The service at this hotel is excellent. The food service and valet staff are very attentive and friendly. Our valet, Antoine, always helped with belongings, the doors, and brought our car quickly. The hotel itself is well kept but a bit dated. That being said, it looks like a renovation is happening soon. Could use a better view of the area from our room as most of what we could see is the roof of the building which is a bit of an eyesore. Overall though a great stay and walking distance to desert diamond arena. The conference area is very nice and well maintained.

The location was nice but a lot of dining places were closed for renovations. The room was nice but the air conditioning did not work. When I asked for someone to check it out, they didn't come and I had to ask again. I even asked if they could provide a fan for the room so I didn't have to be moved and so I didn't inconvenience the hotel. They did leave a fan but they never did get back to me on what the ac problem was. I activated my mobile key twice and it never worked the whole time during my 5-day stay. The rooms are nice and big, beds are comfortable.

few thoughts regarding this property starting with the good. Service was generally friendly and attentive. The location in Glendale is great and is close to State Farm stadium and the accompanying entertainment area. Some of the rooms, including the one I stayed in, are newly renovated and definitely appear to be an improvement over the previous rooms. Aside from that, there are some significant areas of improvement needed for the Renaissance Glendale. First, and this is temporary, the hotel is under a massive renovation, which could be disruptive for some guests (November, 2023). While this is a good thing, it was not disclosed during the booking process that this was taking place (I booked through the Marriott app). Second, beware of rooms advertised with "Concierge Lounge Access." I booked, at a premium, with the intent of utilizing the lounge only to learn that it was permanently closed (again, not disclosed during the booking process). Third, the walls are very thin as I was hearing conversations of my neighbors fairly loud and clear. Finally, and perhaps limited only to the room I was staying in, the window was incredibly small given the size of the room. Not the end of the world, but it was a very small window on a very large wall and really limited the amount of natural light. I might be willing to give the hotel a second try post-renovation. However, this property has to do a better job of advertising major inconveniences like the renovation. Furthermore, the fact that rooms with Concierge Lounge access are being offered and sold is blatant false advertising (and dare I say fraud) and would likely prohibit me from returning again.

This hotel is truly a gem! Upon entering, I was greeted by a welcoming staff (at 11:30 PM), who swiftly checked me and my party in and made sure we were aware of all the amenities afforded us. When we got to our rooms, the decor blew us away! Additionally, the rooms were clean and spacious, above and beyond what we needed for a turnaround business trip. Parking was easy and check out was a super cinch. I will definitely stay here again when doing business in the area.

First, we always look and promote good and positive attributes! If you are a sports enthusiast, this is the IDEAL Hotel. Excellent service, clean with an exceptional bar and lobby. Great room, quiet, clean, odor free and well organized, with suitable desk space. TV with top quality picture and channel selection was perfect. Small balcony was a plus for evening relaxation and enjoyment. The shower was great with a terrific shower head. The ONLY complaint we had was a parking charge of $20. At the room price, the hotel parking should be NO charge!! This was NOT included in the ad, by the Hotel or HOTWIRE. I think we deserve a $20 refund. This was the only complaint. This one item will prevent a revisit unless we receive a refund. Many Thanks for the opportunity to review this fine Hotel less charging for parking.

It wasn’t necessarily a disappointment but it definitely was not what I was expecting! The hotel looks dated and just needs a refurb. Our tub in our room was not clean… huge disappointment and the carpet had stains on it. We went downstairs to see if any other rooms were available but the hotel was booked. We probably won’t be going back here unless there’s some improvements. Nice team there, very helpful and attentive! Great location and plenty to do within the area that doesn’t require a vehicle.

Checked in this afternoon and Adaline at the front desk was amazing. She found us a room with a jacuzzi tub and we loved it. She was fast, efficient and personable. We stayed here because we went to a concert and it was BUSY. The bartender was busting his a$$ and was so pleasant and crazy efficient. Try the prime rib sliders..yum! The rooms were spacious and the bed was super comfy.

We absolutely loved staying at this hotel. They only complain I have is that the room was a little warm but that is understandable due to being on the 9th floor. Other than that the room was extremely comfortable and VERY clean. The location was perfect, so much to do around within a walking distance, and the staff was very friendly especially the valet parking guy Jacob. If we ever travel this way again, we will definitely be staying there.

