Do not stay at this hotel! SCAM, FRAUD, IMMORAL MANAGEMENT. Do not stay at this hotel! Please read the recent reviews. Horrible experiences, including our stay. No management on site, improper building maintenance, HAZARDOUS ROOM CONDITIONS. I am a real person, my name is Christopher, and I stayed at this Hilton with my girlfriend in early October of 2023. Please for the love of God do not stay at this Hilton. Among this hotel’s many problems are the old building’s faulty plumbing. I slipped and fell in the shower during my stay due to a clogged drain and standing water in our shower. At no point was the hotel able to clear the drain and clog, nor did they give us a functioning room to move to, nor did they ever acknowledge that I fell due to standing water in their shower. EVEN WORSE, when we complained to Hilton corporate to look into the behavior of this hotel’s management, the manager told Hilton corporate that “they have resolved the issue” with us and that Hilton corporate should just close the complaint. THIS IS A COMPLETE LIE!! And the corporate complaint case was closed. Not even their bosses can control their behavior it seems! These people provide an OLD HOTEL, they bully their guests, they lie to corporate, and expect to get away with it. For the love of God, and for your own safety, please DO NOT STAY AT THIS HOTEL.

TDLR: Don’t stay here if you want to stay at a hotel with working plumbing and helpful staff. Our sink and shower would not drain and the staff did not fix the issue or allow us to change rooms leaving us unable to shower prior to a family wedding. While we were away the staff assured us they would fix the issue. Later that night, my boyfriend used the shower and the tub began to accumulate standing water. He tried to exit the shower and slipped and fell. There was no manager present at check out which meant we were stuck paying $600 for this experience. On the phone later that day, the manager explained that the plumbing issue was resolved on their end so they were unable to offer more than a $60 deduction to the bill. On top of that - furnishings were dated, mattress was hard, and pillows were thin. Wall paint was peeling and baseboards smashed. Room fridge and AC turn on and off during the night making a good nights sleep difficult.

Horrible customer service from Clarissa at the front desk. We got to the hotel around 3:15pm. I thought check-in was at 4pm so I asked for “early check-in”. The person who checked me in was nice. I went up to my room and noticed the ac/fan wasn’t working. I called customer service and they told me I needed to talk to maintenance and they would transfer me (I thought that was weird because shouldn’t customer service be coordinating with maintenance not the guest but didn’t say anything) no one in maintenance picked up. I went downstairs and was greeted by Clarissa (the customer service supervisor). I told her what happened and that no one in maintenance answered. I told her my friend was 5 months pregnant and we couldn’t stay in a room without a working ac/fan and told her that we were going to an event that started soon and I knew we would be back late. I asked if it was possible to switch rooms since our event was starting soon. She first said that she wasn’t sure if they had clean rooms (after the fact I realize checkin was actually 3pm). She called maintenance and asked them to check our room. I then saw her checking in people with the same type of room I had. So I went back to the desk and asked her if they could switch our room since they were checking others in and they could fix the ac for a guest who was checking in later. She basically told me that it wasn’t her priority… she then said the hotel is sold out and the rooms are preassigned and per “their policy” they had to try to fix issues with the room before making a decision. She also noted that I booked the hotel from a third party site (why does that matter? I’m still a guest at your hotel. I didn’t say anything because I realized being rude wouldn’t work in my favor). So I asked her if the hotel is sold out and the rooms are preassigned what was she going to do if they couldn’t fix the ac. She said they had rooms that are not up to their standards (I guess look wise) but they could move us to the best one of those identified rooms. I couldn’t understand how she was switching up her answers every time I talked to her. 1. The rooms might not be clean 2. The hotel is fully booked and rooms are preassigned 3. They have extra rooms and would move me if needed be if they couldn’t fix the issue I then overheard a man check in and she confirmed the type of room he got then asked is that okay? He said if you have a king bed instead that would be great. But aren’t the rooms preassigned? Again I didn’t say anything because I figured he was probably part of their rewards program because she even offered him bottle water at his check in. 20 minutes later the ac issue was “fixed” but we didn’t stay in our room long enough to realize it wasn’t really fixed because we had to leave for the event. The ac would turn on and make the room very very cold and then the heat would turn on and make the room hot. It did that throughout the entire night. My friend and I were very uncomfortable but it was late and we knew the hotel was “sold out” so we just tried to sleep the best we could. I can’t believe Clarissa was the supervisor of Customer Service because she was anything but friendly. Very flat and short in the way she spoke to me. I would not recommend this hotel to anyone because the customer service was horrible and a simple amenity like the ac wasn’t working.

