Very disappointed! The membership fee is almost 40% higher than fitness first and 60% higher than 24XFitness; both are nearby. Three cable stations are barely enough for the heavy flow of members using at peak hours; now, two malfunctions. I kindly reminded the staff that one cable station malfunctioned one week ago, and it remained the same one week later. When asked, its operation officer said that the station felt ‘normal’ to him, even though they said that the repair report was filed one week ago, and one of the personal gym trainers confirmed the issue after testing. The staff don't know how to respond to customer complaints appropriately, is inactive, and lacks integrity by treating customers like fools and lies in front of clients’ faces. Instead of fixing the issue itself, the staff tried to silence the complaining customer like they were scared that other customers would realise what kind of below-standard service the gym provides.

I signed up for the promotion trial. Pros: - Paya lebar outlet is convenient for me and not as crowded as FF in the same vicinity -Enjoyed the pool at Marina One outlet -Generally good service. One lady at Marina one is particularly friendly Cons: -Classes are hard to book and repetitive. Everyday they do body pump and hard core (cant rmb the exact name) - but both has weights and hiit - I enjoy Zumba but those classes are few and typically in Holland V outlet, during office hours or fully booked -Confusion w promotion- what staff conveyed to us was inaccurate. when we reflected this to the staff, they were very rude and threatened to call the police if we don’t pay for the 2 weeks. (This was even though we quoted our agent’s name and furnished screenshots of conversation). After some time, they agreed to waive it. Still, this was unnecessary trouble for us for $75.

Been going here for the last 1 year and I think they're one of the best commercial gyms going around (not including the personal training gyms). The equipments and studios are top notch, booking system is simple and sensible, and counter staff and personal trainers are all really kind and helpful. I once dropped my Airpods into the laundry together with my workout shorts and it went all the way to the outsourced laundry company, and the counter staff, especially Salim, were kind enough to coordinate its recovery over 2 days, and kept me posted all along.

As a former member of Virgin Active, I highly caution anyone from joining this unscrupulous gym. When I joined there was only the Raffles Place outlet but I was told that a Tanjong Pagar branch would be opening in about 3-6 months but ended up being about 9 months. The pool was supposed to be opened together with the gym but got a further 2-3 months delay. The front of house staff would continually lie about the openings and would always say that they would be open in the “next month” for many months on end. Joining their classes was also a hellish experience. Popular classes like hot yoga and vinyasa yoga for example, require you to register the same night or in the early hours of the next day to secure a spot. Then when you actually do, there is no organization and the members just lay their mats wherever they wish and if you don’t come early you wouldn’t even have a proper spot. Their billing system was also extremely buggy, with my charges often being incorrect or failing to be charged (in which case they call you multiple times a day) while I had no problems using my card elsewhere. Yet, that same diligence was never extended to when they increase your fees. They had never bothered to reach out to me to inform me that they would be increasing my dues after my contract was fulfilled (three times before I finally had enough and decided to leave). They claimed to have sent me an email each time (which probably ended up in my spam folder, where they rightfully belong anyway) when I had raised the issue to them, but not once did I see any of that diligence to actually contact me to ensure that I actually knew of the increases. Given, they might have all those fancy and fun facilities and features, but with how busy it always gets, you hardly would have the opportunity to enjoy it anyways. Off peak isn’t really an option either considering how short their operating hours each week are at most of their outlets. When they have so many members and so few clubs, you would think that they should keep their outlets open more right? Nope. All these issues combined with the little things like poor housekeeping, frequently damaged facilities, pathetic beverage offerings, unfriendly staff members, extremely uncomfortable workout shorts, worn out towels, etc, just sealed the deal for me to leave. To add insult to the injury, the welcome gifts I got were hideous pink low quality pleather duffle bag and shoe bag while soon after they started giving out sleek and handsome Under Armor ones instead. My whole experience with Virgin Active was one that left me feeling conned, harassed, and endlessly frustrated. Unless you want to feel that as well, I highly recommend you to search for other options.

Unlike the other reviewers here, I personally think there is no other gym in Singapore that can be compared to Virgin Active’s great service and clean equipment. Sure the PLQ joint is smaller. So obviously they can’t have all the machines similar to those at the Raffles Place one right?! Manage your expectations instead of complaining this and that all the time. It’s my go to gym when I work from home and also during the weekends. I can’t comment on the lessons as I’ve never joined any. However, you have to understand they have to cater the lessons to a broad range of customers. This is not your personal gym, it’s a gym for the masses.

