5/5 graham b. 10 months ago on Google
This
is
a
new
post
sitting
on
top
of
my
old
post
below.
New
post
May
2023
-
This
practice
has
recently
made
a
significant
and
notable
change.
I
have
personally
experienced
a
massive
shift
in
the
way
this
practice
is
run,
the
quality
of
the
support
staff,
their
ability
to
answer
the
phone
and
to
deal
with
enquiries
in
a
helpful,
polite,
patient
orientated
and
efficient
way.
I
was
there
yesterday
and
remarked
on
the
change
and
ask
my
doctor
what
has
happened.
He
responded
that
they
had
recently
engaged
a
new
practice
manager.
Wow,
what
a
difference
that
has
made,
and
I
wish
the
new
practice
manager
well
and
complement
her
(or
him)
on
the
change
they
have
made
with
the
staff
appearing
to
me
to
be
allot
happier
in
their
job.
What
a
difference
it
has
made.
Old
post
a
few
years
ago
-
If
you
want
a
practice
that
puts
you
on
hold
for
18
minutes
and
still
doesn’t
come
back
to
you
and
you
enjoy
that
type
of
inefficiency,
then
Mermaid
Medical
Centre
is
definitely
the
practice
for
you!
May
I
suggest
that
you
check
that
your
telephone
system
is
working
correctly.
This
morning
16/10/2020
I
called
in
response
to
a
text
message
I
received
from
you
to
make
an
appointment
about
a
non-urgent
medical
report
you
had
received.
I
called
and
was
asked
if
I
would
mind
holding;
of
course
not
I
said.
I
ended
up
waiting
online
for
over
18
minutes
however
whilst
I
was
on
that
call
I
drove
to
your
medical
Centre
and
spoke
to
Sandi
who
then
checked
your
telephone
system
and
seeing
my
call
was
on
hold
hung
up
since
by
that
stage
I
was
personally
standing
with
her
at
the
front
door
of
your
practice.
Whilst
talking
to
Sandi
there
were
other
patients
in
the
queue
outside,
waiting
to
go
in,
who
agreed
with
my
comments.
One
lady
in
particular
said
that
this
had
been
her
experience
at
your
practice
for
over
4
years.
As
a
former
business
owner
myself,
I’m
pleased
to
be
the
one
to
draw
this
to
your
attention
as
obviously
It’s
not
good
for
your
business,
its
reputation
or
for
the
people
it
serves.
I
hope
you
see
the
value
in
my
raising
this
directly
with
you
rather
than
simply
ignoring
it
and
telling
others
of
your
inefficiencies
and
of
my
bad
experience.
With
kindness
...
Graham
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