1/5 Francisco Javier Lozano M. 8 months ago on Google • 3 reviews
Given
the
very
extensive
list
of
negative
reviews
that
I
have
found
here,
it
is
quite
evident
to
me
that
my
words
are
not
going
to
help
bring
about
a
change
of
attitude
on
the
part
of
the
Mutua
Universal
staff.
I
hope,
then,
that
they
at
least
serve
to
express
my
helplessness,
anger
and
frustration
at
the
humiliating
treatment
received
a
few
hours
ago
when
I
had
the
misfortune
of
being
forced
to
deal
with
receptionists
and
a
medical
team
totally
lacking
in
empathy,
respect
and
humanity,
also
bordering
on
the
lack
of
education,
something
that
I
deduce,
must
be
common
when
they
are
dealing
with
those
who
can
represent
an
economic
outlay
for
their
company.
On
Sunday,
a
quarter
of
an
hour
after
leaving
work,
I
noticed
a
clicking
noise
in
my
knee
accompanied
by
intense
pain
that
practically
prevented
me
from
walking
and
resting
my
leg
freely
on
the
ground.
Between
screams
of
pain,
I
barely
manage
to
return
home,
where
I
decide
to
take
a
painkiller
and
postpone
going
to
a
health
center,
in
the
hope
of
feeling
better
the
next
day.
Since
this
is
not
the
case,
the
next
morning
I
go
to
the
nearest
hospital,
where
they
provide
me
with
medical
attention
and
inform
me
that
since
it
is
considered
a
work
accident,
I
also
have
to
contact
my
company's
mutual
insurance
company.
Ignorant
on
these
issues,
I
appreciate
the
information,
and
as
soon
as
I
return
home
I
ask
my
company
for
the
required
documentation
and
the
contact
telephone
number
for
the
nearest
center.
While
it
is
true
that
they
did
not
take
long
to
respond
to
my
call,
the
treatment
received
over
the
phone
left
a
lot
to
be
desired.
Later
I
show
up
at
the
center
located
in
Getafe.
The
receptionist
makes
me
fill
out
a
document,
where
I
must
describe
in
detail
what
the
accident
was
like,
but
as
if
it
were
a
police
interrogation,
I
must
also
explain
it
to
her,
and
then
to
Dr.
Ana
Celia
Fernandes,
thereby
looking
for
any
inconsistency
in
my
story
to
try
to
prove
that
it
is
false.
The
doctor
also
demands
the
medical
report
from
the
hospital,
although
she
tells
me
that
it
is
of
no
use
since
she
is
the
one
who
has
to
evaluate
the
damage
suffered.
In
that
case,
why
ask
me
for
it,
if
the
opinion
of
another
professional,
clearly
more
qualified
than
her,
lacks
validity?
Then
he
examines
my
leg
and
with
a
total
lack
of
tact
he
flexes
it,
hurting
me
a
lot.
Subsequently,
he
gives
me
a
report
in
which
he
indicates
that
I
am
basically
fine,
downplaying
the
intense
pain
I
suffer,
completely
ignoring
the
inflammation,
and
tells
me
that
my
account
of
what
happened
and
the
hospital
report
are
invalid
as
the
date
of
the
incident
does
not
coincide.
accident
with
my
attendance
at
the
hospital.
In
short,
they
question
my
story,
they
take
me
for
a
liar.
I
have
to
put
up
with
my
honorability
and
sense
of
duty
being
questioned.
Finally,
he
gives
me
his
personal
email
so
I
can
submit
allegations,
and
that's
it,
I
can
go
to
work
on
crutches.
It
would
have
been
the
same
for
me
to
enter
the
consultation
carrying
my
viscera
in
a
wheelbarrow
accompanied
by
photographs
proving
that
I
cut
open
my
belly
at
my
workplace,
I
would
have
looked
for
and
found
any
excuse
to
affirm
that
I
can
work
and
refuse
to
consider
it
a
work
accident.
.
I
suppose
it
will
not
be
valid
that
later,
in
the
outpatient
clinic,
another
doctor
confirmed
that
I
cannot
work
in
my
condition,
and
took
me
off
work
for
at
least
a
week,
with
two
different
doctors
already
corroborating
that
the
damage
suffered
to
my
leg
is
not
fruit
of
the
delirium
of
a
paranoid
person
or
a
lie
concocted
to
enjoy
a
few
days
of
rest
lazing
at
home.
If
on
another
occasion
I
have
the
misfortune
of
being
forced
to
contact
this
mutual
insurance
company
again,
although
with
little
hope
of
finding
a
better
deal,
I
will
try
another
center
other
than
the
one
in
Getafe.
It
is
undoubtedly
disheartening
and
hopeless
to
go
to
the
mutual
insurance
company,
which
is
still
a
health
center,
in
need
of
assistance,
and
leave
there
with
a
feeling
of
helplessness,
helplessness
and
humiliation.
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