I personally like VA Gyms, not only the staff are friendly, helpful and accommodating (special shout out to my consultant KC!), the gym is clean, bright and doesn’t smell much compared to other gyms around Paya Lebar. The members are disciplined and considerate too. You can have free trial if you like, then commit only if you really like the gym. 😊 If you decided to go for free trial, you may use my code. If you decide to sign in, they have free 8weeks when you sign in with a buddy. http://mylocker.virginactive.com.sg/iaf/SANTIAGO8210AE27

Was a member of VA when they opened the first outlet in Raffles, and now I’m back in VA again. Always enjoy the vibe, classes and facilities of the club. Have been attending Fen yoga and reformer classes regularly. Fen is an experienced and patience instructor. I always feel refreshed after her yoga classes. Enjoyed her reformer classes, the pace and intensity of each class is well managed and I always feel my muscles working after each class.

Tried to cancel the gym membership, because the classes were not great, and they refused to answer for email for WEEKS. I kept getting charged around 100 every 2 weeks, despite multiple emails asking to cancel. They called me finally, but yet don't give a final answer about termination despite having served the 12 month contract. Not responsible, and difficult to communicate with the staff. They don't refund the membership amount to you either. Very disappointed.

This is a very popular outlet when it comes to weekend classes so I always have to camp at 9pm to book. Unfortunately my fingers were too fast, I went to book next day 3 classes in a row without realising that it should be another Sunday. Wrote them an email at 9.40pm hoping they won’t penalize me for the mistake since I have already planned birthday celebrations. The next day morning, Salim promptly replied and waived off the 3 strikes I gotten for cancelling classes. Really made my day! Thank you so much for been understanding too! So glad I have this outlet so near my house:)

The classes are overbooked almost always. VA staff is nice and helpful but the management should stop being unfair to the users who are paying for the membership and yet, not getting to attend the classes they want. And to make matters worse you can’t quit as there’s usually a yearly contract. So you’re just supposed to pay even if there are no slots available for classes that you prefer.

I decided to terminate my membership as this newest gym closest to my place didn't meet my expectations and standards they try to portray. They get to add downgraded gyms and increase the monthly membership fees, and it's always overcrowded and you will need to book classes sometimes days in advanced. Most classes are during working hours, not much on the weekends and weeknights, otherwise fully-booked. I have reported the awful smell of shirts a lot of times but nothing was improved. This is not the kind of lifestyle I would pay for. I thought being the most expensive would make a difference.

We appreciate VA's commitment to environmental conservation by turning off the air conditioning when classes are still in session. However, I want to address this concern. As paying members, I understand the importance of environmental responsibility, but this can be challenging when the room gets excessively humid during a cycling session with 25 participants. High humidity levels may lead to discomfort and potentially health concerns. I do seek your understanding from this perspective. While we fully support the efforts to save the Earth, it's essential to strike a balance to ensure the well-being of members too. Compromising on comfort to an extreme extent might not reflect positively on your branding. I hope for a solution that aligns with our environmental goals while ensuring the safety and comfort of members during classes. Thank you for your understanding.

Having been a former member of a couple of other chain gyms in Singapore, my experience with Virgin Active has so far been the most pleasant. I appreciate the simple pricing system that gives me access to all their clubs, the staff are always welcoming and friendly, and I like the clean and well-appointed changing rooms. I frequent the Paya Lebar outlet the most often as it's the most convenient and while it's smaller than the other clubs (which have expanded facilities like swimming pools and Himalayan salt rooms), it's adequate for my needs. What I like best are the variety of classes on offer. There's Pilates, yoga, spin, boxing, and more and here's hoping VA will consider expanding the number of popular classes like Reformer (Align) in the future so that members have a higher chance of booking a slot. One minor gripe I have is that you have to log into the Virgin Active MyLocker website to book classes, which strikes me as strangely archaic as even many of the smaller studios and gyms in Singapore these days have dedicated apps that allow you to book classes quickly and easily. The website seems prone to lags and crashes, and while there's a function that allows you to "watch" classes that are full, you'll need to once again log in to find out if a slot has opened up. This wouldn't be a problem if there was an app that could send members notifications about slot openings. That being said, my overall experience with VA has been good so far and with some improvements made to the technology, more classes offered throughout the day (and maybe more outlets across the island in the future?), there's no reason why it wouldn't be able to set the gold standard when it comes to chain gym brands in Singapore.

