DO NOT GO HERE!!! If you have an older parent, they do not look after them. They give the attitude of oh they are in their 70’s there’s not much we are willing to do. All they cared about was sending my father to aged care, really rude Social Worker trying to push it so he can leave hospital and as she put ‘make room for other patients’ no matter how much I said my father is too sick with a rapid decline for aged care, he needed medical help. It didn’t phase the social worker or the student doctors to do their jobs. My father died a few days later just from me arguing with them that he wasn’t ready for aged care being that unwell. The trauma this hospital has caused me and the disrespect for human life is triggering. It was already stressful seeing my father that sick & adding negativity trying to send him away was the last thing my family needed at the time. If they focused more about his health rather than treating him like a number to move along, they would know how to treat him efficiently. All ages matter, we’re all human beings that deserve the same treatment in regards to HEALTH. not to mention they didn’t do enough tests to realise what he had before it was too late to fix with an infection he caught in the hospital. The only reason they did more tests is because I implemented ‘ Ryan’s Rule’ to them. I wish I had private health insurance for him cause a private hospital wouldn’t let this slide.

. I was at this Hospital yesterday for a medical imaging procedure . There was this doctor chewing gum while he was sticking needle in my knee. I could not believe. I never saw a doctor before in my life chewing gum while on duty . The procedure was so painful maybe because he was pay not much attention hitting the bones with the needle. I started to feel anxious, nervous and worthless. A young doctor chewing gum while on duty . It s very hard to believe but is the truth, here at Robina Hospital on the Gold Coast Australia 2020, and they are allowed and free to disrespect the patients at public hospital . And do not tell me to raise my concerns with the Patient Liaison Service, I already did and they care less than you do. It s all making believe that you care but one think is for sure that you can do whatever you want full covered protect by the system. It s your game, your rules and you always will be the winner.

I Had a 9.00am appointment with the neurology unit at Robina hospital today. (31/01/2023) There were a number of confirmation procedures I had to adhere to before my appointment could be confirmed, because the neurologist should not be held up by a tardy patient. Fair enough, I did exactly as I was asked arriving at the time requested. Then I waited and waited. Sometimes waiting cannot be avoided, particularly if there are unforeseen circumstances with patients being treated, ahead of you. However, if your appointment is at the start of the day, then respectful behaviour in meeting appointment times is an obligation on both patient and medical provider. At 9.30 am, after all other patients had been called in for their appointments I enquired at the reception desk just to make sure that I was actually booked in for a 9.00am time slot. There had been no notification that the neurologist was running late. There was nothing, no interest at all from the two and sometimes three females laughing and giggling at reception in area 3. I presume that if you are a public hospital patient, you are also considered a second class citizen, and you just have to put up with whatever disrespectful treatment is dished out. After asking one of the administrators if there was a problem, she went to check on the neurologist and came back to tell me that thirty five minutes after my set appointment time, she had just arrived and was getting her room ready. I was there for migraine treatment consisting of thirty two injections into various parts of my head and neck. This delicate procedure was to be administered by a neurologist who was obviously running late, showing scant regard for waiting patients, and only just getting her room ready, was the specialist I had been waiting for. Fearing for my well being, I left the building and will try very hard not to need the services of anyone connected with the Robina Hospital neurology clinic again.

Don't hold your breath for information about your patient. The staff don't seem to know what is going on. No continuity - staff change almost every day. The stupid "robot nurses" are in the way of personal care - In my opinion.

Disappointing experience in Australia lately! Long lengthy power outages, long unreasonable waits at emergency and no access for non-emergency medical care, scarce amount of bulk-bill doctors which are actually capable of being helpful (even if you get a doctor it’s a 5 min appointment to quickly get you out the door), it feels like our tax dollars disappear into thin air. This underfunded system and poor government management are seriously affecting lives. Hope improvements come soon before more people suffer and potentially die!

Been to close to 30 hospitals in the past 6 years... ROBINA HOSPITAL HAS THE WORSE STAFF, WORSE NURSES, WORSE DOCTORS AND EVEN WORSE MENTAL HEALTH TEAM. Only send someone you hate there as they will refuse to help anyone unless your from overseas... After waiting for hours I walked out and long and behold I get a call.. Piss poor effort and lack of duty of care... Hospital needs to be knocked down rebuilt and restaffed with humans who know their job not oxygen thieves there for a paycheck

Possibly the worst hospital on the coast. ER department slow Hospital ward staff rude Bite the bullet and go to any other hospital from tweed to GCU

My partner has been struggling with mental health issues for quite some time and wanted to go to the hospital so he could get some help as this morning was a particularly bad time for him. I dropped him off at 7:30am at emergency and he saw the triarge nurse and got given a bracelet. They tried to send him home with some drugs (probably some valium like last time) and leave it at that - he's currently still sitting in triarge waiting for someone to see him and it's 12:05 - people have come and gone with their physical ailments and yet he's still sitting there waiting to get some much needed help. His brother also had some mental health problems and was picked up at 9:30am by an ambulance and did not see a psychiatrist until 4:30am the next day. He did not get a shower for 3 days and was not offered food. If you have a loved one with mental health problems then good luck getting any form of help from so called professionals - it is heavily stigmatised and you'll be told to just 'get over it' even despite it being a chemical imbalance in his brain among other things. Absolutely brilliant!

Emergency is terrible. The nurses are too busy to care about anyone's real needs. I was waiting 5 hours on a chair with extreme abdo pain and know one cared. I understand they are busy and they need to triage people but it was just horrible.