Our stay was wonderful! From the valet parking to all the comforts of our room. The room was very clean, and accommodating. We weren’t expecting the dry air to be so harsh on us, but the front desk was so nice and provided water bottles when needed. Everyone we encountered here was super friendly. Tracy at the front desk always had the best customer service! The only complaint I had, was the elevator sound we heard from our room. (Our room was right next to the elevator) but it didn’t ruin our stay! I will definitely book here again whenever we are back in this area.

We recently held a company event at the Renaissance Glendale. The event was a big successful thankful to the entire Renaissance Team. I want to specially call out Stacey Clarke, our Sales & Events Manager. She was so supportive and ensured we had everything we needed throughout the entire days of our event. The room was very accommodating, and the AV guys were available whenever we needed them. They tested and made sure the equipment was running properly each day. Our banquet Captain, Jessica, and the banquet servers, Sinai and Trong, were also fantastic. Our food was fresh and hot each day. Our colleagues had nothing but positive things to say about the food. Great Job Team!!!

The outdoor pool and jacuzzi are just FANTASTIC. Perfect temperature and size, swim and watch the beautiful Arizona sunset, or watch the hummingbirds. I stayed two nights and absolutely everyone I encountered was completely charming. From the reception staff (who helpfully printed things for me), to the breakfast staff (accommodating my special requests), through maintenance, and cleaning. Everyone was so nice. I hope I can come back and stay here again!

I had a great experience at a veterinarian health services of America conference at the Renaissance in Glendale. The food that Jose Luis, and Raul and the grand solera ballroom served us was fantastic. Jose Luis was very conversational and friendly and made it pleasant. Raul gave me excellent food suggestions and could not have been a nicer guy!

The hotel was beautiful. The service was great from check in to check out. I was especially impressed by the bartender Dan at the hotel bar. He made drinks so good that we didn't even have to go to the bars. Awesome hotel and will definitely be staying here again

My room was great, very comfortable and a good size. The place has some remodeling going on, but it was still very well organized, clean and staff is amazing. I was there for a conference and they handled it like pros.

I basically lived at this hotel during Covid as I worked on a project nearby. Over these last 3years the staff have become like family. All the boys at the valet, front desk, Rays lobby bar, housekeeping and management. Truly a great facility with even better people.

Our bartender at the pool "forgot" we ordered food. It sat on the bar for about 10 minutes before he brought it. Then no silverware no napkins...nothing. Luckily we used a towel. With the new resort going in I hope Renaissance ups their service game, or they will have NO business.

I have been here for conferences 4 times in the last several months and while I have not stayed in the rooms, (I live 8 minutes away), the service here is AMAZING. I have seen Ludevina help with conference meals and she's always so sweet and helpful and reminds us when dessert is out :) your staff is all sincere and quick, i love them all! Amazing service!

This was a horrible stay. The hotel was under renovation and the banging started at 8am and lasted all day long. We were never notified or informed that a renovation was taking place other then when we arrived and checked in. We called the front desk manager and he provided my family with breakfast buffet vouchers which there was no buffet during the week. The only two reasons we gave any stars at all were over the location and the very sweet server Aahlyia in the restaurant. She was amazing and truly understand true hospitality. I would recommend someone in management promote her and have her train others on how to take care of guests.

This hotel truly met every expectation, indulged every comfort and treated me like an individual. Sandra is a darling! She knows how to go the extra mile. I was a bit overwhelmed at first but have to say this hotel knows their business! Thank you all for an unforgettable experience!!

Came to town for a softball tournament and this was such a great spot. Newly renovated rooms are very comfortable. Location is so convenient. Everything you could want in walking distance. And everyone who works here is super friendly and helpful! Brenden was really awesome as was Sophia with housekeeping!

I stayed here for Mad Monster this past weekend and it was great! The best part (besides the convention) was Aaliyah in the restaurant. She was AMAZING! So personable and friendly. She had the best customer service. We did have a major issue with the hostess for dinner on 7/8. The hostess was extremely rude, gave us dirty looks and refused to fill our water glasses. When she sat us she threw our menus on our table and walked away. The wait staff was great but the hostess was horrible. Aaliyah made up for it though. The front desk staff were great too and super helpful.

