1/5 Clara Z. 1 year ago on Google
Frustrating
experience!!!
A
huge
disappointment!!
Ordered
a
birthday
cake
for
my
husband
-
emailed
them
on
Monday
ordering
a
cake
to
be
picked
up
on
Friday.
They
replied
on
Monday
with
the
different
sorts
of
cake
I
can
proceed
with
and
that
was
it.
Today
is
Wednesday
-
6
pm,
I
still
have
no
idea
whether
they
will
do
the
cake
or
not,
despite
the
reminder
emails
to
sent
them.
I've
invited
people,
prepared
for
this
bday
and
booked
a
place.
People
took
time
out
of
their
lives
to
be
there,
and
now
simply
i
might
have
to
cancel
due
to
their
incapability
of
simply
REPLYING.
TO.CUSTOMER.EMAILS.
Called
them,
only
to
hear
that
"We
dont
know
anything
about
your
email,
it's
being
handled
by
our
chef,
so
simply
wait!"
Texted
them
on
instagram
and
received
a
"Hi
will
reply
to
you
today",
now
it's
6pm
and
nothing.
I
am
very
frustrated,
and
I
really
dont
know
what
to
do.
Ordering
a
nice
cake
for
Friday
from
another
place
is
short
notice,
so
yah
i
might
need
to
cancel
the
entire
celebration,
thanks
to
them.
Such
a
huge
failure,
and
disappointment!
I
am
very
angry
I
had
to
go
through
this.
Save
yourself
the
effort
and
dont
order
from
them.
Other
places
in
Frankfurt
have
at
least
the
minimum
amout
of
professionalism
needed
to
handle
an
appropriate
business
-
which
plantsand
cakes
lack!!
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