I don’t have words to describe how poorly I was treated last night by the ER nurses. I was throwing up and crying because I was in so much pain, and they left me alone in a bed, shaking, freezing cold for 30 minutes. Then a nurse came in with a pain killer and I told her I wanted to see a doctor, that I felt really really bad. A while later another nurse came in telling me that I was being “rude” to the nurses and that if I continued this behavior there were not going to treat me. Again, I was alone, crying and having trouble breathing, and in so much pain. I told her I just wanted to see a doctor, and then another nurse came in and they both started to scream at me, saying that I was “lucky enough” they were treating me because they were people waiting for much longer than me….? I was also high for the pain killer they gave me, and they were treating me so bad I decided I wanted to leave. They proceeded to tell me, in a very ironic and laughing tone, that I had elevated white cells, so I shouldn’t leave. I say I don’t care, I’m not staying in this horrible place for one second longer. I then proceeded to call my roomate to come pick me up, I was crying so much I couldn’t speak, and while I was trying to stand up, the nurse came in and told me “ok I’m going to show you the way, so you can leave”. I told her I was waiting for someone, that I was feeling very bad and high, and she told me they couldn’t take care of me any longer because I wasn’t a patient. I understand being understaff, I understand if I went on a busy night. But the lack of empathy and human warmth was something that still brings tears to my eyes. In no moment anyone held my hand, told me to breath, offer me water, asked if I had someone that could come pick me up. They couldn’t care less, they just wanted me gone. It was truly truly AWFUL. I felt so alone and terrified.

Gaslighting, turning a recognised medical condition into a psychiatric matter and declining medical intervention regardless of poor physical obs, low quality of life (now unable to work, engage in hobbies, barely eat unable to have adequate nutritional intake). When I ask if we should wait until her obs are completely tanked and she's dying before she represents and the answer is yes....your system is broken. Doctor also refused to enact ryans rule when requested. Literally just said no. We came in with a letter from the patients treating team explaining medical decline and risk factors. Remembering a nurse that locked me in a toilet stall on purpose and then lied about my phone use to have my phone confiscated (returned when I showed evidence of her lying), abusive physical restraint while having a panic attack sitting on the floor next to my bed. Should i keep going or is that enough? If your job was to gaslight and traumatise patients, you'd get 5/5 stars. A shame you role is actual healthcare.

By far the worst hospital on the Gold Coast. I went in at 4pm vomiting severely and came out the next morning at 7am with no diagnose whatsoever (learning a student doctor was treating me), went to my GP and within an hour found out I had the rotavirus. My stepdaughter also went in with a detailed letter of 3 pages from her doctor and was just sent home with no treatment. They honestly don’t care about you.

I had to visit ER for a minor cut. It was usually quite and got in within half an hour. I was greeted with very welcoming staff with happy smiles. The nurse Tracey was amazing and made me laugh for the whole time I was there. Although, it was a visit to ER which you don't normally want, I must say I had the most amazing time while getting treated. It was like spending time with close family.

If you are suffering mental health issues dont bother coming in. Staff are totally ignorant in this area. To argue with a patient suffering and needing help and compassion you would do better on the street. To expect one to be rational at this time is beyond comprehension. Shocked is all i can say.

Heres an incompetent Underfunded Hospital trying to heal the sick Hmmmmm

Doctors who know best killed a 3 year old girl at this hospital by ignoring the very obvious need of an X-ray.. Subsequently a button battery burnt through her oesophagus and in to her heart.

Had to be admitted through ED, had emergency surgery. Ended up in ICU , but can not fault the nurses surgeons and doctors. At all times I was seen when I was told I was going to be seen, was seen when I needed to be seen. The nurses were all lovely. My request to go home ASAP was honoured. My voice was listened to at all times. Surgeons were polite and direct and made me feel at ease. Was a busy day and no one made me feel rushed when they were with me. All in all I highly recommend they were fantastic.

I had an overnight stay in A&E a few weeks back. Despite the place being obviously short staffed (not anyone's fault at the hospital) all nursing & medical staff performed great with a cheery attitude + AAA professionalism. There were some difficult patients too, but the staff rose above this and did their jobs. I found this online...well known but am putting it here anyway- "nurses emphasised their hospitals were not to blame, describing the staff shortages as "systemic issues", with their units trying their hardest to provide a safe workplace under strenuous circumstances." It is a crying shame that the people in government can't get their acts together like the staff at our hospitals. Medical & nursing staff anywhere pursue a calling. Fat cats in government pursue flexi time and superannuation entitlements.

My mother was discharged without warning or my knowledge. Pathetic occupational therapists apparently have more say than medical personnel. She is ECOG 3 with limited mobility and cancer. The hospital has been reported for negligence and laziness. I didn't appreciate nurses and families screaming at each other in the lunch room within earshot.

Came in with an infection in my spine. They blew my kidneys to double the size. Was transferred to Uni hospital for 7 weeks. Treatment to my infection had to stop, until my kidneys returned to normal. Which took a month. Infection got out of control during this time. I was in a lot of pain. Took me 2 years to recover. Turns out they didnt run the original meds through the iv slow enough. That's why my kidneys were effected. I have been back since. And had great care.

I went to the emergency department for dizziness,sore throat and neck with some headaches. I found that the experiences with the doctors and nurses were very dependent on the people. The nurse who brought me into the isolation room was Stevie and he was very friendly while the dr., Dr.chris was very nice and friendly as well. However, one of the other nurses I found to be a bit rude in just her tone. During my visit, I also felt if I had annoyed the nurse somehow. So I can understand when people say that some staff were uncaring. But it is dependent on who you have

Yesterday I had to rush my two year old to the emergency room at Robina Hospital. I had my two other children with me as well. The nurses and doctors were amazing and very friendly. The gave my little boy what he needed and more. Thank you especially to Doctor Debbie and Brad. You really made our experience less stressful and helped us immensely.

Due to cancer I have had multiple visits to the hospital. Yes, there is always a long wait, however, the staff and the doctors cannot be faulted. My stays in the hospital are more than 5 star. Unbelievable nursing staff and the accommodation is comfortable. The food..... well we all know about hospital food. Big THANK YOU to all staff.

I would like to thank all the staff on level 3 that looked after me including the doctors that did my surgery.. Great friendly service and above all professional. The nurses were great including the cleaning staff. Room was spotless and nothing was a hassle for them. Keep up the great work. Thanks.