Unfortunately, did not have a great stay at this Hilton Hotel.. not only is it old but there are spiders in their beds got bit in six separate locations on my body. The bathroom is a whole separate story.. the sink and bathtub did not drain the dirty water and when asked front desk to send a housekeeper or maintenance to clear it out they did not send housekeeping/maintenance to deal with the issue. On the other hand the AC did not work in the room and when asked to get that checked out, they gave us the run around about sending a tech to check it out which did not happen. The rooms have no ventilation at all so you can clearly smell odors.. It so upsetting especially when staying more than one night and having to suffer through them. Keep very low expectations when staying here. It’s a huge disappointment. Hilton do better.

My wife and I stayed here recently and I cannot recommend this hotel at all. It is already quite old, which shows in its decor and interiors. During our first night, the thermostat in our room was not working and was very hot and uncomfortable. In addition to this, the bathroom was not clean and showed lipstick stains as well as other signs of uncleanliness. We requested to be switched to a different room but that did not happen until hours later. When we got switched to a different room after about 6 hours of waiting, we were shocked to discover that the bathroom was also not clean in our new room. Finally, during our last day, the toilet overflowed. An employee of the hotel promised that upper management would reach out to us but no one ever did. We even left our contact details with the front desk. We repeatedly tried to contact the manager but even the employees didn't know where he was. Up to now we have not been contacted by the hotel management. This leads me to believe that this might be their modus operandi: The manager will intentionally not show his face in order to avoid speaking to unsatisfied guests. Please do not stay at this hotel, it is not worth your time and money.

This is a good hotel, very clean, good service, very tidy public areas. What I did not like was the rooms. Very old rooms, old-fashioned furniture, very old-fashioned shower. Not suitable for the level of the Hilton Hotel and the parking price is very high for a non-central location. What I still did not like is the breakfast waiting which is extra charge and I was asked to wait 40 minutes with a small child

How is this a 4-star hotel?? Aside from the lobby, it had all the charm of a La Quinta on the side of the I-10. I mean, it was fine but I really expected more from a 4 star Hilton. There were beverages left in the fridge from the previous guests, the wallpaper was peeling, there was a bright red spot on one of the towels and the janky TV was only slightly bigger than my desktop monitor.

Very disappointed. Room was small, sheets and curtains stained. Bathroom shower dangerously slippery. It cost more for this room than larger and nicer rooms. I expected more for the price and location. I made a phone complaint and they never got back to me a month later. I had to call again to follow up with case number. I do not recommend this hilton hotel. All others we have stayed at for the past 6 years have been better.

It’s a Hilton, but a very old one. Staff was great, default for Hilton. Room was old, no shower just a bathtub, and it was super dark. The windows are floor to ceiling and opens like a balcony door, but it has no balcony. So be careful because someone can open it and fall from the building. It was bizarre to see that. But the views were amazing. Parking is also a bit expensive at $24, but California parking is crazy nowadays. I’d prefer to stay at the Woodland Hills location next times - which is renovated.

