Doctors and nurses are nice and offered a caring health service when I needed. However, the administration staffs especially the ones over the reception were extremely rude. More than half of the time when contacted to make an appointment with the doctor(only for genuine reason), they will refuse and if I ask further, they will say complaint then. I tried to explain it to them that I just would like to visit my doctor not complaint, and they will still suggest me to complaint. In post COVID world, they have become even more rude and refusing any doctor appointment. I do think NHS should take strict action against this administration because they don't deserve to work in a healthcare service. Thankfully, I moved on to another practice.

I think they switch off the phones after 4pm sometimes, I had a quiet day so l let my phone ring one day for over an hour and NOTHING, another day it was 40min an NOTHING. You can’t blame everything on COVID-19, Sick.people can be demanding and difficult, there is a few receptionist that are stellar who go above and beyond, and some I would not let them speak to the dead, let alone people that could be at their most vulnerable, that chip on their shoulders must make them so awful to those looking for help👎🤬

Contrary to the previous reviews, I always had a pleasant experience with receptionists/nurses and that is the only positive thing I have to say about this practice. However, the doctors are no better than googling the symptoms yourself. They don't seem very competent and are quick to brush you off, interrupt you and do not listen. Face to face appointments are impossible to get and their telephone lines are just horrendous - really difficult to hear what they are saying. Makes you wonder why we pay such high taxes to cover their 60k+ a year salaries.

Below are my general experiences 1. Impossible to get hold onto and get an appointment. Do expect to be on hold for 45 mins at least to get a response. 2. Reception will do anything they can to convince your health issue is not an issue. 3. When the receptionist has ‘failed’ to convince you that you do not need medical advice, they would provide you a unique email to send your detailed concerns and attach pictures (if applicable) of symptoms, which would be looked at by the GP. I was always told that the GP will then decide if an in person appointment is needed, or if the email is sufficient to prescribe necessary treatment, which would be sent to the pharmacy of my choice. - most times, I do not get a callback or response. A call by me to follow up with them will always lead to “we don’t have a record of that on your file. Can you please send your detailed concerns w pictures to xxx email again?” and the cycle repeats. - Only time I got a response. The practice decided to send my meds to a different pharmacy (without informing). Why bother asking “Which pharmacy would you like us to send your prescriptions to?” If they’re just going to send prescriptions to any random pharmacy? Called to provide feedback to the practice, unfortunately I was told if my prescriptions weren’t sent to my preferred pharmacy, I could ask around pharmacies in the local area. How is this helpful?? How is this fair for pharmacies as well? Am I supposed to drop in to every pharmacy asking for my prescriptions???

I had an average (neither very good or very bad, leaning towards good) experience with GPs. However, contacting the reception is a mixture of relief and hope when they finally pick up the phone after several attempts a day, and deep frustration when: a.) A receptionist picks up at phone at 17.55 which is my final try of the day only to inform me the surgery is closed and she can't book me in. b.)A receptionist is rude, hangs up on me, and before she does it, says "I don't understand why you're calling about your cough, I can hear you can speak to me on the phone" <-- back in late March. Reception-wise, worst practice I've ever experienced. Update: the last few times I called it was still difficult to get through but the ladies I spoke to were very helpful and polite. Yay!

Actively the worst NHS service I've ever experienced. They just do not answer the phone. I needed an urgent appointment and they insisted on having a telephone consultation. They never called but it was impossible to get in touch with them. They then said they didn't even have a number on file for me but never thought to check this. Another round of the same today - phone consultation booked but no call, now impossible to get through on the phone. Changing GP ASAP.

First of all, it was almost impossible to actually meet a doctor. The receptionist just put you on a call. I had to reach them several times in the past year, and they really exhausted me. The receptionists absolutely don't do their work. One of the doctors was very rude telling me that my problem is not treated in the U.K. and I should go back to my country to get treatment.

Last year I showed up for an appointment I had received via text regarding serious breathing troubles, chest pain and anxiety that had been ongoing for months, only to be told I shouldn't be there. Understandably upset by this, I asked to speak to someone regardless and was taken into an office by a nurse who entirely dismissed my anxiety and essentially told me to get over it, that that's life and I should have been expecting to have to live in the real world. I had daily panic attacks over the chest pain to the point where I could barely do everyday tasks, and had been previously told via phone I would be referred for an x-ray. On this day I was told a doctor would call me later in the day, and I would be referred for an x-ray. When the doctor did call later, she didn't mention the chest issues and regarding the anxiety simply said "well what do you want to do about it?" without discussing it at all or offering any solutions. I was half-heartedly given anxiety medication (which I had to do my own research on), and when I asked about the x-ray, I was told I had already been referred - clearly a lie, as almost a year later I have heard nothing since. Attitude towards patients was so outrageous that that day sticks in my mind even now. I would recommend finding any other practice.

Been trying to get a GP appointment for sometime now but no one picks up the phone. Tried both available numbers in their website multiple times a day with more than 10minutes waiting each time but still, no one picks up the phone.

