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H&S Jewellers

Jewelry store Watch store Jewelry repair service Watch repair service

One of the Most Reviewed Jewelry stores in Gold Coast City


Address

Shop 241/Paradise Centre, Cavill Ave, Surfers Paradise QLD 4217, Australia

Website

www.hsjewellers.com.au

Contact

+61 7 5539 0609

Rating on Google Maps

4.90 (693 reviews)

Open on Google Maps

Working Hours

  • Thursday: 9 am to 5:30 pm
  • Friday: 9 am to 5:30 pm
  • Saturday: 9 am to 5:30 pm
  • Sunday: 10 am to 4 pm
  • Monday: 9 am to 5:30 pm
  • Tuesday: 9 am to 5:30 pm
  • Wednesday: 9 am to 5:30 pm

Featured Reviews


Frequently mentioned in reviews: watch (69) service (50) Jewellers (38) purchase (27) online (25) delivery (25) Seiko (23) note (20) recommend (18) customer (18)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 michael l. 1 year ago on Google
    HAVE A READ OF THIS PLEASE Good service and able to browse without pressure to purchase and product. Very nice jewellery and a very well designed display for this small shop at surfers paradise. Has everything a lady needs to shop with. Cheers big ears
    2 people found this review helpful 👍

  • 5/5 Stephen W. 8 months ago on Google
    On purchasing a watch for the wife online, Michael called to touch base and ensure I was happy with the purchase and familiar with the features of the watch. The watch was received very promptly and on opening the package a hand-written note thanking me for the purchase. Highly recommend H&S, the wife was really happy but for the hand written note, thank you.
    1 person found this review helpful 👍

  • 5/5 Peter P. 2 years ago on Google
    Recently purchased the just released Seiko Prospex SRPH43K from H&S Jewellers online and couldn’t be happier! My request for a QA check on the watch prior to postage was handled quickly and professionally by Michael. I was informed of each step in the process from purchase to receipt of warranty details and the watch arrived safely and quickly. Definitely will purchase from H&S Jewellers again and not hesitate in recommending them to anyone.
    1 person found this review helpful 👍

  • 5/5 Webber L. 1 year ago on Google
    Bought a Seiko watch from here during the weekends from the online store,surprisingly I received it in two days , very quick shipment and good service. I love the watch too, will definitely come back next time.
    1 person found this review helpful 👍

  • 5/5 Greg H. 2 years ago on Google
    I ordered a Seiko watch online from H&S Jewellers last Sunday morning. I was surprised to receive an email update that evening that my watch had been packed and dispatched. Further emails from H&S, Seiko and Australia Post outlined purchase, warranty, delivery and other details. The watch arrived a day earlier than advised and I couldn't be happier with the pricing, communications and delivery processes. The cherry on top was a delightful hand written note from H&S thanking me for my purchase from an Australian owned business.
    1 person found this review helpful 👍

  • 5/5 graeme g. 2 years ago on Google
    I'm happy to recommend H&S Jewellers for their very prompt service and great prices. My watch was dispatched on the day I ordered it and arrived in two days. I was kept informed throughout and will gladly use their service again. Overall, very impressed. Well done H&S!

  • 5/5 William G. 2 years ago on Google
    Excellent experience all round. Purchased a Garmin Fenix 6 Sapphire, and over the moon. Price was best on the market, service was amazing with a personal letter from the owner (love supporting local) plus upgraded delivery to speed up the process! Could not have asked for more, and would strongly recommend to anyone looking for similar products. Thanks Michael Haines!

  • 5/5 Nicholas T. 2 years ago on Google
    Fantastic communication. Brilliant service. I ordered a watch from H&S online. It was delivered quickly via Australia Post in a safe, secure, well-wrapped package. To top it off, a hand-written message for a nice, personal touch. I am definitely going to shop with this wonderful family business again. Well done, H&S, and thank you.

  • 5/5 Cedric V. 2 years ago on Google
    Searched on the internet Seiko Alpinist and H&S came out the cheapest and one of the best reviews. Didn't hesitate to place order on the 12th December @ 8PM. I was very impressed with the ease of transaction and the speed of delivery. Received in Melbourne on the 15th of December, thanks to a free upgrade to Express Post! Excellent service and really went the extra mile. Thank you, H&S Team! I will definitely purchase from them again!