I was working at the horror convention that took place over this past weekend, and just wanted to give shout outs to the amazing people who helped make it a wonderful experience! John helped me preset lights so I had the settings i needed at the touch of a button! Juan and Jessica were amazing captains that helped me take care of the room, and were able to assist in getting anything I needed. Santiago and Brenda were amazing bartenders that kept the party going when we needed it most! And David and Maceia were amazing and on top of getting the room cleaned up so we could do it all again the next day. Thank you guys for your hard work and positive attitudes! Absolutely love the staff here 🖤

This is such a great hotel. Even though there was construction going on for renovations, nothing was in the way or inconvenient. The outdoor courtyard is fantastic. Staff is pleasant. The location is great with tons of restaurants nearby. The valets Antonio and Jacob were very kind and quick to retrieve the car. Overall with great experience

The hotel is great, about to go through a renovation so hopefully that helps improve some of the finishes to match the high end feel it's going for. Brendan with the Valet team was super helpful, prompt and an overall sweetheart. Staff was very accommodating and helped out with any requests

Dan, bartender at the hotel, was courteous, engaging, and made the best old fashions my wife and I have ever had. Exceptional service throughout the night. Just wanted to give him some credit for hard work and skill!

The customer service was the first thing I noticed. When I pulled up to the hotel I didn’t see a self park option only valet. I hesitated because I didn’t have cash on me. Jacob the valet attendant was so kind and allowed me to park in their 15 minute parking as I had places to go after checking in to my room. When I returned to the hotel and check my car in for the night his customer service never decreases because I wasn’t able to tip him. I was very impressed by that. In the morning Brenden was there to get my car and again was very friendly. I offered to Venmo them both a tip and Brenden said it wasn’t necessary. Lesson learned for my next stay there. The hotel is undergoing renovations and is looking amazing. The walls are a bit thin in the hallways if people are outside talking but other than that I was impressed!

Aaron and Melanie were the best! So friendly, kind and attentive! I felt they really cared and went out of their way to make the best experience for us! We were there for a dance convention for our kids and while I didn't mind the renovation happening during, I am now with a very dry sore throat and worry it might be due to the construction happening.

Melanie the hostess in hotel restaurant is the greatest. She has the best attitude and personality. She laughed at all our silliness. Thanks for your service. Antonio the valet attendant is aslo great. So is William the weekday valet attendant is also great. Entire staff seemed to be very happy.

We didn’t stay at the hotel but we used their event valet parking and it was amazing! Branden took the keys and gave us our claim ticket, Jacob parked the car and they both were friendly and professional. They went above and beyond! They even ran back to the car for me right after it was parked because I had to put items the venue would not allow in back in the car! We will use this service every time we are at westgate and it is available from now on. Great job!

While the hotel was under renovation, everyone did an amazing job of making our stay a great one. Excellent hotel, great clean amenities and incredible staff ! One person in particular made us feel special and provided incredible service: Aaliyah Torres. She is a server in the restaurant on site and I would highly recommend asking to sit in her section! Thank you Renaissance Glendale and a special thank you to Aaliyah!

Shayla in the bar / restaurant did an awesome job taking care of us after the football game. It was busy and sje was great! The rooms on the other hand left a LOT to be desired. There is construction at the resort and you basically can NOT be in your room from 9:00 am to 6:00 or 7:00 pm because of the noise. We were NOT told of this when making the reservation and then we were told 5:00 pm when we checked in. I had to call and complain about noise from construction two of th three nights we stayed. For what we pay to stay here this is not acceptable. If construction is ongoing DO NOT STAY here.

My family and I were just at this hotel for the weekend for a dance convention/competition. The hotel was beautiful and every single employee we interacted with was very nice and friendly. The only reason for my low score is actually for the valet service. On Saturday we saw someone leaving the valet area a peeled out in the car and sped away. I don’t know if the driver worked for the valet or not, but he seemed to be friends with the person standing at the valet stand. It left a very bad impression… which I should have paid more attention to. On Sunday we came back from getting lunch and there was virtually nowhere to park so I hesitantly agreed to use the valet. The guy who took our car when got there was very friendly and answered a few questions we had despite being pretty busy. When we left the hotel later that afternoon it was even busier, and again the guy who brought up our car was very polite and friendly. Once we got home I started unloading the car and noticed some significant damage (curb rash) to the front wheel of the car. I wish I had noticed it before we left, but I can almost guarantee they would have denied doing it. I am extremely careful with my car and I’m 1000% sure it wasn’t damaged there before I handed over my car to them I should have listened to myself and avoided the valet. Lesson learned I guess.