The rooms have horrible sound proofing, in my 4 night stay I was woken up by striking employes at 6 am. In the strike they were using every thing possible to wake up the whole hotel, even megaphones. I complained to the front desk and they did nothing to stop the loud noises. The rooms have horrible sound proofing as I was on the 17th floor and I can still hear the strike like I was right next to them. This ruined our vacation as we stayed sleepless

This Hilton is a quiet and non-fussy hotel which is exactly what I need. The hotel grounds are very pleasant and I absolutely love the pool. My room was spacious with a nice view of the pool. The rooms, however, are kind of thrown together without any elements of design. The TV is shockingly old and on the smallish side. I would never pay to view a movie on this dinky screen. Most hotel rooms today have at least a 40” TV mounted on the wall. The corded telephone has to be pre-2005. The tub is rectangular yet they have a curved shower bar with a basic beige shower curtain that barely keeps the water on the side of the tub. The king bed had multiple standard-sized pillows instead of four king-sized pillows. The bed skirt is a very nice woven fabric but the actual duvet cover is beyond basic. Why would management make these low-budget decisions for such a nice property? The location is fabulous. Took me 15 minutes to get to LA Live. I found street parking near the hotel. There is a Trader Joe’s across the street and the Brand shopping district is within walking distance. Would I stay here again? YES for the right price

Stayed there for five nights with points. Good services with friendly staff. From the front desk to the bar, are all very professional and helpful. Definitely enjoyed the stay as far as the service goes. As a diamond member, I was checked into an executive floor room with good views. However, the rooms were tatty, lackluster and have certainly seen better days. Alot of the amenities such as wifi and soft products have been unimpressive. I've constantly had issues with the amenities as the maintenance staff could not fix my bathtub tap. The second room which I've moved to had the identical problem. However, the issue was rectified the next day. I have not been impressed with the resolution of the room issues. I was asked on the Hilton app saying what can they do to make the stay better. I replied, move me to a room with good views like before if possible. However the message was ignored, with no explanations. (could have simply said all the other rooms have been filled.)

4 star hotel? My room was upgraded since I am Gold status. The TV is a 32 inch Sharp. POS Room is clean and fine but very basic and very old. Only here one night. No complaints but for the price these rooms need some upgrades.

Pros: Beds were comfy, AC worked well, great views from the north side of the building. Housekeeping and front desk staff were excellent. Cons: Unacceptable wifi speeds for a business trip (2mbps on Premium). Water pressure in the shower was equivalent to that of a leaky faucet. Walls are paper thin, and you can hear everything from hallway steps to your neighbor's conversations (and extracurricular activities). Extensive wear-and-tear on the walls, furniture, and linens makes the hotel feel run-down. Overall, this property was not up to the Hilton standard – I will be choosing a different hotel next time I'm in Glendale.

The staff was very considerate and respectful. I'm only giving this stay 3 stars because of the pain points we experienced from the physical facility. The hotel lobby was colder than it was outside, which was not a welcoming feeling. If traffic noises bother you I suggest you request a room facing south. Our heater blew cold air but we did get it repaired. The thermostat, however, didn't really work because I had to turn off the heat in the middle of the night because it got too hot. Ice machines are only on floors 10 and above (we were on floor 6), but the one on the 10th floor wasn't functioning. For easiest results with the parking lot, get a physical keycard. I find it much easier to use than the electronic key you can access from your phone. I could feel cold air blowing in from the seams in the window in our room even though the window was closed. The elevators seemed old and tired and one of the two parking lot elevators had a sign saying the "jumping" feeling was normal. It reminded me of the Tower of Terror at Disneyland. At check-out I wanted a printed receipt but didn't get one because the printer was out of paper and I didn't want to wait any longer. So there were a lot of minor incidents that added up to "Not what I would expect at a Hilton."

Nice clean rooms with a great view of the mountains. A bit dated though . Location is just north of the mall area but not walkable distance. I really liked the digital key to get in and out of the parking lot. Parking is not free and the elevator in the parking lot seems like it's going to fall off. The negative was that I got 3 sets of towels for 4 and asked them using the app took a long time to respond. The phone call to the front desk didn't work.

We loved this hotel! The staff was very welcoming and friendly. The room was spotless and the beds were very comfortable! We didn’t hear any noise from outside or in the hallway, so it was very peaceful. Parking in their garage was $24, but it was well worth it for us in order to have peace of mind that our car would be safe. They took that $24 off of the $50 security deposit, which made things much easier. We were refunded the rest of that security deposit within 24 hours of checkout. They also have a gift shop in the lobby that stays open pretty late (10:30/11pm depending on the night) with food and other important things that you may have forgotten! I would definitely recommend this hotel!