Booked myself a Reformer class (11:30AM weekday) since I had an hour in between work calls and have been looking to try out VA in the area. I believe I made it pretty clear the moment I stepped foot into VA that it’s my first time and am new to the studio. Checked in at the counter where staff gave weird looks and no one came forward to give me a quick tour of their facility and / or directives as to where I could purchase my grip socks. I was early (got in 11:10AM) and was left to navigate the studio on my own (while experiencing the demeaning looks from VA staff). The Reformer Beginner class was conducted by someone they outsourced, she isn’t a Pilates instructor w VA, just here to stand in for another instructor. OK. The class was mediocre at best, sped through without much application of techniques such as alignment, breathing etc which are obv core to Reformer Pilates. I do not encourage anyone to waste any time doing a class with them. Adios VA.

I would like to share my subpar experience with this gym. I have signed up mainly for the pilates classes and did a trial on 31 October. I was happy with the class and proceeded to sign up for a year long package. However, to my dismay, from November onwards, the pilates class format were changed to include pilates athletic classes. These pilates athletic classes are totally not what pilates is about - breath and control. Instead, the reformer is used as a machine to do various non-pilates movements on it such as jumping on the reformer bed; I tried one session and was amazed at how it can even be called pilates. As such, the number of classes that I could attend for pilates was diminished if I were to exclude these pilates athletic classes. This change in pilates class format was not highlighted to me by the consultant assigned to me and I felt it is not ethical as I had explicitly told him that I am only looking for pilates classes and was happy that I found a location that was very convenient for me. Furthermore, some of the pilates instructors are just really not so competent, unlike the instructor that I had my trial with (which was the reason why I signed up in the first place). Other issues I faced were the inability to claim my personal training session which was supposedly included in my membership. I have asked my consultant how to book a session and was informed to send an email. The response to the email was that I should walk into any gym to book the session. When I went to the gym, I asked but was told to book it with my consultant. In the end, I was not even able to book this session which is included in my membership. With all these issues, I have decided that it is no longer worth my time to continue on with this gym, and have paid the $500 to terminate my membership. I have asked for partial waiver given the above issues but was rejected. Hopefully people are aware about these issues before signing up for this gym, especially if you are looking for pilates classes like I am.

Water heater got problem, this cycle instructor is full of herself. Staffs are not helpful. Classes r always short of slots. Don't pay premium price for this gym.

Relatively small Virgin Active gym with limited weight machines, but it is a new branch so the machines and the facility is spick and span. Great place to go for a workout and the staff are friendly!

crowded, almost no classes, impossible to book convenient time. very disappointing.

Very crowded and outdated facility. I signed up and decided to cancel the membership two days later. The staff Jenny said she will process and refund in two weeks. But that is not the truth. I asked many times, she always stall and says will help me check. then there is no message and till now more than one month I still haven’t received the refund.

Super clean and well-equipped gym. Most importantly, staff are welcoming and kind! I am so grateful to all of you who were at the club at 1.30pm on Jan 30 for pitching in a hand (literally) to the daunting task of finding my wedding ring amidst a mountain of laundry. You have no idea how touched I am - you did this enthusiastically, without complaint or expectation of reward. It had been a tough month following a tough 2023 and this was the nicest gesture I've received. I hope the VA management will appreciate you as well on my behalf!

Ive signed up to VA a few months back and I must say I made the right decision. I’ve enjoyed all the classes that I have attended specially the Pilates sessions. I appreciate the cleanliness of the gym and most importantly the friendliness of all the staff. Special compliments to KC who have been so helpful since the beginning of my sign up and continuously assisting me on my queries and request every now and then. Would definitely recommend to reach out to her if you’re interested in joining the VA.