Stayed for a couple of nights and even under construction was a great place to stay. Front desk staff did everything in their power to make sure our stay was comfortable. Branden the valet was exceptionally courteous, quick, and very helpful. The bartender Dan on Monday night was also Amazing. He went above and beyond to make sure that we had a great experience. Very attentive, did everything in his power to get the TVs to work so I could watch Monday night football. The bartender/ restaurant gentleman in the middle of the day was also exceptional. I did not get his name unfortunately. Overall the staff was great and very accommodating.

This was my second time visiting here, and even though they were still in the process of renovation, we had an excellent overall experience. Would come here again if I’m ever in the area again. Shout out to Nyla who was a tremendous help with checking our party in. You rock, girl! Stacey, as always, was a huge help with making sure our team had everything needed to be successful during our event. Very thankful for her. And Esperanza, who not only kept our rooms tidy and clean, but was always a source of joy and kindheartedness. God bless you, ma’am!

We loved this hotel and their restaurant! We came for the fiesta bowl! It is right next to the stadium- close walk! They had fireworks for New Year’s Eve at the mall right next to the hotel and we saw a movie as well! Great area and the restaurant in the hotel had great food and service! Jasmine was our waiter and she was just so wonderful! 5 star service!

Enjoyed our stay at the Renaissance for the Santa hustle half marathon right outside in the bustling West End entertainment district. Staff was wonderful, Especially Dan in dining and bar. With the reconstruction underway it was wonderful to find such a friendly and helpful gentleman. The only surprise was being notified about the reconstruction upon arrival and no compromise in cost of stay even though water was turned off for part of day

This hotel has just undergone a renovation. The rooms are you in modern A very nice upgrade from the old motif. The front desk staff and conference staff have been amazing to work with. Fatima a barista in the cafe it's very friendly and made it an excellent vanilla latte.

We stayed with our family of five and had a great experience. Even though the hotel was under renovation, we had a newer room, which was beautiful! We had breakfast downstairs one morning and Aaliyah was wonderful. She was so sweet and accommodating to my children. Great service and wonderful food!

Although undergone renovations, this hotel exceeded expectations on service and hospitality. Located within walking distance fro State Farm Stadium and the WESTGATE entertainment district, this hotel is great. A special shout out to Sue and Shayla in the restaurant for excellent service.

I recently had a delightful experience at the Renaissance in Glendale, where the exceptional service of valets Brenden and Jacob truly stood out. Their professionalism and attentiveness made my visit seamless, adding a touch of hospitality that enhanced my overall impression of the establishment. Kudos to Brenden and Jacob for embodying top-notch customer service.

The hotel is huge, beautiful and in a great location. Rooms were super clean and I loved my top floor (11th) with a view and big deck! Sammy at the front desk was so kind and helpful my whole stay, from when I talked to him on the phone before arrival to waving at me with excitement as I walked by during my stay, always offering to help in any way! Beautiful pool outside with cabanas, loved every minute of my stay ☀️

This was a nice afternoon with a friend. The hotel is open with a welcome atmosphere. The lobby is inviting the bar open with comfortable seating and large screen TV for news and whatever games are in play. The kitchen is open with a short but nice menu. Dining on Sunday is take out and served by the bartenders. They offer the best wings ever.

Hotel staff and service is excellent. The space is very well kept and clean. I have made this my hotel of choice for this area. The rooms are spacious and well equipped. Admittedly the hotel is slightly dated, but it isn't worn or anything. Just a slight refresh is likely due. Pool is large and "resort" setup. The restaurant was delicious and well done. I had breakfast there and will just make this my go to in my itinerary each morning.

I have stayed at this property three times while visiting the area and it is very comfortable. Nice pool area and fitness center, very comfortable beds, clean, and friendly staff. On my most recent visit Jackie and Corissa at the front desk went above and beyond to make our stay comfortable. My son was recovering from surgery and they truly helped make it a much easier stay. Highly recommend. Great location as well with lots of restaurants close by.

Loved the staff. Extremely helpful and kind. Dan was lovely and very quick. Heaven is without a doubt our new favorite bartender. Catch us back here soon for sure.