I’ve had to call into emergency maybe twice in 2 years, and both times I have been ignored. Tonight I went in approx 1:30am suffering an ankle complaint, giving me a 10/10 pain rating. So I go through the arduous task of the triage nurses etc taking my symptoms, complaints and details... to then be told to sit down. No one offered me any pain relief, no X-ray to see what I had done to my foot 4 hours earlier (that’s right, after the GP had closed). While I sit there, I watch person after person come in, with a headache, feeling fluey, vomiting for 3 days supposedly... ALL of these people described their symptoms went for DAYS!!!! Go to the effing Dr then!!!! So while they continually get called through to get treated, I am left sitting there ignored, my pain intense with each moment. It is not our health care system that is broken... It’s your process Robina Hospital. I limped out of the waiting room and left, & I doubt you have even noticed! I should have just got drunk to dull my pain and not wasted my time sitting in the ER. It’s just appalling to treat anyone like that!

I had another visit here last week. While the waiting period was long that wasn't the fault of the staff. People need to be more thoughtful of what is an emergency and what your GP is there for or Call 13 HEALTH if you aren't sure. Getting back to the Hospital the nursing staff at Robina Hospital are 1st Rate. Clearly they go through a training process that is to be congratulated. The care and knowledge i doubt could be better anywhere. The Doctors precise and to the point. I can't give the nursing staff enough praise from from Megan in Emergency through to Catherine during the Night and Jess during the day absolutely brilliant. The surgical nurses and staff i didn't get all the names and i don't want to miss anyone out, you know who you are :) Thank you so much. You have a tough job and your level of professionalism along with the care and comfort and laughs you provide can't be measured enough. I also want to thank the often forgotten team the Orderlies.....Cheers. If this was a hotel i would come back time after time after time unfortunately it is not. So why i thank and love you all i truly wish if any of us cross paths again it is not in a hospital. Thank you

Amazing emergency team. Especially Dr Pat and nurses, they have absolutely professional and caring and kindness. I took my son and Dr Pat really gave us settled, explained so clearly and easy to understand for us.I appreciate their beautiful work❤️🙏

Had to call ambulance for my poor daughter Sunday night, pouring rain, quiet as, happy with the service. Ambulance 5 star rating the 2 times i’ve called them the past year! This Wednesday my daughter was in alone, father not allowed in. i went as soon as i could after work- no release paperwork, no documentation of drugs given… I went in to check could i please find out what steroids and antibiotics were given. Staff checked their computers- No documentation of my daughters care, medication, release paperwork. I’d thought poor med staff with all this paperwork but absolutely NO documentation. My daughter told me what she could but at the time she was 9/10 in pain. Wow

My wife just tried to go to emergency, she is pregnant and have high fever. The male staff working at emergency turned her away. Sure, the hospital might not be able to do anything because of legitimate and reasonable reasons. BUT do not turn away someone stressed, worried and sick by saying "what do you expect me to do?". Sure I do not know what to do that is why we are here, least you can do is be polite, those who come in obviously are sick, your attitude makes it worse.

Last night, I went to the emergency room because my blood pressure was higher than normal. Upon arrival, I went under triage nurse and he checked my blood pressure and confirmed it’s really high. He asked me to sit and wait for the doctor. I was seen by the doctor and asked me some questions. After that, He did not do any further checks on me not even just the basics like listening to my heartbeat or checked my blood pressure again. Nothing was done from his end. He just basically told me that I’m good to go even my blood pressure is still high and told me that I’m just anxious about it and I’m a healthy young woman. The doctor refuse to give any further care and told me my case is not that urgent, there’s a lot more people that needs to be attended first and He can’t do anything about it. Our conversation didn’t even reach 10 minutes, I guess. I would not recommend this place. I felt neglected and invalidated. I didn’t receive any treatment at all. Very disappointing.

Can't give more stars as these people deserve. They are absolute legends. Came with an issue and they accepted me in less than 5 minutes. All treatments, communication were just brilliant. Very positive staff (especially on emergency) and caring. Thank you.

I went to Emergency on Sunday night around 11pm with what was when presented to be a burst valve in my heart (it has now been confirmed). I cannot thank the staff enough for the professionalism of firstly the Triage nurse who was super efficient and looked in on my welfare all night. Next the amazing doctor, who left no stone unturned to find the issue and after a couple of days of testing she was 100% correct (not a good result but potentially lifesaving). Sorry but my memory is quite blurry so I cannot remember the individual names. I cannot thank the whole team enough. We are lucky to live Australia with such amazing people in this ED.

On July 25, a nurse on the first floor reported me as a suspicious person with the guards just for having seen me lost more than once that day, in the corridors. I explained to her the section that I was looking for, she saw me disoriented me more than once. I am student, English is not my first language and my boyfriend was hospitalized. We do not live in Robina. We don't know the hospital. I just want to say BE KIND. You don't know what the other is living. That’s all… however, many thanks to the medical team that treated my boyfriend. They were all very professional and we are very grateful.

Went to the emergency deartment at Robina on advice from my doctor. Was impressed with the service we got from all staff, and how quickly we were attended to. Was admitted to the medical assessment unit and again was impressed with care and attention from staff. The meals however were somewhat lacking, lucky was only in for one day, might have resorted to take ins. But care from staff was surprising noting all the bad press on public hospitals.

The Robina Hospital Pharmacy are atrocious! The attitude of the lady on the front desk was couldn’t give two F’s. Came to emergency with my 5 month old and everyone in emergency was amazing, couldn’t fault them. Was told my baby has a UTI and requires urgent antibiotics. Couldn’t get these antibiotics at any outside pharmacy, so needed to collect from the pharmacy in the hospital. By this point we are 2hrs after discharge and all I get is, it’s a 45 minute wait and you just have to sit down, even though the doctor has requested the medications be done. If this wait time has more of a negative impact on my baby, I’ll be lodging a formal complaint re this service.

