1/5 Patrick R. 2 years ago on Google
This
was
a
horrible
experience
and
unfortunately
it
took
place
on
Mother's
Day.
I'll
start
with
what
was
good
before
moving
into
the
issues.
Success
-
We
were
seated
within
10min
of
arriving
at
our
reservation
time
-
Our
table
was
clean
and
prepared
for
our
party
-
Drink
orders
were
taken
and
delivered
within
a
few
min
Issues
-
Our
waitress
was
rude,
kept
reaching
over
plates,
and
had
an
attitude
when
asked
questions
for
clarity.
-
The
waitress
assumed
my
children's
ages
when
bringing
the
check
and
charged
my
son
as
an
adult
vs
just
asking
for
details.
-
The
food
lacked
flavor
and
consistency.
Some
of
the
food
was
overcooked
and
other
items
were
undercooked.
-
None
of
the
servers
who
maintained
the
buffet
area
wore
gloves
or
masks.
My
Biggest
Issue
-
When
the
waiter
brought
my
check
she
attempted
to
add
her
own
gratuity
(17.69%)
in
the
area
the
customer
is
supposed
to
complete.
Then
when
I
called
her
on
it,
she
told
me
"it
was
mandatory".
I
scratched
out
what
she
wrote
and
wrote
my
own
dollar
amount.
She
proceeded
to
get
upset
and
told
me
and
my
family
"I
don't
need
your
money,
you
can
leave"
in
the
middle
of
the
restaurant
and
stormed
off.
I
spoke
with
the
manager
who
confirmed
gratuity
is
"suggested"
and
that
her
behavior
was
unprofessional,
but
nothing
else
was
done.
I
ALWAYS
treat
people
with
respect
and
leave
a
15-20%
tip
at
restaurants
regardless
of
the
food
quality
as
long
as
the
person
assisting
my
table
is
professional,
polite,
courteous,
and
respectful.
It's
not
about
money,
it's
about
your
level
of
respect
and
how
you
treat
your
guests.
This
was
the
worst
experience
I've
ever
had
and
would
never
recommend
this
establishment.
11 people found this review helpful 👍