I came into the Nebraska Outlet Mall location and Sarah and Becky took great care of me. Sarah was incredible, She ask me about what I was looking for an anniversary gift for my wife. Sarah showed me numerous options and really care about making my experience about getting the right items instead of just selling me things. She walked me through the store and answered all of my questions. I felt like she cared about not only me but also my wife who would be receiving this gift. Sarah went the extra mile for me. Then when I finally decided on items, Becky came in and worked her magic and saved me even more $ than I expected. I cannot express enough how wonderful these two beautiful ladies Sarah and Becky were to make sure my experience was A+ and that the merchandise would show my love to my beautiful wife. When you have an experience like I had at Helzberg you feel important and that is what these ladies did for me. They both are dedicated to proving the best service possible while also making you feel like your visit is VIP. I would 1000% recommend this location and would definitely buy more jewelry from Sarah and Becky. I will not buy jewelry anywhere else and will continue to have these two wonderful women help me out. Job well done ladies!

We purchased a wedding band from a Helzberg in Branson, MO in October 2020. In April 2021, we took the engagement ring and wedding band to the Helzberg store at Gateway Mall in Lincoln for the 6 month inspection and to have the rings soldered together. They were told us it would be 3 weeks and that timeline was true. However, when I went in to pick them up, they informed us that the rings had not been re-sized, which we had paid for when dropping the rings off, and they were re-sent to a jewelry tech and would take up to a week. They had not notified us the rings were being sent back in until I came into the store. At this point, we were 2 weeks away from the wedding. When I picked them up for the second time, the final ring was NOTHING like what the original Helzberg who sold us the wedding band showed us the fitting of the bands would be. The bands were soldered together crooked, they weren’t fitted correctly and had large gaps between each band, and the ring wasn’t even cleaned after they finished. After the second send-in, we were a week before the wedding. My fiancé suggested the Helzberg in Gretna to see if there was a possibility they could fix it in time. The ladies at the Gretna store were BEYOND helpful and assured us the ring would be sent in to their local jeweler, correct and back to the store in time. I dropped the rings off on Wednesday and by Saturday we received the call that the ring was done and ready to pick up (on a holiday weekend nonetheless). I can’t recommend this location enough and wish we could give more than 5 stars! If you're in the Lincoln area, save yourself the time and stress and head to Gretna first!

Very friendly store! Great experience! The staff was knowledgeable and listened to our needs. Heather was exceptionally nice and helped us navigate our questions and gave us the customer service Helzberg stands by!

Always very helpful and friendly. Geri, Ashley and Teresa are great! Lost a stone in a pair of earrings and they couldn't have been more helpful!

We came in just wanting to look for engagement rings and figure out styles, they were incredibly helpful and had a lot of options to look over while not being very pushy and allowing us to go at our own pace. Thank you!

I came in recently to have a ring resized and they did an absolutely amazing job. I wasn’t even sure they would be able to do it as it was not originally a Helzberg ring, but was a very sentimental, one-of-a-kind piece of jewelry. Morgan was my sales associate and was so kind and proficient. She sized my fingers to help me determine the exact size I needed and my ring was returned to me quickly, perfectly sized, and sparkling clean. I will come to helzberg for all future jewelry.

Ashley is one of the absolute best! I came in to get a watch as a gift and she was extremely knowledgeable about its gadgets and ended up selling me a pair of cut diamond studs! Highly recommend visiting her and asking for her by name!

Absolutely amazing!! Went in today for a wedding ring and was helped immediately! I was able I to get the ring in about 16 days! Super helpful staff would highly recommend!!

Been coming here for a few years to buy personal jewelry and gifts. Always have gotten good prices and a nice welcoming staff. Ashley and the girls have always done a great job.

My wife and I celebrated our 18th year anniversary in February. It was a bit late when we’ve decided to get each other a gift. The sales ladies didn’t rush us and was very polite and helpful.

When I was shopping for a ring for my man for our wedding. Found one and I was informed of the metal. It was cobalt now being told that. And the wear of it in 1.5 month looks like it is 20 years old. Faded. Was 2 tone can't tell the difference. When I went in to talk about it gotta pay another 100 for a chance to exchange it or deal with it. Wouldn't go back ever. Very sad.

Becky S did a fantastic job helping us pick out our wedding bands! Quick, efficient, knowledgeable and kind- we appreciated her help!

Becky at your Nebraska crossing outlet location was absolutely AMAZING. The staff is always so friendly and so quick to greet us. Will always recommend helzberg to family and friends.

Traveling can be difficult for many reasons as the world has changed so significantly. For most travelers the idea of visiting a jewelry store is strictly about “just browsing “ or “we are just visiting a relative and not looking for anything new “. As in our case, we were not looking to buy anything new. We simply needed to get something to tighten a ring on my wife’s finger. Done!! And, no charge at all. Wow!! I was so impressed by the quality of service that I couldn’t resist the temptation of just looking at the selection of jewelry. This is one of those rare occasions where the customer/ salesperson interaction was unexpectedly heart warming. Heather and Ken were both on their “A” game for this day. I suggested we try on a couple of nice pieces and maybe something might catch our interests. Well, it was not a minute before Ken presented a beautiful necklace with matching earrings. I was so impressed with his selection, I bought it. It matched my wife’s dress and certainly enhanced her appearance. Thank you Heather and Ken for your service, and for your selection of beautiful jewelry.

Love what they did with my customized engagement ring. They made sure to follow up with us on my matching wedding band. Pleased with the service we received.

Ashley Perkons is amazing 🤩 She was so patience and kind to my aunt when searching for great quality jewelry for an amazing price!!! We appreciate her so much and are so thankful for her help!!! WE LOVE YOU ASHLEY!!!!! ❤️❤️❤️❤️