The hotel is very accessible and is close to many shops and stores. The rooms are clean and spacious. The service is hit and miss; the front desk staff were super friendly, but I can’t say the same for the rest. They can invest on upgrading the breakfast buffet, and changing the signages particularly in the parking.

The name "Hilton" used to mean something in the hospitality industry, where I worked for 25 years. Not so in Glendale. I didn't get the room I booked on the app, my "free" upgrade that included breakfast cost $38, the sink and the toilet in the room were clogged, the staff was somewhere between indifferent and hostile, the restaurant was severely understaffed, and the hotel refused to honor the breakfast credit. To say this was no better than a Motel 6 would be demeaning to Motel 6. Get your act together, Hilton. Addendum: It’s been a month since I last contacted Hilton about this and they still haven’t bothered to respond.

Hotel and rooms were dated. Main issue was sound. I could hear others from in my room. As well as a worker strike out front at 6:45am. Issues might get solved better if the workers requests are meet by the company.

Worst experience ever. I only booked this hotel because my convention was in the same hotel. The hotel claimed their AC stopped working that evening and the whole hotel did not have working AC. We broke into heat rash and hives. All they said they could do was give us comp to breakfast and call it a might. I wish I can upload a pic of our angioedema. Never again.

Terrible place!DO NOT EVER COME HERE! We booked a king bed executive room and what we got is at most a Queen bed. The entire hotel is old, small and stinky. And our room is no where close to “executive”! We talked to the front desk staff about my room but they appeared to be offended and annoyed. I asked about how large is a kind bed in Hilton standard and they literally said it’s confidential info. They said “ HAVE A GOOD NIGHT” to me which totally sounds like a threat! And I am pretty sure some one knocked my door at midnight! It’s a nightmare! I have been taking Hilton as my first choice when traveling for more than 10 years, and I won’t stay with Hilton anymore!

Expected more as a Hilton Honors member. Hotel is quite dated, with visible markings on walls and doors. The room was decent, but there was noise coming from the cooler and bed was not very comfortable. Biggest issue was poor WiFi signal. I called the AT&T support line, spent an hour with a tech, and nothing was resolved. Raised concern with staff, was offered a room change but it was not communicated to later shift , causing a lot of confusion and having to explain everything again. Very frustrating and I'm disappointed with my stay here.

My experience was great! I had everything i needed a clean room, great view, clean bathroom, good food and friendly staff. The location was good considering price. The staff that I dealt with was super friendly and very helpful. I am a happy customer.

Worst hotel experience! Upon entering our room we noticed that the tub had hair and hair shavings. Was not able to reach guest service/front desk from the phone in our room. After cleaning the tub ourselves we noticed that the body wash refillable container was completely empty. An employee made our family feel rushed out of the lobby area where multiple people were eating breakfast. Room and service was horrible! Don’t book here!

Rooms are old the carpet definitely needs to be cleaned the furniture is really old outdated the only thing giving 2023 vibes was the TV. No water bottles in the room I got by far the worst room in the hotel no view at all I see is the roof of another building. Wall art in our room fading. Definitely do not recomendable. Forgot to mention my truck is lifted now I have to pay $29 dollars for each night because they’re parking is underground and my truck didn’t fit

I stayed at this hotel for 1 night with my family after a very long hot day of roaming around in LA. I had booked 2 rooms and upon reaching the rooms, one of the rooms had its door unlocked, the master switch for lights not working, and the digital key not working. The toilet bowl in the 2nd room was not clean. I didn’t report it because honestly I was too tired to get these issues resolved late at night. The hotel had plenty of time to get things in order since we came in hours after the official check in time of 3pm but the rooms were still not upto the mark. The only good parts about my stay were that the hotel was very close to the Universal Studios (15mins drive) and the staff at the front desk seemed nice. For a $270 per night, this seemed miles beneath the standards.

