referencias que eran muchas , pero el detalle del cargador de colocarme las barras bien puestas aguantando la transversal ha estado muy bien No como en otros sitios que las tiran dentro

(Translated by Google) A lousy attention, they had to pick up a product and say that it was absent and that is FALSOO gentlemen !! (Original) Una pésima atención, tenían que recoger un producto y ponen que estaba ausente y eso es FALSOO señores !!

(Translated by Google) TERRIBLE SERVICE !! (0/5 stars) Basically the delivery man says that he went to your house, and in reality it was not like that because I have been in my house all day. Then they tell you that you have to go and collect your order to Getafe, that is, I must cross Madrid from end to end. Also on the website it tells you to modify the shipping address if you want, and when you save a new address, the page does not allow you to save any changes. Basically the worst parcel service in all of Spain! (Original) PÉSIMO SERVICIO !! (0/5 estrellas) Básicamente el repartidor dice que ha ido a tu casa, y en realidad no ha sido así porque he estado en mi casa todo el día. Luego te dicen que tienes que ir a recoger tu pedido hasta Getafe, o sea que debo cruzar Madrid de extremo a extrem. También en la página web te dice que modifiques la dirección de envío si quieres, y cuando guardas una nueva dirección, la página no te permite guardar ningún cambio. Básicamente el peor servicio de paquetería de toda España !

(Translated by Google) Pathetic, unfortunate service, absolutely zero customer service for its operators. Package over a week in the DHL parcel and have only tried 2 deliveries, one per week. It has been necessary to send several emails, calls, complaints ... and even then. In the end you have to go and pick up the package and they don't even tell you where it is from, I had to look it up on the internet. PATHETIC SERVICE (Original) Patetico, servicio lamentable, atención el cliente absolutamente nula por sus operadores. El paquete más de una semana en el DHL parcel y solo han intentado 2 entregas, una por semana. Ha habido que enviar varios correos, llamadas, quejas.... y ni aún así. Al final hay que ir a recoger el paquete y ni si quiera te avisan de dónde es, he tenido que buscarlo yo en internet. SERVICIO PATETICO

(Translated by Google) Never request this service .. NEFASTO IRRESPONSABILIDAD LACK OF PROFESSIONALISM. They hit to lengthen the shipping time and then days go by when they haven't sent it to you yet. Never call on the phone, they will never answer and they will charge you 1 euro for wasting time. Rating 0/10. (Original) Nunca solicitéis este servicio.. NEFASTO IRRESPONSABILIDAD FALTA DE PROFESIONALIDAD. Dan pegas para alargar el tiempo de envió y luego pasan días en que aun no te lo han enviado. Nunca llames por teléfono, nunca van a responder y os cobraran 1 euro por perder el tiempo. Valoración 0/10.

(Translated by Google) I had a package of several days in their warehouse, just the day I went to pick up the package had gone to return the sender, the lady of attention made several steps including going to the return ship to find the package. Excellent management, grateful. (Original) Tenía un paquete de varios días en el almacén de ellos, justo el día que fui a recoger el paquete se había ido a devolución del remitente, la señorita de atención realizó varias gestiones incluido ella misma ir a la nave devoluciones para dar con el paquete. Excelente gestión, agradecido.

4 phone calls in more than a week for 1 package. They charged €55,-, the package was worth €25,-. Never call them, they will put you on hold and won't be able to help. Neither will they inform you the costs.