I made a booking through Agoda for this hotel. The hotel management sent me an email on the day I was travelling to inform me that my booking might be cancelled If I do not reply as soon as possible. This was while I was on my journey to Vietnam and could not reply until 3 hours after receiving this email. Once I replied they got back to me telling me that my room was no longer available. I had to find an accommodation just as arrived in Hanoi. The hotel might be great as the reviews show however my personal experience with the booking management was unprofessional.

I booked this hotel 1 month in advance, before the check-in date, the hotel asked what time to check in, when we arrived, our group received a notice from the reception that the room had a broken toilet. After that, the reception said that they would assist in finding another hotel, our group waited for a long time without receiving feedback. After a while, I asked the hotel if there was a room, the reception said this surcharge was doubled compared to booking on booking. Our group had to wander around to find another hotel. Very disappointed with this hotel, please be careful not to be fooled by this trick !!

Absolutely okay hotel, I mean it’s the location which is awesome, inside one quarter and close to the lake. Rooms are spacious and clean, not fancy, but clean and we would definitely come back.

Summary: Passable hotel in tourist mecca, staffed by well-meaning but helpless children, tyrannized by a machiavellian house-keeper. If you stay here, refuse room cleaning and keep your receipt for payment with you at all times. We had a bizarre experience at this hotel centered around a small, 20 cent object. We were charged a bogus additional cleaning fee, given a room that did not have the features it advertised, and were asked to pay for our stay twice. Here’s the story… We had carefully selected a room with a bath and balcony. The room had no balcony. It did have a bath, but the bath did not have a bath plug. We mentioned this to the kids who worked at reception, and they said they would check with housekeeping and get us one. Upon hearing back from housekeeping, they told us there was a plug in our room, and we just mustn’t have looked hard enough. To be extra sure we checked again, and sure enough, no plug. We updated reception on our quest, and they once again said they would tell housekeeping and get us a plug. A few moments later, housekeeping arrived, personified by a middle aged woman who strode into our room like she owned it (perhaps she did) and demanded to inspect the bathroom. She got on her hands and knees, peering in every nook and cranny, certain that the plug was there and that our myopic tourist eyes must have simply missed it. Eventually, exasperated, she snatched up our room phone, called reception, spoke in Vietnamese to them for some time, and then stormed away. There were no updates on the plug. The next morning we planned to sleep in, so we hung the ‘Do Not Disturb’ sign on the door. The cleaner knocked anyway. We yelled through the door ‘No thank you,’ but she continued to knock louder still. I opened the door and politely told her we did not want cleaning. She seemed grumpy and left. The following day we allowed her to clean the room. She did a thorough job, and even left behind a plug for the bath! But… the ‘Do Not Disturb’ sign had been removed, leaving us at her mercy for the rest of our trip. This was only the first part of what we can only surmise was her revenge for the plug incident. One day, returning from town in the early evening, the shy girl at reception told us the housekeeping informed her there was a ‘stain’ on a towel in our room, and that housekeeping had demanded we pay 100,000 dong in reparations. There was no such stain, but we paid anyway as the amount was trivial. Upon checking out, we left a nice scarf on top of the bed, very obviously draped over the mattress. We were not allowed to leave the hotel until the housekeeper did a final inspection of our room. Reception waited by the phone as the check was carried out. The phone rang. We were informed of some further small housekeeping-related charges we had to pay, but there was no mention of the scarf. Then, the receptionist asked us how we would pay for our room. This was confusing, as I had already paid. The receptionist seemed confused by this concept. Fortunately, I had insisted on a receipt when paying a few days early (the young man processing my payment had not offered one, and I had to wait some minutes while he figured out how to produce one). The receipt seemed to almost convince the receptionist that we had paid, but I also had to describe the person who had processed our payment and sit through a number of phone calls. Eventually, we were released, but I will be looking over my shoulder for the housekeeper until my dying day…

I’d booked 3 stays in this hotel. They had confirmed all 3 bookings. After the second day of the first stay, they told me that they don’t have rooms for us for the next stays as we booked. they said they didn’t see the other bookings, but all my bookings were confirmed by them, so that was a lie obviously. after 15 minute conversation. i found out that if we pay more they will have rooms for us. so they do have rooms, they just rent them out to the people who pay more even though we booked months in advance. this is WRONG. this is not how hotels do their business. DO NOT book this hotel. Your trip will be ruined. Apparently this hotel has done this to many people (previous reviews). They have even kicked people out as soon as they got to the hotel from the airport, in the middle of the night, over a few bucks. Heartless!

