Staying in this hotel now. We were looking forward to a very nice and relaxing stay. We have a Very pleasant and big room. Housekeeping very nice and good! Sadly have to make a reservation for dinner 2 or 3 days in advance. Ritz-kids is very nice for our 2 year old son. A lot of fun for him. However the biggest problem we have is that every day there is an event or wedding happening in the citadel. Our room is like many rooms in the citadel facing the resort and you can not keep the balcony doors open at night due to loud noice and music because of these daily events. During the day you are being send away from the main (lagoon) pool as it is more important to make room for these events. I can not understand Paying Guests who spend thousands for a week here are being send away and are bothered by all these events. I would not recommend people to come here as you as a guest are not the number one priority of the hotel. As a last note. The staff is wonderful. Very friendly and nice!

I am writing this with very mixed feelings. We (a couple) have been there for four nights in December 2021. Rate was approximately 400 Euro per night including full-board. The location is nice. Especially the employees have been all very kind and friendly. Breakfast was great. Downside was lunch and dinner. a) the lack of restaurants to choose as most have been closed. b) the inflexibility to reserve a table as close to all options have been booked already. c) the limited number of meals to choose in the restaurants. I do not expect being "pressed" into a certain slot in a certain restaurant while staying in (one of the) best hotels on the island. This is fine for 150 Euro for half-board in a 3* hotel but not for the Ritz. In addition a lot of processes seem not to work (reservations, noticing that we are on full-board not paying for the meal). All in all my feedback is "over selling and under underdelivering".

We stayed there for a week in April 2021. Remarkable building architecture and quality interior finish. Astonishing nature around. Delicious food in some restaurants. However, - the service varies from world-class at the reception to poor (rude behavior in a beach bar or a lost breakfast order). - even though the building looks splendid, there is a poor ceiling and door insulation. Basically I could hear every word from a corridor and a human stomping was waking me up every early morning (possibly kids running back and forth). Plus, we have been unlucky as there was a construction site on the inside road in front of our balcony during our stay. - plus, another annoying thing was being asked for an invitation number each time we tried to enter the parking area (always with the same car). - a nice gift from the service at checkout. We got a courtesy discount (which equaled to about 2% of what we left there) because of the noise issues. To sum up: it might be good for a weekend to enjoy something special but it might not be a good choice for a longer stay.

Had a great 8 nights last week, a beautiful hotel with everything you could want. We were very nicely upgraded to a junior suite. A special thanks to Ana at Txoko who was amazing with our little boy and even went out of her way to buy us some extra nappies after we extended the trip and also to Sergio at the pool who couldn't do enough for you. We'll definitely be back next year!

5 stars hotel in middle of nowhere, with bananas plantations around. Hotel is great, location not so much. You should book half board and make dinner reservations in advance before you arrive. They do warn you. Everything is much more expensive then anywhere out of hotel, but that is 5 star hotel for you. Hotel is mostly up to standards. Beach is not so great, but that is common for Tenerife in general. They did made an effort to create it.

The service was great from start to finish and the rooms were beautiful; I got the deluxe room with a sea view and honestly it was stunning. The hotel itself in the citadel had a very unique charm and walking around was lovely with a gorgeous view through every window. Any issue or problem I had, the staff were very helpful with resolving quickly. Even helping to zip up my dress when I couldn't reach which was so helpful as a solo traveller. There were so many small touches to make the experience special. The resort itself is massive the shuttle train can take you to most places so it's worth noting the times. The spa was also quite lovely, I had the relaxing massage with Hotstone melter add on and it was amazing, definitely worth treating yourself. The beach and natural pools were great and a lovely, the bar offering great views also. The only thing is although the hotel is in the south of tenerife it is a bit far from the touristy areas in the south. But the transport links are good as a cab doesn't cost more than 15 euros and there is a bus you can take for less than 5 euros to most southern tourist areas.

Great service at a beautiful resort Lovely resort, beautifully maintained gardens and stunning ocean vistas - but the best part for us was the friendly and accommodating staff. Everyone was interested in making us more comfortable and taken care of. Charlotte at the front desk went out of her way to drive us to our room.

Stunning hotel, great service. We went the 1st of December for 8 days. The family pool was a bit cold on overcast days, just needed to be heated a couple more degrees. But this is personal preference. We hired a car which I'd recommend as it's not safe to walk anywhere outside the resort as the roads have no walking path. Plus you get to explore more having a car. We will definitely be back, our 9 year old son loved it.

