1/5 Bharath S. 1 year ago on Google
Oct
16-
Dear
Owner.
I'm
happy
to
know
atleast
you
have
acknowledged
the
issue
faced,
as
unfortunately
at
your
restaurant,
no
one
has
courtesy
to
acknowledge
issues.
Now
let
me
elaborate
on
what
happened
-
First
of
all,
I
would
appreciate
if
you
could
check
internally
if
your
restaurant
managers
are
accessible
in
the
restaurant
and
then
post
response.
-
There
was
a
person
(should
be
manager)
who
was
available
only
while
taking
the
order
and
next
one
hour,
he
did
not
have
the
courtesy
to
visit
the
table
and
update
status
on
the
order.
-
Everytime
we
had
to
go
to
kitchen
and
check
status,
for
which
we
were
told
5
minutes.
-
Even
after
an
hour,
we
were
served
only
60%
of
our
order
and
we
were
told
rest
of
items
not
available.
Had
it
been
the
case,
why
to
take
order
and
make
us
wait
for
more
than
an
hour?
-
Even
before
taking
the
order
we
were
told
only
5
items
are
available
and
nothing
from
the
menu
was
available.
Hope
you
have
CCTV
at
your
place
where
you
can
cross
verify
all
these
happenings
yesterday.
This
is
where
if
you
had
put
the
CLOSED
board
yesterday
as
you
had
low
rations,
customers
could've
figured
some
other
restaurant.
Why
to
offer
pathetic
experience
to
customers
saying
you're
functional?!
The
worst
part
was,
even
after
an
hour,
after
serving
just
part
of
order,
that
too
with
below
par
quality,
NO
ONE
had
the
concern
to
even
come
to
table
and
apologize
for
anything
happened.
It
was
just
one
server,
who
was
sent
from
kitchen
for
all
issues.
As
much
as
I
know
how
difficult
it
is
to
OPEN
a
restaurant,
hope
you
also
know
why
people
visit
a
restaurant
and
what's
their
utmost
need.
Especially
being
in
a
tourist
place,
do
you
know
with
what
priorities
customers
visit?
This
is
not
to
do
with
cost
or
amount
you
charge,
but
these
are
some
basics
of
building
a
good
customer
experience.
When
customers
trust
you
for
the
Google
rating
you
have,
but
have
extremely
contrasting
experience
when
they
visit!
Oct
15-
If
given
an
option
of
zero
star,
that
is
what
it
deserves.
When
you're
not
ready
as
a
restaurant,
better
display
the
CLOSED
board,
rather
than
offering
pathetic
service.
Order
of
2
chapathis
takes
an
hour!!
Wouldn't
recommend
anyone
to
visit
this
place
!!
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