Nice hotel for a convention but staying here the experience was not as good as expected. Room service was disappointing as we received our breakfast in a bag and boxed instead of plated on a tray as usual. $63 for a box breakfast not worth it. Housekeeping service not given unless asked and not as clean as should be, coffee bar not filled with essentials. Bathtub dirty. I know places are under staffed and everything but getting less service and paying more doesn’t make people want to continue to support businesses since we live in Phoenix and wanted a treat away from home.

just checked in and so far it has been an amazing experience!! sat at the bar with Gloria, who is so sweet and made sure we had a great time! i will definitely be back :)

I cannot say enough about this incredible establishment. The staff is absolutely incredible and kind and every way, very courteous in the food is delicious. My sweet was incredibly clean and everyone was very accommodating. I hands-down recommends hotel to anyone who may be looking for a great place to say had an excellent price.

My husband and I stayed here for almost a week for my husbands conference. The property is beautiful! The room was nice and comfortable but my absolute favorite part of our stay was our bartender, Carla. After meeting us ONCE, she remembered our names and what we were drinking. We were talking amongst our colleagues about how we were so impressed by her demeanor and positive attitude no matter how busy she was. We kept that bar busy for sure! We always made sure to sit on her side of the bar for excellent service and a smile. She definitely needs to be in a position that trains any future staff. We will be back for sure!

Great location,open beautiful lobby. Very professional an friendly staff. We stayed in a 1 room suite and it was really spacious and layed out well. Very clean. My only criticism would be that the bar should be open later an not close for a couple hours in the afternoon. Room service menu an hours are limited as well but service and food was pretty good. Beautiful pool and grounds. I would definitely recommend this hotel .

We stay at this particular property multiple times a year and have always been impressed with service and cleanliness. However this past weekend the front desk staff, Tracy and Sammy specifically, went absolutely above and beyond for my reservation. They are kind, courteous, and go out of their way to ensure guest satisfaction. Thank you so much! Looking forward to staying there and seeing all of the staff again! Truly top notch!

First, I must say that Sam was our front desk associate when we checked in. He was awesome, such a delightful spirit. Front desk staff are the face of the establishment, he is the type of person who represents this hotel well. I will come back primarily because of the service I received from Sam. This was my first time in Phoenix, and this hotel was great. The rooms are comfy, with great space. Not to mention, you’re right next to the entertainment district. Thank you to Sam, and The Renaissance Hotel for an amazing weekend.

The manager helping us check in provided excellent customer service. She went above and beyond for us when she realized we were a military family. Her appreciation for military service as well as your hotel will keep us booking with you on future trips. The room was magnificent with the spa tub & great views!

Booking online was fast and easy, and I got a good discount with my AAA membership. Check in was smooth and seamless, a couple questions and we were on our way. The room was nice enough, nothing extravagant, but certainly nothing to complain about; The bed was comfortable and the AC worked great. Soleil had a great breakfast with great service. The location was ideal, as we were there to see a concert at the Desert Diamond/ Gila River Arena. We parked in the hotels garage and didn't worry about finding parking for the show. It was a quick walk to the arena and restaurants around it. Will definitely stay again if anything ever brings us that way again.

Dan at the restaurant was excellent 2 nights in a row! Dan was even helpful when we requested booster seats so we could reach the bar top when sitting on the bar stools. The front desk person at 10pm on Saturday was very good even though she should have been off an hour prior. The valets were friendly and responsive to our needs. Overall everything was outstanding.

Great rooms. Friendly staff. Went to the spa. Booked a package at the spa: massage, facial, manicure and pedicure. Once my first service was complete I waited in the lounge for my massage. I waited for over an hour when they finally said I was only booked for a facial. I was able to get my massage but I had to return for manicure and pedicure the next day. The following day i arrived 10 minutes early for my appointment. The nail tech was already behind. They had only been opened less than hour. I waited 25 minutes for my pedicure. When the nail tech finally started my manicure I asked for my cuticles to be trimmed and taken care of. Nail tech said she didn't have time. So they are running over 25 minutes late and I couldn't get my cuticles even trimmed. All the services were good but very annoying that I had spread my spa day into 2 days and then not even get my nails done properly.