Theres no way I’d give Robina Hospital ED any stars let alone 1. I bought a friend there yesterday (3/01) who hasn’t slept in a few days due to being spiked on NYE and after 3.5 hours of waiting, goes through only to be told there’s nothing they can do for her or give her to help her sleep, instead asking extremely sensitive questions in such a careless & nonchalant manner, eg asking if she smokes ice or if she feels like “killing” herself (very blunt and to the point) without any cause for concern or her welfare - I understand staff need to complete their due diligence and follow the correct processes, however this needs to be handled by staff who have had proper training in this area as I was appalled by the way the staff questioned her in such a condescending tone. The doctors wouldn’t run blood tests which seems absolutely absurd considering she said she was spiked, also complained of chest and heart pain which got her nowhere - the staff then referred her to a GP, even though after having a Telehealth appointment earlier in the day and a virtual ED call with both medical professionals being extremely worried and telling her to go straight to the hospital. After leaving the hospital embarrassed and in tears after being belittled by staff, I ended up taking her to a GP who was very confused and worried why the hospital ran NO tests and sent us back to a GP without any further advice or assistance. Do not go here if you are experiencing any sort of mental health matters as the staff show no sensitivity or care to their patients. Do better.

Just attended the emergency department cause our little guy hurt his arm skateboarding. All the staff were fantastic. It was quick and they actually made it fun. Special thanks to Julius, Tracy and Richard. The whole team is fantastic! Thank you.

Great experience with the nurses and doctors during my check up and professional team work. I appreciate the professionalism and looking in to everything properly and great feed back.

Great Staff but shame about the disgusting meals that are served. I don't know who is responsible for the catering, but they really need to smarten up their act.

Priscilla Troskie. My mother recently spent 6 weeks in this amazing hospital . From the amazing ambulance paramedics that brought her in to the doctors, surgeons, anaethatists, nurses, physio staff, the list goes on and on. My mother was treated with the utmost of care and respect. The kindness she received from everybody was second to none. Thank you for making her time with you so pleasant. She also wishes to complement your chefs and cleaning staff. Thanks for everything you did to help with her recovery. Keep up the amazing service you all offer to your patients. Eternally greatful. Priscilla Troskie and family.

Our elderly Mother has been to Emergency and MAU numerous times over the past 6 years. She is currently in the Acute Ward again. We have always experienced courtesy, empathy and professionalism at Robina Hospital. The Drs and Nurses have been respectful and caring towards Mum. The only complaint is that in Emergency unless there is a family member present to tend to your needs the patient can go many hours without water or food. When food is offered it is impossible for an elderly person to open the plastic containers and help is not offered.

Deplorable. 3yrs waiting for Double Hernia Operation. Disgusting. I am cancelling Surgery. Staff uncaring and unhelpful.

Took my son today for the second time due to fracture on his wrist. I would like to say thanks to the staff for being so caring and kind Thanks Elizabeth

Was only in there for a minor op but had to stay overnight. The staff and services were exemplary. Stark contrast to the nightmarish conditions of the old Gold Hospital in Southport.

Thank you, Robina Hospital for taking my complaint seriously. If I have to deal with your mental health ward again, I hope I'm able to change my review when staff receive calls from concerned family members in a more professional manner.

Wow the staff are amazing. I was assigned a nurse by the name of Jules. I felt like I had my own mum taking care of me. Everything was well explained and I didn’t feel uncomfortable or scared. Thank you!

Recently got a splinter in my thumb which in turn got a major infection over a period of two days. Landed up getting placed on the emergency operation list to flush my thumb out. Due to other complications with my kidneys and requiring a second flushing of the thumb, I have landed up staying in the hospital for more than a week. The staff in the orthopaedic ward are phenomenal. Extremely caring, professional, courteous and knowledgeable staff who provide the highest level of care throughout the day and night. Nothing is to much of an effort. The food too was very good and I have been very well looked after. Having come from a foreign country, all be it many years ago, I am so thankful for the government health care system in this great country. I have traveled all over the world and my experience in this hospital would be hard to beat anywhere in the world and even in the private sector. You cannot always get it right, but for me I feel extremely grateful at the care I received and for the fact that they saved my thumb and probably my life. Thank you!

Not that you want to visit the hospital but I couldn’t have ended up in a more friendly and professional place. Thankyou to all the staff that looked after me and especially to Nurses Renee, Georgie and Nina in the H3 South Surgical ward and the surgeons and doctors it’s really appreciated!

You go to the ER department expecting a wait, which is fine, no one can control the amount of sick people that day, however the professionalism, compassion and communication we received by all saff members was way above expectations. Dr Hayley was so open and honest and even though we didn't get a result that day, she had somehow prepared us for a bad or good result down the track. We got the bad result in the end and were 100% already prepared thanks to her. I hope to see her head of a hospital one day :) Nurse Aarson was also amazing, personable, professional yet funny. Couldn't have asked for a better expereince. They even have a dashboard of wait times in the waiting room!!

I felt incredibly cared for with all 4 teams that rotated shifts throughout my almost 30 hour stay in the emergency department. Along with overhearing how they spoke with other patients - with such calm, kindness and care at all times. Of course it’s not somewhere anyone wants to end up, but if you find yourself in this position, you will be extremely cared for and safe.

The people at Robina Hospital are first class with their compassion, caring and friendliness. They’re also frank, thorough and no-nonsense when they need to be. They’re fun and never short of a kind word. That was the experience I had over the last few days when I had an emergency removal of my appendix. I honestly didn’t know what to expect when entering the public health system, but whatever that expectation was, these guys far exceeded it. Five stars all the way! Thank you.

My partner had come in twice with very deep cuts and neither time it was actually cleaned… just wrapped. This time it was to the bone and may need surgery. We had to ASK the doctor to clean it because he assumed the nurses had. Wrapped a bone-deep cut in bandaids and glad wrap until we can see the surgeon. Took 6 hours too.

