Roses: I loved the balcony; the rainfall shower head on the ceiling; the accessible pool; the service and customer service; the television with Showtime subscription and privacy is actually respected. Thorns: The accessibility amenities should be updated - no bathroom rail, walkway in hotel room was too narrow for my wheelchair; shower was unsafe to enter or exit as well as balcony inaccessibility for wheelchair users; the carpet was hard to travel via wheelchair in the room as well as overall hotel and encourage more wheelchair slopes in parking lot; police was in parking lot camping out so it was an eye sore balcony view and lastly no microwave in room to make you order food which was overpriced. I assume hotel is pricey due to location and it's definitely in a convenient spot with the mall being across the street and plenty of restaurants! I'd consider booking again - especially if amenities are updated for wheelchair users.

Recently stayed one night at this hotel for a concert in town. The location was convenient to the coliseum and the rooms were spacious. That's where the good ends. I'd checked in the day prior on my Marriott app with estimated arrival time 3pm (normal check in time). We were running late and actually didn't get to the hotel until 4pm. I still didn't have my mobile room key. Upon arrival, the lobby was full of a queue to check in. Asked one employee about mobile check in and was told if we didn't have the mobile key yet we'd have to join the queue to check in. We joined the queue and waited over 50 minutes to check in and get our room keys. There was no separate queue for bonvoy members, employees were not apologetic in the least, and all we heard was a large group had checked out that morning and they had hundreds of rooms to turn over and not enough staff. Most people checking in had booked months prior- the hotel should have known well ahead of time about the large number of rooms turning over and planned accordingly. We literally only had time to drop our bags off before we headed out for dinner reservations and the concert. I got the mobile key about an hour after we'd physically checked in, which was no use. Hotel also failed to email a final bill or leave a paper copy under the door which is standard practice at other Marriott locations I've stayed at. Would not stay here again

I was there for NCAT's homecoming? The hotel has been the host hotel for years. Never really any problems until this year with new management. So let's start. 1. My room was the parlor to a large suite. There was a double door refrigerator with a freezer at the bottom. The freezer has so much frost in it that you really couldn't put anything in it. 2. The kitchen had NO MICROWAVE and to my understanding none of the rooms have microwaves. Ridiculous!!! 3. The kitchen also had no cutlery or dishes but you have a huge a fridge. 4. It's late and we're trying to get into our room and the card key does not work. It took three trips to the front desk and on the third trip to the front desk we had the manager come up with us. The battery in the door needed to be replaced. 5. Ordered roomservice and was told that the food would take 45 mins or less. When we called to roomservice, we could not get through. The phone rang for eight minutes. An hour and 15 mins later our food arrived, however, it was cold and not everything was there. My sister ordered bacon, eggs, grits, toast and OJ. She got toast and juice. I ordered blueberry pancakes and got pancakes with blueberries on the side, plus my food was cold. 6. After eating we get a knock on the door and was told we were supposed to be out at 11. We paid upfront for two nights. Had to call the front desk. An 1/2 hr later the issue was resolved. 7. My other sister and her husband was supposed to have the adjoining room. Because they honored online reservations that were made after our reservations was made, a year in advance, they gave their room away. So where did they sleep? In the room with us making my brother-in-law a little uncomfortable. So what did they do? They took $91 off our bill, which to me, is not nearly enough. They could have offered us points and a little more off the bill just for not having a microwave alone. A 5-star hotel it is not! 8. After leaving a whole day. They put an additional hold on my sister's card for the amount paid and no credit issued to none of us!!!

Situated about 20 minutes from GSO airport and on the convention center grounds. Good location, clean and renovated rooms. Front desk staff seemed to be new or had little training. The check in process was some trial and error and no reference to Marriott Ambassador Elite members about the lounge, bonus points, or even recognition of elite status.

Beautiful Conference experience, but front desk young fair skin glasses wearing young black man, was non chalant about his answers. The woman and dark skin black guy seem to be extremely helpful. Beautiful hotel, temperature in room was problematic. Housekeeper seem distant or silent when we didn't need her to make our bed for one day only a couple more towels. This was a fantastic choice for our Holy Convocation 👏 with Mall & food places surrounding. Need more roller racks only seen one!!! Food prices and soft drinks were comparable. Late check out was rejected because this light skin glasses wearing young black guy said,(sorry didn't write his name down) "their trying to get all the group out" Wow, that was 😳 shocking for the love of money 💰 🤑 your willing to be rude!!! This probably was the best spiritual encounter they have ever had!!!

