Smile Direct Club image

Smile Direct Club

Dentist Cosmetic dentist Teeth whitening service

One of the Most Reviewed Cosmetic dentists in Glasgow


Address

1st Floor, Buchanan galleries, Glasgow G1 2FF, United Kingdom

Website

smiledirectclub.co.uk

Contact

+44 800 031 8113

Rating on Google Maps

4.70 (339 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 10 am to 6 pm
  • Thursday: 10 am to 6 pm
  • Friday: 10 am to 6 pm
  • Saturday: 9 am to 5 pm
  • Sunday: Closed
  • Monday: Closed
  • Tuesday: 10 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: teeth (6) service (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Asbestos F. 8 months ago on Google
    Aligners damaged my teeth/bite. Teeth are ruined and my money is gone. Terrible customer service. Once they have your money it’s impossible to speak to an actual employee. They also said you won’t be charged until you approve your aligners but this is a scam. They take the money and send the aligners before you get the chance to approve. Total scam. Customer service takes weeks to respond. Live chat refuse to give ahead Office address or give refund or any helpful information. They have lots of loopholes to avoid refunding or even replying to emails. Tried to reach out many times within the returns period and they ignore my emails. They keep saying “an account manager needs to deal with that” and yet the account manager doesn’t respond. Better to go to dentist and have professionals straighten your teeth AND fix your bite. Straight teeth ain’t worth much if you can’t chew your food. Invisiline from a real dentist is better as it fixes the bite as the teeth straighten. Look at the difference on how the work and you’ll see why SDC aligners are not good enough to do this. I’ve tried so hard to resolve this issue with SDC but I’m having to claim them through small court (I’ve done this before so familiar with the process). A judge with rule in my favour with the terrible product and customer service. Trading standards is next. Nearly 2k of my money they are holding onto. Should be illegal. Shady company. Check on YouTube for investigations on Smile Direct Club and you’ll see if not the only one. This could have been a simple refund but now I think it’s best to claim for personal damages to help prevent them doing it to other people.
    1 person found this review helpful 👍

  • 5/5 Thomas D. 11 months ago on Google
    I had an appointment with Cheryl today to get a new scan for my retainers after having some teeth work done. Arrived early and finished the entire scan before the actual time of my appointment. Very friendly team and happy how straight are my teeth after the treatment !
    1 person found this review helpful 👍

  • 5/5 Niamh C. 1 year ago on Google
    I had my appointment tonight at the smile direct club shop in the Buchanan galleries and from start to finish the customer service was exceptional. As soon as I walked in I was welcomed and made to feel very comfortable by Cheryl. Andy went through the process with me and also done my 3D scan and made it such a relaxing progress and made me even more excited for my new smile. I can’t thank the team enough for their amazing customer service and will be recommending this to everyone I can!
    1 person found this review helpful 👍

  • 5/5 Christopher A. 9 months ago on Google
    Shanon was very pleasant and welcoming, very informative and welcome to questions. I managed to get set up with SDC no problems and would recommend 100%

  • 5/5 camille c. 10 months ago on Google
    Definitely recommend !! super simple process - shannon was so helpful and kind and made me feel so comfortable! Thanks again :)

  • 5/5 dave a. 1 year ago on Google
    Just left the smile club in Glasgow after a touch up appointment and was blown away by the welcome and professionalism of Cheryl. Would recommend this treatment to anyone looking for that perfect smile. First class service. 5 stars guys.

  • 5/5 Florence M. 9 months ago on Google
    Shannon was amazing - so helpful, answered all my questions and was really friendly too! Can’t wait to get started. 😊

  • 5/5 Molly C. 8 months ago on Google
    Shannon helped me today, she was very friendly and informative and put me at ease with the whole procedure!


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