  • 5/5 Karren M. 1 year ago on Google
    H&S Jewellers is an awesome family run business based on the Gold Coast. I have dealt with them both in person and online on a few occasions and their customer service has been excellent every time, regardless of whether a purchase was made at the time. Their prices are generally competitive, even against international sellers, and they stock a wonderful variety of watches. Shipping of my most recent purchase was taken care of quickly and they provided a free upgrade to express shipping. I ordered Saturday, shipping notification occurred on Sunday, and it arrived on Wednesday… I couldn’t ask for more! Thank you to Michael and the team!

  • 5/5 Thomas L. 2 years ago on Google
    First time I ordered from this store and almost sad I haven't done so earlier. Had the best price for my watch, not just in Australia but even including worldwide ( ie Amazon). Item came very fast ( was posted on a Sunday by one of the owners), safely packed and as described. Great effort guys!!!! Much appreciated and certainly highly recommended!

  • 5/5 Illya S. 1 year ago on Google
    I bought the new Seiko GMT 001 watch from H&S Jewellers and I can only sing their praises. The service was top shelf. They even upgraded my delivery to Express to avoid delays. Great price and quality customer service makes all the difference.

  • 5/5 Chris M. 3 years ago on Google
    Great service and really fast delivery! thanks so much to the team at H&S Jewellers with a nice note in the package too.

  • 5/5 Nathan R. 3 years ago on Google
    Purchased item on-line - Friendly communication and delivery was super efficient.

  • 5/5 Brad K. 3 years ago on Google
    Outstanding service. Michael promptly responded to an online query, packed and sent my watch the same afternoon. It arrived 24 hours later with a personal note. Highly recommended to all.

  • 5/5 Tyler G. 3 years ago on Google
    Great customer service! Watch was shipped the day I ordered it and the time and date had been updated before shipping. The watch was ready to wear right out of the box.

  • 5/5 Naomi B. 3 years ago on Google
    The range of jewellery is beautiful. I placed my order on line and the whole experience was fantastic. I received it within a couple of days, it was beautifully packed and the earrings were stunning.

  • 5/5 Brandon Y. 3 years ago on Google
    Great service!

  • 5/5 Chris G. 3 years ago on Google
    Superb service - personalised message with my recent watch purchase. Shipped from Surfers to Melbourne in one day. Highly recommend, and love the watch. Thank you!

  • 5/5 Trevor E. 2 years ago on Google
    H&S are the bomb, excellent friendly service and speedy shipping. I have purchased several Seiko watches from them and they never disappoint. Their personal approach is outstanding, with a hand written note with every purchase is a nice touch and I also received an extra little gift with my last purchase. Fantastic to see a business with customer commitment.

  • 5/5 Larissa R. 3 years ago on Google
    I bought a watch from the ebay store, can honestly say it was perfect, the lovely note I received with my purchase made me more confident with my product. 10/10 would support this business in the near future.

  • 5/5 Darleen J. 1 year ago on Google
    I purchased my new Seiko watch online from Jason @ H & S Jewellers. Very professional, knowledgeable and efficient service! It was delivered very quickly and even included a hand written note in the parcel. Very happy to recommend and will purchase online from them again. Five stars!

  • 5/5 Martinas Z. 2 years ago on Google
    Superb! Got my new Garmin Sapphire Titanium at the best price in the country! Ordered online in the afternoon, parcel was sent out on the same evening, arrived next day! Team included a hand written post card thanking me for my business! Incredible work guys!

  • 5/5 Morris C. 1 year ago on Google
    I ordered a Seiko Alpinist at a really good price which was delivered promptly. Very good communication was received throughout the purchase and delivery process, so I’m a very happy customer who will definitely recommend these guys. Thanks Team.

  • 5/5 Marvin C. 1 year ago on Google
    Great online experience, topped off by a hand-written note thanking me for my purchase. My item was shipped quickly and was extremely well packaged. Cheapest place in AUS to purchase genuine Seiko straps, highly recommended.

  • 5/5 Andrew S. 1 year ago on Google
    Excellent service. Ordered on a Saturday and received it that Wednesday morning in country Victoria. There was a nice handwritten note with my watch. If I need to buy another watch in the future for myself or as a gift I'll certainly start here. Thanks to Michael for the note and for bumping the postage to express.

  • 5/5 rebecca b. 1 year ago on Google
    Thanks H@S Jewellers, I've received my Garmin fenix 7x Sapphire Solar Titanium today and your packaging was amazing. As I live in WA I was worried that the parcel would be knocked about a bit, but you wrapped it in carboard and bubble wrap, so the Garmin box arrived brand new and unscathed. Prompt service and a fantastic product. I will be a return customer to you guys. Thanks again!