Currently sitting in Robina Hospital after being admitted a few days prior. The nursing staff have been nothing short of outstanding. Friendly, helpful and professional - and I say that about every single one. There were sometimes when a nursing handover had happened and I thought to myself ‘I hope this next nurse is as great as the last’ and each time it was. I don’t have much information but I am hoping the management see this and pass on the feedback the the great work of their staff. Michelle and an Irish doctor working in the Covid ward (Monday 4th July) Priscilla in the Medical Assessment unit (Monday 4th) and Camilla in the Clinical Decisions Unit (Tuesday 5th). There have been many more however those the the names I can remember. If I could list everyone’s names I would because it has literally been every staff member. Management please let the staff who have worked between the days of Monday 4th - Wednesday 6th July that their hard work, professionalism and care has been incredibly appreciated. I won’t finish by saying ‘I will definitely come back here again’ however the staff at this hospital I could not be more great full of and deserve a Good Job notification from management.

I’ve had a lot of experience in hospitals for myself and loved ones too. I had the absolute best ED experience at Robina. The nurses and Drs were all getting along well with each other, having jokes, bringing each other food, etc and they were also very kind, attentive, respectful, humorous with their patients as well. It was a total breath of fresh air. I highly appreciate the team and the beautiful environment they’ve managed to create in a high pressure, high demand and often stressful workplace. It makes such a big difference to your patients, thank you 🙏

Admins people and night shift people I didn't like, I thought they had a ego or didn't take me seriously but I enjoyed the day time nurse/doctors , much warmer vibe. Mental health team and social worker on site are awesome! Been here 13 hours so far and good tea and food.

Mostly treated well, however I can’t be blamed for losing a little faith in our health system after near in 9 weeks of vomiting and pain being given an antacid and told to go home. I’m not sure if this is a side effect of doctors and nurses being burnt out, and I feel for them because be seen how hard they try under the most difficult circumstances, but I’m sure I’m not the only one at home sick not knowing where to turn next… It’s hard and confusing for my family when I say the doctors don’t know why I’m so sick… I know medicine isn’t an exact science but most of the younger docs are like robots, ask the same questions which will generate the same answers instead of personalising treatment and some out of the box thinking to get to the bottom of some more complex problems… I just wonder while I waste away at home if someone maybe had just tried a little harder I may be better by now and my family could have there father and husband back…

Excellent hospital staff (was admitted to ER). Head of ER was on the ball and nurses were excellent. Robina Hospital clearly needs a funding boost, like most of Queensland's public hospitals, but the staff are managing really well considering the huge patient numbers.

Stayed at the Wattle unit of Robina hospital last year. Certain aspects of the unit was favourable. The food was delectable. Great beds, fell asleep with ease. However the way certain staff treat certain patients could improve. Thank you for my time at the ward.

I have been to ED twice in the last few nights. The nursing, doctors and admin staff were amazing! So kind and caring. We felt so safe being there with our little girl. Thankyou for taking such good care of her.

I have had a most remarkable stay in Robina Hospital since Thursday. I got released today. I had the best staff, Doctors and Nurses, the nicest meals. I just loved loved my 4 and a bit days. I WISH I was still there. 🤣😇 Thank you to everyone I was involved with.

It’s rather unfortunate the kind of experience I received at the emergency department. I came in via ambulance and was immediately sent into the waiting room where the nurses didn’t tend to anyone for over 3 hours. I asked for pain relief several times and the nurse practically ignored me. I sat in the waiting room with a sheet and pain level 8/10. You need to do better honestly, people don’t come to hospital because we want to socialise. It’s a vulnerable situation. The least you can do is show some empathy.

Always choose Gold Coast University Hospital over Robina hospital, they are far more competent than the fools running Robina Accident & Emergency. Last year they immediately tried to take out my daughters appendix without doing radiology for an STI. If I didn’t know better in my medical training my daughter would’ve lost an organ that houses all her good gut bacteria. This year I got admitted and misdiagnosed and it was an extremely traumatic event. I’d take my chances in dying at home before going back to Robina hospital again. They were cocky and extremely inexperienced in anything other than pharmacology. They are the perfect image of a broken medical system.

The Staff and expecially a female nurse (Karen) in the Emergency Ward this morning 6am 23rd August were fantastic. Your team are kind, professional and work very well as a team. Your facilities and rooms were in great shape. Our daughter was ill and fainted and your care was great

Family member was taken to the ER with broken leg and all staff were extremely professional and understanding. Each and every one of the staff were attentive from the triage and admin to the attending doctors and nurses. Thanks to everyone there recovery will be manageable.

I went to Robina hospital yesterday 11/11 the 2 ambulance men were brilliant I can’t praise them enough they were here in no time Then had the very best care & attention given to me All the staff were absolutely brilliant I feel we should take our hats off and kiss the ground we walk on !!! to all the hard working & compassionate staff that we are lucky enough to have Thank God !! We live in Australia we have the best medical system on earth as far as I’m concerned can’t thank you all enough!!! Thank you 🙏 I am soo grateful Xx Carole

Thank you so much to the team at Robina Hospital ER yesterday, all staff were extremely professional and understanding. We wait 7 hours in the ER to get my baby's test results. Although it took a long time, it was because we aren’t an urgent emergency. Each and every one of the staff were attentive from the triage and admin to the attending doctors and nurses. Thanks to everyone again.

It's not only Robina Hospital, it's the public medical system in general that's inefficient and ineffective. Just prior to the NY weekend 2023, on the Saturday, I developed a serious infection in my mouth. The medical clinic I normally attend had only one doctor on duty. All I required was a script for antibiotics that cost $4.50. I would have had to pay $120 for the consultation. The clinic said I should go to Robina Hospital to get the antibiotics. The admin staff at Robina Hospital were very polite and cheerful. However I was never updated as to when I would see a doctor. I sat on a hard chair in the waiting room for close on 4 hours. When I went to the desk to tell them I was going to leave I was assured I'd be seen soon, very soon. An hour later I decided to leave. Yes the staff are under pressure, but pain does not get cured by sitting for hours in a waiting room. The systems are poor. Why should it be so costly and time consuming to get something simple and inexpensive like antibiotics? Why can't pharmacies take on some of those types of responsibilities? NYE 2023 approaches and I feel too ill and uncomfortable now to go out and celebrate. I wish the staff at Robina Hospital a Happy New Year. I hope that something gets fixed in 2024 to improve your lot in life too.

