As someone who’s lived here twice and used to love it here, I suggest reading the bad reviews and looking elsewhere unless you're comfortable with leaving the quality of your experience up to luck. The apartments look nice, but the quality of your unit can vary a lot, the amenities are constantly vandalized / shut down, and you can’t count on management to deal with any issues. They also push everyone for google reviews, so a bunch of their good reviews are either from people who toured or just signed their lease, not long-time residents who know the property. One of the major issues is the lack of thorough inspection of units before move-in. When I first moved here in 2017, we were in the middle of a heat wave and found out our A/C unit was broken the first day. After a week of dealing with a rude office management team and enduring mid-90s temperatures in our apartment, they finally replaced the A/C after we threatened to call the news. This was a terrible start to our lease, but the rest of our experience was okay. When I moved back into a newly renovated unit earlier this year, it was clear that the focus was on superficial upgrades like repainting and replacing appliances, rather than ensuring the unit was in good condition. Issues like mold on the fridge water line, cabinets hanging by their hinges, a cracked bedroom window, and a broken garbage disposal were overlooked. While maintenance generally responds quickly, these issues should be addressed before move-in. My main issue has been with noisy neighbors. I moved into a downstairs unit again, knowing some noise is to be expected, but the constant running and jumping from the kids upstairs is unbearable. I notified the office over two months ago, but there’s still no resolution. They initially ignored my emails, only sending notices to the neighbor whenever I’d call, but even when the leasing consultants would leave notes for management and promise they’d call back, they never would. Don’t expect management to take ownership over handling disputes or following up until you go off. After sending them tons of videos of the noise and confirming with the previous tenant that they experienced the same issue, they offered both my neighbor and I unit transfers, which we both declined. When I was finally able to speak to the property manager, Danielle, all she had to offer was condescending comments reminding me that some noise is to be expected from neighbors. She forwarded everything to their legal / regional team, but after two weeks there’s still no response and they can’t share when I should expect one. They also gave me Greystar’s corporate number, but it immediately goes to voicemail, as does the option to speak to an operator. As far as amenities go, they’re constantly being vandalized. The mailboxes were recently replaced again after being broken for 6 months, the dog park door was completely detached for a while, the exit gates often don’t work at all, the clubhouse is filthy, and the gym isn’t even open half the time due to repairs. Despite paying a premium for these amenities, they’re often inaccessible. Update: 7/11/23 Their legal team responded and stated that their client (The Highlands) deems the noise in the videos as “the type of reasonable noise disturbance that residents of multifamily housing are expected to tolerate”. They also claim I’m asking them to “silence their children or somehow eliminate the noise” which would be discrimination due to their familial status… huh??? What an insane misrepresentation of the situation. Their solution to this issue is to send me a menacing legal letter, accuse me of discrimination against children, and deflect for months. That's how they handle everything here. So if you plan on working from home, enjoying peace and quiet, or entertaining guests ever, stay far away from here. But if you're a loud, inconsiderate neighbor or someone who enjoys overpaying for old creaky apartments and run-down, filthy amenities, you're in the right place!

I do not know why such a low rating on Google, but the apartments are very decent. The territory has everything you need: swimming pools, gyms, sports grounds, plenty of free parking space (1 covered + 1 on the territory). For a year and a half, we have not had any unpleasant situations. The place is quiet, the houses are nice. Service staff solved problems within 1-3 days (air conditioner repair, replacement of bulbs, sockets). People in general are normal and quite comfortable. About a minuses, they wrote about them before, in the most intense heat, several ants appeared in the house, and after that there were no more ants during the year. And once a year we saw spiders, but again for a very short time and very small. The post office is a little inconveniently located, you need to walk about 5 minutes. Very good place to live.

I recently moved here last month on the 25th to be exact. I like the apartments very much, they are not too old not too new they seem in very good condition. Apartments have stainless steel appliances. Great vinyl floor that reflect gray wood. Nice plush carpet, ample storage, master bedroom has a walking in close, there is washer and dryer and if you wish for you can even get a garage. Getting approved was a hassle, when we came in an applied for the apartment on June 30th my wife and I thought it was going to be plenty of time to get approved. Our file went from person to person in the office getting handle in different manner. After almost 10 days after applying I started to call to find out what was going on. They would asked me for information I had already provided and would be told I would get a call before the end of the day and it would not happen. Close to the 15th of July I decided to come in and talk to the manager I was stop at the front door by one of the office personnel and was told that the manager had my file in her desk and that she would give me a call before the end of the day, once again it did not happen. I gave them 2 more days and once again I called the office to find out what was going on. I was told my file was missing information I already had giving them. The person on the phone was a Male, I felt the way he handled the situation that day was very unprofessional, I did told him that and he said that he did not see how it was unprofessional and that he need it the information that day in order to close the file. At that moment I was ready to cancel my application. I decided to come in once again and see what was going on. When I came in I was received by Jennifer. I told her what was going on I explain her the whole ordeal, she was very professional she told me not to worry about anything. She took care of everything that day and told us that we were going to have the lease to sing the very next day. If it was not because of Jennifer we would not have moved in. Thank you Jennifer Now we have requested 3 times already for some things to get fixed and so far nobody has come in. We would go in and request for the 4th and request a repair order.