Not sure who told them that an overhead shower head was all they needed in the shower. And these heads greatly reduced water pressure coming out. Nice big ballroom for the 4,000+ people attending conference I sat through, but as sitting there noticed now dirty the floor was, and gum on floor. They need to clean that floor. Very nice staff, from valet, doorman and front desk. Liked the short walk over to mall and other eating options. Last point is their 4 elevators for tower B is NOT enough.

Beautiful hotel. I loved the fact that it was in walking distance to a shopping center. That was a big plus!! However, there were a few hiccups during our stay, i.e., elevators not working in tower one for a large convention and running low on food. Also, my group found that the tile in the shower was too slippery. But I think it'll be better next time. It seemed like an after Covid reboot. (Hang in there! And I wish you the best.)

I wanted to give this feedback in a few observations, because it's a nice hotel and I want it to succeed. For context I travel a lot for work,  and I'm loyal to the Marriott brand. because of that I worked up to platinum status. I called the front desk the day before our stay to see if they had a suite we could upgrade to, that lady I talked to was super nice and got us upgraded to a family suite (and told us because of our status we get complimentary breakfast in the restaurant,  along with some of the entertainment the area for kids eg mall, arcade etc.) At the hotel the front desk personnel seemed like they couldn't care less. Ya know that fast food level service kinda attitude? you could see them talking to each other under their breath between customers. the guy (Kevin I think) was the only one wearing a mask, but below his mouth? I don't care, just seemed odd.. anyway, the guy barely talked to me, made our keys and sent us on for the next one. never mentioned anything about breakfast or pool hours etc.. we get to the room and I knew there was a mistake, it was not a family suite (but still a nice room) so I went back down and showed him on the app where we had confirmed a family suite, the guy didn't apologize or anything, just said "you're in a double now" took my keys and made new ones.. no harm no foul, just poor customer service, you could tell he just wanted to get back to talking to the other hotel staff. So next day we had confirmed 4pm checkout, but 9a sharp housekeeping came knocking to clean out our room, so I went down and talked to Kevin again. I asked, we do have late checkout right? I see confirmed 4pm on the app, he said "you have late checkout but at 1pm" again not the end of the world, just no explanation. Long story short, the front desk staff needs coaching on customer interactions. Whomever the front desk lady I talked on the phone with before our arrival would be a good example, or mentor.

In our 34th International Holy Convocation I had a beautiful experience there in this hotel. We filled this hotel up as well as 2 other nearby hotels. They went above what I expected from hotels. Now, because of their SUPER service, I will be expecting others to be the same way professionally. The only 2 things I didn't like was 1 to 2 of the 4 elevators were out of order on one side. Imagine all of the hotel guests trying to use the elevators at the same time. And the other thing was they didn't have a microwave in the room I was in. I couldn't heat up leftovers...

Staff was superb and always there to help! Some problems in the room but it was always fixed as soon as the front desk was notified. Safe in room didn't work even after it was Fixed, not due to staff or management just a low tech device. Overall stay was fabulous and I will definitely return when I am back in that area!

I have to say that we just recently stayed here because we searched out a hotel that had a restaurant. Well, it did have a couple as well as a bar and breakfast/coffee bar. However, when we arrived, nothing was open. This place was huge and nice but nothing was open. You had to walk around the building to the main entrance - which was the only entrance that was open. The escalators were roped off - not in use. There was a really nice bar but was not open. There were 2 conferences (could have been more) going on. We asked about everything being closed and they said it depended on how many people were there. There was no parking near the hotel, tons of people everywhere but absolutely nothing open. It was a real disappointment. Now, as for the rooms, they were clean and pretty nice, which was good. The vending area was sold out of all drinks and the ice machine was broken. This would not usually be a big deal but we got in late and expected a vending area or something. Nope., Nothing. All in all, a nice place if you are looking for a clean room and that is all.

Disappointed. There is only one electric outlet that is within the reach by the beds, and the outlet is about 4.5 feet from a bed, making it pretty much useless if I want to use my phone and charge it at same time. Service is not much better either. I checked in online two days before. And the day before, I called the hotel making small requests. I was told that the items I requested will be placed in my room before my arrival. Sounded great. Upon arrival, the items were not in the room. Informed the front desk who ensured me that housekeeping will bring them up. We came back an hour later after dinner, not there. Called guest services and she knows nothing about my request! I told her again. 25 minutes later, two staff presented with one (!) of the six items I asked for. Room needs improvement.