Thank you so much to the team at Robina Hospital last Wednesday (18.10.23) from the minute I arrived. The reception staff were so kind. To the 3 nurses that took me in (so sorry, I can’t recall the names of these lovely ladies). To the doctors - Dr Nathan and Dr Jen all the way to the very kind Rachael. You were all so so lovely. I was feeling so horrible and scared of what was going on. And I couldn’t have asked for a better group of team members to take care of me. I hope Managment reads this and make sure to pass this feedback on and tell you how amazing you all are. It goes along way and it’s well deserving. Thank you again 🙂

The staff here are all friendly and courteous and fun and courteous.

The staff here are very helpful and great with our 4 year old son

Emergency staff are amazing so patient and kind. Gosh were blessed to have free health care.

Unfortunately I had occasion to visit A& E yesterday, everyone was so kind from triage to the doctor.He did some tests, and then called me with the results today and explained where to go from here. Over and above, so pleased I live in the area😊

Great doctors and nurses! Went in @7am to emergency suffering abdominal pain and was straight thru to examination where the nurses and doctors both where understanding and acted fast went for scans blood and urine as well as x-rays diagnosed treated for kidney stones and able to go home by lunchtime they were all really nice it was great thanks to all the staff

Great Hospital, very clean and modern. I was on holiday from NZ and got a collapsed lung (back in 2018) Thanks to Dr Thompson in the emergency department for making me a lot better. She was very switched on and kind and caring as well as the various nurses. Top marks!

Thank you so much to all of the caring and compassionate staff, from emergency to triage, orthopedics ,physio and everyone in between. I'm a very anxious person and was made to feel safe and comfortable at all times. You all do an amazing job. Thank you .

Coming from Africa we can't believe how wonderful the hospitals here are and the amazing staff are fantastic.

Thanks robina hospital for taking good care of me on my 2 night stay ❤ you staff are wonderful . X

Brilliant Staff, they go beyond the call of duty and are friendly and considerate of patients needs.

Had my Thyroid removed here Excellent hospital ,great food wonderful staff and Doctors

Lovely staff trying to do their best in an overloaded system. Appointment was at 9.30. Arrived 9.15 and was seen around 3pm. Was offered food but not bought any. Got an instant coffee. Didn’t leave to get food as was being told we’d all be seen next. Saw the registrar but not my surgeon. Was told not to rebook as it would most likely be the same next time. I can well see why so many Australians are heading overseas for treatments now.

I was unfortunate enough to break my wrist on 9th April, 2019 and was ambulanced to Robina Hospital Emergency Department. The service I received from the Emergency Department, to being admitted for surgery and a subsequent night on the Orthopaedic Unit and the follow up from the Outpatients Department on numerous visits was fantastic. All staff I encountered were professional, kind and very caring. Thankyou to all at Robina Hospital

Just discharged from here today after having my appendix removed! Such a great hospital with lovely nurses! Special thanks to the super nice Mikayla in the ward!! :) Would recommend for all your appendix removal needs

I see alot of people complaining about the waiting times but please remember there’s more ill people than yourself. I myself ended up leaving 3 hours into waiting but I didn’t mind, nurses were okay but they go through a lot especially in these hard times.

I had the unfortunate pleasure of having to take my little 1 to emergency today after hurting herself at school. From the minute we walked through the door from the nurses admin and X-ray we could not have asked for better care they were all amazing and made her feel a little less anxious. The dept was busy but we didn’t wait long at all. Thankyou all

Thanks to emergency staff who attended to my 10 year old son yesterday, May 1 after he suffered a concussion. My husband said nurses and doctors were attentive, caring and supportive. Thank you for providing the help we needed so swiftly. He is now recovering well :)

Had a hernia surgery procedure today, could not be happier about the experience from arrival to departure. Big thanks to Dr Khan, and to the many lovely highly professional staff, Jess is the only name I think I remember!

Had angina attack last week. The best hospital ever. Must have meet 40 staff, all friendly & professional. Gave 100%. Nurse Amy gave me 110%. Great experience. Hope 2 never see you again ha ha

I went in as a patient in Emergency Department in first week of April 2021 (Covid times), daytime, family wasnt allowed to accompany me and we were travellers in Queensland. The staff was very attentive and caring right from the front door until I was provided a bed (took couple of hours). I was very well treated, diagnosed and monitored throughout the half day before discharge. And the lady who I suppose was duty incharge, was so friendly and warm that I felt more as her guest than a patient. She took very good care of the patients' needs.

Thank you to all the staff including nurses, theatre nurses, plastic surgeon, training surgeon, orderlies and administration for looking after me during my stay. I cannot say enough about my fantastic experience. I'll give them 10 out of 5stars. Cheers Gordon.

Accompanied a distressed friend after a dismissive and horrid GP bungle. Waited awhile in ED as expected but staff clearly communicated a plan which was carried through with a medical admission. All staff seemed knowledgeable and focused on issue at hand, working hard within confines of the environment.

I have been to Robina emergency about 3 to 4 times over the past 4 years including recently last December when I was in so much pain only to find out that I had a kidney stone. Every time I have gone there, I am treated like the most important person in that hospital. I cannot question anything about my treatment from start to finish. They are an incredible unit and I can't thank them enough. Thanks RHER :)

Fractures spinal bones from fall got turned away and told me to get physiotherapy instead no scanned been done. Well I have been there before for previous issues with my allergy situation and was treated good. This time I had an accident where I was fall flat in my back told them I had spasm and couldn’t moved and in severe pain that is the reason the ambulance called by standby/witnesses. Once I arrived I had to wait few hours I am patient person but it seems people who are fine got treated way a lot faster than me. The doctor finally called my name but than she turned me away and apologetic because she has to see other patient first. Called me again and told me that’s nothing wrong with me. She touched my spinal bone and I said I couldn’t feel anything (still in shocked and numbed obviously) and I am drowsy she goes okay you are fine and also I told her that I have Intense pain and felt like I never felt like this before in my life. She said you can move your hands and legs just go and see physiotherapist. I believe her and I thought I must be just weak ! I had MRI scan 1 month later because The pain is getting worse every day and found out that have I fractured tail bone and T11. I have several thoughts during the severe pain to presenting myself to them again but it would be pointless.

