Arby's image

Arby's

Restaurant Fast food restaurant Meal takeaway Sandwich shop American restaurant Deli

Fast-food chain, known for its roast beef, serving up hot & cold sandwiches, fries & shakes. People often mention service, great, location, staff, time, order, friendly, beef,


Address

111 N State Rd 135, Greenwood, IN 46142, United States

Website

locations.arbys.com

Contact

+1 317-881-3017

Price rating

$ $$$

Rating on Google Maps

4.10 (546 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 10 am to 12 am
  • Thursday: 10 am to 12 am
  • Friday: 10 am to 12 am
  • Saturday: 10 am to 12 am
  • Sunday: 10 am to 12 am
  • Monday: 10 am to 12 am
  • Tuesday: 10 am to 12 am

Featured Reviews


Frequently mentioned in reviews: service (8) great (8) location (7) staff (7) time (7) order (6) friendly (6) beef (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 shawn m. 1 year ago on Google
    terrible service, i just went through and ordered a few sliders and a few drinks, they didnt tell us and didnt put any ice in any of the drinks. then acts upset when i tell her there isnt any and she says "if they didnt put any ice then there probably isnt any" then tries to hand me a cup of ice instead of getting me a drink with ice in it so when i told her i need the ice in my drink she takes my drinks back and gives me it back with my cups only being half full, then she had the audacity to lie to her manager when the manager asked why she didnt tell us they didnt have ice in the back she said "i told them before they ordered the apple juice" which was a lie, as well as slamming the sliding door when she handed us our half full drinks back. pathetic service. dont see this store lasting long at all
    1 person found this review helpful 👍

  • 1/5 Shepherd K. 1 year ago on Google
    Full disclosure: I didn't actually eat or order here. Don't get me wrong. I wanted to. I tried. For some reason the Arby's website wasn't bringing this location up, even when I input the exact address of the building itself. The only way to find it on their site was to go through the whole tree of "all stores" - "state" - "city" etc... And once I finally DID find the store, so I could even SEE the prices and offerings, when I went to the menu it LOST THE LOCATION! The restaurant itself doesn't seem to have any of the specials listed anywhere. So if you want to see them you HAVE to use the website. See the problem? Arby's, psychology has shown every barrier you put up between your customers and a sale gives them another opportunity to change their mind. Locking deals behind a login/ signup? Bad idea. Making your website not show stores quickly to air in decision making? Also bad. You lose sales because of frustration and in short order. Now, to be fair to the employees of this location, they all seemed perfectly friendly and personable. They did try to help. This isn't their fault. It's something way above their pay grade, so no scapegoating.
    1 person found this review helpful 👍

  • 5/5 Cassandra J. 1 year ago on Google
    Dined in. Restaurant was impeccably clean. The food waa fresh, hot, and tasty. All of the staff were so friendly and knew the menu well, offered new choices that we loved!

  • 5/5 Shawnte W. 9 months ago on Google
    I went through the drive through. Food was hot and fresh. Service was great

  • 5/5 Cody P. 10 months ago on Google
    Food is good and tasty. Sometimes I wouldn’t call it fast food, it can take 10+mins to get food. Other than that just fine

  • 5/5 au p. 10 months ago on Google
    Always..Always have great service and a pleasant experience, every visit, every time. If the order is wring, they fix, and with a smile. The manager, has done a great job keeping the environment fun and friendly. As I side note I do miss the onion rings and chocolate turnovers

  • 4/5 Lily V. 6 months ago on Google
    Love their food! I always get a craving for their gyro with chopped jalapeños and it's amazing each time I get it. Their mozzarella sticks and jalapeño poppers are great as well.

  • 4/5 Amanda C. 8 months ago on Google
    Clean restaurant- lack of attention on the condiments station. ... Had the Beef & Cheddar - Could've had a better meat layout. One side had tons & the other was thin. Cheese spread was ok but could've been better spread if they took the extra 5 seconds. Staff was pretty friendly .

  • 2/5 Rhiannon A. 6 months ago on Google
    By far one of the worst arbys I've been to. Both times my mozzarella sticks seems to be have been sitting for hours and my sandwich clearly has been sitting due to the sauce infused with the bun and its hardly warm. Never again. And they forgot my sauce once again.