Amazing hotel! Conveniently located by a plaza with a lot of shopping options and close to restaurants as well. It's walkable distance (1.5 miles) to the Coliseum which was amazing since Ubering after a concert can be a wait and can be expensive. Didnt get to try the breakfast but everything was amazing. Free parking and a lot of parking spots available. Will definitely come back!

This hotel is below average for a Marriott. The rooms are old and noisy. The staff at the front desk often don’t have the right information on their facilities. The best aspect of this hotel is the gym and the location. I’ve stayed here 5 times now and been disappointed each time.

Conference area and 1st floor need updating bad. Room was nice and quiet. Overall this place is stuck hard in the 90's. Get the escalators working already, that's embarrassing.

We had maid service every day! That was nice. The room was comfortable and clean. My only negative was the lack of places to hang up a towel in the bathroom. It has been remodeled and the tub area is now a shower with a glass panel, no door. That shower area isn't large enough for just a panel. And, one towel bar above the toilet and a hook on the door isn't enough when there are 3-4 people in the room.

Stayed here for a concert at the nearby coliseum. Rooms were nice but not soundproof, hallway noise can definitely be heard. This hotel can be busy but parking is free and it’s close to nearby dining and shopping.

This hotel claims to have 24 hour security, but please don’t believe they’re securing anything. My family’s car in addition to 9 other cars were broken into last night/this morning. If one or two cars are targeted, maybe it’s possible for the suspects to evade security. But 10 cars….TEN?! Yea….stay here at your own risk. This happened the morning of 11/25/23 for those who may be reading this at a later date. Stay safe and be vigilant.

It’s a typical convention style hotel. Built either in the 80s or 90s. I’m a Titanium member with Marriott and it’s the only Marriott I’ve ever been to that the concierge lounge they don’t let you take food out to go back to your room instead of staying in the stuffy Concierge lounge, the service left something to be desired. The hotel manager is extremely nice and very helpful.

Worst service ever… I’ve given this hotel many chances but this stay broke me. Guest services stated they would only give me additional towels if we gave the used towels back. Not to mention the towels are obviously old…When I stated that we would use those to walk on the cold floors he immediately went to the I was an angry and yelling narrative…. We had to speak with the front desk to get additional towels. This hotel should be a 2.5 star hotel. All the other hotels supply water to Elite members… not this hotel. I was told you have to be platinum to get a bottle of water. No face soap, sink has hair, and floors are dirty… I wouldn’t recommend this hotel… Go to the Marriott downtown Greensboro if you want a clean room and to be treated like a human being

Hotel is very nice. Huge hotel. You can feel the history as soon as you walk in. However the room I stayed in was a little outdated. Didn't have any USB ports by the bed. Had to plug phone into the back of the TV. But the staff was extremely friendly and helpful.

My husband and I threw our daughter a sleepover at this location. It was a great experience. Immediately upon arrival, we were greeted kindly. Check-in was a breeze and the suite that we were in was large enough to accommodate eight girls, and two adults. There were two bathrooms, which made showering quite easy. We were able to decorate the room and had a refrigerator for all of our cold items. We have also visited for a birthday celebration as well. This is definitely our go to should we have friends or family visit.

This hotel is lovely on the inside. The staff was super friendly. The room was clean. It is conveniently located by the Four Seasons Mall with plenty of restaurant options in and around the hotel. There is an inside and outside pool that are connected. As a travel agent, I will definitely recommend this hotel to my clients, who will be traveling to and through Greensboro.

Very nice, neat & clean. Pretty much shares a parking lot with the mall. HUGE parking lot, they don't have free breakfast & no microwave in the room. We did have a mini fridge. Oh & the elevators were broken 😢 so that was a mini nightmare. Otherwise, we had a nice stay.

Great hotel had a room on a high floor so we had a great view. Staff was real friendly. My only complaint was shower the water would get warm but never hot. An the elevators we waited almost an hour for an elevator stairs are locked so we had no choice but to wait.

The Hotel is big but not the rooms. over all they are clean. Room service is okay. During my stay one of the elevators was broken. They only offer free shuttle rides to and from the airport during the day starts at 8am. No shower door just a clear glass barrier right next to the toilet seat. water easily splashes to the toilet floor. If you ship package to the hotel they charge you high for shipping or handling. In some hotel they don't charge at all. There is small coffee maker, a small fridge and a flat tv screen that is it. Flat Iron is available upon request.