I've been a dedicated member of Virgin Active for some time now, and I can't say enough about the fantastic yoga and reformer classes they offer. In particular, I've had the pleasure of attending classes with Georgia and Hayley, who are phenomenal instructors. Not only are they experts in their craft, but they bring a positive energy to each class that's truly invigorating. Their willingness to listen to feedback and consistently provide varied and creative sequences is commendable. What impresses me most is the effort and thought they put into planning and curating each class. Attending back-to-back classes or multiple times a week is a delight, as they always introduce fresh sequences while staying true to the week's theme. Beyond their expertise, what truly sets Georgia and Hayley apart is their patience and approachability. They take the time to connect with members on a personal level, creating a welcoming and inclusive environment in every class.❤️

Hmmmmm, I like. 🙂

Warm and friendly staff, superb instructors! Everything is clean and sparkly. Staff takes the check-in, check-out process very seriously during this COVID period. Spray bottles and cloth provided on the limited bikes in the spin studios, with staff coming in to further clean the place up between classes. I definitely feel safe and at ease here. Jiayou, VA staff!

Missing some equipment available at Tanjong Pagar, but it’s understandable due to smaller space. However strange to see that management didn’t add couple of belts to add weights for pull-up exercise after query more than year ago. Also extra EZ-bars is something what VA is missing everywhere in assumption that it’s needed for Scott bench only.

I am writing to express my concerns about the recent experience I had during a cycling class at Virgin Active PLQ. The air conditioning in the cycle room was not functioning properly, causing the room to become uncomfortably warm, stuffy, and suffocating. This made it difficult to exercise and raised health concerns. This is not the first time it happens, the aircon will auto shut down about 10 to 15 mins into the class. Have feedback to the front desk a few times but apparently nothing is done. I kindly request that you address this issue promptly to ensure the comfort and safety of all members. I appreciate your attention to this matter and look forward to a resolution.

The range of equipment is fantastic, and the staff is always friendly and helpful. The cleanliness and hygiene standards are top-notch, making me feel comfortable during my workouts. Terence is very enthusiastic, which makes me more confident during the workout period.

I’ve been a member for more than a year and simply love the gym. Jenn signed me up and has been so helpful with my follow up questions. The instructors like Terence, Mira, Ming and everyone else are friendly, knowledgeable and conduct their classes really well. The receptionists are always smiling and energetic. The facilities are well maintained too. A lovely atmosphere and Plus super location at PLQ. One of the best decisions I’ve made. Sign up!

They have a high quality, diverse group classes and have equipments that are in good condition. this gym is very clean and has sanitation spots for us to clean the equipments after our workout. they also have toiletries provided such as body soap, shampoo and conditioner, deodorant etc. also they have amenities like hairdryers and straighteners. the staffs are also very welcoming and kind. Kim ( one of the staffs ) signed me up and has been super helpful and kind. she explained to me all the questions i had perfectly. Therefore, i did not regret signing up here in VA.

It is a smaller gym compared to other branches, but it has all the essentials for me. Not many HIIT classes in the weekend which is quite disappointing for me. This one also has no sauna The front office people are the friendliest and they remember your name. Gym attire is a bit outdated but better than fitness first. I feel not really crowded compared to FF nearby! I can do my workout quite well here.

Outstanding facilities and service. Recommend this gym! It's premium.

One of my fav gyms in Singapore. Classes are great and there are many, the equipment is amazing (the RPM bikes need to be upgraded though). Overall, good experience there. Recommended! You’ll get much more than what you pay for!

No more dancing class in phase 2. I can only attend Yoga and Reformer classes, it gets boring...

200$ / month gym but 6pm closing time means vacating the place at 6, not stopping workout at 6. Even the government pools are more generous

I went there to wait for someone. I was not even able to wait at their reception unless I register. I did it several times at the Raffles premises. Not a nice and friendly atmosphere!!!

It could be crowded, expensive and sometimes the lift doesn’t work(which would be very frustrating especially on leg days) but then you have the best personal trainers who become family. Terence, the pocket rocket, is one of the best trainers who goes the extra mile to squeeze you out of your humanly pleasures by making you do additional sets at end of the session. Stand up guy ❤️

Love the place.

The first gym I've signed and won't go anywhere else! I had a goal in mind to effectively learn how to do weight training myself and glad that after close to 5 months of PT session with no other than Terence who is an ultimate powerhouse I can now successfully say that I can smash a full week of workout myself!! Truly learnt so much here, from hating weights to learning to counter my fears, dispel my beliefs and truly learn from the best. If there's anyone you can bump in the gym it will also be Terence who puts his 110% into every single session *rain or shine I'm serious*!! His dedication to fitness and training is truly admirable and motivating. If you've ever been to his grid classes (which are always fully booked) every Fridays and Saturdays, he is also full of energy always staying upbeat and positive while still correcting your form and pushing you. There's no slacking when he is around!!! :P Big shout out to Terence the champ, thanks for the wonderful energy and vibes day in day out, it's truly contagious!! =) 10/10

