2/5 Sreekumar N. 10 months ago on Google
Had
a
one
night
stay
on
7th
and
checked
out
on
8th.
Property
looks
good
,it
has
the
potential
to
attract
customers.
However,
the
total
vibe
is
completely
negative.
We
reached
at
the
hotel
around
3.15
pm.
Security
was
helpful
in
assisting
to
park
the
car.
But
nobody
from
the
hotel
came
to
pick
up
luggage.
We
took
the
whole
stuff
and
walked
towards
reception
inside(
at
least
they
can
place
some
trollies
outside
if
the
staff
are
unwilling
to
help).
Reached
reception,
3-4
staff
male
and
female
behind
the
counter...no
greeting
the
guest
or
smile
or
friendly
attitude...just
staring
at
guests
as
if
we
have
come
for
some
free
stay.
Although
3
pm
was
check-in
time,
our
room
wasn't
ready.
So
we
thought
of
going
to
restaurant
to
have
a
coffee.
Enquiry
at
reception
was
negative
"you
won't
get
coffee
at
this
time"
was
the
rude
remark.
So
we
ourselves
walked
into
the
restaurant
and
asked,
they
said
yes
we
can
provide,
though
a
bit
reluctant.
Coffee
got
served
...it
took
20
minutes.
We
reached
the
reception
to
collect
key...key
card
prepared
is
missing.
They
started
asking
me
again,what
is
your
name
etc
etc...complete
confusion
and
utterly
unprofessional
and
rude.
Finally
they
made
another
key
card
and
gave.
Again
no
assistance
for
luggage
to
bring
to
room.
No
briefing
at
reception
at
breakfast
timing
,
restaurant
timing
or
expressing
willingness
for
any
assistance
etc.
After
10
minutes
of
confusion,
one
gentleman
came
forward
to
bring
luggage
to
our
room.
So,
very
pathetic
Check
in
experience.
Room
was
clean,
kettle,
tea,coffee
supplies
were
provided.
AC
performance
was
below
average.
Bathroom
looked
clean
but
intermittently
some
foul
smell
was
coming
(
guess
from
drainage)
,it
was
disgusting.
Restaurant
staff
also
were
rude...they
seemed
to
be
all
novices
without
any
basic
training
of
hospitality.
There
was
no
buffet
breakfast
.
We
stayed
in
first
floor
room...the
corridors
were
extremely
stuffy
,
suffocating
and
smelly(
probably
the
smell
comes
from
the
carpeted
floor).
Power
supply
was
getting
interrupted
almost
every
30
minutes
due
to
some
electrical
trouble
(
as
told
to
us
that
it
is
from
KSEB).
Checkout
was
also
similarly
pathetic
experience.
My
final
bill
will
not
print...as
their
printer
isn't
working.
There's
not
even
an
apology
for
that..just
a
blank
stare
and
cold
look.
I
told
them
no
need
of
bill.
Nobody
volunteered
to
load
our
luggage
to
the
car.
Overall
experience
is
nothing
less
than
pathetic
and
disgusting.
Temple
is
750
metres
walk.
You
won't
even
get
an
auto
rickshaw
unless
you
come
out
of
the
gate
of
the
property
and
wait.
Normally
in
such
cases,
hotel
would
have
a
few
mobile
numbers
of
auto
rickshaw
drivers
who
would
come
on
request.
No
such
nicety
was
offered.
Utmost
disgusting
experience.
This
property
is
owned
by
reputed
business
group
K
P
Namboodiris
I
understand.
But
that
kind
of
professionalism
was
not
anywhere
to
be
seen.
Seriously,
they
need
to
train/replace/censure
all
their
Devaragam
staff
if
they
want
to
improve.