We booked 7 rooms through Agoda 2 month before arrival and contact the hotel whatsapp and which provide by Agoda. They confirmed our stay. One day before arrival date, I'd chat them to confirm but they said our rooms only available for 3 rooms and offer another property that they claim as their sister company hotel which then we all moved to that hotel (22Land Residence). So, we never stay at this so call Golden Sun Villa Hotel. I think it is common at Hanoi Old Quarter Hotel playing this kind of tricks. Read many reviews with same situation. Best part was the location walking distance to most food and attraction at Old Quarter (like most Old Quarter Hotel)

Nice rooms. You still hear the traffic but it's ok. Service/client attention and friendliness gets only two stars, because (compared to other, cheaper hotels!), most of the personnel is not so attentive .

Great location, good rooms and comfy beds. Good breakfast, hot food and heaps of fruit.

As a first time visitor to Hanoi, this hotel is an amazing home base to explore the amazing restaurants and sights—all within walking distance/ The staff here are extremely helpful and accommodating. The rooms were clean and nice. Checking in and Checking out was easy and the communication was efficient and clear. Breakfast is delicious. I would recommend staying here!

The hotel service is excellent, the staff is very happy, cute, Our room is very clean, comfortable, there are many restaurants, so it is extremely convenient.

we booked 3 rooms very early , but they send us and confirm that they dont have enough rooms just 1 day before the trip , i can’t understand why they can doing like this , im so disappointed

a nice stay with golden sunshine villa hotel. i really like this place . well located at an alley where is very quited to sleep at night. ghe location is absolutely the top of oldquarter. just 1 minutes to reach to the central lake. staff were very helpful with booking halong bay trip for our group.

The room is quite nice. Clean, the traffic is very convenient, Near the office area, so the food is a lot, In general, it is great to stay here.

It was a terrible experience with this hotel; I received a cancellation email on the date of check-in. I had organized all my travel arrangements from there, so it was difficult to change all the pick-up points. I would not recommend booking a hotel through Agoda.

I really like this hotel. Everything is wonderful. Good service, delicious food, perfect location to visit surrounding tourist attractions

Wonderful place. Repeating my stay with family' and kids

I've stayed in many hotels around the Hoan Kiem area (which is full of restaurants, bars, shops, a beautiful little lake, etc), some of them rather expensive, and this is the best value for cost that I've found in the neighborhood. The rooms are clean and well appointed, and the building is set far enough back from the street that most of the noise of Hanoi is muffled (not all, but let's be realistic). I have stayed in hotels that charged twice as much per night and gave less in return: smaller rooms, bad water pressure, dirtiness, and extremely bad complimentary breakfasts. This place suffers from none of these issues. There is no complimentary airport pick-up or drop-off, but they can organize a private car for you at a price (400,000d for a one-way ride) that is slightly cheaper, on average, than a regular taxi would cost. Some people here on Google seem to have had some rather unpleasant booking-mixup experiences with this place, but this was not an issue for me. Also, a lot of people seem to think that the rooms aren't big or luxurious enough. I would invite them to stay at any of the hotels around the corner on Ng. Bao Khanh, where they will pay significantly more for a lot less space and fewer amenities. Finally, I want to say that the desk staff, in particular Anh and Tom, are extremely pleasant and always aim to be as helpful as they can be. Friendliness like this makes a difference, especially if you're planning a long stay, and they made me feel entirely at home the entire time I stayed there. I'll definitely return, the next time I'm in Hanoi.

Friendly staff, extra large and clean rooms. It is not the newest one but very well maintained. Perfect value for your money. Located inside a block of houses, may be easy to miss it but silent during night. Hot water, solid breakfast (better than most other accommodations in Hanoi)

A simple and no frill hotel with friendly staff and comfortable rooms. The hotel was quite clean and tidy, and the morning breakfast buffet was decent.

The rooms are large but otherwise it’s just okay. Location like many other hotels is in the touristy Old quarter area not too far from Hoam Kiem lake. And do not go by the glitzy pics that you see. The rooms are spacious and clean but not of the level that the pictures tend to represent.

