I phoned asking for a telephone consultation. I spoke with someone who said she was called Pauline. What a very rude individual who is obviously in the wrong job. She could learn a lot from young Liam about patient care. As far as the medical staff are concerned if u can get past reception they are superb.

Liam is a credit to your surgery 👏. Nothing is a problem for him, and he is always polite and very helpful whenever you phone

Worst GP in glasgow! Hour and a half on the phone to be told we'll phone you back. Dont give you a time so you end up missing it, just to phone back and wait an hour again! If you ask for an appointment face to face and reception, the horrible woman with black hair and an evil stare and attitude tells you, you need to phone up

Waited 1hr and 40 minutes to get through this morning to book a routine appointment. When I eventually got through, I heard “hello? Helloooo?” And was hung up on. No one called me back, and I know that my number comes up on their screen when I call. Probably because it is now their lunch hour. I cannot find any details of how to make an official complaint, aside from “contact the practise manager” but good luck in getting through to reception to find out the details. If you call after lunch, you are told to wait until the next morning and try again for a same day appointment. I have relied on NHS24 for things my own GP should have been able to see. Not necessarily the surgery’s fault, but clearly oversubscribed and understaffed. They are clearly firefighting, and the levels of care are not where they should be.

Came for an my appt at 3:50, was standing in Queue for 15mins. Got checked in and waited another 15mins only to be called back by Receptionist and said Dr Ritchie refused to see me as I’m 20mins late. What a joke!

So rude get new receptionists, the male receptionist is great, the others are so rude Once again the male receptionist us brilliant The brunette with the chip on her shoulder is a Disgrace, horrible person seems to think she is above her position, nasty nasty person Will be in on Monday to make a formal complaint, She seems to think she knows better than the Marie curie nurses, disgusting behaviour.

Very difficult to get an appointment and it seems patients are met with an attitude for asking for them. It’s a frustrating situation and I try to avoid contacting the practice as a result and end up needing nhs24 or sometimes something more urgent. It’s extremely draining. I understand the staff have a stressful job and not many resources but it’s not the fault of the patients. I really hope they can take feedback on board and improve the service.

I cannot praise this practice highly enough. Their commitment to care and helping patients is absolutely fantastic. Yes, it can be problematic getting through at busy times, but when you do reach the practice the whole team do everything they can to help you. Great service, deserves recognition - thank you for helping a very stressed and anxious lady on a Friday afternoon!

I was booked in for a telephone consultation at 2pm on a Thursday and am still waiting to get a call (its been 40 mins). I've tried phoning for a good 20 + minutes and they won't even answer the phone. Ill give them the benefit of the doubt because of the virus but seriously what happens if someone had a slot from work and didn't get the call then. Its a joke sometimes. They never answer the phones anyway. Im definitely moving practices.

Top marks for the health professionals and the guy who works on the reception at the Muirside Medical Practice. I've been using this practice for the past three years, the doctors / nurse I've dealt with whenever I've had a problem have been brilliant. Well done.

Great practice. Staff on reception fantastic. Always very helpful. Doctors always spend time and never rush you.

Practice not able to accommodate complex needs of patient and can be very quick to patient-blame. Will be leaving.

Excellent receptionist who work tirelessly but don't always get the recognition they deserve. The extra volume of patients due to the ever growing area must be exceptionally hard work for everyone involved. The receptionist are always helpful and professional and often go above and beyond to assist. A special shout out to Liam and the young dark haired receptionist - they are a credit to the surgery and NHS. The doctors also do a great job, all under challenging circumstances. well deserved 5*

Trying to call the surgery! Forget about it. Been in position 9 for 2 days now. Worst surgery in the uk.