Call me weird but I’m loving the smell of the place! Clocking my cardio workouts mostly at Paya lebar’s cycle spirit - Clare / Christian/ Mabel’s classes are amazing! Gym uses Appelles products, am enjoying my post workout showers ~

I have been training at the Virgin Active Paya Lebar outlet for about 4 months now, and have also taken up personal training with Roy Ho. I must say it has been one of the best wellness decisions I've made in a long time. I decided to take up PT because I was seriously getting out of shape and yet had no idea how to begin at the gym. I had a previous lower back injury and also play football once a week - I wanted the gym training to accommodate to this whilst also being able to get the most out of it. The training program that Roy has planned for me has been very effective, and he is always making minor adjustments to ensure that the intensity and gains for each session are optimal. He is very knowledgeable and just about knows every kind of exercise or movement - which is very beneficial as he can still find an exercise to work a muscle even when it no longer has strength or is very pumped. He also doesn't try to push you to do or sacrifice things that you may be uncomfortable or not ready for the sake of progress. He is also a very encouraging and dedicated trainer - he even plans my workouts for me on days that I train alone, though he is not obliged to do so. I can see very visible progress in the short 4 months training under him - my arms have grown, I dropped 2 inches in waist size, I dropped 5% body fat, I can now dumbbell chest press 18kg now compared to 6kg when I started, honestly this list can go on. I highly recommend Roy to anyone who wants to get into shape but has no idea how to start or has never ever been to the gym before. Also, my experience with the Paya Lebar outlet has been fantastic so far. You can really tell that a lot of effort has been put in by the staff to provide and maintain that premium feel, which makes going to the gym a more enjoyable and comfortable experience. Though this may be a more compact outlet compared to the other Virgin Active outlets in the CBD, honestly it has more than enough to cater to people with varying levels of fitness and interests. The gym is visited by both beginners and heavy lifters alike across all age groups and the classes are always fully booked. And by classes I mean reformer pilates, spin, bodypump and GRID training - yes all of these are available at Paya Lebar! I can see myself being a regular here for a very long time, and will strongly recommend everyone to give this gym a go if you're looking for a superb place to get a workout.

Loving this gym

Good gym and choice of equipment

Love the classes at VA especially Lynne's yoga align class on Wednesdays! I have been going to VA from January this year and honestly I'm quite surprised that no 2 classes from Lynne are the same. Perfect balance of letting us try new poses while letting us go at our own pace :)

Clean, well-equipped and good varieties of classes & equipments. Staffs are friendly and love the vibe there. Special shout out to Rozanne Y. for being so motivating and making Reformer Pilates classes so interesting & satisfying. And also special shout out to Jeslin L. for Yoga classes that not only help me physically relax but also spiritually calm. My PT classes with Avan had really helped me transform and strengthen my body and also inspired me to want to keep becoming better.

One of the newest Virgin active centres, great classes and the quality of the instructors and the atmosphere is excellent.

Love the gym environment light and spacious.

Clean new equipment friendly instructors nice fruits freebies best showers

The manager or staff here has no empathy to understand their clients need. Although I cannot travels back to Singapore because of COVID-19 and travel restrictions, they still confirm to charge me money.

This is a more boutique gym (pay lesser if you just go this gym) than other virgin active, but has very specific classes that I like especially the reformer and body pump classes. I usually go on weekends and it’s not very crowded though small area. What I love is their free massages, threadmills machines come with Netflix (you need your own account) and YouTube! There’s complimentary attire they would rent to you, and also shower facilities and hair dryers etc. lockers are available as well. Everyday there would be fruits in a basket and free tea and coffee and water :)

I love this place simple and awesome. Weights, cardios, classes... and great people working there. What more could you ask for?

Great fitness centre/gym that has a reasonably-sized open space for free weight training. There are two squat racks and ample equipment available. Several number of studios allow for classes like yoga, pilates, spin, and HIIT.

The staff there are very friendly, accomodating, and professional. A positive difference in service attitude than my home gym, Holland branch.

Friendly staff and good equipment. The gym is a bit small but it has the essentials, and in mornings it’s not too hard to find the equipment you need. Only exception is the only bench in the gym is often in use. On weekends, though, it’s super busy. Probably evenings too (like every gym) but I haven’t been there during the evening.