  • 1/5 Amanda S. 10 months ago on Google
    Have been sent numerous "make it right" cards. Have redeemed at various locations. There is just SO much wait time and customers are having to just stand around while staff is also standing around behind the counter. Don't recommend. They also tried to overcharge me.

  • 1/5 Joejobexpress 1 year ago on Google
    I thought things had changed; guess I was wrong… Nasty store & lazy staff… Dining rarely open “staffing issues”. Costing corporate THOUSANDS! Employees are not even trained properly!

  • 2/5 Andi R. 9 months ago on Google
    They always forget something when you go through the drive thru. Today they were out of roast beef and charged me for two turnovers that they didn't give me. And the fries were cold. The amount of times this location runs out of roast beef is amazing.

  • 5/5 Chuck S. 10 months ago on Google
    They are always polite ,I always enjoy going there! The new burger and crinkle fries are the best.

  • 2/5 Lee C. 1 year ago on Google
    Food was good. But not enough staff to have the dining room open. I had to eat my meal in the car. Why doesn't anyone want to work? Too much free covid money from The government?

  • 1/5 Jake C. 1 year ago on Google
    The owner must take money out of the employees checks if they put too much food on someone’s order. I ordered a beef and cheddar classic, large fry and a mozzarella sticks. When I pulled my fries out the large had been filled with enough fries to only fill a small - maybe a medium. I shrugged that off and just ate them (not to mention they were cold and soggy). I reach back into my bag to grab my sandwich realizing as I grab it that it’s the smallest sandwich I had ever held in my life. I unwrap the sandwich and pull the bread apart to find literally a singular piece of roast beef in between the buns. Like come on man 🤣🤣

  • 5/5 Deanna K. 10 months ago on Google
    The food was much improved and the chicken nuggets were perfect. It was a great experience and they have THE best milkshakes.

  • 5/5 Sawyer 1 year ago on Google
    Great customer service. My food was fresh and everything was correct. Will be returning Update: This is the only arbys I go to when I’m in the Area. The customer service is great, the food is always fast and fresh, and my order is always correct. Can’t ask for much more

  • 2/5 Paul L. 1 year ago on Google
    2nd time in a row. Didn't get what we ordered. Used to be great in service. Things have changed.

  • 5/5 U C. 1 year ago on Google
    This is a great Arby's. The staff is friendly and fast. The food is prepared correctly everytime.

  • 5/5 Harrison “Hersh” S. 1 year ago on Google
    The food was good If you remember the old saying where's the beef for the price they don't give you a whole lot of meat

  • 5/5 Melissa W. 1 year ago on Google
    Great friendly staff. Got our orders fresh and correct. Will definitely come back to this location

  • 5/5 Notorious M. 1 year ago on Google
    I have been going to this location for the past few months and have been very pleased with the quality of service I’ve received after every visit. Excellent staff who deserves a raise/bonus!

  • 1/5 Curran R. 1 year ago on Google
    Absolutely abominable service and abysmal quality. Went through the drive through only to be given a cup, with no ice, only 3/4 full on a blazing hot day. Only to be met with a disgruntled employee giving me attitude upon my request for a new drink with ice. My sandwiches themselves were average but fries cold and hard. They have clearly been sitting out for well beyond the acceptable time. To top everything off I had the window slammed in my face mid word. I would highly recommend a coorporate intervention at this location. I will definitely not be visiting any location anytime soon, and this one never again. As I have always enjoyed arbys I would hope these issues can be corrected soon.

  • 4/5 harmony m. 2 years ago on Google
    good good but the last two times i asked for a classic beef and cheddar with NO RED SAUCE they still put red sauce. has happened three times now at two different locations. also put everything in the bag UPSIDE DOWN last time. stupid

  • 1/5 James _. 1 year ago on Google
    Disgusting!!I threw the whole order away. What a waste of time and money!!They gave me a coke that was at least 2 hours old. It was hot and watered down. The cheese was old and crusty.If you can't get a coke right there is a serious issue.


Call +1 317-881-3017 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
    • ✓️ Free of charge street parking
  • Payments
    • ✓️ Cheques
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Late-night food
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
  • Service options
    • ✓️ Dine-in
    • ✗ Delivery
    • ✓️ Takeaway
    • ✓️ Drive-through
    • ✓️ No-contact delivery

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