5/5 Lenzy L. 4 years ago on Google • 11 reviews
This
is
the
highlight
of
our
Hanoi
trip
-
staying
at
Bonsella
Prestige.
This
is
now
our
FAVORITE
hotel
ever.
Their
service
beats
the
5
star
hotels
we
have
stayed
at.
From
the
doorman
to
the
receptionists
to
the
breakfast
crew
to
the
housekeeping
staff
—they
are
all
warm,
attentive,
thoughtful,
and
courteous.
Right
when
you
arrive,
refreshing
fresh
passion
fruit
juice
and
lotus
seeds
are
served.
When
you
come
back
to
your
hotel
room
at
night,
you
will
find
chocolates
and
a
goodnight
note
on
your
desk.
Breakfast
buffet
is
really
good.
They
allowed
us
to
check
out
late
at
2pm
for
free.
We
left
our
luggage
at
the
front
desk,
came
back
at
5pm
to
relax
for
a
while
at
the
lobby
and
they
gave
us
complimentary
juice
even
if
we
have
checked
out
already.
We
went
out
for
dinner
and
came
back
to
get
our
luggage
and
they
offered
a
complimentary
private
room
so
we
can
shower/freshen
up
before
heading
to
the
airport.
When
we
were
about
to
leave,
they
handed
us
souvenirs
to
remember
them
by
-
definitely
felt
like
leaving
home
and
family.
We
will
never
forget
this
experience.
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