1/5 Ronda R. 9 months ago on Google • 2 reviews
Lordt.
This
was
the
worst.
I
never
ever
leave
reviews.
It
was
my
first
time
at
this
place.
New
to
the
area
and
thought
I
give
this
place
a
try.
I
ordered
take
out
of
the
country
skillet.
I
asked
for
my
hash
brown
to
be
well
done
and
as
you
can
see
they’re
burnt,
dry,
and
not
chewable.
Well
done
does
not
equate
to
burnt.
The
sausage
I
expected
to
be
cut
up
or
diced
into
the
skillet
but
instead
they
sliced
the
entire
sausage
once
and
laid
it
across
the
burnt
hash
brown
mixture
and
scorched
the
cheese
on
top.
It
is
also
burnt
and
dry.
I
have
never
been
more
dissatisfied
with
anything
in
my
life.
To
add.
The
guy
at
the
front
desk
was
more
engaging
with
the
old
yt
people
that
were
walking
out
instead
of
the
patron
standing
in
front
of
him.
There
was
not
a
thanks
or
any
verbal
communication.
Makes
me
feel
we
aren’t
welcomed
in
the
establishment.
Update:
after
posting
my
initial
review,
looking
at
the
other
reviews
and
not
finding
a
reply
to
any
of
them,
I
decided
to
call
the
establishment.
I
thought
hmmm
there
aren’t
that
many
bad
reviews
and
so
depending
on
how
they
handle
this
I’d
consider
removing
my
review.
I
immediately
asked
to
speak
to
a
manger
and
Marie
promptly
picked
up
the
phone.
I
explained
to
her
what
I
ordered
and
what
I
received.
She
apologized
and
said
the
“next
time
if
I’d
like
my
sausage
diced
then
I
could
ask
for
it
that
way”,
she
also
agreed
that
“well
done
does
not
equate
to
burnt”.
I
was
happy
to
hear
that
as
I
waiting
silently
on
the
phone
for
her
to
offer
some
sort
of
resolve.
Nothing!
Finally
I
asked
“well
how
can
we
resolve
this,
do
I
get
my
money
back
or
the
meal
made
over?”
Maria’s
response:
“well
if
you
bring
it
back
and
once
I
look
at
it
and
if
its
what
you
say
it
is,
then
yes
you’d
have
a
preference.
But,
we’re
closing
soon
so
when
are
you
coming
back?”
Me:
I’ve
also
posted
the
pictures
online
and
so
you
can
also
see
them
there.
Angry
Maria:
why
would
you
do
that
without
giving
me
a
chance
to
fix
it?
It
makes
new
customers
think
we
aren’t
willing
to
fix
the
problem.
🤔
Me:
I
posted
my
review
after
noticing
there
wasn’t
a
response
to
any
of
the
other
reviews
namely
the
other
review
that
is
much
like
mine.
Which
is
what
prompted
this
phone
call.
And
depending
on
how
the
interaction
went,
I’d
then
consider
removing
my
review.
Maria:
Sometimes
I
respond
to
reviews
privately.
Me:
No
Maria,
not
responding
publicly
to
a
public
review,
not
offering
a
resolve
until
the
customer
asks,
and
stating
that
not
until
you
see
the
food
then
options
are
given,
makes
customers
think
you
aren’t
willing
to
fix
the
problem.
Also
Me:
Welp,
I
guess
I’m
out
of
$15.
🥴