I don't understand why people work there if they clearly don't like their jobs. I had a stomach ache for a week and the woman basically asked me "why are you calling the doctor if you are saying you can tolerate the pain". And told me to call 111 if the pain becomes intolerable XD

Can never get to see a doctor, told you will get a phone call in just over a week later. No phone call, its as if the doctors just don't care. Only 1 or 2 patients in waiting room, most consulting rooms empty, hardly any doctors in the surgery. Overworked,who are they kidding.

When someone accuses a sick patient of lying, the issue is not workload or being understaffed. I couldn't talk to the doctors much but one of the receptionists should not be dealing with patients. Never had a more appalling treatment. I've moved to another surgery that is also dealing with serious post pandemic issues, but at least they try to be understanding with a sick person.

The 1 star is to the nurses in the team who are approachable and understanding from what I've experienced. In regards to the doctor's (the one I have seen, literally searched the internet for symptoms regarding my fairly common condition - dismissive and unprofessional), and the reception/phoneline team - I will be moving GP tomorrow. Have called again and again at various times across the weeks to get a review appointment for my medication. The phone rings out, and even a couple of times "automatically" hangs up. Not impressed at all, I give 111 full credit for helping me as much as possible and going above and beyond for their clients.

DO NOT GO HERE unless you want to be ignored when you try to ring the practice by reception, receive rude service, have them forget to send your prescription, have them cancel your essential prescription for no reason then be uncontactable. My friend who also is at this practice has received no proper consistent treatment for a condition she has been suffering with for months with the practice giving conflicting advice and claiming they are too busy to provide appointments for them.

Absolutely shocking practice! Being prescribed wrong medicine because they did not even bother to see me, doctor never phoned me back due to this i ended up in hospital but I guess that suited them better instead of taking care of me. It is inhumane the way they treat you, requested my files they refused it, no follow up check ups, they do not care of you die. Could go on and on... i am unsure what are they getting paid for and I hope they will end up in a same situation that they put us in

The doctors will do whatever they can to convince you there is nothing wrong with you. They do not try to alleviate your concerns and are completely unsympathetic. I understand they have an incredibly difficult job, however I feel GPs should have some compassion for their patients. The nurses are fantastic. Don't bother asking for your prescription to be sent to a different pharmacy, as no matter how many times you ask it will always be ordered at Townhead. The receptionists will tell you it's your fault too.

They can delete the phone number because no one will answer, already changed to another GP.

was on hold for over an hour just to be told to call someone else was on hold for 45 mins to be told to call back tomorrow called to ask for the morning after pill, was told that the next available appointment was in 10 days felt like offing myself and had a 2 min phone call about my antidepressants, most of the phone call was spent confirming mine and my pharmacys details receptionists are never busy, just dont want to answer phone there is one GP that i have had fairly consistently, i cannot remember her name unfortunately, but she is an absolute godsend and most likely the only reason this place is still open, i give all my thanks for her

The worst GP I have ever been registered at, takes forever to get through and whenever I do I get palmed off and told to go to pharmacy. Got through today and said I had an appointment wasn’t just going to accept that I needed to go to the pharmacy so got me to send in photos and then got no response to what is quite an urgent matter. Will be signing up for somewhere else ASAP.

Very bad service, always lier, I hae booked appointment in every week, I visited centre, at that time they told me your appointment is not booked, and not giving proper solution, every time they do that. Please guys do not register with GP here, it's provides bed service.

Nobody picks up the phone, doctors are not helpful, it’s a run down place. Do not register yourself with this GP

Impossible to get an appointment , the lines are always busy or nobody's picking up and the operators answer to what i am supposed to do for my stomach pains until i have a phone appointment was ' drink milk' or take paracetamol.

Not a good surgery as I experienced. My health visitor never respond to my calls or text especially I time I need her the most. I complained about it but nothing has changed. Am moving to another Gp

I am currently waiting for them to answer the phone for an emergency appointment. I have been on hold for an hour and 20 minutes. Appalling. I’ve also been given the wrong prescriptions and am not taken seriously by the doctors. Wish I could give zero stars.

Could any one help to get email of the GP manger, I am going to complain. This is one situation from several. I was waiting for receptionist to answer the phone for about an hour and 30 minutes. I started at 0830 ringing to make an emergency appointment for my daughter, she is five years old . I walked to speak in person the receptionist gave me an email to send photos to Doctor. unfortunately the email was unfound there is something wrong with the email.

Update: called today for blood results and receptionist named Ellen was so amazing and helpfull. She did whatever she could to put my mind on rest. Thank you. :) I had good experience with this GP practice. I had my appointment few days after initial call. Its hard to reach them but once you do everyone is helpful and polite. Had my blood test on the same day as my app. Probably they are overworked but if you're kind to them they're kind to you. Nurse that took my blood was amazing and great asset to this GP. Thanks.