TLDR: If you want reliable access to your mailbox that is not broken in to, AND if you ever want to see any of your security deposit returned, look elsewhere. I lived at The Highlands at Grand Terrace for 3 years. Upon our first year living there, the entirety of the mailboxes for our section were broken into. For months we had to go to the post office in Colton to retrieve our mail until The Highlands could finally get replacements. A few months prior to my move out, the lock on one of the same mailboxes that was replaced, was broken because someone attempted to break into it again and it was unusable for a few weeks until they got someone to repair the lock. I also remember seeing emails near my move out that another set of mailboxes in a different part of the complex were broken into and those residents had to get their mail from the post office. After about a year of living there, I started to do walks around the complex and recall seeing a car broken into. I also remember seeing a car broken into on the street nearby one of the entrances about a year and a half in. All of those things were worrisome, but we continued to live there because the rent was cheap. The complex was decent to walk around during the day for the most part, and they maintain the landscaping well enough. Service requests are filled in a -mostly- timely manner, and the staff is typically friendly. There are food trucks and stalls that come every once and a while outside of the leasing office and that was kind of nice. Considering all of this, I would have rated The Highlands at Grand Terrace a 3/5, but it is degraded to a 1/5 because of the move-out financial experience. I saw other posts before moving in that said to kiss my security deposit goodbye and I was ok with this... Until I received my final account statement where I OWED them over $100 AFTER deducting my security deposit. I made sure that apartment was spotless when I moved out. Sure, they needed to clean the carpet, so that charge is understandable, but $150 for "general" cleaning? I doubt they spent 20 minutes in there cleaning. Also, at the beginning of the month, I paid for the entire month's rent (since it is done through an automated portal) however, my move out notice stated that I was moving out on the 28th, which I did. My final account statement states I moved out on 30th which is incorrect. After receiving the final account statement, I called them to dispute the bill. I called them the next month on the 3rd (the day after receiving my final account statement), 7th, 8th, 14th, 15th, and 16th, sometimes multiple times a day. When I ever did actually reach someone, I was always told the account manager would call me to talk about the dispute. I never received a single call back (hence so many calls). I have now, 3 months later, received a debt collection from a collection agency. There has not been a single attempt by The Highlands at Grand Terrace to dispute this charge prior to them sending it to collections. So, I'll repeat what I wrote in my TLDR. If you want reliable access to your mailbox that is not broken in to, AND if you ever want to see any of your security deposit returned, look elsewhere. UPDATE November, 2023: I have attempted to get into contact with the Highlands at Grand Terrace since receiving the reply here on my review. I have left multiple messages and I have still not heard back from them. I highly doubt that they check their mail box, and if they do, the do not actually care to respond. I have strong suspicion that the response they leave on their negative google reviews is only to make it appear as though they are actually trying to resolve an issue.

The management and office crew are not helpful at all. The manager never wants to talk customers instead they send the office workers to be messengers when he is literally in the other side of the door. Office works with local tow company to tow cars and I’m sure they get a piece of that. If you live down stairs enjoy the noise from upstairs even just walking you can hear it. Also watch out for hidden fees when your lease is up because they will charge you for any reason and they will do a lousy job at explaining what the charge is. I would not live here again to be honest for the prices they charge now you can move into a much better location.

This place has the worst management I have ever experienced. I have been double charged for things repeatedly and when I call the office to speak to someone no one responds and they don’t call back when you leave a message. My apartment wasn’t even properly made ready when I moved in. They charge you a lot to live here but don’t even have the proper amenities like a working gym with equipment that you can actually use. The mail room has been broken into twice in the span of 8 months and I have had to go to the post office to get my mail during those instances which is a pain. It’s a toss up on noise, at times it is quiet and at other times it isn’t with people blasting music in their cars or people yelling/fighting with each other outside at night and during the day. Although it’s a gated community the gate doesn’t even close at night or during the day so safety is an issue. If I had known these things prior to moving in, I never would have chosen to live here.

If your looking to move to the highland grand terrace area The Highlands at Grand Terrace is the only spot I would recommend. The staff 1st off is super cool and very competent unlike the other communities in the area. Julio and Joe who helped me rent the apt made everything very simple. They handled the process very professionally and the move in was really easy. The manager, Danielle Casavan, was extremely helpful and very considerate. She understands we are human and life happens. All you guys looking at the reviews... your in good hands here. The place itself is very well kept usually ppl walking around cleaning lots of trees keeping the places cool in summer and the maintenance guys in my experience were on it soon as I put an order in. So considering all the other options this kids a two thumbs up 👍🏾👍🏾

Good apartment, has all the appliances you need in a small community. Emails regularly about what’s going on in the community. Would recommend if interested moving here