Had a very bad experience. I paid a total of 15k ( 6 Month Gym Fee + 3 Months PT) in the first week of April (03-04-22) & about to start from next day. Due to some unforeseen reasons had to leave Gurgaon on April 5th. I went there to get the amount which I paid since I did not even come for a single day. I was even ready to submit 6 months gym fee. I was simply denied the refund however I was given assurance that the final decision will be taken by the so-called Management. I waited 3 weeks & followed every week with the concerned person. He always told me the same lie that he is in touch with the management. In the end he arranged a call from a person who claim to be from management but he just handles the customer desk. Finally they agreed to refund PT fee of 9k but after giving 4500 they are just giving baseless excuses. They claim to be different from all the Gyms but when it comes to money they show their true color. Join this gym at your own risk. Would not recommend this gym to anyone!

Motivational and supportive trainers, specially rohit sir. I'll share a small story. My ankle got sprained about an year ago, i got it treated but i have had pain since then. Only 3-4 sessions with rohit sir and the pain disappeared like it was never there. Coming back to gym, great ambiance, more than enough workout space, lovely sound systems, separate studio space for cardio, atlast steam baths are perfect ending to a weekend workout.

Worst management!!! Charging different prices to different people and that too in the same group. Giving one person the membership for 6months in 6k or 6.5k and to another they are charging 8.5k for 6 months (to the person who has been working out at their gym from almost past two years) and they are also giving yearly membership for 8.5k to other person, the management is totally full of hypocrites!!! They have got double standards. And if you complain about anything, they are just shut or will put it back on you, the owners name is rohit. Would not recommend this gym to anyone now.

The Gym Club 31 have febulous staff. Very Decent staff well behaved and hard working. Very helpful while you workout morning session or evening. I attend and still attending many classes like Zumba, Bhangra, Bollywood dance, Yoga and many more classes, the experience was great and satisfied. I would recommend everyone if anyone want their body fit and fine may join The Gym Club 31. Great job guyzz..... good luck and Thank you 🙂

Almost been one year since I started work out here. Nice courteous staff. My personal experience with Mr Abhishek has been outstanding. He is an incredible trainer and a thorough professional. I totally recommend him for anyone aiming for a transformation. Mr Rohit who is also the physiotherapist is always available and gives valuable feedback and inputs especially in case of injuries and pain. Certain areas of improvement would be washroom facility and a few more machines. But overall one of the best in the locality.

Giving this place Zero (0) stars. I have gone to this gym twice for a work out session. The first experience was okay as I was using mostly the dumbbells which are in okay condition. Otherwise the crowd and vibe the music is really bad. The trainer keeps staring at you. Today when I went to this gym, my experience was worse! Most of the treadmills don’t work. And they are very old. The rest of the machines are very old and dangerous. The “trainers” don’t seem bothered about safety of using old creaky equipment. On top of it, the crowd is awful and there is a beeline towards every gym equipment. I finally gave up mid way my work out. It’s very uncomfortable and awful to work out like this.

There is nothing good except the interior if this gym. Trainers doesn't put any efforts to correct the trainees workout posture unless you take personal training coach at extra fee after the gym subscription. Workout regime is just provided and the rest is on you! Don't expect them to follow up or check on your goals that they promise on checking after every 40 days! No good. Prefer othe gym in the same locatility. There are 100s!

The Ambience and trainers are great but the machines at the gym are really old and need servicing/replacement. The gym owner really needs to make a few changes in the gym to make it better for the customers.

Too crowded. Single benchs always have to wait long to wait for the turn to workout. Charges are different for evrybody and acs are never working

the owner rohit he evn dnt bothr abt any thing you do for them .....not evn capable of paying the salary ....rules n regulations zero without providing me offer letter ,he aksed me to serve notice period wat a professionalism .....very pathetic owner behaviour (rohit).if u talk about professionalism thn serve it first frm ur end thn talk about professionalism

Best place to transform your physic trainer are very supportive and management is Also very polite.. machines are in good condition everything thing is very good.. Special thanks to Dharam Sir he transformed me and makes my dream comes true.. Thank you Dharam Sir ..Also kailash sir is very polite and supportive.

Un professional trainer. Behavior completely rular. if you will do complaint anything afterthat they will do very bad Behavior with you.

The Gym Club is not a Gym ..... One of the best transformation centre with lots of positive energy !!!!

Excellent environment and Best Trainer having very good behaviour. New machines in very good conditions make workout very comfortable.

Amazing experience! Very professional trainer and good communication. Definitely recommending others too!

Cool Gym Clients nd staff both are of Good nature With Genuine Price in sector 31 market

Trainer behavior completely rular. And no one gide for basic to advance exercise in 6 month and not updated card totally waste of money there.

Hello all, i joined THE GYM CLUB 1 year back, i like the overall facility which the gym is providing all the equipments are well maintainend. Thanx

Have a great experience being associated with this gym from last 4 years, started my journey when I was ill where doctor had recommended that I cannot even walk properly as I had gained a lot of weight. Post being associated with The Gym Club it has been a wonderful journey where I can re live my old days. The trainers are very well trained for all type of body constraints. Highly Recommend.

I enrolled with my membership 6 months back and went for 2 days when i met with an unfortunate accident and had to opt for a surgery. After a week I called Rohit and told him about the incident and if I can resume the membership once I am good for physical activity and he assured me that he'll do so. Cut to 6 months later I call him and follow up for at-least a month after which he tells he that to redeem the membership I'll have to pay for another one and he will see if he can accommodate a few days from the previous one here and says since there is no proof of conversation He cannot help. I'm okay with losing money but you have to be clear about it since the beginning. Not just that He gave me the membership for 3 months for the same price which he gave my other friends for 4-5 months. Its like they just need the money and after which the person can go to hell and they won't care a dime about the customer service. BAD CUSTOMER SERVICE, NO CUSTOMER SUPPORT. WILL NOT RECOMMEND !!

Never recommend anyone to join the gym, before admission they will call multiple times, once you paid after that they will not listen any issues. Services are very bad.

If planning to join a gym in sector 31 gym club has to be the place. The trainers are highly professional with no hesitation to go an extra mile to provide guidance throughout the workout. Special shoutout to Rohit Sir ( certified physio therapist) who assisted me during my back pain.

Nice place to workout, professional trainers and have all the require equipments. Definitely recommend to everyone.

I love the vibe and asthetic of the gym. Talking in terms of trainers they are helpful and i am getting fitter and loving it. Thanks The gym club.