This isn't just a resort, it's an experience. The place has all the usual resort trappings and more - breakfast buffets, pools, kids rooms, spas and i think 7 restaurants, 2 bring Michelin stars. But facilities and amenities apart - it's the staff that sets the place apart. You can request for the moon and the staff will endeavor to find you one! They never turn down a request and treat you so special. The front manager - Isabel, breakfast manager Santiago, and the omlette lady deserve a special mention. But there are few others whose names I didn't catch. They just made our holidays this year!

Nearing the end of our stay and would like to thank the staff for a wonderful vacation!! The service is fantastic and everyone is so helpful. Mirador and Verona restaurants were our favourites with superior food and service. The beach is so beautiful, and we especially enjoyed the train ride down everyday with William the driver. He was so helpful and kind and made our stay extra special. Thanks again to everyone at this hotel for a trip of a lifetime!

Update: The manager was very understanding about our concerns and made things right. If you are planning a stay here and would find very loud music disruptive (up until 11pm), I would recommend mentioning in your reservation notes that you would like to face a quiet side. Overall, it’s our favorite hotel in the world! Original review: Everything about this hotel is incredible. Great service. Amazing building. Great food. Chill vibes. Great place to relax. BUT, for some inexplicable reason they have decided to host extremely loud wedding receptions at the main pool, which is surrounded by guest rooms. This is a hotel where lots of people bring their babies and young children. That’s why we are staying here! But now we are sitting in our room listening to thumping music that will be going until at least 11pm. It’s a real shame because up until this point we both agreed this had been our best hotel experience ever.

Stayed at Ritz Abama with children ages 7 and 9. The resort is nice, although the villas seem more upscale than the hotel itself. Room - very nice, contemporary, new decor, lovely water view. Location: middle of nowhere, which is kind of nice to be honest - away from the riff raff of old hotels and apartment buildings and throngs of tourists that are so prevalent on the island. Beach: definitely a highlight! Sandy, sheltered from the waves, spots for jumping in, little pools for exploring, plenty large to swim good laps. Kids amenities - this is a good resort if your kids are happy at the pool or beach and not much else. Main pool is decent but water temp is on the cool side; my request to increase the water temp was denied. The pool itself needs some maintenance; looks lovely from a distance but you see the wear and tear close up. Should be flawless at the Ritz. Would also be nice to have a hot tub as there’s plenty of space for one (or multiple). There is a paid kids club but the activities offered (Halloween crafts, board games) aren’t that compelling to bigger kids and my kids weren’t interested. Would have been nice if there were an outdoor chess game, or pool table, or ping pong, or water slide, or table football, or video game room, or mini golf, or an outdoor movie… something for bigger kids to do other than play in the water. There is a cute playground but it’s really geared toward 5 and under. I would have loved to have played golf with my kids but Abama requires golf handicaps which they don’t have. So, if your kids can’t spend a week at the pool/beach and nothing else, you might want to look elsewhere. (Siam water park is a 20-min drive and worth a Visit). Food - breakfast was fine but nothing great. Plenty of selection but nothing memorable nor upscale. Have had much better and more creative breakfasts at 4-star hotels. Loud cafeteria-style breakfast room with tons of other guests walking back and forth to the buffet. Made me feel like I was on a cruise ship. Verona: Good food and good service, but kids menu featured a brownie which was both dry and rock hard (I needed two hands to force a fork into it) and loaded with walnuts (most kids abhor nuts, mine included). Odd thing in my opinion to include on a kids menu, especially without disclosing it’s got nuts. Also disappointing that even flat water was a surcharge considering the copious amounts of complimentary plastic bottled water in the room. (And why not use aluminum or glass?). Ambience at Verona also could be improved. The place is loud, crowded and uses strong glaring lights - again, felt like a cruise ship and didn’t feel very Ritz. (Even some candles or table lights would have improved the ambience). Beach club service was exceptionally slow. 40-mins wait for a kids burger at 3PM.