  • 5/5 John B. 9 months ago on Google
    Exceptional Service and Stunning Timepiece from H and S Jewellers Rating: ⭐️⭐️⭐️⭐️⭐️ (5/5) I recently had the pleasure of purchasing a Ladies Seiko watch from H and S Jewellers for my partner's birthday, and I must say that my experience exceeded all expectations. From the moment I made the purchase to the timely delivery, every aspect of my interaction with H and S Jewellers was exceptional. First and foremost, I was impressed by the extensive collection of watches available at H and S Jewellers. Their website was user-friendly, making it easy to navigate and find the perfect timepiece. The range of Seiko watches they offered was diverse, ensuring that I could find a design that perfectly suited my partner's taste. The customer service I received was truly outstanding. When I had some questions about the specific features of the watch, the staff at H and S Jewellers were knowledgeable, patient, and provided me with all the necessary information to make an informed decision. They even went the extra mile to help me choose a watch that matched my partner's style and preferences. What impressed me the most was the promptness of their service. H and S Jewellers ensured that my watch was sent via express post, allowing me to receive it just in time for my partner's birthday. The packaging was elegant and secure, adding an extra touch of luxury to the whole experience. As for the watch itself, I couldn't be happier. The Ladies Seiko watch I purchased was absolutely stunning. The craftsmanship and attention to detail were evident, and it looked even more exquisite in person than it did on the website. The watch has been functioning flawlessly, and my partner has received numerous compliments on its beauty and elegance. In conclusion, I wholeheartedly recommend H and S Jewellers for their exceptional service, impressive selection of watches, and their commitment to customer satisfaction. Their attention to detail, prompt delivery, and the quality of their products have left me thoroughly impressed. I will certainly be returning to H and S Jewellers for any future jewelry purchases, and I encourage others to experience their outstanding service as well. Thank you, H and S Jewellers, for making my partner's birthday truly special with the beautiful Seiko watch.

  • 5/5 Felicity f. 1 year ago on Google
    Great store Awsome customer service and fast delivery ..they go above and beyond to help and answered all my questions for purchasing my garmin luxe watch online I ordered Sunday and was here on Wednesday so happy with watch !!

  • 5/5 Nikala P. 11 months ago on Google
    I had a great experiences ordering through H&S. The process was seamless, Michael Haines answered all of my questions and made me feel confident with my purchase. My package arrived when he said it would and my partner absolutely loved it!

  • 5/5 Terry C. 11 months ago on Google
    I ordered a Loris ladies watch from H&S Jeweller the item came through the post arrived on time & securely pack to avoid any damage I would gladly recommend this company to anyone shopping for jewellery. Just to add a little to the experience I received a hand written thank you note which was really appreciated .

  • 5/5 Michael B. 1 year ago on Google
    I ordered a Garmin watch, which was express posted very promptly and arrived well packaged and in perfect condition. Excellent to deal with and great communication.

  • 5/5 Melissa A. 6 months ago on Google
    Absolutely amazing. Such a great company to deal with. Easy online ordering, purchase pack with care and fast shipping. This was my first time shopping with H&S Jewellers but it definitely won't be my last. A company that's doing things right. Thank you

  • 5/5 K. L. 8 months ago on Google
    Really good experience from them. Got a SEIKO SRPK17. Not a really expensive watch. What blows my mind is they sent a personal letter with the watch thanking me for my patronage. That's five stars in my book 👍

  • 5/5 Eliza J. 4 months ago on Google
    Great and attentive service, honoured sales code even though sale has finished. Express delivery, lovely note with package. Will definitely buy again.

  • 5/5 Brina R. 3 years ago on Google
    Great business to deal with. Extremely fast to send the watch I brought. Watch was very well packed. Would happily use them again

  • 5/5 t d. 3 years ago on Google
    I was delighted with both the product I purchased and the excellent service provided by H&S Jewellers. Thanks.

  • 5/5 Marleen B. 3 years ago on Google
    Bought a Garmin watch, got express postage as a bonus and it arrived a day early! I was nervous buying an expensive watch online but I got the tracking number on Monday morning (ordered on Sunday night), and watch arrived Wednesday! Would through H&S jewellers again! Thank you for the great customer service!

