1/5 Randy B. 1 year ago on Google
I
understand
the
employee
shortage,
so
you
need
to
be
patient
with
operations
as
they
are
short
staffed.
This
location
in
Gurnee,
is
best
described
as
a
Jekyll
&
Hyde.
During
the
day
the
African
American
(slim
built)
gentelman
manages
the
store
fairly
well,
to
his
credit.
Drive
thru
or
inside
orders
move
at
an
acceptable
pace.
Place
is
usually
"steady".
The
African
American
(larger
build)
gentleman
on
nights
is
an
absolute
train
wreck
at
best!
Monday
night
August
8,
2022
10:15ish
pm
I
gave
my
order
of
two
double
cheeseburgers,
,
one
car
ahead
on
me,
who
got
a
small
bag.
Took
15
minutes
to
get
to
the
window,
once
at
the
window
the
gentlemen
asked
me
for
my
order
again.
Gave
him
the
order,
$4.55.
Guy
had
gloves
on,
took
my
money
then
went
and
proceeded
to
prepare
food
with
the
same
gloves
on
that
he
took
money
and
worked
the
cash
register
with.
Took
another
5-
6
minutes
of
me
sitting
there
waiting
for
food,
looking
around
the
kitchen
,
you
could
see
crumbs
all
over
the
counters
really
unsanitary
,
I
actually
left
without
my
order,
just
couldn't
eat
after
what
I
had
seen.
The
cross
contamination
that's
going
on
will
get
someone
sick!
I
really
enjoy
White
Castle
every
now
and
again,
I
don't
mind
them
being
slow,
I
just
have
to
go
when
I
have
more
time,
but
you
can't
be
DIRTY
TOO!!!
Please
have
a
Regional
Manager
visit
this
location
and
inspect
for
cleanliness,
it
will
be
very
obvious!
***UPDATE***
White
Castle
Corporate
to
their
credit,
actually
reached
out
to
me
with
an
apology
and
a
refund.
I
'm
glad
they
took
the
time
to
read
my
complaint.
We
all
went
through
an
unprecedented
time
due
to
the
Covid-19.
Everyone
begin
to
focus
on
cleanliness,
hand
washing
,
no
touch
food
service.
Short
term
memory
has
society
abandoning
those
habits
so
quickly.