I will never forget the honeymoon days in Abama, the greeting and the free upgrade to suite with amazing ocean view. The best and highest costomer service in resorts. Every thing was perfect😍

Stunning property! We only spent one night there before heading home after a week in Tenerife and I honestly regret not staying for longer. We haven't even had enough time to explore the hotel area in full, it's so big and beautiful! We travelled with our 2,5 yo son and I was a bit worried first that there won't be many children and families but he was very welcomed there and it made me relaxed immidiately. There is children's pool and for those who wants a bit quieter environment there is a separate pool. This place made me want to come to Tenerife ❤️ Special thanks to Victor who sorted out our lunch before the airport as one of the restaurants that we wanted to go to was closed at that time. Very nice person :) All staff is very professional and welcoming, great teamwork.

Restaurant Review: Verde Mar Verde Mar is a hidden gem nestled in the heart of the Ritz Carlton Tenerife, offering a delightful culinary experience for vegans and food enthusiasts alike. From its helpful staff to the locally sourced ingredients, this restaurant truly shines in providing a memorable dining experience. One of the standout features of Verde Mar is its exceptional staff. From the moment I entered the restaurant, I was greeted with warm smiles and a genuine eagerness to assist. The staff members were knowledgeable about the menu, readily answering any questions I had about the vegan dishes on offer. Their enthusiasm and dedication to customer satisfaction added an extra layer of enjoyment to my dining experience. Now, let's talk about the food. Verde Mar takes vegan cuisine to a whole new level, combining vibrant flavors and locally sourced ingredients to create dishes that are both delicious and sustainable. The menu is carefully curated to offer a wide range of options, ensuring that there is something for everyone. I particularly appreciated the fact that the restaurant sources its ingredients from a garden located less than 1 km away. This commitment to using locally sourced produce not only supports local farmers but also guarantees the freshness and quality of the ingredients. It's evident that Verde Mar places a strong emphasis on sustainability and creating a positive environmental impact through their culinary choices. The portions at Verde Mar are generous, satisfying even the heartiest of appetites. Contrary to some reviews, I found the portion sizes to be more than sufficient. It's worth noting that this is a vegan restaurant, and while some may expect large quantities of meat, that is not the focus here. Verde Mar aims to showcase the incredible flavors and diversity that vegan cuisine has to offer. In fact, I believe those who criticize the portion sizes or express disappointment about the lack of meat are missing the entire point of restaurants like Verde Mar. This establishment celebrates plant-based cuisine and encourages diners to explore new flavors and embrace a more sustainable lifestyle. Rather than longing for traditional meat-centric dishes, it's an opportunity to experience the creativity and depth of vegan cooking. One consideration for families with young children is the pricing of the kids' menu items. While the quality and portion sizes of the kids' meals are commendable, they are priced similarly to the adult menu items. This might be something to keep in mind for families on a budget, as dining out with little ones can already be quite an investment. Overall, Verde Mar is a restaurant that excels in providing a delightful vegan dining experience. With its helpful staff, locally sourced ingredients, and flavorful dishes, it is a haven for both vegans and those curious about exploring plant-based cuisine. While some may find fault with the portion sizes or the absence of meat dishes, I believe that they are missing out on the essence of Verde Mar's mission. So, if you're ready to embark on a culinary adventure that celebrates sustainability and the power of plant-based eating, Verde Mar is the place to be.

I am visiting through work and have been extremely lucky to be invited to visit the Ritz Carlton, Abama. The staff are very helpful and friendly, the rooms are all immaculately clean, the environment inside is very very welcoming. The only downside for me is the high price point for drinks and food, which is hard to get around if you're on a budget, as there isn't any shops or restaurants nearby that you can visit. This being said, the location is nice and very private, and Playa Abama is the nicest beach I've visited in a long time. The views from all rooms are spectacular also, I was lucky enough to be given an Ocean View, which would be my preference.

Our stay at The Ritz-Carlton Tenerife, Abama was a five-star experience from start to finish. The valet parking service was impeccable, setting a high standard for the rest of our visit. Room service was another highlight, offering prompt and efficient delivery of culinary delights right to our doorstep. Whether it was breakfast in bed or a late-night indulgence, the service was top-notch. It's worth noting that there was a private wedding function during our stay, which led to some services being restricted and a bit of noise until 11:30 PM. However, this didn't detract from our overall experience. In fact, it added a sense of liveliness and celebration to the atmosphere. The only area that could use improvement is the quiet pool area. While the setting is idyllic and the pool well-maintained, the staff could be more attentive to guests' needs to make the experience truly flawless. Despite these minor points, our overall experience was undeniably five-star. The Ritz-Carlton Tenerife, Abama excels in almost every aspect, making it a must-visit destination for anyone seeking luxury and comfort in Tenerife.

