Pine Valley Apartments image

Pine Valley Apartments

Apartment complex

😠 Leaks everyday everywhere. Band aid operation, go elsewhere. Just a few work orders that were ignored or took multiple attempts to band aid.


Address

1345 Maiden Ln, Rochester, NY 14626, United States

Website

npmainc.com

Contact

+1 585-663-0264

Rating on Google Maps

2.50 (12 reviews)

Open on Google Maps

Working Hours

  • Saturday: 10 am to 3 pm
  • Sunday: Closed
  • Monday: 8 am to 5 pm
  • Tuesday: 8 am to 5 pm
  • Wednesday: 8 am to 5 pm
  • Thursday: 8 am to 5 pm
  • Friday: 8 am to 5 pm

Featured Reviews


Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Shannel P. 2 years ago on Google • 5 reviews
    Leaks everyday everywhere. Band aid operation, go elsewhere. Just a few work orders that were ignored or took multiple attempts to band aid.
    6 people found this review helpful 👍

  • 1/5 Marquise W. 2 years ago on Google • 3 reviews
    Unprofessional. Took my lunch break to meet with leasing agent to show a demo apartment. Leasing agent said she would be there in 5 minutes. Waited in my car for like 20 minutes to the point where I literally had to rush back to work. Can you just imagine what would have happened had i actually filled out an application? Anyway No call or apology from leasing agent. If thats her idea of professionalism I will take my business elsewhere.
    5 people found this review helpful 👍

  • 5/5 Eva A. 3 years ago on Google • 312 reviews
    Clean hallways. Proper lighting for evening walks. Washer and dryer room. Property looks neat. Plenty of parking

  • 2/5 Ron A. 1 year ago on Google • 23 reviews
    Don't live there
    2 people found this review helpful 👍

  • 2/5 Carlos O. 6 months ago on Google • 12 reviews
    Unprofessional management, always new personnel not knowing the workplace,every year rent goes up without notifying but they said it was sent to email which you never get one,this property never fix with new parts never renew anything on apartments everything is old never gives paints to refresh the walls,not enough parking for people cause people not on lease lives here with multiple cars, people don't respect others privacy, laundry is disgusting and smells bad plus people wash clothes late when they want not fallowing rules is a whole mess on this apartments
    1 person found this review helpful 👍

  • 3/5 Rod Y. 1 year ago on Google • 3 reviews
    My experience with the new management(Rae) has been great. The best manager since we’ve moved here. We have been through a lot of managers and lack of proper treatment of the property. But I can say, Rae and s trying real hard to be there for her clients.

  • 5/5 Mario Colombai (. 1 year ago on Google • 3 reviews
    Property is under new management. They are great and really seem to care about their tenants. Apartment has been well maintained and feels brand new!

  • 1/5 Taylor E. 2 years ago on Google • 2 reviews
    This is probably the first time in my life I've reviewed something lol. Ive lived here for two years now, the management has changed several times which has caused alot of confusion and excuses as to why things aren't being followed through on. I'm a very laid back tenant and have not had a working dishwasher the entire two years I have lived here. I spoke with Kristina (leasing consultant before first management change), Dominque (old property manager), Erin (District Manager), the current regional manager although his name has slipped my mind and several others. I had to track down the District manager because the lower level associates were so inefficient and unorganized. After having a reassuring conversation with her about the inappropriate behavior, extra charges to my account, eviction notice that was sent because of those mistaken charges, broken appliances , etc. I am still being charged an extra $185 per month and still no working dishwasher.. it's a quiet enough complex besides the occasional belligerent tenant that screams out her window if you park your car infront of building 23 (no assigned parking) buyers discretion
    5 people found this review helpful 👍


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