Good atmosphere

You're supposed to come with just your shoes but they never have your size and never have socks. For people working out before going to the office, go somewhere else. No many machines either here. If you don't use other branches, it's not worth the price. Last thing, they never replied to their phone number nor email... So, not great service

Great service staff and trainers! Clean equipments and fun atmosphere too.

weirdly shaped squat rack here is an absolute death trap. pins are only a foot long and monkey bar on top makes overhead presses impossible

I've been a member with VA for over 2 years but I have never thought of changing my membership to other brands because I'm an advocator for good services and amazing facilities that any outlet of VA offers. I used to go to True and Anytime. The personal touch of each outlets and the attention put in details are amazing. One great example is the machine to squeeze your wet clothes (have no idea what it is called), the toiletries available such as deodorant, body lotion and also amenities such as hair straightener (even for guys), iron board and the occasional partnership pop-up is such a great environment for all to enjoy. Most importantly, the gym equipments are top notch and always serviced frequently so broken down machines are super rare. I haven't mention, how thoughtfully each machines are arrange in a way that users don't really have to work far to go from one place to another. When it comes to classes, I must say VA's classes are close to what private studios would offer. The quality of Yoga classes are on par if not better than half of Classpass studios. I will not compare with True because their's is just a nightmare. Last but not least, I just hope that they can maintain a healthy flow of gym goers as it can be quite crowded at peak hours or make my dream come true if they would open up a new outlet (maybe in Orchard since TEL line is now there). I can't wait to go to other VA's around the globe and hope I can stay healthy with such a great environment to work out. I also hoped that the upper management can treat staff much better as I've seen many left for better offers (quite sad to see some leave). All in all, I love Virgin Active and this review speaks for all outlet here in Singapore.

Experience, friendly and patience Instructors! I would like to compliment Jeslin and Lynne for their super great Yoga Flow and Align classes! Their passion for yoga is evident, and their teaching style is both supportive and inspiring. They create a warm and welcoming atmosphere that encourages personal growth and exploration on the mat. Like the energy and positive vibes they bring to class each time (as we feel it in during the practice), and they bring great sequences too! A sequence consist of breakdown poses (to strengthen and lengthen), leading up to getting advanced poses seamlessly! There are very attentive to their class attendance such they always accessible or stronger poses for everyone; be it for Beginners to Advanced Practioners! Strong practice which might get Beginners intimidated but it is a great practice to attend to consistently - You just get stronger day-by-day! They give clear cues to enter and exit to poses - which is important to prevent injuries. And their calm class is superrrr good. It brings back ones' inner peace and focus after a long day! Thanks Jeslin and Lynne for being amazing always! Yoga and Reformer studios is small and cosy. Gym floor is spacious with variety of equipments to work with. Like the convenient location (which is near train station and malls!), making it easy to fit workouts into a busy schedule. To sum up, Virgin Active is still the best with a variety of classes! I always leave feeling energized and accomplished.

Nice environment. Nice cold tower.

Most well equiped and positioned gym for the office crowd

I prefer the outlets at Gucco & Marina One for the facilities like salt room hot cold therapy and pool but there are newer equipment

Classes offered here are great. Staffs are super friendly and helpful! Overall a decent gym to get some workout done. Smaller gym compared other VA branch.

I wanted to take this moment to express my appreciation to KIM, she was unwavering dedication, attentiveness and willingness to go above and beyond and have truly made positive impact on my journey in Virgin Active. You always taking time to actively listen to my concern and request. Your professional approach has made me feel supported you have a happy soul and warm personality. Keep up the high spirit. Take care!

Great place to work out!!

The advantages of this place are that since it's expensive you don't have to fight for space, it's really clean and everything works. On the other hand the selection of machines is quite limited and it's not cheap.

A good gym... might be a bit oversubscribed...

Signed up for VA a few months back, have really been enjoying my time there. Love attending pilates and yoga classes. I am thankful to KC for being so helpful in the entire process even beyond signing up. She is prompt to reply and help in any matters related to billing and classes etc. I'd recommend anyone wanting to explore the gym to reach out to KC!

I’m in awe of how welcoming KC and Joana is! I did Pilates Reformer Align class with instructor Celina and she is amazing, encouraging and fun! Her classes is worth waking up early in the morning. I’ve done pilates in different countries and studios but this is the first time an instructor is so engaging and hype!