My stay at the hotel has been very pleasant, the hotel facilities are wonderful and the workers are very attentive and willing to help in any way possible. I would like to highlight the great efficiency of Vanessa in the lobby bar, she have excellent hospitality skills and recommended many incredible places on the island and prepared some very rich cocktails. Really happy with the hotel

We did not stay at the Ritz but we did come to use the spa. What a hotel! Amazing castle like build which made us regret not originally booking this place. As for the spa, this was amazing. My husband and I had a couples massage for 90 minutes and both ended up stress free and asleep. Wish we remembered the names of the specialists to give them a special thank you. We also got to use the facilities which increased the experience. My only complaint is that when we originally called the man who took my booking was unhelpful and gave us incorrect information and also did not inform us about using the facilities, luckily I called back and was greeted by another worker who told me about the families and informed me to bring our swimsuits. Otherwise we would have travelled an hour there and not even had the full experience! Thanks Ritz Spa staff

A great stay at the Ritz-Carlton, what more can you ask for in Tenerife! We came here in June during the off season and still really had a wondeful overall experience. We were celebrating our babymoon and the staff was wonderful in leaving us a little welcome treat upon our arrival. Some of the logistics of staying here. Abama is a little out of the way of any of the neighboring towns in South Tenerife, but they have so much on the resort nothing else is really needed. When planning our vacation we ended up wanting to see more of Tenerife so we rented a car. Parking was included here so that was easy enough in their lot and we could drive out to neighboring towns, beaches, viewpoints when we needed. North Tenerife is about an hour away and Tenerife South airport is about half an hour. We also took a tour while here and they had no issue picking us up from the resort as well. Food options are plentiful, once you check in definitely make some dinner reservations with the concierage, as vegetarians we thought options may be limited but we had no issue at all finding solid meals throughout our whole stay. Really great food options all around! Breakfast was included and they had a lot of good options with their buffet such as omlette station, eggs, belgian waffles, fruit, cheeses, pastries, etc. Since it was offseason several of the restaruants were closed but still for 3 nights/4 days we didn't have any problems getting food. We tried the following restuarants: Verde Mar, Kabuki, and Verona. All were really great and while based on where we were the price was higher, we felt like the quality and experience justified it. The hotel provides ecofriendly water boxes in the room and refreshes them daily upon room service and again during turndown service. We went through water like...well water, so we were thankful they kept replenishing them. If you needed more you can order it via room service. The room came equipped with iron/board, hair dryer, hot water kettle, nespresso machine w/ caffine & decaf pods and tea. Pool side and beach side the hotel provides chairs, umbrellas, chair covers and towels as needed. Friendly staff to assist as needed and drink/food options are close by during their open hours. Both are wonderfully sceneic and so relaxing to experience. The train to the beach leaves every half hour from the front of the hotel from the bench across the traffic circle from the entrance (staff will point you to it). The train runs until 7pm, after which let staff know if you need to get to/from the beach and they will accomodate you as needed. Overall - what an absolutely wonderful experience. The Ritz lived up to what you expect and my wife is already talking about coming back next time. Can't wait, thank you all for the great time and all the memories!

Amazing location for a chilled out couple of days with the wife. The staff were unbelievably amazing and were always there to help no matter what the need. The location was fantastic, really quiet positioned between two great small towns/villages that had plenty of options for entertainment and food. Would highly recommend and cant wait to go back

I’ve been here a number of times now and each time have had a phenomenal experience. The facilities are perfectly laid out and beautiful. Through trial and error i’ve found that staying here leaves you not needing to leave at all (hence i’ve done it as the ‘relaxation’ part of my holidays) and that it’s overall been a great experience time and time again. Particular praise is due to the restaurant staff, as a hospitality worker myself it was so nice to be pampered by the staff! I’ve attached some 100% non-edited photos to show just how stunning it is.

The Ritz goes above and beyond. The hotel is very well kept and the staff are amazing. I arrived early and they had small lounges set up while you wait with a bathroom and shower. I was also offered a complimentary breakfast. The on-site festaurants are superlative and are popular - booking ahead is recommended. All facilities are stunning and the cable car to the beach is a must-do. I have never felt so welcome.