My family and I recently stayed here for the Cardinals Scrimmage and the location was 10/10! Across the street from the stadium and right in between outlets, restaurants, shopping, nightlife, etc. The rooms were a little dated and could have been cleaned better but the service and all around hospitality made up for it. The Valet Employees went above and beyond to make sure we had our car within minutes. (There was a black male with dreadlocks working on Sunday who was always super helpful!!) Soleil, the restaurant, had some of the best service I have ever had. Alyssa and her team went above and beyond to help me with my toddlers during breakfast. There was also an older Caucasian woman who helped me with my toddlers at breakfast over the weekend. PS: the Buffet breakfast at Soleil is the best I’ve ever had and I’ve easily eaten at hundreds of hotel breakfasts, this was by far the best. The courtyard was so nice to relax in and our overall experience was absolutely amazing. So many hotels could learn from the customer service of this Marriott. As an NFL Wife, we travel a lot/alone with our kids, and it means everything to be able to feel safe and comfortable at hotels. Can’t wait to come back soon!

I had stayed at the Renaissance previously, and though I’m not an avid traveler I was looking forward to staying there again. The facility is nice, clean, and relatively new. Other than room doors apparently designed to slam closed as loudly as possible, it is pleasant and peaceful. Most importantly, it is super-convenient for attending conferences held in the facility or events nearby. On my most recent stay, I was asked at check-in if I would be requiring housekeeping service. I declined, specifically asking that my room not be cleaned during my stay. Four days in, I went back to my room to find that it had been cleaned anyway. This is a problem just in principle; but it was especially alarming because I had prescription drops, ointment, saline, and implements in the bath area to care for my eye following extensive surgery. I had taken extreme measures to ensure these items had been kept clean and isolated from possible sources of infection, and I found them all (neatly) rearranged near the bathroom sink, in a completely unknown state of cleanliness. Despite being highly distraught, I immediately went to the front desk and as calmly as possible tried to explain what had happened and ask who to talk to and if anything could be done. The woman at the desk reiterated several times that she was sorry, but in no way indicated she understood the depth of my anxiety or the seriousness of my concern. I would be the first to say that the likelihood of blindness from inadvertent infection would be low, but the mere possibility seemed to be actively brushed aside. Near the end of our discussion, I pointed out that it didn’t seem right for my employer to pay nearly a thousand dollars for me to stay there, and keep up their end of the agreement, if the hotel could not keep their agreement to just *not* touch my things. The response to that was to offer me a voucher for a free drink at the bar. That turned my distress to anger, and I had to walk away. By chance, my boss’s wife had stopped by during this interaction to invite me to join her table for lunch. As we departed the desk, she offered to run to Walgreen’s to buy me some alcohol to at least try to disinfect what I could. That she immediately understood and took responsibility – for a problem she hadn’t caused - only underscored the lack of the same by the hotel staff. This is perhaps an isolated event, and I am almost certainly more sensitive to it than most. Still, if you do not wish intrusion into your room, be advised to hang out your “Come back later” door sign (even though the wording suggests you *want* housekeeping service, just not now). And hope that this episode is not an indication of more systemic issues at this facility.

My institution just hosted a day of special events at the Renaissance Phoenix Glendale Hotel and Spa and it was a complete success. The team at the Renaissance, let by Katie P, were incredibly accommodating and provided the best customer service. From banquets, to set-up, to A/V, everything was perfect. The planning process was straight-forward and easy. The day of the event was met with many requests and the staff were quick and ready to provide those last minute adjustments. Everything we requested throughout the process was met with a Yes! Kudos to Katie P and her team. Be sure to utilize the online room request link they will send you for the day of the event. It's the quickest way to get your requests fulfilled!

This is our 2nd day and while working from my room, I just had the most wonderful service from Miss Esperanza from the hotel’s hospitality team. She was extremely friendly, courteous, and kind. I’m used to getting great service during our trips, but I rarely have a staff member that makes me want to write a review. Honestly, she was like talking with a friend that just happened to stop by to help clean up your living space. It’s also worth mentioning that every staff member we’ve encountered here so far have been very professional and helpful. Worth staying here again.

Our company partnered with the Renaissance for our event in Glendale; we have over 150 travelers. The hotel was beautiful, well-maintained, and the staff we interacted with were all great. We especially enjoyed working with Stacie, Lynn, and Matthew in group sales, and Chris and Jung from the front desk team. They went above and beyond to ensure our needs were met. Our group looks forward to a return to this property soon! Thanks all--from Top Rank and crew.

