Everything! The cleanliness of the premises, toilets, service worktops, the food, drinks, service. Brilliant! My husband and I travel around the country for work so we've eaten at a lot of Toby's, which are nice. But Gravesend is excellent! The best one! And I'm glad it's my local.

We went here on Friday night, it was very busy but the staff were nice & didn't rush you unlike Maidstone branch. Chef polite & cheerful, manager pleasant & our waitress MILENA was lovely & friendly even though they were short staffed. Food was great today, good selection of meats, veg & potatoes.

It was for my husband's birthday I booked the festive menu for 4 people but it ended up 5 people was met with a very abrupt lady who told me they could not cater for the extra person eventually she put a small chair at the end of the table. We were immediately told go to the carvery we were not offered a starter or anything we ate our lunch which was nice as usual but could not find anyone to order a desert finally after my son went and found someone we ordered desert after 35 minutes of waiting it arrived. We go to this carvery slot and I can honestly say this was the worst time and it a damper on the day.ay I add there were plenty of empty tables. Our waitress was lovely but our first experience was cold and abrupt.

Haven't been to a Toby for years. Visited this one and the food was lovely! Had lots of choice and everything was cooked well and hot. Blue light card you get 20% off.

Very impressed indeed. Food and service was amazing. Staff all very friendly as well. Went out for my daughters birthday so there was a large group of us (16) a lot to cater for but everything was perfect and we all had a really lovely meal. Amazing value for money. Top marks all round.

We were seated quickly by a friendly host. Food was served quickly and was very tasty. Slight disappointment that the vegan options weren't available but a meat free roast was still delicious and the vegan meatballs as starter were lovely. Milena is credit to the team,friendly and attentive without being overbearing. Excellent!

Had a very enjoyable carvery everything was cooked lovely as normal we normally go every Tuesday when Dawn or Chelsea work they are fantastic girls. The 2 waitresses that were on duty today were amazing, Lou served us, the manager on duty Ian seemed to disappear a lot leaving the 2 staff that were serving to serve tables and do the bar themselves first time I have seen this manager where we normally have Joe who mucks in with the girls as a proper team Ian I'm afraid to say comes across as I'm the manager and don't need to do anything. Another little thing apple pie should be on the menu

Once seated, staff attentive and service was good. However, whilst waiting at the reception area, ignored by passing staff. An acknowledgement would have been appreciated, i.e. someone will be with you shortly!