This is the best hotel experience so far. The staffs are passionate and helpful. From the main entrance to lobby hall to the room, we feel a sense of welcoming and pleasant environment. The welcome drinks was refreshing after a long journey from London to the hotel. Staffs are eager to answer all our enquiries. Room cleaning services are exceptional. We also love the Abama beach nearby! The train provided by the hotel just makes life so much easier! Definitely will return in our next holiday. Thanks !

Gym was fantastic and I loved the fact they offer a complimentary class per day. Lovely views and hugely spacious rooms. Recommend to anyone who would like to relax and unwind. Breakfast staff were lovely especially the lady who greets everyone - sorry I forgot your name!

Absolutely amazing hotel, one of my favourites worldwide. However, only if you’ve booked a suite in the bungalows, which gives you access to exclusive pools and the beautiful restaurant for breakfast. The food is exceptional, the breakfast is unparalleled! The star cuisine you can book on the evening is an amazing experience. The golf course of absolutely stunning as well. The SPA treatments are really great, I absolutely love the ESPA line which Ritz uses worldwide. We haven’t used the upper part of the hotel, but we’ve seen as as we came in and it looked very much full of children. The opposite experience from what you see in the bungalow areas.

Nice beach good food but the tran driver could be better, he through us out of the train, then started pushing one of our friend, while we called the manager he drove away. Expected better service in 5star hotel.

If you looking for 5 star hotel, this is absulutly not the one. Medium service, construction at all over the hotel with loud machines, very hard access to the beach, elevator is not working, the hotel cars not avaliable all time, deficult to get to any place at the hotel since it's build on a cliff.

Amazing beach!! Great people everywhere including the nearby town Playa San Juan..

Our first visit was Jan 2019. Adored the resort so much we never left to explore the island. Booked a 2nd longer visit over Xmas holiday 2019. What a tremendous change! What a disappointment! It was as if we were at an entirely different resort. Ritz-Carlton Abama is a gorgeous property, yet during our stay over Xmas tragically failed: shockingly poor service, chronic rudeness by the hotel management and an appalling lack of attention to detail. Everything that could go wrong or turn your holiday into a nightmare occurred. Too many incidents to bore people. However, suffice to say it ruined our Christmas and we have no plans to return. But, we still wonder…. What happened at this resort between visits? New management? Lastly, whilst a beautiful property it is not at all accessible for anyone with mobility problems. Nor does there appear to be anyone addressing this issue.

I think the worst 5 stars we ever done ! A real shame for the brand ritz About rooms - big rooms but many thinks broken (floor-doors) and may be dangerous for kids. About pool - no lifeguard for the kids. Bad service just 1 waiter for the whole clients. No one to clean up the pool at the morning for the next day. We got at the pool every morning and the same surprise every morning - everything dirty and No towels ready. We had to clean up ourselves to settle on the chair. About staff - except the staff from the restaurant and the front desk. We were watched out all the time from security that make us feel like pets. About the design of the hotel - don’t choose this place if you are disabled or if you are a mum with stroller. Lot of stairs and broken elevators in this maze. To finish: the beach is far and the little train was broken to bring us there . The tennis court as well you can only go with a car. Big big deception

We weren’t guests of this hotel but we came to see the abama beach. We took the towels from our hotel and one of the employees accused us of stealing the towels just because they were the same colour! He shouted that he would call security. Only when I showed him towel tag, he apologized. I feel offended and I had to write this.

Did a quick trip, stayed here. Didn’t expect dinner to be so good. The chef is excellent, very tasty and light meals. The breakfast selection is excellent. Wide array of fruits, pastries, juices and more. Be prepared to walk up big hills! You can’t park your car by the villa, but there’s a golf cart service to transport you up and down the hills. They also offer Covid testing in the hotel (just be sure to book in advance). Definitely go to happy hour, the margaritas are great. The service was ok- on the last day we asked for a golf cart to transport us up to the lobby, but it never came. Had to walk up the steep hills with heavy bags (have back problems). Loved the architecture. They have a beach, which you can either take the stairs or a quick bus offered by the hotel. Great cocktails at the beach bar.

Short stay of five days. Very helpful staff at check in and most restaurants. Frank at the pool by our villa was great as was Victoria, our ambassador. The food was so so except for the Mirador which was what we expected. We ate against our best interests at the MB, very expensive, very orchestrated and lacked any pleasantness. A bottle of water was £6 and I wont speak about the wine. The area is beautiful and we enjoyed the walks to the beach where great staff were helpful and welcoming. The groundsmen do a great job.