I recently stayed at the Renaissance Phoenix Glendale Hotel & Spa and I have to say it was an absolutely amazing experience. The hotel itself is stunning, with beautiful decor and all of the amenities you could possibly need. However, what really made my stay stand out was the incredible service provided by the staff, particularly Antonio the valet. From the moment I arrived, Antonio was incredibly welcoming and friendly, taking the time to help me with my bags and making sure that my stay got off to a great start. Throughout my stay, he was always on hand to offer advice and recommendations about the local area, and he went above and beyond to make sure that I was comfortable and happy. His attention to detail and commitment to excellent customer service was truly remarkable.

This hotel was a great place to stay. From the moment I called the hotel to inquire about my reservation, I was meet with kindness and professionalism. Upon arrival we experienced the same friendliness from Tony the manager. We also had a great server Aaliyah at Soleil the restaurant in the hotel. They made our trip a success despite some issues that we experienced that were out of their control.

This is our second time staying here and the service at this hotel is always amazing. From the guys at the valet who are always so friendly and greeting the guests to the very attentive front desk staff. I need to give a special shout-out to Antoinette Love at the front desk who was just so helpful and friendly she made my day. Definitely will be returning!

Just arrived and I have had great service while waiting for an early entrance to our room. Greeted by Will in valet and then Antonio was gracious enough to grab our bags. Breeze went above and beyond to help us get in a room asap and to help prepare for my team’s arrival tomorrow morning. Harold double checked on me to make sure everything was copacetic. Brianna was great bringing our car around in a timely fashion. Breeze did a great job of extending two rooms for us to shower and get ready for our flight after our last game. Thank you Renaissance and we can’t wait till next year!

The restaurant and bar were our favorite areas as we could order the most wonderful food. However, food is not all that counts but service can make a break an experience. Ricardo, in the bar was outstanding, so personable and so helpful. Then Melanie in the restaurant had such a bubbly personality and also so helpful and accommodating. Both Ricardo and Melanie actually made our stay With how welcome they made us feel. They are to be commended. Our compliments to the chef as well onJune 23 at 3:30 PM. The fish and chips are to die for. Do not know his name unfortunately. The hamburger and wings were also grate that we had while there.

The service is always wonderful at the Renaissance. The valets are so helpful. We were there 6 days this time for business, and the valets were great whenever we needed to leave our car out front for a second and run up to the room real quick or helping us load up all our luggage. Antoine, Antonio, and Brandon P were very helpful, especially Brandon P as he managed to fit all our luggage in our trunk, which was no small feat. Thank you!

My husband and I stayed in this hotel for a conference. We had a wonderful experience. I appreciated the clean and well appointed rooms with the option to sign up for daily housekeeping service, and I liked the ample areas for gathering downstairs. We also found the staff helpful and friendly especially Shayla who served us breakfast on our first day.

My personal experience has not been so good in this particular hotel. For the amount of money spent I expected better quality rooms. We have a cracked sink in the bathroom which sucks. The shower jets are so sharp that kids don't want to go in shower and it can't be adjusted either. The refrigerator is very small and water takes quite some time to cool. The air-conditioning would stop at night times and I would be sweating at times. The view from the hotel is not good either.The good things about the hotel is their beautiful lobby, indoor and outdoor swimming pool and the location of the hotel, nice restaurant and bars near by.

Aaliyah was our server for dinner tonight and she was fabulous! She knew the menu, answered all of our questions and was an all around great human! She made our dining experience extremely lovely! Sad she is off the next day while we are here but happy she gets some time off. She deserves it!

I had the best experience on just the phone!! Sandra was the hotel operator and her customer service is beyond amazing and I think she definitely deserves the biggest shout out for it. She was so sweet and helpful. People that are truly good with customer service need to have a spotlight. Thank you, Sandra. I go here every year for the Mad Monster Party and hotel is always such an amazing place. Very clean, well kept and very helpful staff.

Had an amazing stay thanks to Sandra- she was friendly, welcoming and knowledgeable. We had separate reservations and she was able to link them so we could stay in one room the entire stay and made it very easy for us! Hotel was very clean & nice, only reason for 2 stars on the room was the air conditioning was struggling bad and the room just wouldn’t cool below 74/75 no matter what we tried. Restaurant & bar were great and staff was amazing there as well. I would definitely stay here again.