The saddest Hilton I’ve ever seen. Super run down and outdated, the rooms are half heartedly cleaned, employees were on strike earlier this year. A friend had ants in their room! Why are Residence Inns and Best Westerns looking and feeling better than a Hilton?! I mean I get business travel is their bread and butter but man some amount of effort into keeping up with the place would be nice.

I guess I can say, I don’t know what I walked into. After arriving from Philadelphia late, the only thing I looked forward to was a hot shower and a warm bed. I didn't receive either. The first room that I was in, the toilet would not flush properly and the water in the shower would not drain, so they moved me to a 2nd room. I got in that room, and the cold air was blowing from the heating vent. I wanted heat not air conditioning. At this point all I want to do is go to bed. Again I called the front desk and I was told maintenance will be up to my room asap... so I waited and waited until they finally arrived. It was fixed but all of this was a total inconvenience. Not to mention, the room is dated, probably 1990's furniture. Dark dingy looking carpet. I'm not happy at all!! I'm totally disappointed! Also, an even bigger concern, when I arrived they told me they charged an additional fee, a security deposit of $330.00... yes a hidden fee, for all my troubles. A toilet that doesn't flush properly, water that doesn't drain properly in the shower and a failed heating system. This is not what I expected at all. I read the reviews, but I thought I'd give it a shot... UNDERSTAND ME... DO NOT MAKE A RESERVATION HERE. You'll be totally disappointed. Stay tuned... I pray that this mattress is comfortable!!!

There was no hot water for 2 days. They promised that it would be there in a few hours, but there was no water the next day. I was moved to a terrible small room with a small bed instead of a king size and overlooking the parking lot, and I paid extra money for a good view from the window and a large bed. The staff said that there were no rooms like the ones I booked right away. I said that I would not leave until they changed my number. The water pressure was very weak and the heating also did not work well. The manager did not call back in 2 days. When leaving, I asked for a discount and a printout of my payment, they told me that there was no paper and I had to call Expedia and ask for a discount.

I’ve stayed at Hilton properties many times before, and this property is very old and dated. The windows were exceptionally dirty and outside window tint was peeling off. The whole room was dingy and dark. I felt like the room was only marginally clean. Very basic customer service, no one to help with luggage at valet services. Linens and towels were thin and worn, need to be replaced. My checkout email showed a charge for a movie I never watched ($26!). I had the charge removed by front staff and they didn’t even say “sorry”, like it’s a regular thing! Luckily I just stayed less than 24 hrs and won’t be back!

my experience was great. location is great. about 15 min from universal studios and about 30 from Beverly Hills. far away enough to avoid all the traffic. location feels safe and peaceful. rooms were very clean. bathroom shower need update. shower heads are a little low if you 6 ft. or taller. other than that will definitely Atay here again!

I stayed here during a business trip in May 2023. Rooms are very nice. I loved the view of the mountains! Really convenient parking garage underneath the hotel. Would love to stay here again in the future.

As a HH member for over 20 years this room could have been much better. Hilton has done substantially better on over 50 times in the past. I called the front desk twice to change rooms and no one answered. We had an adjoining room so the guest beside us kept slamming the door all night from 10PM to 2AM. Temp control screen did not work so we had to guess at the temp causing it to be too hot or cold. We know times are tough on hotel staff but Hilton can do much better!