  • 5/5 robert A. 3 years ago on Google
    Great to deal with, would thoroughly recommend, service is second to none

  • 5/5 Cheeks R. 3 years ago on Google
    Bought the Seiko 5 Sports SHIKAMARU (SRPF75K1), they added express shipping (came within 4 days of purchase during the busy xmas/new year/public holidays), the packaging was secure, the price was very good and they sent a cute little letter, made it feel like a xmas present. I never write reviews, but 5/5 would recommend

  • 5/5 Brigitte O. 3 years ago on Google
    I had an excellent online purchase experience. Thank you for your exemplary assistance and service and prompt delivery.

  • 5/5 Bikram s. 3 years ago on Google
    Excellent store. My first luxury watch purchase and was not disappointed. They had a great special going on and they upgraded my post to express and I got it sent to Melbourne the next morning. Great communication as well. Amazing. Thank you

  • 5/5 Rusty C. 3 years ago on Google
    Fantastic online service , top quality product and very keen prices - I will certainly be a repeat customer

  • 5/5 Nigel M. 3 years ago on Google
    My first purchase with H&S Jewellers (online) and what a great experience! Not only did the watch arrive swiftly and in magnificent order, the package included a pleasant note and some useful complimentary items. This is the kind of service one dreams of with every online purchase. I'll be back for more. I can't recommend H&S Jewellers highly enough!

  • 5/5 Michael P. 3 years ago on Google
    Thankyou H&S Jewellers (and Director Michael Haine) for an EXCEPTIONAL service experience. I ordered a hard to get Seiko SPB147J a few weeks before Christmas. I got a great price, order updates, and unexpected delivery pre-Christmas. It's worth noting my H&S Seiko comes with full Seiko Australia warranty. I'm writing this review for two 2 reasons; 1. Because the service I received on-line exceeded most face to face experiences I have had in Swiss watch boutiques. 2. Even when my expectations were fully met, they were exceeded by H&S's efforts to express post the watch to me (at their cost) before Christmas and with a beautifully worded, hand-written note from Michael Haine congratulating me on the watch and wishing me a great end of year break. Many thanks, Michael P.

  • 5/5 FreeQuest 3 years ago on Google
    First time buying a proper watch. I bought a Seiko Cocktail time because it looked amazing and the experience of receiving the package though the mail was just awesome I was utterly surprised. The wonderful note the warranty details filled out it is just awesome its something I never expected. I will do all my watch shopping from H&S its just a awesome experience and being in the country and not being able to go anywhere due to work commitments its the extra touches that just impress. Thanks David 😁👍🏿⌚

  • 5/5 Robert W. 3 years ago on Google
    The H&S Jewellers are the pinnacle of customer service. The H&S staff wrapped the watch up with care and precision. A personally handwritten card and express post-delivery. The H&S Jewellers are setting a very high standard that would exceed royalty approval. The watch is brilliant and excelled my expectations. A big thank you to Francesca and the staff at H&S Jewellers. Rob, Vic, Australia

  • 5/5 Kiera G. 3 years ago on Google
    Recently ordered a Nixon watch as a Christmas Present, was by far the best priced I could find online and even for an online purchase had a great personal touch. Item was packaged correctly and very fast shipping. Thanks for a lovely and efficient service.

  • 5/5 Jaide G. 3 years ago on Google
    Honestly the loveliest jewellery store I’ve dealt with. Sent me a hand written note, changed my delivery to express shipping for free and the watch was wrapped amazingly. Will be shopping here again.

  • 5/5 Cameron v. 3 years ago on Google
    Excellent old fashioned family business customer service which is rare these days and fast postage for Western Australia! Would highly recommend H&S Jewellers! And the price was by far the best! If you're after a quality watch at a reasonable price, buy from H&S Jewellers!!

  • 5/5 Damon M. 3 years ago on Google
    I recently bought a Garmin smart watch from H&S Jewellers. Not only was this the best price I could find, the watch was in stock (couldn’t get through Garmin)! I was a bit unsure at first but made the order. The team responded straight away, and I actually received the order the following day! Furthermore, the package was accompanied with an old-school hand written note of appreciation. How good! Thanks for your service guys. Fantastic! I will be shopping here again with absolute confidence.

  • 5/5 Damien C. 3 years ago on Google
    Excellent customer service. Super fast shipping. Highly recommended.

  • 5/5 Rachael E. 3 years ago on Google
    I ordered a watch from H&S Jewellers online, hoping it would be delivered in time for Christmas, and it was! The online purchasing experience was very easy, my parcel was very safely packaged and it had speedy interstate shipping. Very fairly priced and a great small business to support.