Samantha W. is so kind and amazing. She went above and beyond to help me print color documents for the conference I was exhibiting at. Her helpfulness and attention to detail was so appreciated. Brandon at the hotel check-in was also very professional and efficient. All staff I interacted with has been extremely helpful and knowledgeable and kind.

I have been in and around this Sheraton Greensboro Hotel for many years as they are the host hotel for my Alma mater, NC A&T, so I almost regret saying this was my first time staying there. The Sheraton hosted the ADIDAS Clash Soccer Tournament and our stay there was great. The rooms are spacious and comfortable. There are many amenities in the hotel and it was nice to see all the family and teams hanging out in the lobby after the games. I already know the Sheraton does a great job hosting large events and I really enjoyed being able to experience it firsthand.

This hotel has a great pool. They provide tea options in the room which is a plus. I’ve had nachos from the bar and they’re okay. My son and I couldn’t eat from their dinner buffet bc 95% of the things had dairy in them, and only bacon and fruit for breakfast buffet. They also don’t have a microwave in the room or one available for communal use. I asked to get my son’s waffle toasted at the cafe one morning and it was a huge ordeal but they did do it. So for us, there’s not really any food options, and they don’t make it convenient for us to stay without having to go out of the hotel to eat each meal. As far as the room goes, the showers are not enjoyable. There is only a rainfall shower head, so rinsing your body and especially your hair takes ridiculously long. And then the lack of a shower door makes water go all over the bathroom floor and/or get your towel you have there sopping wet. I hate to not reuse towels at hotels, but am forced to get new ones each time there because I soak them by mopping up the floor. The cleaning staff was more than helpful through our stay.

A really nice bigger hotel in the area that has a lot to offer and great location. Rooms were spacious, pool area was really awesome with a bar next to it. There was a great restaurant and all employees were nice. We would definitely stay here in the future. The only issue we had was we were part of a larger organization that gave us breakfast. One morning the breakfast was pretty bad, water in the eggs and hard bread. We made the best of it but the other days the breakfast was fine. To me everyone can have a bad day so🤷🏻‍♀️.

Fantastic hotel! I've stayed here quite a few times for school competitions and they have always put their best foot forward. Service is quick and easy and the hotel has a lot to offer. My only gripe is that their amenities list wasn't up to date... though it seems like an easy thing to fix! It is always clean and there never seems to be a shortage of staff around just in case you need anything.

My family and I stayed here for our churches youth convention. It is a beautiful hotel, the room was clean and the staff was friendly. The only thing I did not enjoy was the fact that the shower didn't have a complete sliding glass door. It was kind of like a half glass half open shower area, but it did have a closing door which was okay😁. Had a beautiful view from our room on the 12th floor. The lobby area was also clean and neat. Now, you will spend a good amount on food in the hotel, which is expected, not the best food ive ever had but it did the job. I would recommend if you plan on visiting Greensboro this is the hotel to stay in.

This place never disappoints. Hadn't been there in over 6 years but the moment we pulled up, it felt warm and familiar. Clean rooms, good ammenities, great staff. Coffee bar closes a little early but it might be because of attendance. Overall a great stay once again.

The entire staff went above and beyond. All you have to do is ask and what you are in need of will be there. Upon checkout, there was some sort of convention. There were no luggage carts. However, lady luck was on our side. As I was going down the elevator from our room, I accidentally ran into Etienne. Truly a rare and kind soul. He happened to have a luggage cart and helped Ivy and myself with loading our bags and helping to see us out. The Sheraton is fortunate to have an outstanding staff all around, but Etienne takes the cake. He pitched in when he didn't have the time and thus is 4 steps ahead of the entire 1st class staff of Sheraton. Ivy & I are grateful to Sheraton staff & especially Etienne. Thank you Sheraton, staff ans Etienne for making us comfortable during such a sad point in my life.

The rooms were EXTREMELY beautiful and clean. I felt very welcome with the hospitality. Lobby was also welcoming! If ever in NC, this is the hotel that will definitely get my stay! Thank you Sheraton 💖

We had a teeny tiny Covid time wedding reception here in early 2021. They gave us a great deal, excellent food, excellent service, went above and beyond for us, and their rooms are great. Comfortable. Price was great too every time we stayed here.