PLEASE READ BEFORE YOU BOOK Worst stay I’ve ever experienced and I’m not hard to please. I stayed July 2021 for a weekend. Shower curtain was covered in black mold and one of the body towels had dried up blood on it. I let the front desk know about it and told them I wanted to check out. They asked if they paid for my parking and took $100 off my rate If I would stay. I said okay. The next day at check out I was told it was noted I agreed to one or the other.. so I had to pay $50 for my parking out of the $100 I was refunded. So for a moldy curtain and bloody towel they felt that was worth $50 compensation. This was after 4 different case numbers and over a month of trying to solve the matter. I just wanted my money back. They fought as hard as they could and ended up giving me a total refund of $281.44 and 5,000 Hilton points.. I paid somewhere around $480 for the stay. Not to mention there’s no vending machines on the property and the front desk won’t tell you about the “complimentary waters” until you bring it up. I was told to walk to seven eleven for drinks if I wanted them. It goes without saying I will never stay at another Hilton simply because of how they treat their customers and resolve situations. Billion dollar companies shouldn’t fight with customers over $500 refunds when they’re the ones who messed up in the first place.. what a way to treat people during a pandemic

This is a really nice hotel not far from downtown Glendale. The area seems clean, safe, and easy to get to from major highways. Service and staff at the hotel were great and the rooms were very clean. Everything I expected of a hotel stay. The downsides (and they are minor) are as follows: 1) There is a bit of a walk to get down to the Galleria area; it's about a mile. In California heat it's a little uncomfortable to walk that far. I know there isn't much the hotel can do to move their location which is why I didn't knock a star off for it, but it would be nice to be a little easier to walk to get meals. 2) Hotel meals are expensive and a little underwhelming. I paid $30 for a pretty small breakfast that was good, but not $30 good. This isn't uncommon, and you're paying for convenience instead of great food. Overall, I'd stay there again in a heartbeat. The downsides are expected and the basics are covered well at this hotel.

The actual stay in was nice and the location was great, but unfortunately the professionalism of the staff was poor. The hotel charged me for a broken appliance that was a not used and didn't notify me. I only find out about it a few days later when i was checking my account. When I asked them why didn't someone contact me, their response was "Someone should have called you". Folks be careful when checking in/out of room they're lack of communication and inspecting the rooms needs to improve greatly. If the room was not inspected properly from the previous user or the staff damaged something, they can easy charge it to you to cover themselves. Be careful.

Good: location. Comfortable bed. Not good: Rooms were old and outdated. Big hole in ceiling above window in room. Overly extreme hot water (had to turn on both knobs to control temp) from faucet and showerhead. Extremely dirty windows.

had a great time. Needed extra towels since we visited the pool area and housekeeping was very efficient, friendly and accommodating. I also let the front desk know that the room phone did not work at all, no dial tone but I did not require maintenance since I used my cell. The front desk also helped me when I advised that my key would not work in the garage to take out my car. I appreciate the help from the clerk regarding my issue.

Disappointed in this hotel. The key cards were sketchy--sometimes worked and sometimes didn't. The refrigerator was barely cold. The ice machine didn't work. Had to call (and wait) in the garage for them to open the barrier, as our key card would not let us out. Room was standard, not worth the high price. Great location. Would not recommend.

Great Stay, picked a room at the executive level offer which came with free breakfast. Breakfast was sit-down and actual full breakfast, staff was very nice. Valet Service was also great, room was clean and quiet.

Nice location with a view. The staff was friendly and attentive. Parking a big vehicle is a job for the valet. The food is good and filling, but the drinks are a little pricey.

We paid for executive floor, which comes with free breakfast. However, the ‘free’ breakfast does not include coffee ($6) and OJ ($7). They don’t mention it when you book. Also, the room did not have the promised bathrobes and this was the only hotel that I have stayed in that didn’t have body lotion. The WiFi was slower than my phone service, so I turned it off. If you want real WiFi, you have to pay more. This place seems to focus its energy on nickel and dimeing it’s guest instead of focusing on making the guests happy. However, the staff was very polite and friendly, which made the stay better.

The rooms are badly soundproof. In particular, the sound of flushing the toilet in the next room was heard so well as if it was coming right next to my bed, and I woke up every time someone in the next room went to the bathroom overnight. Wifi is too slow and too frequently disconnected.