  • 5/5 David H. 3 years ago on Google
    Fantastic service. My order arrived only a day after I placed the order. Very kindly sent express post by the shop. Very well-padded packaging. Unbeatable price. I would highly recommend H&S Jewellers. Thanks David and team.

  • 5/5 Tracey B. 3 years ago on Google
    A big THANKYOU to the team at H&S Jewellers.. From day 1, to 2 years later they looked after me, customer service was beyond amazing & honestly the best I’ve ever had! These people care a lot about their customers.. I had a beautiful diamond ring (which I was delighted to receive today in the post) on lay-by, the patients I experienced, the always happy voices on the phone when making payments made my experience with this Australian family owned business pure joy & the reason why I will be going back to shop there again in the future.

  • 5/5 Daen B. 3 years ago on Google
    Was quick and easy. Great personalised service.

  • 5/5 pruckner07 3 years ago on Google
    They sent out my new Gamrin watch promptly and it was the best price I could find online.

  • 4/5 Live The D. 3 years ago on Google
    The carry a good range of watches.

  • 5/5 Gurwinder Singh B. 3 years ago on Google
    Customer focused Australian Family Business. I purchased my Garmin Fenix 6 with standard postage. Received my watch in 3 days. These guys sent my order with express post without me knowing at no extra cost. Little things do make a difference. Thanks guys. Much appreciated.

  • 5/5 Raffaele T. 3 years ago on Google
    Excellent service and speedy delivery

  • 5/5 Ash W. 3 years ago on Google
    Could not recommend Michael, Jason & his loyal team enough, communication, service & keeping you up to date with order status. The quality of my new 😁 Seiko Prospex is 110% love it. I will definitely be buying from you guys again. Thanks again. Ashley

  • 5/5 Paul E. 3 years ago on Google
    I have an online shopping with H&S Jewellers of Seiko 5 Automatic Street Fighter Ken Limited Edition & A Seiko 5 Automatic Orange face dial with free shipping I expect a standard delivery, but no! H&S Jewellers upgrade the delivery into express! Without added payment! They left a message on my delivery saying they can’t afford to watch their customer to wait for long to their products! That’s why they express delivery my orders! Yes! My ORDERS i have ordered twice and they do it express delivery twice! Really nice watch and jewelries online shop! I highly recommend H&S Jewellers with customer service above par!

  • 5/5 Nathan N. 3 years ago on Google
    Outstanding service from the team here, can't recommend them enough. I wouldn't hesitate to buy again. Ordered 2 watches, next day delivery to Sydney! Thanks team

  • 5/5 Michael S. 3 years ago on Google
    Fantastic personalised service, competitive pricing and prompt delivery. I really appreciate the wonderful service Emily and Michael provided for my grail watch - the SPB143 62MAS reissue. They even kindly sized the bracelet well for my 17cm wrist. I would recommend them to any watch enthusiast within the country in a heartbeat.

  • 5/5 Lydia M. 3 years ago on Google
    Wonderful customer service. My item was posted the same day I placed the order. I had a really great experience with this business.

  • 5/5 Grace G. 3 years ago on Google
    Great Black Friday deals and fast shipping, upgraded me to express no extra charge. Product was in excellent condition

  • 5/5 Pertti K. 3 years ago on Google
    Great store with unbelievable service, I did not think my watch order would arrive before Christmas, but it arrived to-day, 11/12/2020, I have purchased from H&S Jewellers before with great satisfaction, very happy, all the best for Christmas guys.

  • 5/5 Adam C. 3 years ago on Google
    I purchases a watch from H & S Jewellers which was delivered from QLD to country Victoria in a couple of days with a beautiful handwritten note thanking me for shopping with them. Great Service, great products and a family business that I normally would support whilst on holidays :)

  • 5/5 Amelia F. 3 years ago on Google
    I recently ordered a Seiko watch from H&S Jewellers as a 30th birthday present for my husband. Unfortunately - due to COVID - the shipment was delayed and the watch was no longer going to arrive in time for his birthday. Jason and Michael very kindly sent me a watch box as a 'placeholder' for the real gift and went out of their way to keep me updated on the progress of the watch delivery. When the watch itself arrived last week (with a lovely, personalised note from Emily, one of the H&S team), my husband couldn't have been more pleased. A big thank-you to the H&S team for all of their help - I couldn't recommend you all more highly!

  • 5/5 Treena L. 3 years ago on Google
    Fantastic service and fast delivery. I'm very happy with my new Garmin watch 🙂


Call +61 7 5539 0609 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Repair services
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping
  • From the business
    • ✓️ Identifies as women-owned

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