The kindness and compassion the staff showed my son was amazing. Such a tough job, especially in the current circumstances, but they all do it with a smile. Thank you.

Had to visit the emergency department a few weeks ago for stitches, doctors and nurses were very caring, and relational, informative about anatomy and health. Well done guys 🤗

Had a foreign shaving in my eye pain was very excruciating the staff at reception was very polite and understanding, the Nurse Practitioner Tracey Murray was so professional in every way I cannot thank you enough the way you took your time and explain everything to me, Thank you all for your professionalism, Peter Robertson 👍

I would like to give my heartfelt thanks to the ED team on morning shift on 2 January. They we so wonderful in making sure I got to get to my sons wedding that afternoon after breaking my wrist. I am so grateful and appreciate all they did. Best triage nurse, nurse practitioner, ortho who did cast and physio. Also those who saw me again the next day to complete my treatment y'all are my angels thank you so so much 💗 💓

I would like to thank the robina hospital surgeons and staff. I was well cared for had bilateral hip replacements. I can't thank them enough. I love you guys. After 2 years of pain lm finally walking again and pain free. I understand covid had a big impact on my surgery. I was about to give up but you came through. Thankyou again 6 weeks later lm alive again and walking. Bless you all my best to all your efforts. Hope everyone in Australia has a similar result. Pp

Dr Chang what can I say she was awesome doing the operation for me and giving me the all clear to go home today. A BIG THANKYOU. To all that assisted her another big thankyou for keeping me in the loop with everything before going into surgery. To all the staff and nurses in 23hr ward thanks for everything, there is no way I could complain about anything every shift change with new faces we’re so good as well. WELL DONE TO ALL😀😀😀😀

I had a day stay last Friday in the tent at A&E :) Holly is an outstanding Nurse and professional. She made me feel calm and comfortable all day, Also Dr Amber is one of the nicest, calm, thorough Dr"s I've ever met. Robina Hospital is amazing and I'm so thankful for their care ❤ thanks Amy

Robina Emergency I arrived 2am 07/09/2022. I experienced amazing professional care by all Medical personnel from the time I had blood tests, to treatment and stay in these wards - Emergency, Short Stay, 23 hour, Recovery and H3 South. Also Ultrasound and MRI appts. Robina Hospital deserves a well earned 10 out of 10 for the care I was given from the diagnosis and successful operation to remove my inflamed gall bladder. Discharged 09/09/2022 with all information for all my after care... prescription, dietary, blood tests Medical Certificate and follow up Surgeon consult. I am forever grateful .

To the kind and compassionate nurse at Robina hospital ED, who pushed for me to be seen sooner by the ED doctors on my arrival, I express my heartfelt and sincere gratitude to you for your kindness. Unknown to you (or me, at the time), I was suffering from viral meningitis and had never felt worse in my entire life. I wish I was able to remember your name so I could thank you personally. Thank you for recognising the incredible pain I was in and for being an absolute angel.

My daughter was bought to Robina Emergency after having 3 migrains, passing out, sweating and vomiting, they gave her a morphine injection which worked then after being discharged within an hour got another bad one so we went back to the hospital. We are still waiting to be seen 4 hours now my daughter was told they'd give her pain relief and haven't, so I had to go out to my car and get mine. We have asked 3 times for pain relief and nothing. She was taken back in an ambulance the next day then discharged after a CT was done. The next day ambulance again but this time Gold Coast uni hospital where the neurosurgeon said he can see a spinal fluid leak and she has now been admitted to hospital. I came to Robina one other time with abdo pain and was sent home, 1 week later I needed a hysterectomy. This hospital is a joke.

Went here yesterday for what I thought was a fractured foot/ankle. Every single staff member I came across was so kind and made me feel so calm and listened too, which is all you need when you feel anxious in a situation like this. Thank you!

Arrived by ambulance from Beachcomber Resort after a flare up of illness. Treatment was quickly provided and I was transferred to fast track in ED. Further treatment was speedily provided and I was discharged 12 hours after admission.

From the time the paramedics picked me up early hours of Saturday morning to me leaving the Robina Hospital ED 12-13 hours later I can’t commend highly enough of the caring nature of every single medical professional and wards man that cared for me. I can’t thank you all enough..

Went to Robina hospital with a concussion but as I got to the nurse to give her all my details the wait was quite long and I decided to go to Pindara hospital instead. At just after 7am this morning I received a call from the nurse at Robina hospital to make sure I received medical care and to check how I was. I really didn’t expect this call and must say I’m super impressed with all the care . Please be kind to all nurses , doctors and hospital staff. It is not there fault that there are long waiting times .

Just had a day surgery procedure and I have to say, every department I was in was fantastic. Makes a huge difference when you are feeling anxious. All staff were so friendly and comforting. Thank you to all involved with my visit.

I was taken to Robina hospital by ambulance on 19/11/2022, didn’t have to wait long to b admitted. Was in Medical assessment ward, nurses and doctors were very kind and caring even though they were busy. Can’t fault the service, they all do a wonderful job of caring for their patients.