Everything was ok. Area was nice first time here at this Hilton.No 19 floor lounge for diamond members. Breakfast was 4 out of 5 .Clean Rooms and big plus

If you want a good hotel with nice service, skip this Hilton. The hotel floors/rooms/elevators have not been updated since the 90s which would be fine if the service made up for it but the staff does not. The doors to our room were broken so we couldn’t even get in the room, it took 3 times to get them to fix it. Additionally, we requested an extra towel 4 times (over 2 days) and eventually had to go downstairs to get them ourselves. There is only 0-1 front desk staff at a time so it was an average of 15-20 min wait to speak to someone about the issues. The manager Christine was always argumentative and while she did reach out to “fix our stay” did not in fact help at all. We also witnessed her fighting with multiple guests almost every time we entered the lobby. Moreover, when going to check out make sure to check the bill. They did not give us our gold status daily credit and when we asked them to add it she begrudgingly gave it to us and snipped that it was only per day and it was a use it or lose it policy. This was not explained at check in and isn’t what I’ve experienced at other Hiltons. Additionally, had the tone been kind, I would have understood instead of being yelled at about it. Also, FYI they will only clean the room by request so if you want it cleaned you will need to fight to get a hold of the front desk.

This hotel was clean and the staff/service was excellent. Our entire stay was pleasant because the staff at this Hilton was so kind and accommodating. They anticipated our needs and made us feel at home. We never had to ask for anything because they were already there to help us. The hotel itself is close to restaurants and the nearby mall. Self-parking is easy but the valet staff is kind and courteous as well. The breakfast buffet our group was offered was consistently fresh and well stocked; unlike your typical continental stale pastries other hotels pass off as a "buffet". If you stay there, know you can count on Javier for anything you might need. He's a very kind, polite person who takes great pride in his work. He was the Hilton employee who really made our stay enjoyable and comfortable and not just "another room at any ordinary hotel". We would stay there again because of how welcome he made us feel.

Great place for a Convention. Spacious, super clean, staff goes above and beyond, convenient location to Burbank Airport, Downtown and shopping. Guest roomS are clean, spacious and comfortable. Breakfast buffet in the morning was included. The hotel offered a variety of places to have our evening events. Have been here for weddings. Everything was great!

Stayed here for two nights for a conference. The location was great, super close to where I needed to be and walkable to the conference and dinner. The front desk staff were knowledgeable and attentive, and check in was fast and efficient. The room itself feels..... dated. Furnishings are new, but walls and baseboards have obvious damage and need repair. Windows were very dirty so taking in the "view" wasn't really an option. The restaurant was a good/great experience and made the overall stay more enjoyable. Had dinner there the first night, fish tacos were amazing. Wine list is limited but there are good options. Dessert wasn't impressive, but overall ambiance was nice and I would come back for dinner.

We have been.to.this hotel before and are usually on the lower available rooms. This time we were lucky to be close to the top, and some friends booked their rooms on two other floors. We all met Sunday morning for breakfast around 8 AM. Food was good, but size didn't match price. O really it was a good weekend and felt "almost" like home.

Attended a convention and the meeting rooms were big and clean. Staff in restaurant were super helpful and friendly. Only negative was dinner for over ,300 people, there wasn't enough help/servers. My husband had to ask for tes, coffee and more rolls, our waitress said there were no more rolls, but supervisor brought some warm rolls. Said she didn't have time to bring tea but once again my husband got her manager brought us tea and coffee.

The rooms are spacious and nice. No microwave! The shower had no foot protection, and getting in and out was difficult. I was extremely afraid of falling! The lawsuit is waiting to happen!

The rooms and elevators smell of some kind of industrial cleaning/fragrance product, like a gas station bathroom. It's not what you expect at over $300/night! The king bed rooms are clean and spacious. There is a pretty view of the hills from the higher floors, somewhat spoiled by the dirty windows. There are some good restaurants nearby, especially The Little Goat pizza. The lobby bar doesn't look very appealing and was almost empty when we visited. I would eat out nearby. The valet was a bit rude about wanting to have our car key while we checked in. I can imagine that there is a risk of the driveway getting blocked up but there would be better ways to handle it, such as suggesting that we drive straight in to the car park. I would stay here again if I needed to be in this area but I don't love it.