Five stars for the top location and super friendly staff and facilities. Why two stars? The room interior decoration is close to non existing and far from Ritz standard and there is no chance for sleep. You hear everything left and right, above and below but what takes the price is the noice from the hallway that travels right in and makes sleeping impossible. Room 720 also has elevator noise and everything this hotel has going on seems to take place right outside of it at 7 in the morning. Is it worth €350 per night for a standard room? Sure - for those who love the location and are either insensitive to noise and neighbours. Or death 👂🏻🚫

Stunning property, beautiful rooms and lots of potential. Difficult to get a dinner reservation although they did advise to prebook on check-in. Nowhere else really to go but the resort. Not what I expected from a Ritz in terms of the little things like shampoo and conditioner was awful, no toothpaste in the room and mini bar and room service menu was poor.. Staff for amazing and I would return for the amenities like golf and tennis. A few tweaks would make this five stars.

Was there for four days during the week this May. We lucked out and had a great room with a lovely view over the " kids" pool and out towards the ocean ( thankfully, there were very few kids there) . It was quiet. We enjoyed the moon-setting and sunset light off the water. Room was awesome, spacious including the closets and bathroom. Great shower. Comfy beds. The in-room coffee machine was very LOUD. I was worried I would wake the neighbours. (And there are never enough milks for my coffee! ). The Hotel is huge and maze-like with TERRIBLE signage and the map is useless- got lost trying to get to the breakfast. The breakfast was amazing however. So many delicious and abundant options. Until, the last day when they booted us to the smaller breakfast which was half as good with many fewer options- not so great. I guess we had to make room for the weekend guests? We enjoyed the walk to the beach and used the bus as well to come back up. The private beach was lovely as was the water for swimming. You get some waves but it's great ocean feeling. Spent a half day there under an umbrella with nice drinks and snacks. I wish we could have used the infinity pool though. It looks lovely and there were very few guests there anyway. The main hotel bar area is a great space for happy hour - do not miss their selection of Gin and Tonics!! We didn't eat at any of the restaurants since we went off site for dinners.

What a stunning property. Beautiful, spacious rooms, gorgeous outdoor spaces, the pools, gym, and spa were beautifully appointed, the club lounge was well stocked at all times. But as always, what makes any RC over the top amazing is the staff. Dedicated and kind employees who focus on the intrinsic needs of every guest. There's nothing like it in the world. My daughter and I will definitely be returning.

Had an initial issue where the room was dirty and had ants in the room when we arrived . However, Valentina and the team at reception quickly turned it around by upgrading us to a suite and the rest of the stay was very nice so still giving 5 stars . The room was amazing , with incredible sea view and a large balcony . The suite was very big like an apartment in itself. It was our honeymoon and we loved all the beautiful food to choose from at the many restaurants . The resort is beautiful and like a mini city in itself and there is a private area on the beach. Lots of kids but I think that’s because of the summer holidays !

Rooms could use a update (definitely blow dryer and iron could step into 2022). The staff was really great, location was serene but remote and far (20 minutes by car) from restaurants bars and shopping. You definitely need a car if you want to do anything outside of this hotel.

So impressed with this hotel. The staff is incredible. They are so accommodating and thoughtful going out of their way to make sure you're having a great stay. We went to the lobby bar multiple times for drinks and snacks (pictures included). The views are outstanding. The size of the deluxe room is perfect. This was for a romantic getaway and absolutely delivered. There's a little playground for children and the main pool is warm for them to swim too. The breakfast buffet is great - multiple fresh juices, meats, cheeses, fresh eggs, bread/sweet area, oatmeal, yogurts, and fresh fruits.

One of the best resort holiday I have ever stayed. Beautiful architecture, modern minimalist interior design with various detail. Stunning view and also private cable cart to their own beach! Make sure you try their Michelin two star restaurant M.B. You won’t be disappointed!

Absolutely fabulous hotel. 5 stars service. Went there running away from the very cold London and even though the weather wasn’t the best we had an amazing time in the hotel. From the very first moment you get to the hotel, people are friendly, helpful and their positive energy really makes the difference. Buffet breakfast is certainly a must every day and premises are well kept. Totally recommend staying in this hotel as the service is something you dream of.