I called an ambulance this morning as I believed a cyst I had, flared up. Upon presenting at ED, the staff looked after me with such care, the nurse assigned to me (I’m sorry I don’t remember her name) was so lovely & caring, the dr. Was also wonderful & even security staff offer my best friend a warm blanket & coffee. I was in tremendous pain & the card taken to assist me was outstanding. Happy New Year to all the staff 🥰

I had an unexpected need to visit Robina Hospital for appendicitis, just a few days ago. Honestly this hospital gets an A++ from me. Apart from the Emergency department which was an issue in terms of waiting time to see Drs & to get care (but I think that’s an issue across the whole country), the rest of the hospital was faultless. While I was there in ED they had quite a few difficult clients to contend with & in my opinion dealt with them all very professionally. I ended up staying in the hospital for a few days & I think I dealt with about 20 different staff. All were professional, caring, respectful & attentive. The nurses’ attitude was beyond fantastic. Every single one deserves praise. The surgeons were brilliant in their bedside manner & in particular their regular communication. I felt as a hospital, they were proactive and I felt valued as a patient. I have had some recent experience with my mother in hospitals in nsw & I can say they need to do a study group to Robina. What is basic patient care at Robina, seems to be a pipe dream in nsw. Down there if they could only eliminate patients their hospitals would be so much better & staff would be happier. I understand times are tough with staff but whoever is running Robina Hospital is working on a fantastic culture & never using excuses to stop top notch care. Hats off & high praise from me

During our holiday in Gold Coast I tripped, fell and became seriously injured with a sharp pain all over the chest. Fortunately, we were in the visinity of Robina hospital. I was happy and lucky to receive the excellent and professional service in the hospital emergency department. The hospital staff was attentive, efficient and my case doctor in particular, Susan Pauli, in my view, went beyond her call of duty. Thank you, Susan, again and again for your wonderfull practice.

I had a day surgery: Lisfranc open reduction with internal fixation on 06/04/2023. I only waited for approximately 20 minutes at admission, then another 20 minutes before taken to the operation theatre. The emergency department can be a long wait though (which is so common in any public hospital). Every medical professionals I encountered demonstrated great professionalism and friendly attitude. It was my very first surgery so I was very nervous, but the surgeon, anaesthetist, and nurses made sure to prioritise my comfort. They explained the procedure in great details, provided ample opportunity for questions and concerns. The surgery finished fairly quickly and great care was also provided by all the nurses at the 23 hour ward post operation. Special thank you goes to Nurse Robin, Surgeon Sam Morgan and Anaesthetist Jordan (I think, sorry if I got it wrong) and Clair. You guys were so great. Great respect goes to all the medical professionals that assisted as well.

A dislocation while hiking had me need the ED @ Robina this morning . The staff from triage through to X-ray and the nurses and Drs were so kind, efficient and thorough. Thank you and well done on the special work you do for the community. Appreciate!!

Attended ED yesterday and was impressed by service. All staff very friendly and helpful. Was seen in a timely manner but this is hugely variable and will range from 5 mins to 5 hours at any hospital.

I took mum for her appointment and kept driving to and fro from front to back for a while before I found parking at the back finally! Mum was looked after at her appointment but I felt it could have been done on phone. Well at least the specialist may have felt relieved in performing the area check as a formality. Outcome: Peace of mind,!

This hospital truly is a wonderful island of calm and peace. If you are in unwell, in pain or generally suffering in life, this establishment will fulfill all your needs. Forget Gold Coast University, forget spending huge sums on private care, need fixed expertly, in a hurry and on a budget then don’t delay, call today. (Free tea, coffee, cake, a recliner and a hot meal) Best hospital in the southern hemisphere!

Mark - the ultrasound tech is top notch - he can get you from literal tears to laughter just from his client connection. The nurses were amazing also/ even the student placement nurses. The dismissive nature of the actual doctors that see you is less than desirable but that doesn’t go for all of them. Thank you .

Outpatients is appalling at Robina Hospital. I was referred to see a dermatologist relating to a melanoma. I ended up being booked in general surgery and saw a very junior doctor who had absolutely no idea what he was doing. He didn't bother reading the referral meaning I had to explain the history no less than three times. He then said this is general surgery we look at lower abdomen. Newsflash I didn't refer myself. He then said I'll speak to the dermatologist - they're my boss. After leaving me in a room for two minutes he came back and said 'yeah everything's fine' and 'you have a nice day'. So all up after waiting nearly an hour and spending all of ten minutes with the 'dr', I am no further along with my treatment. What a joke. It would be a funny joke if this wasn't a complete waste of my time, nor an utterly disgusting waste of public money.

An Ultrasound diagnosed me with Osteomyelitis. A crippling disease which kills one in five. I wanted some basic medical treatment and help as I was feeling extremely ill and couldn't work and longer. So I thought I'd drive down instead of passing out at work and calling an ambulance. I was told I wouldn't be able to walk with Osteomyelitis and they didn't think I had it on the basis I could walk. That's it. No testing nothing. The doctor kept asking if I inject drugs and would not take no for an answer. I kept saying no, no, no. She would not accept no for an answer so I just had to leave. I Don't shoot ice, just had a bone injection and had lost weight from sickness with no treatment. This place is terrible. I than turned my phone recorder on as the doctor was fixated on the questions insinuating I used IV drugs. After the recorded was turned on She was very nervous an then left. Avoid robina at all costs. Its constantly a waste of time.

As a visitor from New Zealand on holiday a trip to the hospital wasn’t in my plans, but after a fall on some slippery wet bathroom tiles and a lot of pain I went to Robina Hospital ED on Christmas Eve morning where I was seen after a very short wait. I had unfortunately fractured my leg but after the leg splint was applied they helped us locate a business to purchase a walking frame which wasn’t the easiest on Christmas Eve!! Their help didn’t stop there, I had two follow up appointments in the fracture clinic prior to my departure home. I can not say enough about the excellent service I received from the whole team that looked after me….Drs, nurses, X-ray, pharmacists and physiotherapists, admin staff. They were all thorough in explaining everything and making sure I would be safe to travel home again. Many thanks for the professionalism and care shown to me. Ange

Palliative Care Unit - SO compassionate, caring and kind. The nurses and staff go way over and above what is required of them. So caring and helpful and ready to listen even when they're busy. I can't thank them enough.