Most hospitable hotel that we have ever stayed in. The staff could not do enough for us. Packed a breakfast for when we checked out early. Located in the tourist area, walking distance to many points of interest. Can be hard to find, the entrance is via a passage way from the road. Highly recommended. Large, clean and modern rooms.

This is a hidden gem inside the old district of Hanoi. This hotel is located in the backyard, so you can escape the chaos on the street. But ask for a room above the 4th floor. Otherwise it could be pretty loud (water pump, kitchen) and dark (you might get a room with a window in front of the wall). The breakfast is served a la card and is very good. The reception is very friendly and polite.

The people there are outstanding. This is a hotel in Hanoi Vietnam. The room I stayed in was nice and large with a nice large refrigerator that had a freezer part they have a coffee that is in powdered form that they offer for you but I would suggest you also for sure drink the much stronger coffee that Vietnam has to offer. There is an elevator. I feel the price was reasonable. A very nice large room for $68. A lot of TV channels with most being in Vietnamese but a large number of English-speaking channels. The beds are pretty much Asian like and there are a little bit on the harder side but comfortable. The room I had I should know note could sleep three people a queen size bed and a double bed. The shower was nice plenty of hot water. The rooms are clean and well-kept. At every turn the staff will work with you to make your stay seem outstanding. They treat you individually and with respect. The breakfast you have numerous choices and you can pick and choose extras if you so wish. You will not go hungry and it is free with the room. A little bit out of the way in the sense you have to walk down a covered entrance which I would say is about 15 yards. There is lots of shops nearby. I would go back in a minute. I hope if you go to Vietnam you will consider this place in Hanoi

I stayed here in May 2018. The price point is really good. The breakfast was on par with any 4 Star hotel in my opinion. Super helpful staff. Nice and clean rooms. Don’t mind the funny alley walkway into the hotel, this place is a great spot and loads of bang for your buck!

Exceptional level of customer service! We were treated like family all during our stay and felt right at me from day one. The hotel staff from bell boys, housekeepers, waiters & waitresses, receptionists, concierge, all gave above and beyond. At the end of our stay, knew all of them by name due to the personal touch afforded is. Daily breakfast was superb, with a selection of western and local cuisine. Rooms were kept impeccably clean daily. Great handling of our overnight trips to Ha Long & Sapa as well, ensuring we are taken care of. Will most definitely come back again and again!

Clean comfortable room with complimentary water and coffee and tea sachets. And a bottle of gummy sweets. Wonderful cheerful helpful staff. Special mention to May and Lily and Justin ( as in J. Timberlake, he said :-D ). And they have a reasonable priced car to take us to the airport. I would stay there again if ever I am in Hanoi again.

Most hospitable hotel that we have ever stayed in. The staff could not do enough for us. Packed a breakfast for when we checked out early. Located in the tourist area, walking distance to many points of interest. Can be hard to find, the entrance is via a passage way from the road. Highly recommended. Large, clean and modern rooms.

On arrival we were greeted by Kate who was so lovely and very informative.We had a family room for 2 nights which we were really happy with . We then left to go to Halong Bay for 2 nights and came back to this hotel for our last night in Hanoi. We were given a free upgrade to an amazing very spacious room. The breakfast and service were amazing and I would definitely come back to stay at this hotel

Ideally situated to explore the "old French quarter" of Hanoi. Many tourist attractions within walking distance and to get a "feel" of the Vietnamese lifestyle and friendly Vietnamese people. Hotel staff very friendly and helpful. Clean rooms and facilities and very affordable (very good value for money!)

The front desks, young male and female (Anh) were very helpful. The housekeeper was friendly and keeping our rooms clean and tidy. The hotel does not look like on the website or initial visit. We feel comfortable going in and out and everything else. If you can bypassed the look of the rooms and hotel, it worth the money you can save to spend in the city.

I booked a room through the app, and was very surprised when the room was beautiful and clean, exceeding my expectations. The staff was very enthusiastic and hospitable, and also guided me to beautiful places to visit. The hotel is very close to surrounding attractions, and the breakfast is also very delicious. I really like the service of this hotel

Extremely satisfied with the service here. The room is very clean, airy, comfortable. Enthusiastic reception Everything is wonderful. I like this hotel

The hotel is in the center of the old quarter but very quiet. The room is very big . Super friendly staff. Highly recommended