Kerze & Design - Die Kerzenwerkstatt image

Kerze & Design - Die Kerzenwerkstatt

Store Handicraft Candle store

😠 After the anticipation came disillusionment. A suitable candle should be designed for an invitation. Unfortunately, this order was implemented without any transfer of the candle and design. The invitation is in landscape format and a candle is of course in portrait format. I was expecting somethin... People often mention candle, candles, workshop, phone,


Address

1. Etage, Von-Ketteler-Straße 19/1. Etage, 33106 Paderborn, Germany

Website

kerze-design.de

Contact

+49 1511 4137310

Rating on Google Maps

4.30 (37 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: candle (23) candles (10) workshop (9) phone (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 letscha 4 years ago on Google • 36 reviews
    We had a very nice afternoon making candles. Although some of our group was a bit too young, the staff were extremely friendly, patient, respectful and courteous. The children had a lot of fun making candles. They were super proud of their finished product. The waffles were also super tasty. Absolutely recommended! Thank you for everything!
    1 person found this review helpful 👍

  • 5/5 Evgenia D. 2 years ago on Google • 23 reviews
    Two years ago we celebrated my daughter's birthday here. We were very happy with it. The staff was friendly and very accommodating. Thank you for your beautiful house and the great, pleasant atmosphere.
    1 person found this review helpful 👍

  • 5/5 Erny E. 6 years ago on Google • 50 reviews
    We have already purchased four baptismal candles from the candle workshop in four years. All candles were of 1A quality. All wax symbols were executed perfectly according to our ideas. We will always purchase handmade candles because the personal customer service is particularly excellent.

  • 5/5 Nicole N. 5 years ago on Google • 41 reviews
    Great birthday campaign for children. With a lovingly set table and small activities between the drying times of the home-made candles. Price performance fits.

  • 5/5 Epo N. 4 years ago on Google • 31 reviews
    I had the baptism candle made for my godchild here. Since I am not artistically inclined myself, I was very happy to have received support and inspiration from competent employees. Here you sit down together in peace and work everything out together.

  • 5/5 Lukas W. 5 years ago on Google • 13 reviews
    We have already had several individual candles designed here. Great advice and friendly service. Small shop, nice atmosphere. Always happy to come back.

  • 5/5 E. V. 6 years ago on Google • 13 reviews
    Were there for a child's birthday. Making candles and eating donuts. Great care, very friendly and sensitive. Children were totally thrilled. Thanks! Great gift ideas, high-quality home accessories and unusual decorative items in the shop. Service friendly and competent. Coffee with Franzbrötchen was delicious. Full 5 stars.

  • 4/5 Rita O. 2 years ago on Google
    Die Kerzen sind super schön . Die Werkstatt ist aber schwer zu finden. Man muss erst durch den Handyladen . (Translated by Google) The candles are super pretty. But the workshop is difficult to find. You have to go through the mobile phone shop first.

  • 1/5 Johannes L. 2 years ago on Google • 2 reviews
    After the anticipation came disillusionment. A suitable candle should be designed for an invitation. Unfortunately, this order was implemented without any transfer of the candle and design. The invitation is in landscape format and a candle is of course in portrait format. I was expecting something like this to be brought up by the store in the conversations, about how the formats don't fit together and how to solve it instead so that there isn't so much empty space on the candle. Unfortunately this was not done and so the candle now shines not with a beautiful motif but with a lot of emptiness. Unfortunately, there are no previous sketches with which to discuss the design; instead, you end up with a bad design and have paid money for nothing. Picking up the candle was also a pain. The candle could be picked up in the neighboring cell phone shop, but the shop was closed all day (according to the opening times it should have been open and there was no information anywhere). When I picked it up I was lucky that the owner was nearby and could at least hand me the candle. However, there were no apologetic words. It is questionable whether I will use the candle. Update (05/28/22): As described above and as we had already discussed over the phone, I simply expected you as a service provider to address the wrong format, which unfortunately did not happen. Then we could have clarified the problem during the planning stage and ultimately used the candle. We would have gladly accepted the offer of a change, but 5 days before the wedding we were unable to bring the candle over for work reasons. One journey takes 30 minutes, with the candle being taken away and picked up again, I would have been busy doing that for two hours alone. We hadn't canceled an appointment because we never had an appointment.
    3 people found this review helpful 👍

  • 5/5 Friederike H. 1 year ago on Google • 1 review
    The baptismal candle I commissioned was wonderfully implemented. The telephone consultation was very detailed and comprehensive. The designer was very patient with my many questions. There were several exchanges by email and telephone to compare the motif and the font. I submitted an image as a template and asked for a few changes, which were implemented very well. I could completely rely on the designer's experience. Here you get individual candles that are created with a lot of effort and handwork. The candle is completely worth its price.
    1 person found this review helpful 👍

  • 1/5 Julia S. 1 year ago on Google • 1 review
    The candle workshop is an absolute disaster when it comes to service. It takes me half an hour to get to the candle workshop. I drove there and there was a cell phone number posted on the door with an opening time. The business was closed at that time. I then contacted the candle workshop via WhatsApp. This initially went well and I immediately received an automatic response that the order was being processed and that they would respond by telephone. Unfortunately this never happened, I waited for the call but no one answered. 2 working days later, I received a WhatsApp: "As discussed over the phone, I'm sending you...", but I never spoke to the woman from the candle workshop on the phone. So this telephone conversation never took place. I then contacted the candle workshop via WhatsApp and wrote that I would like to speak to the candle workshop personally to discuss further details. Unfortunately I didn't get an answer to that! I went to the candle workshop again within the posted opening hours. But no one was to be found there. I then tried twice over the phone. But no one answered or the call was rejected. Afterwards I wrote a WhatsApp saying that unfortunately I didn't find anyone in the store. But no one came forward after that either. As I said, the service leaves a lot to be desired!


Call +49 1511 4137310 Open on Google Maps

Amenities


  • Payments
    • ✓️ Credit cards
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ In-store pick-up
    • ✗ In-store shopping
  • From the business
    • ✓️ Identifies as women-owned

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