(Translated by Google) It's a shame, as an existing customer who was also interested in a follow-up contract, I was punished by the seller with complete arrogance and arrogance. Sorry dear people but it doesn't get any worse. With you the customer is very far from being king and I had the feeling of sitting there as a supplicant. You get the car back on time and then goodbye never to see you again. That was the worst buying experience I've ever had in a car dealership and by the way, I have quite a few vehicles. You should urgently train your salespeople better or hire suitable people who are familiar with friendliness. (Original) Sehr schade, als bestehender Kunde der auch Interesse an einem Anschlussvertrag hatte, wurde ich vom Verkäufer mit völliger Arroganz und Überheblichkeit bestraft. Sorry liebe Leute aber schlechter geht es garnicht mehr. Bei euch ist der Kunde ganz weit davon entfernt König zu sein und ich hatte das Gefühl als Bittsteller dort zu sitzen. Ihr bekommt den Wagen Termingerecht zurück und dann Tschüss auf nimmer Wiedersehen. Das war das schlechteste Kauferlebnis das ich jemals in einem Autohaus hatte und ich habe übrigens ziehmlich viele Fahrzeuge. Ihr solltet eure Verkäufer dringend besser schulen oder geeignete Personen einstellen, denen Freundlichkeit kein Fremdwort ist.

Services are too expensive. More than 300 euros for an inspection without any reparation !! They can speak English, depending on the money you spend there...

We first contacted the center in 2014 while looking for a suitable Smart. Mr. Lethaus provided us with a projectionist without any problems. The advice afterwards was very good and detailed. The requested offers were sent to us by email. In addition, we asked again by telephone whether this corresponded to our wishes. After the agreed delivery time, we were able to pick up the vehicle at the center. Detailed instructions and drinks were included. We have the annual service done at a Smart Center near us, which is easier for us to organize. I can only understand the poor accessibility by looking at the employees' direct extension numbers. Then you simply call the main number or send the employee an email requesting a callback. ;-) We cannot understand the negative/neutral reviews.

There is a person at the information stand who is supposed to provide visitors with information, but unfortunately he is so poorly informed that it really shocks me. Came with the intention of buying a smart or getting advice. How can you have goods worth several tens of thousands of euros on the farm but not be able to distinguish two models from each other? Absolutely not trustworthy. I won't buy a car here. Visitors are brushed off and no one really listens.

(Translated by Google) When I bought/leasing my Smart Cabrio in April 2020, I was already warned. Registration took about 4 weeks. Then the wrong car was delivered. No joke. This error was then discovered after 2 months, although I had informed the responsible seller early on that the mileage of the vehicle handed over did not match the information in the contract. The vehicle had to be exchanged again. An apology, let alone a credit or otherwise? None! I have just reported an insurance claim and wanted to make an appointment for a cost estimate. Been waiting for a call back for two days. On the phone, you are told unfriendly that there is a lot to do and it may take a while before someone answers. Impossible !! I got an appointment at Smart City Center in Neuss at short notice..... (Original) Beim Kauf/Leasing meines Smart Cabrio im April 2020 wurde ich bereits vorgewarnt. Die Anmeldung dauerte ca. 4 Wochen. Dann wurde das falsche Auto geliefert. Kein Scherz. Dieser Fehler wurde dann nach 2 Monaten festgestellt, obwohl ich den zuständigen Verkäufer frühzeitig darauf aufmerksam gemacht hatte, dass die Kilometerangabe des übergebenen Fahrzeugs mit der Angabe im Vertrag nicht übereinstimmte. Das Fahrzeug musste also wieder getauscht werden. Eine Entschuldigung, geschweige denn eine Gutschrift oder sonstiges ? Fehlanzeige ! Jetzt habe ich aktuell einen Versicherungsschaden gemeldet und wollte einen Termin für einen Kostenvoranschlag abstimmen. Warte seit zwei Tagen auf einen Rückruf. Am Telefon wird man unfreundlich darauf hingewiesen, das viel zu tun sei und es könne dauern, bis sich jemand meldet. Unmöglich !! Habe jetzt kurzfristig einen Termin bei Smart City Center in Neuss sofort bekommen.....

I was there looking at cars outside for 10 mins...no one came out to ask if a wanted help...So I went to another garage and got great service

I tried to contact this Smart garage by phone, by mail and via autoscout but impossible to get hold of them. I'm even doubting if they're still existing. Probably they have so many customers that replying to mails of phone is no more necessary.

Worst customer service of all dealerships I've visited globally. All stories you read here are 100% true. I'm too angry to write it all down. 🖕🏼🖕🏼🖕🏼Smart Düsseldorf 🖕🏼🖕🏼🖕🏼

Super service, elegant place, very nice welcoming, and the best part having a real good mechanical engineer like Mr. Baris Yasaroglu who's welling to go the extra mile just to make you satisfied. Thank you for the super maintenance Today.

(Translated by Google) Impeccable service, friendly staff, uncomplicated troubleshooting with my Smart and remarkably fair prices 👏 (Original) Einwandfreier Service, freundliches Personal, unkomplizierte Problembehebung bei meinem Smart und bemerkenswert faire Preise 👏

(Translated by Google) Very very bad leasing experience with this dealership. Can only advise everyone to leave your fingers here and look elsewhere. Was ripped off the table by the seller when taking back the lease. Then very unfriendly and anything but fair. Never again! (Original) Sehr sehr schlechte Leasing Erfahrung mit diesem Autohaus gemacht. Kann jedem nur raten die Finger hier wegzulassen und sich woanders umzuschauen. Bei Leasingrücknahme unverschämt durch den Verkäufer über den Tisch gezogen worden. Anschließen sehr unfreundlich und alles andere als fair. Nie wieder!

I don't want to repeat everything, but based on my experience with the Smartcenter in Düsseldorf (Mercedesstr. 11), all the criticism already expressed here definitely applies. Mr Lethaus in particular is only friendly until you have signed the contract. You can only strongly advise anyone not to become a customer there.

Unfortunately I can't say anything good here, poor order processing, poor advice and customer service, poor delivery, etc. Wouldn't buy a car here again.

Perfect service!! The key wouldn't come out of the ignition... The master came... please give me 10 minutes and drink a coffee... after 10 minutes I got the key back with a description of the error... everything was fine again. Cost??? House service. Thank you!!!!